KELLY LANDSCAPING INC

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After the initial cancellation of the scheduled day of work, neither the contractor or his scheduler would return phone messages or emails. DO NOT USE THIS CONTRACTOR!!

I had sod put in place. The existing lawn was tore up completely and leveled accordingly. Dan and his guys were excellent to work with and everything was completed quickly, neatly and above satisfaction

We hired Kelly’s Landscaping, Inc. for two projects: The first job was to redo a paver walkway in the front of our house. Issues: - The cement sand spacing the paver blocks did not settle (harden) appropriately. The border pavers are now sinking and will need to be replaced. - Drain installed to control water run-off formed puddles when it rained. - Grass (re)planted near the new walkway was a different blade than the rest of the lawn (had to be replanted again – by me) We discussed the issues with the pavers and the drain but the contractor did nothing to remedy the situation. The second job was to install a paver walkway around our pool. After excavation of the existing walkway was completed and the work was well underway, the owner (Dan Kelly) made a comment that “he and his team took a class for pool paver installation during the winter…” Perhaps we should have stopped the work then but that's hindsight... The work was finished in late April but was a completely and utterly unacceptable. Among the issues: 1) Busted pipe in the pool system: When installing the edging around the outside of the pavers, they drove a spike through a pool drainage line. We had to get the pool company to come out dig a hole and replace the pipe. Kelly’s did come back and redo the pavers near the damaged area. 2) The groove between the pavers and the coping that surrounds the perimeter of the pool: Kelly’s put cement sand in the groove instead of pool caulk which is what should be installed. They also removed some and misaligned other parts of the Styrofoam spacing that was installed originally with the pool (this is supposed to remain intact – i.e. replaced, not just pushed back down or discarded). In fact, parts of the Styrofoam were exposed – coming up through the cement sand. Kelly’s came back and redid the groove but did not replace the Styrofoam and the caulk they did install was uneven, discolored in spots and started to bubble in many places. They also let the caulk leak in between pavers. All of this made the job look cheap and the product of extremely poor craftsmanship. Any qualified professional working on pools knows how vital the Styrofoam spacing is for the integrity of the pool and its coping. 3) Cement sand within the pavers: Like the job on the front walkway, the cement sand did not harden/settle. This time, however, the sand got into the pool and harmed our equipment (several grids in the filter had to be replaced). Kelly’s came back and reapplied cement sand in pavers where gaps were obvious but there are still numerous areas where the cement sand is not even across the pavers (standard operating procedure would be to remove old cement sand and redo - not just top-coat). Again, several border pavers are now sinking and falling out of place and its only a few months since the job was done! 4) Uneven pavers: The initial installation left several areas where the pavers were uneven with the coping leaving a hazard for the kids to trip going into the pool. Additionally, puddles were forming when it rained indicating that the pavers were not level in several areas. Kelly’s came back and fixed the leveling around the coping but puddles still form. 5) Stones used to form the base for the pavers were left and mixed in all over the decorative river rock we had around the pool. While this is not as problematic as the other issues, similar to the use of a different type of grass seed vs. our existing lawn, it shows complete disregard for the professional pride in their work. In summary, the work Kelly’s Landscaping did reflected poor and novice craftsmanship, lack of attention to detail and little to no professional pride. Rarely did we see Dan Kelly out at the job site – even after the issues were identified. The workers who did the job did not speak English so we had very little opportunity to point out issues as the job was being done. I would not only dissuade others from hiring Kelly’s Landscaping – I would warn other consumers not to even consider them.

I've had no problems with them, everything has gone smoothly. I just received my first bill from them, and it was certainly reasonable. I am now even asking them for more services. Very good experience overall.

Dan responded promptly to our original phone call, came out and inspected our property and reviewed our needs. There was some delay in getting an estimate for the job but he scheduled the work in a timely manner. His work crew was outstanding! They were thorough, worked carefully around the plantings, cleaned up at the completion, and were highly professional. Dan came out with them at the start, but they were on their own during the job. The end result looks fabulous! We have had similar work done by other landscapers for over 30 years and none has compared with Kelly Landscaping. We look forward to their return next Spring and highly recommend them.

Dan Kelly came out in late April to give me a quote on repairing my falgstone walkway, as well as a complete redo of my lawn. I accepted the offer and they were scheduled to arrive on May 8th. No show. Rescheduled over 5 more times and in every case, no show. I don't know the quality of their work, but I do know they..DO NOT SHOW UP. I would aviod this company at all costs - they are the icon for poor customer service.

They were great. He showed up the next day. He was very helpful. He was really good.

They actually maintain my grass at my personal home. Anything I have asked this guy to do, he has done. I had a desire to have a pond put in my back yard. He excavated the trees that needed to be moved and was able to put in a pond. I can call them for anything that I need and he has an awesome workforce. They're efficient, professional and pay attention to detail. I would highly recommend them to anyone who might need landscaping done.

They came out the day and time expected and faxed me an estimate the next day. They have a nice receptionist who scheduled the work on a slow day for us and showed up exactly on time. My experience with landscapers in the past has always been poor. I hope to use them for a re-seeding of my lawn at home .