Odd Jobs Property Maintenance

"Thanks so much for your review! We appreciated the work and we'll be there if you ever need us again. Best regards."

"I'm sorry this happened after Tim left from working at your house. I wish I had known you had these issues prior to you writing this review because I would have taken care of these things immediately. We do offer a 6-month standard warranty on all of our work, but we can't fix it if we don't know about it."

"Thanks so much for the review! It was a genuine pleasure working for you, and we look forward to taking care of any further needs you might have. Take care."

"Thanks for taking the time to post a review! We enjoyed meeting and working for you, and look forward to handling any future tasks you might have."

"You purchased the special at the end of February, and we contacted you by email to schedule on March 1, an email which you didn't respond to until the end of April because you said you moved to another house. Ok, no problem. We came out to look at the work at the new house in April right after we finally heard back from you, and we told you what you needed to have on site for us to start work, and you said you'd go get it. We didn't hear from you again until June because you still weren't sure what to get, at which time I told you AGAIN what you needed to have on site for us to do the work. I remember the conversation clearly because you called my cell phone while I was on site at another job in Mt Washington, and told me you weren't getting any help from the people at Lowes or wherever. It was literally only a sheet of luan that you needed, and I told you that twice (once when we came out, and again in June), so how much help do you need to pick THAT up? We originally even offered to go get the materials, but as soon as I mentioned an upcharge for picking up your materials, you said you'd go get it yourself. But more importantly, that phone call in June was the LAST TIME WE HEARD FROM YOU. The last emaiil we got from you was in May. Obviously my impression was that you'd contact us when you FINALLY had the materials on site, so I moved on to doing other jobs. Don't make it seem as though we didn't respond to you, when we were VERY responsive WHEN WE ACTUALLY HEARD BACK FROM YOU. I hope I'm not expected to be a mind-reader to know when you finally have the materials on site! And also, the FIRST AND ONLY TIME you contacted Angies List was YESTERDAY, and at that same time you submitted this misleading review without giving me a chance to respond. It's almost like you woke up on the wrong side of the bed (on Friday the 13th no less), and then took it out on us! This has literally been dragging on since the end of February, SOLELY because of your negligence to either contact me to get scheduled, or to go and get the required materials like you said you were going to do. I called Verizon after I saw this review and THEY even confirmed that you haven't called my cell phone since June. It's not like you lost my cell number, and I always answer my phone, so where are all of these supposed calls/emails to me? When were the calls made? You could even have called the office number and gotten scheduled that way, just like everyone else seems to know how to do. This was WAY too much hassle over a 1 day job. Obviously, we're no longer interested in working for you, or anyone else like you, so a refund check for your purchase is going out today."

"Thanks for your review. We look forward to handling anything else that you need to have done."

"Thanks for your review. Please give us a call if you ever need us again! Take care."

"Thanks for your review!"

"Thanks for taking the time to write a review. We appreciate the work, and look forward to working for you in the future!"

"Thanks for your review. We enjoyed meeting you and look forward to handling any future needs!"

"Thanks for providing a review. We look forward to handling any future projects you might have."

"Thanks for taking the time to write a review, and sorry that you weren't happy with the work. I am remembering a different sequence of events which I'll describe here. When we originally spoke about the job there were several small jobs which needed to be done, a list which nearly doubled when we arrived. We did our best to fit everything in that we came to do PLUS the items that were added. For example, originally we were only to trim the basement, but that got increased to trimming the stairwell and bathrooms too. Ok, no problem. But then, there was a lot more plumbing work which we were not informed about during the site visit (which is why I do a site visit so that I can make sure we're fully prepared when we arrive). That was what generated extra trips to the store. So we were expected to do almost twice as much as what you originally said, and somehow be prepared for all of these unknown job items, plus still do them all in the single day that you pre-paid for? This is WHY the job ran over into the next day, which was time that I declined to charge for to help you out since it appeared as though you were on a tight budget. We worked a full 8.5 hour day with no breaks, plus a couple hours the next day in order to accommodate your expanded list. That will never happen again with anyone since my kindness is apparently not appreciated. Add to that, when I was there and informed you about the status of everything, you were ok with it at that time and appeared to be understanding that you can only fit so much work into a day, but this is an ENTIRELY different story. If it was such a problem, why was that not expressed while I was there and specifically asked you to make sure you were satisfied? And here's another question, how fast do you really think we can work if you're standing there talking to us nearly the whole time because you were "bored" upstairs sitting by yourself? The parts for the plumbing were the ONLY parts that we could have used in the time we had since whoever did the plumbing previously (your ex-boyfriend maybe?) actually glued the parts together for some reason. We would have had to replace everything, but you declined that because it would have cost more and taken more time. All we had time to do was make sure it didn't leak, which it didn't, but you said that your plumber was scheduled to come out anyway so it wasn't a problem. We also reset your vanity and regrouted the floor underneath because someone didn't finish that before. The transitions were absolutely glued and nailed down, as was all the trim work, and you were STANDING RIGHT THERE when we did it. The wall patching complaint is especially disingenuous because I made sure you knew I would have had to come back another time to finish that, but you didn't want to pay for another day so you said you would have your painters sand it prior to painting, and it was no problem. But now the patching is "hideous"? No, what's hideous is the fact that I accommodated your expanded list and worked into the next day (a Sunday at that) for you for no extra money, and not only did you not appreciate it, but then you write a dishonest review about it. I guess I shouldn't be surprised because you didn't have anything good to say about ANY of the other work done by the other contractors who were at your house previously either. Eventually, Angies List will allow contractors to also review customers for the safety of other contractors. I can't wait for that day."

"Thanks for taking the time to write a review! We really appreciated the work, and we'll be there if you ever need us again."

"Thanks so much for your review. I'll be happy to work for you again or for your family member whenever you need me."

"Thanks so much for taking the time to write a review. It was our pleasure to work on your project, and we'll be right there if you ever need us again."

"Thanks so much for your review! It was my pleasure to work for you and your family. I'll be right there if you ever need me again!"

"[Member Name Removed], it has always been my pleasure to work for you and your family. You all are really some of the nicest people I've ever met, not even just in this business but in general. I'm really glad we were able to make the best of what was a very stressful situation with the original contractor, employ lots of persistence and patience, and still achieve the exact look you wanted for your kitchen. As always, I'll be right there if you need me."

"Thanks for your kind words, Mr. [Member Name Removed]. I truly wish everyone was as much a pleasure to work for as you and your family. Your hospitality was immaculate, and my daughter and I greatly enjoyed the Christmas cookies you sent me home with once I was done. I look forward to handling whatever work you have in the future. Thanks again."

"Thanks for your review, and we'll be happy to take care of anything else you might need in the future."

"Thanks for your review Mr. [removed member name]. I do understand your position on the price you were billed, however I'd like to point out a few things that you either may not have been aware of, or may have forgotten that we spoke about because we did that work for you nearly 2 months ago. Whenever we do exterior repairs such as yours we bill at $35 per hour per person, and I remember explaining that to you when we were done. I also pointed out the hazard fee that we normally charge for any ladder work over 10 feet, which was indicated and also heavily discounted on your invoice/receipt. When I originally estimated your job, I'd planned on only needing one person to do it, who in this case was my siding technician, and I thought he'd be done in about 2 hours. Because of the job's complexity, especially being 15+ feet off the ground along with navigating your deck's railing to complete the job, it turned out that we actually needed to have two people working in order to get the job done in a timely manner. After this was determined, I decided to go ahead and work with my technician to give him a hand so that we could get it done, and it still took us 3.5 hours. However, I did not bill you for my time, only his, and so I essentially worked for free just so that we could complete your job as close to the original estimated cost as possible. It was a matter of being as fair as possible in light of the circumstances, or at least that was what I was trying to be. That's all because my word means something to me, and I do my best to keep my word whenever humanly possible, regardless if I make a profit or not. Had I charged you what I normally would have, and perhaps should have, your total bill would have been more than double what you paid, which also would have been fair all things considered. Market value for a repair like what we did would have been anywhere from $250-400 depending on which company did the work. You were billed $137, which was still quite the bargain regardless of the original estimated price I quoted you. So with that said, you can imagine the irony I'm feeling when you rate the price you were billed with a "C" as if what I charged you was out of line with fair market value. I don't make a habit of working for free at all, because I have responsibilities just like everyone else, but I did work for free that day (first time ever) just to try to maintain good customer relations with you in light of what I'd originally told you the job would cost. I can accept that perhaps I should have just quoted a higher price to begin with, and that perhaps my original estimate was too low for the work we intended to do. That will never happen again, so thank you for helping me to learn that lesson and for your business."

"Thanks for your review, [member name removed]. It was a pleasure working for you, and I'm glad you like your new roof. We'll be right there if you need us again in the future. Thanks again and God bless."