C&L Services Heating & Air Conditioning

They are pretty good. They are set up to come out twice a year.

Units were installed and ductwork modified. Both units were checked out after installation and the gas furnace was found to have a bad circuit card which they replaced before leaving.

I got an estimate when I noticed the unit was running excessively and would soon fail. C&L provided a written estimate and we paid a deposit to order the part. The install was scheduled for the following Friday but the unit finally quit on Tuesday, I called and they were able to move it up to Thursday. There was some discrepancy with the cost of Freon but the installer honored the price quoted when I showed him the estimate. Overall good job done quickly and working well ever since.

Timely, professional, polite, and cost effective. Couldn't have asked for more.

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Don't, just don't. When our unit was installed they left our gas line unattached. It was weeks before we discovered this. It was fixed, but not before our gas bill went way up for the month. At our 6 month service time, I scheduled a service date while I was at work. Fast forward to last week and at our house closing we called for a final service and inspection and were informed that we didn't return their call and set up the first service and that the services for free were voided because it had been a year. I informed the office assistant that it was scheduled and after being talked over and told they write down everything she refused to reinstate our free service calls and basically insinuated that I was making it all up. My husband called back and spoke to the office supervisor and he agreed to a one time free service. The day they came, they left a rude message before coming and left an inspection paper stating that because we didn't have the regular service (that was scheduled and never completed by them), that we need a cleaning service that they only want $385 to do. We, of course, called another company to get another quote. The other company said that service was part of a normal service call 2 times per year and will only charge $140 for TWO service calls with this cleaning included. C&L has horrible service and will stick it to you if you stand up for yourself!

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Waiting for spec sheet and price.

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We had an issue with our A/C and called Cand L who put 6 pounds of freon in a unit at $80 a pound (they upcharge for EVERYTHING on a weekend call). They diagnosed one system was probably low on freon and thought it may need a recharge of freon and asked if we wanted to run a leak test (at another $169) so we went ahead and charged the unit with freon at a cost of over $500. At this time they said the second unit simply needed a capacitor. A few days later the unit with capacitor quit working, called them again, this time it was a fan motor that was bad, so they replaced it (for another $300). They left equipment attached to this unit and called back and made up an excuse that they needed to come back to house to get serial number off of fan motor. Original unit was also blowing warm a few days later so, not trusting Cand L we used Angie's List to choose an alternate provider to come out and perform leak test. Evaporator coil was completely eroded and competing co made a comment as to why Cand L would put 6 pounds of freon into a unit without stressing the need for a leak test. I called Cand L and was told "yes, we usually wont put more than 3 lbs in without stressing the need for a leak test". The technician most certainly did not identify a leak, he just pushed freon into a system that was completely eroded. In addition they never provided any proof or gauges to determine if in fact they put 6 lbs or 1 lbs of freon into the system. It was based solely on the technician's estimate. We called the original Cand L tech a couple times and asked for him by the name he gave us when he arrived, and he acted like it was not his name. Bottom line is, we spent $1000 with Cand L for them to put freon into a system that had a massive hole in it. The amount of freon they added should have prpmpted them to look at it closer rather than taking our $$. We ended up replacing the entire system ( after getting proposals from 6 other companies other than Cand L ) with a system from Stiles who did a fantastic job. Cand L offers the $50 service call fee but in my opinion, they will more than make up for that lower service call fee in the price of their other services. EVERY other vendor I called did not upcharge their cost of freon for weekend calls. All of the above is

I purchased the Maintenance contract in the fall, it includes the fall and spring tune ups so the spring did not cost me anything. Travis checked both units completely and made sure I was satisfied if the quality of the work before he left. I would recommend them to anyone looking for an honest company to hire.

I made the appointment on Monday, Jul 30 and scheduled it for Thursday August 2nd for 8am. I had to take off work that morning to make the appointment. Around 7:45 I received a call saying they couldn't make it due to an elderly couple having an emergency (while I cannot say this was true or false, I had no reason at this time to doubt them). They rescheduled for the next day at 11am. Needless to say I was late for work by about 45 minutes after they rescheduled. The next day the repairman showed up and was very prompt, friendly, and professional. He told me the work he was going to do and wanted me to show him any issues I knew of. The service took about 2 hours and before he did anything I would be charged for, he let me know how much it would cost. My A/C units needed freon about 5lbs of it and that stuff is not cheap! However, this is of no fault of Cand L Services as I looked around for similar prices of freon and the price was about the same everywhere. They had a great deal on yearly maintenance, which I signed up for and they will return in the fall/winter to do a check on the heating system. Be sure to check their websites for any specials they are running as they have some good coupons that help out here and there for services they provide.

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I really like this company, my experience with them was excellent and I will continue to use them.

This was a very good experience and I have recommended them several times over these past few months.

On Sunday morning, the furnace air handler would respond to thermostat, but no hot air. Called Cand L and left a message. Carl promptly returned my call that afternoon. An appointment was scheduled. Carl arrived promptly, diagnosed the problem and called the furnace manufacturer to see if the part would be covered under warranty. Since part was covered, he ordered from the distribution center and had the part shipped asap. Everything installed and working great.

The leak in the condenser was the condensation from the HVAC in it. I could have found it myself but I just did not know where to look. So the guy found it. I was not happy with that because they tried to take advantage of me financially. The guy wrote me a bill for $225. My wife was home and she would have gone ahead and written that check. I questioned the guy and I could tell that guy was real nervous and immediately brought it down to $100. He brought it down from $225 to $100 like that. Obviously he knew he was raking me over the coal. He did his job in locating the leak but that is all he did and $50 was diagnostic fee which applies to the visit also. Then He said it is $100 an hour on top of that. But he just came over and spent less than an hour at the house. Basically he found the location of the leak and put the p.v.c pipe back into where it should be. That was all and it took the guy less than an hour and $225 for that. I could tell that he was really nervous. I hate to say but my wife needs me home when any service guy comes in for work. Most women are like her. They don't know and they would give the money. I think I get a better feel when I am taken advantage of and when I am not. I know the general idea of how much things cost and there is no way under an hour of work and helping to locate a leak would be $225. I don't want to trash the company because maybe it is just one guy. As for quality there was not a whole lot of work but the guy did find the leak and put the pipe back in. What I am wondering is how many people especially housewives has this guy raked over the coals. My guess is that this is an old hat for the guy. He does this kind of thing quite a bit. What he hopes for is the person does not question him and hands him the check. I will not use him again.

Excellent, Ryan arrived early, was quite personable, maintained, cleaned, inspected and evaluated my Heating and Cooling System. In the end Ryan cleaned up as if he were never here. The system is working better than ever.

They charged me $115 for that service. I was very pleased with them. They were very courteous, quick and they did very well. I found them on the list.

very good customer service, prompt, tidy, addressed any questions or concerns, excellent financing, my Duke Power bill is already showing great savings, house is much warmer. Would use this company again.

The quote up front was competitive versus other quotes I received. C&L kept me informed of manufacturer rebates and took care of registering for the South Carolina rebates for my systems. The installation was done on schedule and quickly with all items installed in one day. The workmanship was very good. One minor problem was followed up immediately by C&L the same morning we called them.