TOM ADAMS Windows and Carpets

My husband and I visited the Churchville location as walk-in customers. The staff was courteous and professional in greeting us, and pointed out the vinyl window replacement options and let us do our thing. Personally, I appreciate not being hovered over. When we asked for help, someone attended to us, and answered our questions at the basic level. We were also inquiring about hardwood floors, so we were shown to the flooring show room and again left to our own to shop. Overall, the in-store experience was good. So before we left, we scheduled 2 appointments - one for floor measurements and one for a window measurement/consultation. The floor measurement went fine - the person showed up on time, was very professional, polite, courteous, and knowledgeable. However, the window consultation was where it started to fall apart - he showed up late (granted, it was on his way home from work, so there's some flexibility to the agreed upon time), and the first thing he said when he walked in was how he needed to rush out to be somewhere else. When he was finished measuring for windows, he promised us a quote for both the floors and windows within a day or two. The quote never came. We called. He told us another few days. The quote never came. We called. He told us another few days. The quote never came. Finally, I called and left a voicemail 30 minutes before a competitor's representative was coming to the house, and told him if he wanted his bid to be in the running, to send me a quote. *POOF* An hour and a half later, a quote (for windows only) appeared in my inbox. Format of the e-mail was pretty much: Hi, <personal excuse> Window 1: $9500, Window 2: $9650, Window 3: $10050. There was no itemization (which we specifically requested). He also called to tell me there was a problem with the floors. So I spoke to him about the floor problem - we did not have enough room from the top of our refrigerator to the bottom of our cabinets to accommodate the thickness of the wood we had chosen. While on the phone with the representative, I confirmed that the cabinets had a ledge which could be cut (his recommendation), and that we would cut that portion of cabinets in order to fit the floors. I requested that he please send the quote along. I still haven't seen the quote. I'm not sure why we weren't taken seriously, as a walk-in willing to spend ~$15k total (well, I'm guessing, since I never got the floor quote) - maybe because we're on the younger side and brought our baby? Either way, we signed with a different company for the windows - one that valued us as customers and delivered services when promised, unlike Tom Adams.

From Sales to Installation they were top notch- They did a great job and would use them again for an upcoming entry door project next year after the winter

Contact with the company was easy. The person answering the phone was pleasant and efficient. She called back to set a definite date for service. Dennis, the serviceman, arrived early and was pleasant and clearly competent in his approach to analyzing the problem. When he called back to the office to get authorization for the work and the price to be assigned to the job, the conversation was short in time and not overheard by me. Since I had requested help with one window, I was very surprised to hear that he had been told to charge me $100. I gulped hard but knew I had to do something, so I told him to go ahead. The window had not been open-able for more than a year. It turned out that the window had gone too long without lubrication. He applied silicon lubricant and pulled the window up and down until it moved easily. At that point, when I pointed out that the price seemed to me to be excessively high for one window, he immediately said that he would do all the windows in the house (5 more). He rapidly did just that. I thanked him for his work and attitude. I still think the price quoted by the office to fix one window was ridiculously high. For all the windows, the cost was about $16 per window. Some people might not consider that excessive. Having watched him work, I think Dennis had been instructed to charge at the hourly rate commanded by medical specialists. For $8 -$10, I can buy a can of lubricant and now that I know that lubrication should be an annual affair (no-one ever told me that), I will take care of it myself for less than I was charged per window. Someone may not be lucky enough to have Dennis as serviceman. Someone might get just one window fixed for the $100.

When I called, I was told that I had to go to the store and pick a carpet before they would measure the space. So I took the hour and half round-trip travel to the store and reviewed the carpeting with a representative. I chose a carpet within my price range. Then was told that they only do measurements on Tuesdays and Thursdays which was inconvenient since we have to take off work. After the measurement, I was contacted by another representative who gave me a cost that was $100 over the original estimate provided by the first representative's estimate. Due to the discrepancy in cost, I asked which carpet they were providing and I was told that they do not have a record of the carpet I selected and that I would have to come in to select another carpet. I chose not to use Tom Adams because they did not value me as a customer (wasting my time), lacked organization and professionalism.

I love,love, love Provia doors and had one installed by Sears some years ago...late last year I purchased three sets of doors from Tom Adams because of all the good reviews they had here on Angie's List...and with a cost of $14k for the doors I expected it to a problem free transaction. It has been anything but that and the hassles continue as I recently learned the doors are not installed correctly and the re-installation that is now required will void the warranty (which is one of the reasons I purchased ProVia in the first place). The doors have to be removed because 2 are not square and the one that is square was installed directly on the floor joists so we can't put in a sub floor in order to install flooring in my kitchen. In the beginning, the installer (Steve) showed up at my home when my architect was there and I asked him to take the measurements for six replacement windows as well as the doors while he was there. He either lost the measurements or forgot and then said it never happened, so the order for the windows never went through, which in retrospect was a blessing for me. Steve installed the 3 sets of doors, 2 of which share the same exterior wall...and each door he installed differently...and the installation of each door grew poorer (otherwise I would have stopped him)...culminating in the final set of doors where he cut two pieces of metal and bent each into a j channel and glued them to the sides of the door so the edges facing out on either side of the door from top to bottom are sharp, dangerous and a shiny silver color...and he used caulk to fill in the bad cuts of trim everywhere. I have never seen so much caulk used on exterior doors or anything else for that matter...there is even noticeable drips from the caulk. On one of the sets of doors the water comes down from the top of the trim and drips out the cuts because there is no drip catcher on top ( sorry I don't know the name of that piece). I sent pictures to Tom Adams with my complaints and after all the pictures, including pictures of the dripping water after a storm, the only reason the sales manager agreed to correct the issues was that the trim color was wrong...turns out that during the sales process there was an issue with the original order in that the wrong trim color was selected/ordered...I was accused of picking the wrong color but I can tell you there was a never a color swatch for the trim presented and the door color is selected via a computer application...then he accused me of preventing them from fixing their work because I cancelled an appointment scheduled during one of the blizzards we had this year and another when it was so cold no one should have been outside and I was "required" to be there...their Service Manager is one the biggest jerks I have ever spoken to and apparently has no idea what customer service is or why he is there...all the while their Collections person, Dottie, is very dedicated to collecting their money regardless of how unhappy the customer is...its a shame they don't unleash her on their installers. I initially agreed to take a credit for the ugly trim work thinking that the install must be okay as I thought the installlers had to be certified by ProVia...apparently that's not true...I have filed a complaint with ProVia and this is quickly shaping up to be to be a lawsuit and a complaint to the BBB as well.

This company is the best . If there is a problem they fix it. I'm doing another property over in a few months an I will be using this company again, If service and price are important to you this is the company to use.

Moved into a new home. Carpeting was finished when we moved in. Small pieces of something (pebbles maybe) in bedroom over area frequently used. When repairman came back for another issue, I asked what it would take to fix and he said oh we could do it but you'd have to move all your furniture. Not too encouraging or friendly. I would say this is sloppy work if the surface under the carpet was not cleared of debris.

Tom Adams had a wide variety of hardwood flooring from which to choose, and understood the installation options for each. We wanted hardwood over a concrete floor, so we were restricted to a relatively thin plank of ~5/8 inch. The particular species, thickness, and plank width that we selected mandated a glue-down installation as opposed to floating. The installers arrived on-time and were eager to proceed. They were very helpful with advice on trim options, etc., and were willing to go to extra trouble to achieve a good result. We especially appreciate the great care taken by the installers to match the ends of the planks to an uneven contour at our fireplace hearth. Their work was very skilled, and we are extremely pleased.

We got bids from 3 local carpet companies for the same carpet. Tom Adams' price was around less than the other 2. The salesman, Rob, was very knowledgeable, responsive and good to work with. He even came to our house to double-check the original estimators measurements. Overall, the sales experience and price were first rate. 2 installers worked all day and, we believe, did their best. Still, the installation was poorly done. The famly room carpet was a white on white square pattern, very similar to the carpet that was replaced. At the entry to the room, where hallway hardwood threshold meets the carpet, the pattern lines are very clearly not square to the threshold. The stairway and upper hallway carpet, also a pattern, was cut and bound to be a runner. The carpet background and binding color are black, but the binding thread is clear, like fishing line. It may as well be white because it is very obvious. Also, the binding threadwork is very sloppy. Some stitches are about 1/8" apart, others are 1/4, with some visible loops, zig-zagging rather than in a straight line, all very noticeable because of the thread color. In the upstars hall, the carpet runner is not square to the walls. After calling the store, Tom Adams sent the original installer back to examine our complaints, which we though was a waste of time as he defended his work. He said the family room problem was that the threshold was not square to the room. Our view is that 3 different people at Tom Adams measured the room prior to installation, and if something was not square, they should have advised there would be a problem, or better yet, dealt with the issue as the installer of the original patterned carpet apparently did . He claimed they used clear binding thread on the stairs because that's all that's available, and the upstairs hallway is also not square. Tom Adams later sent another installer to examine the problems, who essentially said the same thing, though he added the stair and upper hallway carpet pattern may not be square. Tom Adams has taken no further steps to address the issues. We ended up using a black magic marker to color the clear binding thread, which is almost comical after paying $3000+. We rated Professionalism a C, which is the average of A for sales professionalism and F for installation professionalism.

rebuilt whole frame and installed new storm door.

I would highly recommend Tom Adams Windows and Carpet. I had a steel door installed in a residential home in December 2013. I also used the company to do minor house repairs. The company was very professional and reasonably priced.

Love the carpet. Everyone from salesmen to scheduler to installers were polite and helpful. It snowed day before install so workmen were a little late. Cost was less than estimate we got from another local company.

Excellent. Sales person was polite, professional, and knowledgeable about the product. Installation was coordinated quickly. Installation was fantastic. Installers were polite and workmanship was excellent. They cleaned up the scraps, swept the new carpet. Only thing we had to do was to move the small furniture back into the rooms.

I really like the company. The sales person was very knowledgeable, he was very helpful and very professional. And he was very responsive whenever I called him with questions. The installation crew was great. They came out every day, despite the fact that it was threatening to rain every day, they came out just as long as they could. They finished the work in three days, which was surprising, considering the number of windows that I have. There were very few problems other than the rain, just a couple little things that I asked them to fix. While they were installing the windows, I did have a problem with one screen and they very promptly came out to replace the screens. Just very good company to work with.

Product was as expected; installation was done with care and match of seams was very good.

They were fine, we are happy with everything. They made the delivery date, that was the all important issue. We were having it done before we moved in. They did what they said they would do. I think that their prices were average.

What they did is they covered up everything and they cleaned up everything really well, they did do that. The only problem was they had to postpone the installment of my windows a week because the guy was out of the country and then he came back, they use an installer, they don't install, they use somebody else or they contracted to install the windows. I got the windows through them, the windows was very good. I found them to be more expensive than the other ones because I did price 2 other ones, they were more expensive.

Sales: We met Paul Staub at the Lehigh Valley Home show. Paul was very pleasant to deal with and he setup an appointment to come out for an estimate. We also made appointments with 2 other companies. Paul came to the house and gave us all the details and info we needed. After getting estimates from 2 other contractors we decided to go with Tom Adams. They had the best combination of price and quality. Installation: John, and his team, arrived on time and worked hard for 2 days. John and his crew were extremely pleasant to deal with. They were professional and neat. John repeatedly asked if I had any questions. I felt they truly wanted to make sure I was happy. At the end of the install, he gave me his cell number. He said I could call with ANY questions, concerns or problems. He said they were there to "work for me!" I couldn't be happier with Tom Adams.

We went with them because they were price competitive and then overall, I wasn't happy with the installation of the service. **** 9/11/13 I wanted to take a moment to acknowledge this review for a few reasons. First, I wasn't even aware before today that this review existed. I answered a call a few months ago from Angie's List, and I answered specific questions about my experience with Tom Adams Windows. Looking at the data or content that made it into the review I see that they didn't do a stellar job transcribing the information (by way of examples, the price was off by roughly 10x, and "installation of the service" should probably read more like, "installation of the windows". What is accurate, on the other hand, is the grading for each of the areas listed above based on my opinion alone. I do agree with Robert B's response that hearing about something after so much time has passed isn't timely. However, neither my wife nor I recall having received a call or voicemail after the work was done. Maybe we missed the call; maybe we never got it. Neither of us remember a call so we can only speculate.

We went to their store and had a great salesman who did not pressure us at all. I thought it would take a long time but it took barely 15 minutes to pick out what we wanted. The contracts were signed and we were home within the hour. The salesman came out a few days later to take initial measurements. This was followed a few days later by the actual installer, who double checked the measurements. It took a few weeks for the windows to come in which gave me time to take down all the window treatments. They called about ten days before the actual installation to schedule the work. On the day of the replacements, the workmen arrived on time and worked tirelessly. It took about 6-7 hours. They were very pleasant and professional and worked quickly. The clean up was quite well done. I was very happy with the entire process and enjoyed the people we met.

They provided a few options and were very knowledgeable in telling me the pros and cons of each material and how the door was going to look. They took us to their showroom. They made the process very easy. They responded to our call very quickly. They have done good so far. I'll have to see how the final product is.

After I torn up the wall-to-wall carpet in our dining room, the 47-yr. old hardwood floor beneath looked to be in good shape but we didn't like the color. Wife spoke to salesman Rick at Tom Adams who was quite helpful and very knowledgable. Original appointment had to be rescheduled (because of Hurricane Sandy). Process took about 4 days--sanding, staining (red oak), 2 coats of polyurethane. The floor finisher was very neat, took care to seal the room from dust, etc. Did a wonderful job of staining evenly. Very happy with the outcome. I chose to do the moulding myself as it saved $120, but I also like doing that type of work. After the floor had cured completely (about 2 weeks later), they came back to move the breakfront into the dining room. Very happy with all aspects of the project.

The whole experience was a very good one. From our sales person to the workmen who did the installation everyone was very professional and knowledgeable and know the product and their trade well. They arrived on time on the day of installation and had everything completed and cleaned up in less than six hours. Prices are higher than what the well known retail chains charge, but the quality of their doors far exceed what the chains offer and with the chains you never know who's going to show up the do the installation which was a huge concern after hearing horror stories from friends and doing research online. We plan on having Tom Adams replace our windows in the future and we highly recommend them to anyone who is looking for a quality product and the professionalism that is so hard to find these days.

Service was great picking out the carpet, ordering and setting up delivery. I always knew what the next step was. The installers were professional, courteous and did the job stop to finish without stopping. Very hard working.

They arrived on time & finished in a few hours & were very careful because we just had the room painted by CertaPro. I would use this company again in the future. I have used them for years. They also did other carpets in my hall & stairs years ago & installed 3 doors & all my replacement windows over the years.