Peters Associates

Very well .john and mike were on time , very professional, courtesy, cleaned up and removed all trash., and old oil heater. Showed me how to operate thermostat answered all my questions. Very pleased.

Do not work with this company unless you enjoy dishonest business practices. Spoke with two individuals in Peters' office to schedule service and potential ongoing maintenance of my LG ductless mini-split system. Red flags went up right away as both individuals seemed to lack even basic knowledge of how ductless mini-split systems work or about what maintenance Peters would perform on them under the maintenance contract. However, with hot weather approaching and LG recommending this company, I decided to give it a go. Technician arrived 2 hours early (which is preferred over late, but still off schedule). Technician was fairly knowledgeable, polite and a pleasure to deal with. Diagnosed a bad main control board in our outdoor unit. Informed me install of new board would take 20-30 minutes, but it needed to be ordered and that office would call back with final pricing and to schedule a return visit. Office called back the next day with a price of $1100, installed. Unfortunately, the part in question costs $275-$350, depending on what supply house you source it from. With Peters' labor rates, this should have resulted in a maximum price of $469 installed. When I informed Lyle at the office that I was aware of the cost of the price and that -- not only was marking up materials/parts unacceptable (in all my dealings with contractors, of any kind, I have never had a contractor mark up supplies/parts) -- marking up parts more than 300% was beyond unscrupulous. Lyle refused to provide a breakdown of parts + labor costs and responded that Peters' was "in the business of making money" and that he didn't understand how other contractors stayed in business without similar markups on parts/supplies. At the least, Peters is unethical and untrustworthy, and I hate to think about the number of people they've gouged on pricing over the years.

unknown

Company was very efficient

They came out in the summer time and replace the a/c unit.  It was some time in July 2015.  It was $3500.  They were great.  They came out right away.  He did a Jerry rig to help us until he could get the new heater installed before this visit.  It wasn't throwing enough air and he said it needed a charge and it has a leak in the e coil so I decided to order a new air conditioner system.  They came out and installed it once it came it and it was a quick manner. 

We have used this company for service for heating and air conditioning for past 8 years.  We recently had a different company come in for a second opinion on a flue issue. Boy, were we sorry (long story on that one).  We called Peters back, and had excellent interaction with Lisa, who is one of the people who handles the phone calls.  Because of  our long history as customers with this company, Lisa suggested that the owner might want to come out himself.  Michael did come to our home. He impressed us as knowledgable and honest.  We decided to buy a new furnace from Peters.  Furnaces are a big expense - no way around that one , but he provided a professional estimate and his cost was very reasonable for a high quality furnace and also included fixing a very problematic flue issue.  The men who installed the furnace and fixed the flue/pipes on a holiday (MLK Day)were great.  They worked very hard all day 8-5 pm to get us heated again during a very cold stretch of weather.   This company doesn't fool you with all the bells and whistles like some  HVAC companies  that seem to put their time into ads on the radio,etc.     Peters concentrates on doing good, honest work.  Highly recommend!

unknown

Outstanding everything was done on schedule and workmanship could not be praised enough.

It went very well. Very responsive from the initial call to actual installation. Professional, friendly. I liked that a service manager visited the job both days to check on the work being done, answer questions and make sure the system was going to work as expected.

Summary:

• o) Peter Associate's Technician was competent, punctual, polite and effective.
• o) Peter Associates high pricing and somewhat misleading business practices make them a vendor to avoid.

Details:
I called Peters Associates to investigate a lack of cooling on a residential Lennox HVAC system they installed six years ago.  My best guess was the problem was due to low refrigerant probably caused by a leak.  I described this to the dispatcher and was quoted a price of $109 for a technician to come and provide 1/2 hour of diagnostic services. An additional charge of $28 for every 1/4 hour of additional time was also quoted.  I was told that once the technician identified the problem, they would be able follow up with a quote.  I also confirmed warranty status for the system (no surprise here).
The technician arrived within the scheduled time window and quickly got to work.  He confirmed the system was low on refrigerant within 15 minutes and then proceeded to tell me it would be an additional $301 charge to search for the leak.  This fee was never mentioned when I called nor would the technician use any of the remaining time to even do a quick leak check with his leak detector.  I asked him to check with his manager and have him call me, but only received a call from the dispatcher wanting to know if I wanted the work done.
I gave them the go ahead to do the expensive leak check.  It took about 1 hour to find a leak in the evaporator coil (the cold part).  The total charge was significantly more than the hourly rate I had been quoted due to the flat rate nature of the leak check pricing.
The technician told me the coil would be covered by warranty but not labor, as per the Lennox terms and conditions.  I asked the technician to have his manager call me to review options and to see if they could check with Lennox if there were any "hidden" warranties available.
The next morning I received a call from Peters (not a manager) with a quote to replace the coil.  It was a big number.  I again asked if he could check with Lennox about potential "hidden" warranties and was told that Lennox never did such a thing.  After repeatedly asking, he reluctantly agreed to check with Lennox.  He called me back within a few minutes to tell me Lennox wouldn't do anything.
At that point I started calling other Lennox authorized installers.  I found another company that came out to inspect the system at no charge to me.  They confirmed the leak and quoted the labor for a warranty coil replacement for well under 1/2 of what Peters quoted.  I hired them, not Peters.

unknown

Good service, arrived on time and completed the job very quickly, service people were very professional and explained everything to my satisfaction.

Extremely well. John clearly explained the equipment and installation process. John was very professional and knowledgeable. I highly recommend Peters Associates. I have used their services for 17 years. Peters also installed our previous system in 1999.

Craig, our technician is very good at what he does. He is quick, courteous and i have never had a problem with him.

The sales representative showed up on time and was friendly and professional. He introduced himself and included my wife into the discussion. He pretty much had the job sold when he left it was a matter of the amount we wanted to spend. 
The installers showed up on time and where very professional. They placed a tarp down to protect my floors and went right to work. They spent the whole day at the house and installed the system even though it rained that day.
 I would recommend them to anyone looking for a new system.

Great!

They really were determined to see the job through. When the wrong parts were sent from Peerless, they never billed for the time.

see above

So I have used them twice in the past. First time was for a heating unit check (2008), which was fine. The second time was for a malfunction which ended up being a wire that melted (2009). They came out and fixed it for just over $200 and told me to be prepared soon to buy a new unit. Yes my unit is very old but had been working just fine prior to the wire issue.2011: Went to turn on the heat and it wasnt working again. I assumed it was the wire issue again. Had no problems at all last year, it worked just fine. So I called up Peters told them what I thought it was. They put me on hold and someone came on the line and basically began to berate me. Told me they would not come out and fix a unit they told me needed to be replaced. I corrected him and told him that I was told to be prepared to replace the unit soon as the problem may recur.. So I actually have been putting money aside to replace it (yes I actually listened). I asked the guy to please come out and fix the wire and then give me an estimate for a new unit. He refused to do any service on the unit and said all he would do for me was have someone from sales call me. And then continued to berate me saying I wouldnt treat a car like this, saying I failed to have them come check the unit annually since. What?? Did I call my dad? I'm calling and willing to pay for a service and you are talking to me like a child? 

Sales did call me a few days later (while I was sleeping-I work weird hours), and the quote seemed a little suspiciously low so I asked for him to send the quote to my email which he agreed to but then never did. So I immediately called another Heating company. They came out and replaced the $20 part for me and charged me HALF of what Peters charged me just 2 years earlier. They also told me if I was planning on moving in the next couple years not to bother replacing it but if I was going to live there for a few years it would be worth investing the money to replace it. Will not be having my unit replaced my Peters thats for sure.

We paid $298 on the yearly maintenance agreement. They are very prompt and friendly. If we call them and say we need maintenance they are out the next day and if it is an emergency they will come out the same day. We would tell a friend or family member to try them.

It took three men two full days to remove the old A/C condenser, furnace and blower, and install new one, with filter and thermostat. They were professional, friendly, patient with all of my questions, and did terrific work. They even brought in a crane to lift the new condenser unit to the roof of my three-story house. I very much trust Peters and will certainly hire them again.

We have a service contract with them. They come out twice a year to service the HVAC. Their technicians are knowledgeable. They are reliable and on time. We have never had a problem with them in that regard. We did have a little problem with them at the time we got estimates for the new system, but they rectified it. There was one person that they sent that we didn’t like. We asked them never to send him again, and they did that for us.

They were very professional and I would recommend them to others.

They were able to quickly set up an appointment. They were prompt. They did the job very well. They were knowledgeable and they were very professional.

They did a good job. They were very professional. I would use them again for future service and would recommend them to others. The approximate cost listed is for the cost of the heater.