C&L Services Heating & Air Conditioning

"I am sorry if you never received a call back [Member name removed], but I think you are mistaken, because I am the owner and after being in business for going on 16 years we have NEVER done duct cleaning. We have NEVER even owned a duct cleaning machine. We do however give customers a few names and phone numbers of local businesses that do indeed do duct cleaning when we are asked about it. I see and review every single thing that goes on in my business and am readily available at all times as I work 5 days a week here at my office. I wished you would have called and asked to speak to me or either came by as we routinely have walk in customers on a daily basis and I would have been able to address you concerns, instead you chose to go on the internet and bash my business. How would you like it if I were to come to your place of work and downgrade you to your boss or coworkers, without ever speaking to you directly beforehand? We pride ourselves on always maintaining a superior customer satisfaction rating and I am sorry to hear that you were not happy. If you ever need to contact me in the future ,my office is just a phone call away. Thanks"

"First off, of course we charge overtime rates for weekend calls we have to pay OT to our employees, and we don't upcharge EVERYTHING. Our service call remains $50 regardless of what day it is (feel free to compare the going rate on a service call which is anywhere between $85-$120). Next, 90% of the companies in town charge over $80 per lb for Freon on a normal workday, where we only charge $50. After identifying how low the Freon charge on your unit was you WERE offered a leak search but you DECLINED IT saying you just wanted to add Freon to it at this time (we always offer leak searches and write it on all invoices whether or not it was offered and or declined) and you signed the invoice saying you declined it so we simply done what you asked us to do knowing fully what the prices were BEFORE we did any work. We also always weigh in the Freon so we know exactly how much was used, which is more than I can say for a lot of other companies in town. By us weighing it in, we never short our self or the customer because with scales there is no gray area. The unit needing the fan capacitor on it was not running, once we replaced the fan capacitor it came right on and was running fine. Although the fan motor was pulling a higher than normal amp draw, you were notified of this and told that you may have to replace the fan motor at some point due to possible overheating and lockout caused by the high amp draw. You said we will just "wait and see" how it goes and that was that. We never try to sell anyone any part that is not currently bad, thus we replaced only the capacitor at this time. One last thing, we keep files on EVERY customer that we have and have a copy of ALL invoices associated with that customer as well as notes any time someone calls back in with a problem and in looking at your file I see NOTHING but 2 invoices where we came out to put in Freon and one for a new fan motor. No notes or addendums where you called in ,not even once, about having issues with work that we done at your home. Were sorry to hear that you weren't satisfied with what we done but if you will check the invoices that YOU signed you will clearly see that you were made aware of your big Freon leak and also offered a leak search but declined, and you will also see that you were told about the fan motor pulling a higher than normal amp draw and not running within specifications. All you had to do was call our office and speak with the owner and i'm sure we could have cleared up all your concerns. Instead you say you "tried calling the technician" instead. I will be happy to email or fax you both copies of the SIGNED invoices where you were made fully aware of everything going on with your systems. I don't see how we could be at fault in any way after YOU chose to just have the Freon filled in your unit rather than have us do a full leak search while we were at your home. You were offered it and you declined. We work for the customer and we give advice and opinions on what should be done but in the end we can only do what the customer wants done."

"Member - Thank you so much for your kind words. Ryan is an exceptional service technician, as you now know. We are very lucky to have him as part of our team here at C&L Services HVAC! We hope you enjoy your Summer... Say Cool!"

"Member, Thank you for your wonderful review! We are happy that your system is up and running great! Have a Super Summer... and Stay Cool!"