Jensen Movers & Storage Inc

Jensen movers sent an estimator out prior to the move and it was immediately obvious to me that he overestimated the time. I moved with them 2 years previously and had less stuff and it was a one day move. I contacted the office about the discrepancy and Megan the office manager really didn't want to hear it and just pushed the contract signature. The contract included a guarantee of 16 hours although the estimated move time was 16 hours. The actual time was about 10 hours and although I expected an adjustment I received none and got an earful from Megan when I called and tried to point out how the system is set up for Jensen's benefit to the exclusion of the consumer. I felt very taken advantage of and can't help thinking that making no adjustment to the schedule... i.e. arrival time of 10am, intention of 8 hour maximum move time per day whether the job requires 9 hours or 16, including sending 4 guys and a full truck for the second day of items that would fit in a van and take two guys the same amount of time. Then, according to one of the movers an assumption they will return to the warehouse and do work for the rest of the day there on my dime feels inefficient and like exploitation. Although the moving guys will not do extra work without being asked and followed, they generally do a good job and I have appreciated their work on the three moves I have used them for. This was the first time they assumed a two day move and then used that number to base the timing... I was very disappointed and won't use them again.

I have never written a review, let alone a negative one, but the service or lack thereof that I received warrants some type of action. The most disappointing part of all of this is that I used this company 6 years ago with no issues. Unfortunately, this time around it was not the case. Prior to moving I had all of my hardwood floors refinished, which cost me thousands of dollars. The movers scratched them up in 4 different rooms. I followed their claims process by immediately completing their claim form and submitted pictures to Megan Bowman. The biggest disappointment with Jensen is Megan Bowman. I have never in my life been treated as poorly as a customer until my interactions with her. I had called several times to follow up when I was told that I called too much and Jensen's response to my claim was in writing and was mailed. When I asked what the outcome was I was again and abruptly told I will have to wait for the mailed letter. Her tone was rude and curt. When I mentioned that none of the movers wore masks as promised she said, "Don't you have any compassion? These men were working in the heat in August." She must have forgotten that they were also working in a world-wide pandemic and Jensen ensured me their movers wear masks. Two days later the letter arrived in the mail with a check for $225.00. Nobody came to my home to evaluate the damage to my floors and I have not idea where this number came from. I called Megan Bowman to discuss and she again was extremely disrespectful and ill-mannered to the extreme that I asked to speak with her manager. She told me she doesn't have one and when I asked who signs your check she responded with she signs her own checks. She refused to refer me to her superior and instead transferred me to Nick Perloff. He was much more customer service oriented and recommended that I send him a quote from our floor guys. I did, and I also forwarded it to Megan Bowman. The quote was for $450.00 to restore my floors that Jensen damaged. So, we are now looking at $225.00. To this day I have had no response. Nothing from Nick, nothing from Megan. I'd think that a company such as Jensen Movers would make good on a mistake that their employees made, damages that their company caused and that they would value their repeat customers more than this. Unfortunately since this happened I've read other reviews on this site that mention Megan Bowman. I don't care if she is a long term employee or a member of the family...she is toxic to this company. This is basic customer service and she doesn't have any of the skills required. She is truly just an awful, impudent person who any respectful company would not want as the face of their organization.

First I’d like to make note of the numerous times my husband and I have been moved by moving companies. Always with pretty decent experiences. The guys who actually performed the move were decent. They did drop and break my flat screen TV but things happen. Note I was still charged $125 to pack it and it was shattered. No credit was given even though I asked. Never got a response from Megan Bowman. Some of our furniture was scratched and our newly painted walls were scraped. The reason for the low rating is the unprofessionalism of one person. Megan. I called her the day before and told her I didn’t get the cashiers check and my husband had already left for our new home (their policy is the final payment has to be given before anything gets taken off truck). The contract is clear but I simply forgot with everything going on and, since they took credit card for deposit, I guess I was thinking I could use my credit card for the rest. They said I could but would be charged additional 3% which I didn’t want. I suggested that I put the check in the first box that gets unloaded at my new location so my husband could open and give to movers immediately. She said no and that “I’m trying to make my money problems her problem!!!’. I couldn’t believe how rude and unprofessional she was. So unyielding and not customer oriented at all! My husband and I have been managers in corporations our entire careers and would FIRE someone for speaking to a customer that way. Terrible customer service! My guess is she is a family member of Jensen Movers because I believe I’m not the first person to be treated badly by her and she still has her job. We’d complain to her boss but it would go on deaf ears I’m sure so I’ll put it out to all potential customers. After what happened with her I was going to cancel but they would have kept my deposit since it was less then 24 hours before move. Finally she didn’t respond to my email requesting a credit for the tv packing. She charged more then the quote for two things and I asked for explanation. Didn’t receive it. Extremely unyielding and unprofessional company that treats its customers terribly. Seeing the response coming from bad reviews Jensen has received, I have no doubt she will take the time to rebut this statement. Maybe she should take the time to respond to my email and treat customers right the first time.

I put 1 star because I had to list at least one on the Yelp likert rating scale. If I could provide 0 stars, I would do so. Jensen Movers and Storage promises you expert service but they are a complete scam. They are extremely unprofessional, their quality of work is horrible and they do not honor their commitments. Jensen Movers and Storage is the worst company I’ve ever dealt with. Here are some facts about our business dealings with Jensen Movers and Storage: We provided emails that itemized what we wanted moved to our new home, in advance of the move. We met their team on move day and walked the home with them. We pointed out each item (and it’s label) that was to be moved to our new home. During the move they destroyed our walls, rugs and flooring at our old home and at our new property. They would not clean up or repair the damage when asked to do so. They tried to tell us they were finished with the move. We pointed out that our daughter’s bedroom set, many boxes from our closets and bedroom comforter’s were not brought to the new home. They said - quote: “oh we must have overlooked that stuff because some of the doors were shut”. We thought they were joking, they weren’t. Then they told us it would be an extra charge to go back and get the items they forgot to bring. I wrote an email to the management of Jensen Movers and Storage. They replied and told me they weren’t going to provide any type of refund, they could send another team out and charge us to move the items - and that if we didn’t agree to those options, we could speak with their lawyer. I provided my number and asked for their Lawyer to call me. I haven’t heard back from them. PLEASE STAY FAR AWAY FROM: Jensen Movers and Storage. I lost $1,000 working with them - don’t make the mistake I did.

very well! they were able to move it all in record time. the people were very professional and friendly

The move day itself went fine - it was a flurry of activity and at times I felt like I was in their way. One worker stated "she's everyway." They stored our belongings for 2 nights and the price was reasonable. The second day they delivered everything and that went as expected but what I didn't expect was to find that money that I had well hidden ( for an emergency and for a gift that I was saving for) in a clothing drawer was missing. I looked for it that same night and reported it the very next day to the Jensen office. The manager at first seemed as upset as I was and said she would look into it. I didn't even bother to mention to her the bowls ( 2 at this writing) and glass that was broken. One week went by and I didn't hear anything. I called and spoke with someone different and she stated that the company was still looking into it. I waited another 10 days- no response from the company so I called today. I spoke with the manager again and as expected was met with - "no one saw anything", "we told you to secure all your valuables", "maybe it shifted in the large dresser and fell out", "there's no proof that you had the money." When the man came out to do an estimate he stated that "you can leave all your clothing in the drawers because we are just going to blanket wrap them and put them on the truck." The money was secured in an overfull drawer between shirts and in a night stand drawer in a book. I know it is a case of "he said, she said" and I shouldn't have left it in my dresser drawer and nightstand so I am partially to blame for being so trusting and naive but the manager did not have the professionalism or common courtesy to even give me a follow up call. She did however drop into conversation that they, at least once, had jewelry taken in the past but "never before cash." The price was also ~ $1500 more than the estimate which was surprising as we had packed more up by the time they came and moved it to storage. The piano did make it in one piece and appears to be as it was in our old home. That I am thankful for. I have used many companies on Angie's List but this is one I would say is a No!

In my opinion, if you are thinking of using them to move your furniture, do not do it. If you have them lined up to move your furniture , cancel and find some one else. If you have your furniture in their storage units, get your furniture back now before it is too late. As they were unloading our furniture we noticed almost every piece had mice droppings and 90% of the items had remnants of mice nests under the blankets. Our furniture arrived having been in their possesion completely expossed from mice and active mites. Several pieces of furniture had mold on them. So much for fiduciary responsibility for taking care of our earthly belongings. We stopped the workers while unloading and had them remove all the furniture that had entered the house. We refused to allow them to remove any more items off their contaminated truck. We were unable to move into our new home and had to stay in temporary housing for another month and regroup as we had minimal furniture for the new house. The owner offered no compensation for another month in temporary housing. The owners refused to pay for cleaning the mice feces and nest droppings out of the new house which they did while they were moving in our furniture. We wanted to see their climate controlled facility. We made a surprise visit to their facility the next day. They were going through everyone of our boxes of personal possessions, with out our knowledge or permission, and getting rid of the evidence mice nests. We were then told that our furniture was stored at another facility that was not " maintained as well". We contracted to have our property stored in their climate controlled Montgomery location. The manager informed us our furniture was kept in Allentown at a place they do not own, monitor nor maintain. We requested that the furniture all be heat treated to kill any living organisms. We asked to see our furniture before it was heat treated , they refused. We wanted to see our furniture and decide what was contaminated beyond our level of acceptance, they refused. We were told that they would clean what they thought was needed and by who they hired. We had no say in the cleaning process, who did the cleaning , where was the cleaning done, what chemicals if any were used, and what level of expertise did the company have who did our cleaning. We have asked 3 times for a detailed list of what was cleaned. We have no such list. They offered vague minimal answers to our questions. They then informed us that we had signed a document that stipulates that "mice and vermin" are not reason to hold them liable. We were never shown this document nor explained that mice feces and mice urine and mice nests are acceptable by their standards. This disclaimer is secretly and subtly inked to the rear of the inventory list. The way this disclaimer is and was hidden from us, in our opinion and regretful experience, is a testament to who they really are. The owner of this Family owned business never once contacted us to apologize. We were sent dismissive emails, through the office managers email account, that they could only find evidence of one mouse and minimal damage. Remember "one mouse". Their top foreman assured us he personally went through every box and removed all of the mice droppings. It is obvious that they went through every box, as the first 10 boxes we opened , 6 had been re packed in the wrong labeled box and were then placed in the wrong rooms on move in day. Having payed movers to place boxes in specific rooms, now we have to redistribute the boxes to their correct rooms for unpacking. And the first 5 out of 10 boxes still had mice droppings. Personal linens were chewed on and have to be disposed. It is now a week later and 50% of the boxes have signs of mice. Remember it was only one mouse. They demanded a bank cashiers check up front before any furniture would come off the trucks. After unloading 2 trucks we were then informed that the rest of our furniture would not be delivered that same day. The third and final truck came 7 days later. Yet they had our check in full. Are you sensing a theme here of dishonesty? If we could rate them lower then an "F"- we would. Having talked to their insurance company, in my opinion, the vast majority of the moving company industry operates under a premise that we as consumers feel the movers have our best interest at heart. Jensen movers do not. The moving industry has complete control of you and your possessions once your furniture is on their trucks. The ownership, office manager and warehouse foreman have their act down like a Broadway play. You get "smoke and mirror" protection and very little to say about your furniture with a company like Jensen Movers.