Sila Heating, Cooling, Plumbing and Electrical

Work went well, the crew was prompt, cleaned up after themselves, provided minimal disruption to house. Work was completed in 4 days as promised.

I explained to the technician how the tenant just had the oil tank refilled the day before it stopped working. There was water coming out of the pressure relief valve. He glanced at the system and determined the expansion tank and another valve needed to be replaced. I questioned given the age of the system (about 30 years old) if the repairs would last through the winter and maybe get another year out of it, and he seemed confident it would. I explained I was going to replace the system, but would prefer to make repairs if it could last through the winter (another two months). Given the advice, I decided to proceed with the repairs. The work was performed to replace the parts and I then received a call informing me that after this work was done they went to start up the system and a black puff of smoke came out. The technician concluded that since the oil was just replaced it may have stirred up sediment in the tank which caused the issue. So now I'm not sure if they other repairs were even necessary and was told they would need to perform a full tune-up in order to remedy the situation. I'm now approaching a grand in repairs which would have taken a nice dent out of a new system had a decided to go that route. Nonetheless, he gets it up and running, and I am happy my tenant has heat and I can get the system replaced over the summer. A little over a month later I receive a call from my tenant informing me the heater is not working. I just had it fixed and tuned now there's issues again. I call up Sila and they inform me they can get someone out in the morning, but any repairs needed that aren't a result of errors from the previous service would be my responsibility and that it's like taking your car the the mechanic. This is my first experience with Sila. My auto mechanic who I have used for the last twenty years lets me know when a repair makes sense or when it's time send it out to pasture. What my mechanic doesn't do is tell me to do the repairs then try to sell me a new car a month after I have it in the shop. We'll see how it goes tomorrow and I will be sure to provide an update. 4/5/2013 Update Sila came back out and evidently felt it is perfectly normal for a furnace to stop working not more than a month after repairs and a full tune-up. Wouldn't even look at the system to speculate what was wrong without having to run a diagnostic which they informed me I would need to be charged. They were kind enough to let me work a deal out with the sales rep to maybe recoup some of the repair cost if I were to replace the system. The initial estimates I received from Sila were also $2-3k more then other estimates I received. Thanks but not thanks. If you're thinking about using Sila, look elsewhere.

It was fantastic. I called them on Friday, after a week without heat, and they had our new furnace installed by Wednesday of the next week. Just 4 business days. The sales guy, Ralph, was extremely helpful, courteous and knowledgeable. He understood our situation and gave me a few options that would work best for us and our budget. I wasn't home for the installation, but my wife was there and she said everything went very smoothly. It took about 6 hours to get everything up and running and clearing out our old oil furnace. I highly recommend Sila!

It went fine, the issue is they are very expensive for simple services.

Did the service and gave me quotes for lots of extra work that I declined

It went great and I was happy with the results. While the U/V lights were very expensive, they were definitely worth it. With two small children, any mold in the house is a bad thing. Having it in the furnace was especially worrisome. I can say that I could notice the air quality after their installation. The air smelled "purer", that's the best way I could describe it.

We recently moved into the house. It was nice to get the A/C looked at prior to a long summer. The person was very nice. He inspected inside and outside. He then ran off a list of concerns. At the end, he offered offered maiantenance packages, but the system was realtively new. I was happy to know everything looked good and to get a full understanding of the concerns.

Good, comprehensive check of both of our air conditioning units. He did recommend a couple of fixes, at really high prices, but didn't pressure me into doing them. I did a little research and decided not to have the changes made at the time. The check up seemed well done and the service man was very professional

I thought that the company was good and efficient.

Sila visited my home five times before they were able to complete the job and today, I am meeting with a carpet repair company to address the water leaking that occurred from my furnace into the basement. I live in a large home and one of my furnaces was noisy when the motor was running. When I saw a Sila promotion to check furnaces, I bought three coupons and asked that they take a closer look at the one furnace thast was noisy. Two men arrived two hours late on this first visit, said there was nothing wrong with this furnace, but recommended I spend $200+ on a capacitor that was going bad and/or buy repair warranties on all of them. Later, when the noise from the motor got worse, I called and asked for a visit to address the problem. It took four more visits, replacement of a faulty condensation motor (twice-the replacement motor had a faulty seal), and replacement of a drainage hose, before the noise and now water leaks were addressed. On the plus-side, the office staff was courteous and responsive. Yet, the process - and now carpet repairs - were not a good experience.

The foreman, Mike Hudson, and two HVAC technicians arrived on Monday January 15, 2013 promptly, removed the old heater, air exchanger, air conditioning unit. They were the same crew who completed all the work. They were careful when moving equipment from the front door to the basement to protect the floors and walls. They were polite, professional and worked hard and carefully. We trusted them and they were pleasant to have in our house.They cleaned up daily, made minimal demands of us and became friendly with our cats (not an easy task with one of the cats). The work was top-notch and we have been satisfied with the quality of the equipment, the workmanship and the diligence of the work crew and salesman, Matt Migliore. In particular the foreman, Mike Hudson, worked well beyond his scheduled quitting time on the last scheduled work day (Wednesday, January 16, 2013) to try to correct a problem with the electronic thermostat and had to return the next day (Thursday, January 17, 2013) to replace the faulty unit. He answered our questions and explained the system. We will continue to use Sila for our HVAC needs in the future and heartily recommend them to friends and neighbors.

The technician came in and was very nice. He found some dead birds in my furnace flume and took them away for me.

Excellent experience, higher priced but probably worth it

We got other estimates for the same work which was much less (more in the $600-700) range.

The overall experience was great.

Okay, but I had problems afterward.

Everything was fine. They recommended some additional work which I'm still evaluating but everything went fine. They were excellent the first & excellent this time. They show up on time & clean up after themselves.

Very Well, John Staby, the technician went through complete checklist, explaining certain questions and issues and did this with dispatch and good humor, would enjoy working with him again.

I think they were big on talk and not so much on delivery. The air conditioner was supposed to very good before service calls and it was not that good. The people who came out were very nice. They were very young guys. I think their pricing was high and I think they were more expensive than the competition. But I went with them because their numbers were very good.

everything went well. just didn't get a great feeling from the company

The experience was wonderful. I have a very hard to access system and they are always happy to accommodate me. They are very punctual and professional, and one thing I think they do above and beyond is: they give a follow up call a few weeks later to make sure the service and technicians were both great.

Service call was done profesionally. I will buy an AC tune up from them in a couple of months.

I thought they did a very nice job for this basic work. (We previously had them install our A/C, also a great job). The only thing i did not like is that they put Sila stickers on my furnace without asking my permission. I would use them again.

did work and left with over the top cost

They were top rated in my eyes. They were prompt and professional as well.