COMFORT CONTROL CORP

Avoid at all costs. We had Comfort Controllers install an AC unit in our home and had many issues. The last issue is humidity of about 90% and after giving us the run-around for over a month, they told us the company is sold and we should just sue the original owner.

Great, They came out to diagnose the problem the day I called. Then two hours later the salesman came and gave me a price that I signed. Two days later I had a new A/C up and running.

I have been using Comfort Control since 2010 when they installed my New Heat Pump. Best price around along with rebates and their warranty is wonderful. People are nice & friendly, price of check ups are good.

Where do we start? From start to finish Comfort Control Corp was Professional, Courteous, Friendly, Knowledgeable, NEAT and CLEAN and we must also add had the better price after three quotes. In addition, they were very accommodating to our schedule.

This is a really really good company. After 10 bids over 2 years and one failed install by one of the large companies that is plugged heavily on Angies list I am very happy I found this company. The assessment of my cooling needs was thorough and professional. The installation was completed by professionals who took their time doing a difficult?job right. Telephone service is friendly and prompt. Pricing is fair. What more can you ask?? I haven't used the system yet but I am confident that if anything is amiss this company will stand by it. Already there was one minor issue with transformer noise. The came back immediately to address it. Highly recommend getting a bid from this company if you are shopping new equipment. Be sure to compare apples to apples because lots of bids conveniently leave out the more important things (i.e. ductwork)?to make the job appear cheaper. This company is up front with what you need and don't need?without trying to upsell you.

This is a really really good company. After 10 bids over 2 years and one failed install by one of the large companies that is plugged heavily on Angies list I am very happy I found this company. The assessment of my cooling needs was thorough and professional. The installation was completed by professionals who took their time doing a difficult job right. Telephone service is friendly and prompt. Pricing is fair. What more can you ask? I haven't used the system yet but I am confident that if anything is amiss this company will stand by it. Already there was one minor issue with transformer noise. The came back immediately to address it. Highly recommend getting a bid from this company if you are shopping new equipment. Be sure to compare apples to apples because lots of bids conveniently leave out the more important things (i.e. ductwork) to make the job appear cheaper. This company is up front with what you need and don't need without trying to upsell you.

unknown

I noticed that my outside coil was cycling more than usual. I called the original AC installer and was told they could come out in 3 weeks. I then called Comfort Control who was able to schedule a technician in 4 days. When the technician, Paul, arrived - I explained that I had a 2-zone system (the 2nd Floor system was installed by Comfort Control in 2009) and wanted him to check the first floor system. He checked the system and said that the system had a leak, depending on where the leak was Inside/outside coil, it would cost $2500 to $3500 for the repair. The sticker shock hit me like a brick. I told him I wanted to know where the leak was and asked about the process. He mentioned pressurizing the system with nitrogen to detect leaks. I told Paul that I did not want to pay for evacuating and charging of the system to find a leak. So I asked him to find the leak with 410A (refrigerant). I also asked him what the maximum charge on my unit would be, he said 5 pounds. Using a soap spray bottle (shaped and looked like a Windex bottle) he sprayed the coils and found a small (bubble) leak around a pipe fitting between the TXV and inside coil. I asked him if he could seal it, he said it would take him 3 hours to evacuate the lines, fix the leak, and recharge the lines. He regretted to say that he did not have 3 hours that day to fix it. He recommended replacing the TXV to repair the leak - Installed Cost $606.90. He handed me an invoice that included $101.76 for Diagnostic Fee; $285.00 for 5 lbs of Refrigerant; $278.00 Leak Test Fee; for a GRAND TOTAL of $664.76. Paul arrived just after 9:30am and left the house before 11:00am. I have three (3) problems with service visit: 1. My AC was working before he arrived, it may have been low, but NOT empty of charge - So I DO NOT believe he added 5 lbs to my system. I may never know how many lbs were added, but now I know how much it holds, because that's what I was charged. 2. I believe the $101 Diagnostic is fair - but I also believe the leak test should have been part of that. $278 Additional charge for leak test was never mentioned and is obscene. 3. Since Paul mentioned the coils, I showed him my Carrier Warranty Form which had Model/Serial Numbers and Dates. Paul called his "Peirce-Phelps" guy and he said that my unit was 11 years old (10-yr warranty) so he could not honor the warranty. He said "Good luck with that" on his way out. I could not sleep for 2 nights thinking about that service visit. I called Comfort Control and asked to speak to Dan D'Amico directly. I told him what happened and asked him to review the matter, he said he would. Two weeks after speaking to Dan, Comfort Control called to inform me that everything on my invoice was "legit" and they offered $75 discount as a final resolution. I've been recommending Comfort Control to my friends and coworkers for years, so this last visit was a big slap in the face. I plan to contact Carrier and ServAssure shortly.

Was told that the diagnosis would be $98. Plus $90 every 1/2 Hour. The $90 was supposedly $18 more per 1/2 hour since it was a Saturday. Thought that was fair. However, I was charged $172.00 for the capacitor. Research shows that capacitors run $20-$50. Research also shows that anything over $350.00 is too much. I used Comfort Control to install my A/C, heater and hot water heater. Believe I should have been treated like a repeat customer should be treated where you don't feel you were taken advantage of. .

Our neighbor had done research on heater/AC units and installers and chose this company just a few months prior to us needing to replace our unit. He was very happy with their service and couldn't say enough positive things about them. My husband felt they did an excellent job for our neighbor so we decided to use them as well for installation of our new heater / AC unit. Their price was competitive especially after the $800 rebate (cost stated above does not reflect rebate). They showed up on time and were very friendly and professional. Installation was done well and they cleaned up everything prior to leaving. We had a slight problem a month later with the sensor (believe dust got on it) and they came out immediately and cleaned the sensor at not cost. We recommend this company.

unknown

They were on time, knowledgeable and professional. Teck found issue no gimmicks or upsales.

Everything was fine! They did a good job.

They never really found what was going on. What they thought it was, but it turned down the line that it was not. They was not anything to dislike about them. They were punctual and courteous. They responded quickly to the call and they were here when they said they were going to be.

They were on time. They were knowledgeable. They were able to resolve a problem that no one else had resolved. They were quite professional. Their prices are reasonable.

I received a phone call from the main office to let me know that the technician would be a little late. I appreciate that I was given notice of his arrival time. The technician had to remove a shelf next to the furnace in order to install the humidifier. Not only did he replace the shelf but he shortened it so that it would fit in the new space. He was professional and knowledgeable. He explained how the humidifier worked in layman's terms so that I could understand. He left the work area tidy and clean. I have been using Comfort Control for all of my routine and replacement services. I would highly recommend this company.

Came out on a holiday! Came the day after I called for service. Worked in a cramped space and never complained. Stayed for about 25 minutes after the repair was finished to make sure the system was working and wasn't going to leak again.

MY HEATING SYSTEM BROKE ON THE MORNING OF NEW YEAR'S EVE. I CALLED SEVERAL HVAC COMPANIES AND THIS COMPANY CAME THROUGH IN THE CLUTCH. IN REPAIRING THE SYSTEM, AT ABOUT 6 PM ON NEW YEAR'S EVE THE WORKER DETERMINED HE DIDN'T HAVE THE PART HE NEEDED TO COMPLETE THE JOB. I FULLY EXPECTED HIM TO SAY I WOULD HAVE TO WAIT UNTIL JAN 2, BUT HE WENT AND GOT THE PART AND WRAPPED UP THE JOB BY 9PM. I WAS SUPREMELY IMPRESSED WITH THE WORKERS DEDICATION AND QUALITY OF WORK. WHEN I TRIED TO TIP HIM HE SAID NO (BUT I GAVE IT TO HIM ANYWAY). HE COULD HAVE GOUGED ME ON PRICE, BUT THE PRICE WAS VERY FAIR. I WOULD HAVE PAID ANYTHING FOR MY HOME TO BE HEATED FOR MY KIDS THAT VERY COLD DEC NIGHT.

I HAVE USED THIS SAME A/C REPAIR COMPANY FOR OVER 5 YEARS AND HAVE ALWAYS RECEIVED RELIABLE SERVICE.

WE HAD SUCH DRY AIR MY HUSBAND'S NOSE WOULD BLEED WHILE SLEEPING. THE HUMIDIFIER WAS SUPPOSED TO CORRECT THIS. WE SPENT 4 MONTHS AND SEVERAL HUNDRED MORE DOLLARS TRYING TO FIX THEIR MISTAKE. THE HUMIDIFIER WAS PLACED IN THE WRONG PLACE ON A BRAND NEW SYSTEM. THE DUCT WORK WHICH WAS NEW HAD TO BE PATCHED AND THE OTHER DUCT WORK WE WERE TOLD WAS NEEDED DURING THESE 4 MONTHS WAS NOT NEEDED. BECAUSE OF SUCH A BAD EXPERIENCE OVERALL I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. IT WAS A WASTE OF TIME AND EXTRA MONEY AND MANY PHONE CALLS. IT WAS EXTREMELY FRUSTRATING, VERY ANNOYING AND INCONVENIENT.