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Pella Windows and Doors
Doors (Interior) - Install or Replace, New Windows - Multiple, Storm Door Installation,
About us
SHOWROOM LOCATIONS; * WILMINGTON, DE 3622 Concord Pike *CHERRY HILL, NJ 165 Barclay Farms Shopping Center *BERWYN, PA 555 Lancaster Avenue *HARRISBURG, PA 4647 Jonestown Road *JENKINTOWN, PA 261Â Old York Road, The Pavilion Store 204B *LANCASTER, PA 896 Plaza Boulevard-H *LANGHORNE, PA 132 N. Flowers Mill Road *WHITEHALL, PA 2221 Macarthur Road
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.681 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 7% | ||
| 7% | ||
| 1% | ||
| 4% |
Showing 1-25 of 81 reviews
Kathy H.
Aug 2022
My husband and I recently ordered (30) custom Pella windows from Lowes for our new home but all of them will all need to be returned. Pella Windows and doors I thought you would like to know how your product is being delivered to your customers. Could someone please let me know how the black window with WHITE grids would have left the warehouse? (Please see picture below that's one of many that came that way). Does anyone look over the orders before they are sent out to the customers location? I have attached numerous pictures of the damaged windows we received. A lot of the windows are not even put together correctly so water would come right through. Please see the pictures attached showing the dents, the scratches and the missing paint. I know I ordered your windows through Lowes but this is your product PELLA and you need to make this right. This puts us so far behind. We had hired help at our house when the windows were delivered yesterday but we couldn't install one of the windows because there is something wrong with all of them. There is nothing stunning about these windows! Do you stand behind your product?
John F.
Jan 2018
Perfect. Great install, got the necessary permits etc and arranged for the historical commission approval.
Response from Pella Windows and Doors
"Thank you for sharing your feedback! We appreciate the "A" rating."
Raymond K.
Sep 2017
.
Response from Pella Windows and Doors
"Great to hear! Thank you for sharing. We appreciate the feedback."
John F.
Aug 2017
Smooth no issues permit process was easy
Response from Pella Windows and Doors
"Great to hear! Thank you for sharing. We appreciate the feedback."
Christie M.
Mar 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We're so pleased to hear your experience was positive from start to finish. Thanks again for choosing energy-efficient Pella windows. Best! Pella Community Team"
John M.
Mar 2016
unknown
Response from Pella Windows and Doors
"We’re sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
Asha A.
Mar 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Brigid M.
Dec 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Frank C.
Dec 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We're so pleased to hear your experience was positive from start to finish. Thanks again for choosing energy-efficient Pella windows. Best! Pella Community Team"
Deborah D.
Nov 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Enjoy! Kind regards, Pella Community Team"
Paul H.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Aaron M.
Oct 2015
INITIAL SALES EXPERIENCE:
Amazing overall. Our sales guy, Nick, came over twice before we decided to purchase. He was a window historian, telling us every detail about every window in our house (all installed by previous owner), including many details that I wouldn't have been able to determine otherwise, such as who manufactured, which might still be under warranty, pros and cons of each brand, etc.
He was extremely transparent and thorough regarding options for each window, including which we should not replace vs. the various lines of Pella windows for those that we did want to replace, and we felt absolutely zero pressure to buy anything.
INSTALLATION EXPERIENCE:
Amazing overall as well. Due to apparent low amount of other jobs on the day of installation, a larger than expected crew of at least 6 guys showed up and they quickly installed all 8 windows in just under 5 hours. They covered the floors before working, and cleaned and even mopped the floors afterward, leaving the rooms cleaner than they were before the process started!
PRODUCT:
Great product. While maybe on the expensive side, I believe that you get what you pay for, and these windows were a huge upgrade over windows previously installed (many of which had cracked seals, wouldn't function properly, and were installed by a company that went out of business). I really liked the "built-in-blinds" feature that is unique to Pella.
OVERALL:
Couldn't be happier with the experience and the finished product.
Amazing overall. Our sales guy, Nick, came over twice before we decided to purchase. He was a window historian, telling us every detail about every window in our house (all installed by previous owner), including many details that I wouldn't have been able to determine otherwise, such as who manufactured, which might still be under warranty, pros and cons of each brand, etc.
He was extremely transparent and thorough regarding options for each window, including which we should not replace vs. the various lines of Pella windows for those that we did want to replace, and we felt absolutely zero pressure to buy anything.
INSTALLATION EXPERIENCE:
Amazing overall as well. Due to apparent low amount of other jobs on the day of installation, a larger than expected crew of at least 6 guys showed up and they quickly installed all 8 windows in just under 5 hours. They covered the floors before working, and cleaned and even mopped the floors afterward, leaving the rooms cleaner than they were before the process started!
PRODUCT:
Great product. While maybe on the expensive side, I believe that you get what you pay for, and these windows were a huge upgrade over windows previously installed (many of which had cracked seals, wouldn't function properly, and were installed by a company that went out of business). I really liked the "built-in-blinds" feature that is unique to Pella.
OVERALL:
Couldn't be happier with the experience and the finished product.
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Enjoy! Kind regards, Pella Community Team"
Carol H.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Joshua W.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Thad T.
Jul 2015
.
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Rodger H.
Jun 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
John L.
May 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Florence R.
Mar 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Nefer H.
Mar 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Jeff L.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. Thank you again for choosing Pella products. Best regards, Pella Community Team"
Sandra H.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Pella Community Team"
Jim M.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your great review. We appreciate and value your feedback! Thanks again for choosing Pella products. Kind regards, Pella Community Team"
J.M. D.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your great review. We appreciate and value your feedback! Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Gary M.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you again for your feedback. Kind regards, Pella Community Team"
Luanna L.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your great review. We appreciate and value your feedback! Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pella Windows and Doors is currently rated 4.6 overall out of 5.
Pella Windows and Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.