HOMEMASTERS West PDX

Excellent responsiveness, took care of a few minor issues without additional charges. Highly recommended!

I was able to reach the company immediately to set up an appointment. This company uses satellite images to estimate the cost of roof replacement. Unfortunately, the images were not available when Richard came out to provide my estimate. The price he provided was based on his approximation of roofing area and was significantly higher than another quote I received for the same material. He did e-mail me a new quote the next day (based on the actual satellite images), however the price was still higher. Based on pricing for comparable services, I decided to go with the other company. If you are looking at obtaining estimates for your roofing project, I would include Homemasters in the process and give them a call. Although I hope to never need a new roof again (at least in my lifetime with this house), I would consider contacting Homemasters for the other services they provide.

The gutters are clean. They did a good job and the price was right.

I think that it went well, and we were happy with the service.

The crew was working in terrible conditions - all the gutters were frozen. When the warmer weather (and the rain) returned, one of the gutters was still clogged. After I called to inform them of the problem, Homemasters returned the same week to make the job complete.

Three years ago I purchased a roof maintenance certificate from HomeMasters at our local high school auction. At the time the owner, Richard, came out to make sure I was satisfied with the work. Knowing the our shake roof was at the end of its life, I asked for his opinion on how much longer we had on it. He recommended against some of the more expense "maintenance" options but to stick with the basic cleaning as the roof probably only had 2-4 years more before it should be replaced. Right on cue we got a leak in year three. We had a second company do the small repair just to get a comparision. They also advised that the roof needed replacement in the near future. So went out for bid. One contractor didn't show, one showed took notes and then emailed a reasonable bid and roof type viewing references but never followed up, and Homemasters. The sales representatives showed up with an aerial view of the house and complete calcuations for roof replacement, gutter replacement and cost of any types of gutter guards we might want to consider (I had asked about them when I called). They brought sample, explained completed the pros and cons of each type. They left references. A few days later they followed up to find out if I had any questions. I explained that I was a number of weeks out from making a decision. During the interium time, when a special on the after repair service was extended the rep called to let me know that it would also be included in the price and check to see where we were in the process. Once we selected to go with Homemasters, the service got even better. I had explained that the funds to pay for the project were scheduled to be available on a certain date. I left it up to them when to complete the project based on my situation. Since the weather showed a possible break, they called a few days later a set up a time to come. They arrived promptly and announced themselves, even though the weather was not cooperating. The supervisor fully explained the process and when they could start. Since a complete tear off was needed, it was best to wait until the rain halted or slowed down. So all materials were delivered but the workers left to await better weather. Four hours later the break materialized, and 30 minutes later the crew arrived and began work. They completed sections as they went to make sure they could halt if the weather turned. It turned out the best weather showed up on the weekend, so with our permission they worked steadily through the weekend to get a lot of the job finished. Cleaning up as they went, (even offering to dispose of the "pile" of junk we needed to take to the dump) we felt comfortable staying the home as they worked. About 2/3rd of the way through a late snow threatened. They worked long hours each day to make sure the roof was completed before the storm. Gutters and downspout replacement were scheduled in advance to complete as soon as the snow was gone the next week. Every day, they arrived on time, and informed me of their plans. When things needed to change even by 10 minutes, they let me know. After completion the final payment and warranty review process was scheduled at my convenience. I am glad that I have a "life time" warranty on my roof and will probably not need to worry about the issue again, but if I ever have another house that needs a roof I will call Homemasters. They support our community, were a pleasure to work with and did a great job at reasonable price. They definitely exceeded my expecations. I would recommend them to anyone.

I replied to a discount offer through Angie's List. Company called and scheduled an appointment. Crew arrived on schedule and did an adequate job cleaning the gutters and areas surrounding the house. The lead worker pointed out the moss on my roof and offered to personally treat the roof for cash. Said if I went through the company, Homemasters, I'd have to pay more. I found this very unprofessional and declined his offer.

Homemasters put a new roof and gutters on my house about 20 months ago, so I was surprised when a leak developed a few days ago. I had a drip in my chimney area, coming right down on my pellet stove. I called Homemasters as soon as I saw the leak, and they were very helpful and responsive. They said I would hear back from a repairman soon, and I did within an hour. The repairman said he'd be at my house around noon, and he showed up just after noon. The repairman was great. He fixed what he called lower-quality flashing around the chimney and asked me who put my roof on! I told him his company, and he was surprised. He suggested I call the company to arrange a repair. The repairman left, but before I had a chance to call Homemasters the repair showed back up at my house and told me he decided to fix the flashing right then and there! So he fixed it. No need to call the company. The bad news, the flashing was not done correctly the first time. The good news: the company stands behind their work and fixed it without hesitation. NOTE: An update from 2012: There was a leak in my garage has been fixed, at no cost to me. It turns out that the leak was caused by my aging siding, and not the work Home-Masters did, but they fixed it anyway and warned me to have the siding looked at. I must say that they have done an excellent job of standing behind their product.

Their work was perfectly acceptable. Their quality of work matched their price.

As an Angie's list deal, they batched the appointments by area and scheduled them together. The appointment was made for the very near future, and I didn't have to be home for it. The work was done while I was at work. When the next rain storms came, the gutters drained-off the water away very well! I got a call afterwards to be sure I was happy with the work that was done.

Vendor came early & didn't call. They were done & gone, so won't know until next heavy rain storm about results. Only one side of the house was clogged. They made a couple follow-up calls after the appointment.

I'm sure a good gutter cleaning was done. But now I have no gutter guards, and I don't have a ladder high enough to put them back myself.

I responded to a coupon offered on Angie's List. They responded right away when I called to make an appointment and called back with a date. Workers arrived exactly when they said, polite and worked quickly. The only thing I would have liked them to do was to clean up the gutter debris off the ground but overall the service was very good.

Homemasters did an excellent job overall. Our gutters are functioning beautifully, and the gutters, siding and roof look lovely. They were professional, courteous and on-time. We have a cedar shake roof that is about 18 years old, and they made the necessary repairs and treatments to keep it going for another year or two. The roof, however, will need to be replaced soon, and we will definitely hire Homemasters for that job as well, within the next year or two.

Initial bid was high, but with a few changes and a bit of negotiating we decided to go with this company. Their bidding was thorough, and they were eager to do a quality job and not ask for disclaimers for any property damages. They arrived and left exactly when they said they would, cleaned up at the end of each day and had us approve of the finished job before being paid. The roof looks great and we would definitely hire them again.

Returned call promptly. Arrived on time, as promised. Worked fast and did good job.

I bought the Angie's List special for gutter cleaning. A week or more later someone called to schedule the cleaning. I didn't need to be home when it was performed (I wasn't). They came, cleaned the gutters, and left. That was it. They did a good job from what I could tell.

After the job was over with they cleanup the mass and threw it into a hopper that they brought an hauled it away that is watt I wanted.

They were here for approximately 20 minutes which I though was too short. I wasn't able to climb on top of my roof to see the work, so I was unable to verify. I've had previous companies that have taken two hours, so it was rather surprising. They were in and out. I really don't know if the gutters are working better or not, as it's hard to tell. It was a larger than average house, I complained, and they waived a $15.00 house they wanted to charge me because of that.

I placed several calls to many different recommended roof repair people beginning on a Tuesday and HomeMasters was the ONLY one to follow up with a phone call, a scheduled arrival of a crew, crew arrival and then completion of the repair within 30 minutes of arrival. The total time elapse from the time of the initial call to the completed repair was 3 hours. Now I don't know it it leaks or not, but I'm really not that concerned about it. The guys were competent in their repair and cleaned up nicely after themselves. They were confident the repair is complete. And then, they said I would be billed for the repair. After nearly 30 days post repair, I am happy to report that the roof does not leak..!!

We were satisfied from start to finish. Initial estimate was very thorough. President of company personally reviewed bid with us. He was easy to reach with questions and concerns throughout the entire process. Project started on time, no delays. Excellent choice of products at a great price. President personally did a walk through at finish. Roof looks great. We are very happy we chose Homemasters and have already recommended them to others.

They didn't do a great job of cleaning up after themselves. They just threw stuff off the roof onto the ground.

Originally contacted this company to clean my house gutters, and then inquired if they could also clean the roof of moss and apply moss prevention chemicals. Quick to come out for estimate, comprehensive explanation of services and costs, and fair in explaining risk of cleaning roof with a lot of moss buildup. When weather issues interfered with process, they were quick to call and re-schedule.

The first part went fine and the gutter cleaning went well. They attempted to repair the gutter and they told me to call again for them to come back out if the repair didn't hold. The repair did not hold and I called. They never came back to finish the work. I would use them again if they came back out to fix the gutter.

They were great! Anytime I've had a problem, they've been quick to come and service my home to fix the problem.