American Window Industries Inc

unknown

All work was done on time and looks great. The installers arrived when they said they would and finished the job in 2 days. They cleaned up well and left my house as clean as they found it. We have had no problems with our windows since the installation and they continue to work and look great.  Jason and his team where a pleasure to work with and did a great job at a good price.  I have since had them remodel our master bath and we are equally satisfied with their work.

Please do not waste any time or effort working with this company.  American Window Industries, Inc is not a very truthful or honest company and doesn?t deserve your money!
On May 10th, we were bullied by owner Josh A. into a contract to have our kitchen, some windows, and a sliding glass door completed for us by Premier Kitchen and Bath / American Window Industries, Inc.  We had asked him to come meet us for an estimate and, somehow, he left with a signed contract even though he wouldn't give me the kitchen cabinet color scheme I wanted, never showed us anything in reference to the type/brand windows we were buying, and had only provided us a large total cost - no breakdown whatsoever.  Our fault, I understand that.  However, Josh definitely knew he was taking advantage of two people who were feeling in over their heads with a renovation turned gut job - and he ran with it.  
First off, we never heard anything for an entire month or so after signing the contract.  We had never been presented with any kitchen designs and not a word was mentioned about the windows.  After months of no progress on our kitchen, we asked to at least get the windows ordered.  He broke out another large lump sum and, yet again, we signed the "addendum" to our original contract without knowing what in the world we were even paying for.
After weeks of waiting, the windows were finally getting installed on August 4th.  As we were still living out of state, my father (not a handyman) let the workers in and stayed the entire time reading a newspaper on the deck.  However, the installers left their boxes/debris all over the house.  They installed a sliding glass door without a screen and with a scratched handle, one of our crank windows did not even have a handle, the other crank window handle was scratched, one window had zero insulation installed (I could see daylight) and was not framed in fully or symmetrically.  Not to mention, the same brand new unframed window had a caulking stain inside the window sill from where the installer apparently had placed his cup full of caulking and dripped it all over the interior of the window.  Once we arrived at the house a few days after installation, we immediately notified Josh of all of these items.  On August 13th we sent pictures text messages of each and every item we were unsatisfied with.  Josh responded saying he would take care of it - even personally come out and clean the caulking stain from the window sill.
However, Josh then proceeded to illegally charge our credit card for the remaining balance (minus $300) of the window addendum WITHOUT AUTHORIZATION from my husband or myself!  He had the card number because we used it for our previous down payment.  Needless to say, we were furious and we made him well aware of our unhappiness.  That?s when we got the runaround for TWELVE weeks.  We had a service person come to the house in September with only two items on his work order.  The rest of the issues just sat waiting to get resolved.  I would call or text Josh every week stating we still hadn?t gotten the issues completed with our install.  Still, we waited. 
I eventually filed a Better Business Bureau complaint.  My last resort to try to get the incomplete job finished.  That?s when true company ethics came out.  American Window Industries (and Premier Kitchen and Bath) lied again and again to the BBB to make themselves look good.  
As I mentioned, I sent a picture message of the CAULKING stain located on the interior sill of the newly installed window.  Josh responded to the BBB stating we told him there was a COFFEE stain on the inner sill of the window.  Completely laughable. 
Josh also told the BBB that he told us we could ?hold? $300 from the remaining balance due.  However, $300 just happened to be the amount of the balance that he left remaining after illegally charging our credit card without the authorization of either my husband or myself.  We actually called our bank and had the card number cancelled/changed because of the ordeal.  VERY disconcerning knowing that a company is willing to just illegally charge a credit card for thousands of dollars without the authorization of the cardholder.
Again, Josh told another lie to BBB that, when the service call was made to our home in September, some missing material kept the service from being completed.  However, the person making the service call showed me his work order as I told him about all the items that he had not addressed.  He pointed to the work order and said he only had two items listed.  Josh never told the manufacturer?s service person to do any of the other work.  And, in written text conversation with Josh in October, when asking why it was over two and a half months past installation and my window was still not completed (we could still see daylight!), Josh responded that he only ever told the manufacturer?s service person to come out and complete the issues at our home.  However, he also stated that the manufacturer only handles issues such as ?broken handles, screen not shipped with the windows, etc.?  Therefore, the manufacturer?s service person was never actually going to fix the unframed window!
After having to explain to Josh that he is the contractor we hired to get our job done and that he is ultimately held responsible, he then said that he had just texted the original window installer, Joe, to contact us.  Joe, we come to find out, is the person who fixes issues other than missing pieces and parts ? the person Josh should have contacted back in August when we notified Josh of all the issues with the window installation. 
I waited another week before Joe came out.  Josh mentioned in his BBB response that a service technician was scheduled to have our service issues completed by October 30, 2014.  Again, another lie.  I texted Josh on October 28th notifying him I still had not heard from Joe.  However, I did talk to Joe that same day.  Joe mentioned he was busy for the next couple days and could not come to our home until October 31st, not ?by October 30th? as Josh noted in his BBB response.  Luckily, Joe did come to our home on the 31st and completed the remaining unfinished items.  Sadly, Joe mentioned multiple times that he was unaware of any issues with the installation or else he would have come out within a week or so after installation.  Joe mentioned he is the person who takes care of such issues, not the manufacturer.  So, why Josh never just asked Joe, his own employee, to come back and just fix our issues?  Beyond me.  Although, if you ask Josh, it?s always someone else?s fault.  Via text on October 23rd, he blamed my husband by saying he told Josh not to have Joe came back to our house.  Yet another sad lie... ridiculous.  
Don't waste your money!

The provider does a great job upfront... drawings... measurements... the books of beautiful examples of 'what your house will look like when we are done'... the whole works.  Then they show up and then leave... and then come back again... and then you are left with a design and products (cabinets) that you didn't want or don't even fit correctly.  They took my downpayment money.  They were late to start.  Tried charging me about 25% more money after they started and threatened to just 'stop the project and leave it incomplete'.  And to this day... I still have cabinets without shelves and our bathroom looks like crap.  I have never felt ripped off before... and I am sure they are laughing as they read this... but hopefully YOU take head and stay away or at a minimum... be very very careful about every dime you give them.  They are nothing but a front for selling crap.  There is not a single person in the company that does the work.  The cabinets and windows are NOT high quality.

The salesperson ensured us, promised us that it would look like the window and door had been there forever, we would NEVER know that any work was done.  We had done some prep work and were ready for the work to be performed, but they were late getting the products.  We had a deadline because we were having a huge party, and we were guaranteed by the salesman that this work would be done in plenty of time.
When workers arrived with the door, we found that they had manufactured it incorrectly.  They put the window screws on the wrong side.  The worker insisted that our entry door would need to open out instead of in.  We absolutely did not want that, as it was a security hazard.  They told us that it would be a huge delay, so we agreed to take the door with the screws on the wrong side.  The mullions were also on the outside of the door, after we were promised that they would be inside the glass.  When I called the salesman to come and look, he said 'of course they're on the outside, the only things that have mullions inside are windows'.  I know that is not true, as my parents purchased doors from Home Depot with the mullions inside, but the salesman literally argued with me.  At this point, I had a huge gaping hole in the side of my house and had no choice but to have them install the door.  They had to move the heating register and cut a hole in my floor to do so.  They finished this all off with a nasty piece of wood as a threshold between the door and my kitchen floor.  The window looks like a child installed it.  They threw a piece of drywall under the inside of the window (to make up for the space where the door originally stood) and a piece of beadboard on the outside. 
 Two years later, the door mullions are bowed and look awful.  The door does not close correctly, and we have to fight with the deadbolt to get it to open or close. The front door that they manufactured has paint peeling, and it does not get any weather and only morning sun. 
Every time they call and ask if we're ready to do more work I give them an earful and they promise that someone will call to make it right, but NO ONE has called.  I've called them and have gotten the run around.  I would NEVER do business with them again and make sure that everyone knows just how bad this company is.  They lie to sell you their products then never stand behind them.

Installers showed up on time - the salesman did also but started talking about his products before briefly looking at my attic an only one window.

This man had no interest in inspecting the windows and attic. He seemed either uninterested or not trained appropriately . He seemed disappointed that my house was old , a fix upper. He was ironic when I could not remember the efficiency rating of the recently installed windows. He seemed irritated when I could not remember the company I hired for a window replacement. When I asked him to inspect my new addition windows he stated they were fine without inspecting them. I pinpointed to him that the caulking was cracking and that some windows had no caulking at all I thought the evaluation was a waste of time and money I was expecting a thorough and complete inspection of all windows inside and outdoors. On the attic he failed to mention there was old isolation already in place and failed to assess appropriately the actual size of the visible attic. He did not bring a professional light for the attic inspection nor had a latter for the inspection. I had to provide him with a latter and plastic protection for the rugs beneath the attic opening in the ceiling

I had to email several times & got no response. Then had to call to get service scheduled. The appointment was only a sales call for expense window and insulation options, no part of the big deal (leak inspection, etc) was provided.

Joe and Sam, the American Window Industries, Inc. installation team (412.823.2320) arrived about 9:30AM and did not complete the job until after 6PM.  They did not stop for lunch and kept an intense pace throughout the day. They did the 6' sliders first then finished off with the double hung window over the kitchen sink.   As the work progressed, they had 2 industrial sized garbage bins.  As rubbish was created, they filled the bins.  There was minimal final clean up that needed to be done. That being said, the patio, balcony and drive were swept and plants returned.  Everything was clean.  There were no hazardous pieces of metal shavings or cuttings to be found.
From the initial bid by Jason Zatman, to confirmations and scheduling by Beverly, to the craftsmanship and consistency by Joe and Sam, everything was professionally handled.  
There had been water damage to my hardwood floor in the dining room from condensation on my previous aluminum slider. Both Joe and Sam were able to take the damaged oak flooring  out and replace it with oak I had saved from the original installation of the floor.  Again, the job was done to perfection.
 
The window quality far surpassed my expectations.  The title of the window is Liberty II Fusion Welded Vinyl Windows [and doors].  
It was a joy and a privilege to work with American Window Industries, Inc.  Their quality, consistency and dedication to a job fairly priced and well done is more rare than on might imagine.  When I need additional replacements for other windows in my house American Window Industries, Inc. are my "go to" professionals.  I also want to thank my neighbor across the street for recommending them. "L" could not say enough positive comments about American, Joe and Sam.   Thanks!  A Great Recommendation!  And I thank American Window Industries, Inc. and especially Joe and Sam for their skill, expertise and commitment for doing an exemplary job.  By the way, both Joe and Sam have been with the company for over 30 yeas, love their job and make an excellent team.  Thanks again!

From the start, the company helped us pick the right product and explained the services that they would be providing which helped us understand the prices they quoted. They installed everything in a timely and clean manner.

Overall a positive experience and I would recommend them.  They are responsive and punctual.  The price was a little higher than I first anticipated however showing up on time and having someone available to answer questions the same day or the next day is very much appreciated.  I provided a B in professionalism due to the fact that the one window was ordered with the wrong measurements, missing parts for the bay window on the first install, and wood trim not being installed when contracted to do so.

Th installation of our windows was much easier than we expected.
The two workers did such a neat job that we had very little cleanup afterward!
They started upstairs around 9am and by 3pm they had removed and installed 10 windows.
When the job was completed it looked like we had a new house!

First of all, it has been three months since we ordered the screen door and it has yet to come in. Each week we call the office and are told another story:  the door didn't come in, the wrong door came in, the wrong color came in, the glass was broken. Honestly, I have a difficult time believing these stories anymore. I feel like we are getting the run around.  I am ready to cancel the order for the door.  Second, the sliding door was installed two months after we ordered it (they said it would take 6 weeks, so it was 2 weeks late).  The men that put it in installed it incorrectly so that 1:  the screen door does not shut all the way and 2: the sliding part of the door is completely crooked and 3: the extra lock does not work.  We paid a lot of money for this door and it looks and functions horribly.  We told them about it that day and they said it was our floor that was the problem.  We then called the office and they said it would be taken care of and they'd do whatever they had to in order to fix it.  We've called every week for the past month and nothing has been done.  They finally came back after four weeks of calling and tried to fix the issues.  They were able to fix the lock and the screen door, but the door was still on crooked. I let the man know and he said nothing is perfect. I told him that is fine if that's all he could do but that I would call the company and request money back since it still looked bad.  After that comment, he came up with another idea and miraculously the door was fixed!  We canceled the screen door since we waited too long and would not even be able to use it in the summer anyway.  Overall:  very poor experience with this company for doors.  I would not recommend them for any types of doors.  (Again, we had no problems with the earlier three years we hired them to make/install windows.)

The work was not completed as agreed. Required many calls to Trusted Home Services who had subbed the job to American. Job completed 1 month later. But now that hot weather is here, the product is not performing as promised. Attic is 30 degrees warmer than described. I have contacted the vendor again and requested a meeting asap. It became clear that American Window did not know much about the product and in turn subbed the work to 2 guys from Philadelphia. Installers did not protect our carpet as agreed. American was not on site to supervise or to monitor the work. Poorly done!!!

My experience with them was okay.

quote , crew and end result were very good

It went well with all my jobs.

Work completed in 1 day, workers were courteous, professional, and cleaned up and hauled away the old windows and all debris. Did a great job on the install, and the windows look great. Great quality product. Whole experience from estimate to completion was positive. Would recommend.

They were very good and did it in one day.  They were very efficient and professional.  I recommend them highly.  I was very pleased with them and I have no complaints.

Bathroom renovations are never easy. It's an expensive and grueling project. They had to strip the tile and plaster in my bathroom down to the frame and start from scratch. Anything I felt needed extra attention they handled for me. They did an excellent job.

Good.

They were competitively priced and were very good the installation.  I like their services and will use the same in future.

We had been considering new windows for quite some time and had recieved estimates from other companies. We chose American Window Industries because of the quality & value of their product, the professionalism of their staff and the timeliness of order placement and installation.

They did a good job!  It went well.

The work was good. There was one glitch, a window came in that was broken, it took awhile to get a new one in but they did complete it.