HOMEMASTERS West PDX

We had received several bids for our roof and decided to go with Homemasters as the estimator was knowledgeable and very professional. He was also able to submit a bid quickly and was very communicative during the process. After we signed the contract, all of the above disappeared. Communication was non-existent to the point where they scheduled to first come and do our roof while we were on vacation having never called us to confirm the date with us. I would not have known this had I not called myself and asked when they would do the roof. Questions I had were not replied to, phone calls were not followed up on. I called several times to complain about that communication and it seemed to only get worse. They would apologize and state how busy they were, as if I am not busy too, then say they would get back to me, which never happened. I will say that the work done was done well, and we are pleased with the roof and the price was competitive. However I should comment that I stated several times that we need a thorough cleanup as we have a child and dogs. That was not done so well, I ended up puncturing my own foot and had to take my dog to the vet for a nail in his paw. Never once did they comment or apologize for this! If you want somebody who will actually talk to you and treat your money with respect I would never recommend this company. That is until its time to collect their money, then they conveniently are available again. If I practiced my own business the way they operate I would be out of business, but I suppose they are special, the rest of us non roof installers are lesser beings.

The showed up while we were at work and completed the job before we arrived home. They left a flier explaining what was done, and what would occur with the roof (the moss would sluff off in a certain amount of time). Everything went exactly as they said it would.

Homemasters arrived as scheduled. Their crew cleaned the gutters, swept moss, and applied zinc to kill the remaining moss. They advised that the remaining moss should die within the next couple of weeks. After 3 weeks, I still had a great deal of moss on the roof and one of the gutters was overflowing. I called them and they returned promptly, cleared the clogged gutter, re-swept and retreated the roof for moss. By the time I got home that evening, the roof looked brand new! It took two visits, but they did a great job. My only issue was that the first crew filled my yard recycling bin with moss and debris, making it so heavy that I could barely wrangle it to the curb and I was charged for an excessively full bin by my garbage hauler.

They did a good job. They came on time and they were polite. They always want to sell you some kind of follow up on the roof repair. They did a very respectable job and were reasonably priced. I would recommend them.

The first time they came out they did an inferior job and did not have the proper equipment and one of the two workers just sat in the truck the whole time. After I submitted a complaint through Angie?s List Complaint Resolution process, however, they promptly responded and sent out another crew to re-do the job. The second time they did a good job and had the proper equipment. They did have an excellent price for the service, and since they responded to my complaint and did a very good job when they came back out, I gave them a much better score for this updated report. The Zinc Sulfate they applied on their first visit did kill the moss we had on the roof, and when they came back they used a stiff broom to remove the dead moss and a blower to remove the leaves they missed the first time when their blower was not working.

They gave us a discount on the gutters because we had had them clean our roof. They were "A" all the way around. They were prompt. The sales representative was informative without being pushy. They were here when they said they would be and they worked very well as a team. They were friendly and neat, doing a great job cleaning up after themselves.

It was fine and they did a good job. They told me that I needed something replaced which I had done through another company. Homemasters offered me a price and I went looking for other companies. Another company did the work for quite a bit lower. The only thing that I didn't like was that when they quoted me a price for some work that needed to be done on the roof it was more than $100 than the other company. The company that did the work on my roof after Homemasters cleaned the roof told me that the roof was pretty good.

The crew arrived 5 hrs later than expected. No one called to notify us they'd be this late. A horrible mess of roof debris was left around the property. During the work we tried to ask questions, but the worker mumbled badly. It was unclear if he spoke English.

I called after I received the receipt online to make an appointment. I was told they would call me back later that day and approximately 3 days later I called and they said somebody would call me back to schedule an appointment. I realize they were probably bombarded with calls since the special had just gone out so I understood the delay. There called and left a message on the date and time they would be there and stated that nobody needed to be home. I don't feel comfortable with people on my roof (2 story) when I am not home. I was home when they showed up and they were prompt and immediately got down to business. My gutters were not that dirty, I was more concerned with the moss on the roof. I thought they were going to actually take off the moss, however, I found out they were only going to sprinkle he zinc oxide and then let the rain do the work. Since I am not familiar with this issue (my first time getting moss removed) I was a little disappointed. I thought I would see a clean roof that day. I realize the rain will continue to correct the problem, but now I have brown moss on the roof and my mail goal was to have it removed. I am hoping that it will wash away - time will tell.

They did a great job. They were very professional and courteous. I would definitely recommend them and use their services again in the future.

They did a good job overall. But I noticed a roof stain afterwards. I called them back and asked if they could take care of it. They came right out a second time and took care of it, at no extra charge. I was very impressed with their responsiveness and their desire to get the job done right. I would definitely use them again and wouldn't hesitate to recommend them to anyone else.

When I called to schedule an appointment, the person answering was suddenly swamped with calls. He asked to take my name & number and said he'd call back, which he did just 3 minutes later. Appointment was set for following Friday as third customer of the day so the scheduler thought the crew would get to the house around 2 p.m. The crew of 2 arrived at 2:15. They were both very nice and got to work on the two-story house. They were done at 4 p.m., just when the rain began! The leader, Rafael, responded to my inquiries about the condition of the roof, chimney, etc. He went over what they had done and found and said one of the gutters was installed improperly but that he could not fix it since it involved some creative troubleshooting given the height of an abutting roof, which prevented the correct sloping of the gutter towards the downspout. He said he would make a note of it and have "the gutter guy" call me with an estimate to fix. Less than a week after the appointment, I received in the mail paperwork from Homemasters - copy of paid invoice, info on the Bronze Level treatment, Homemasters exterior report - a survey of the condition of the roofing systems (chimney, gutters, flashing, etc.) and Angie's List report form. No one from the company has called to follow-up on the gutter. I purchased this Big Deal mainly because my roof is quite steep and there was no way my husband or I would want to get up that high. After 2 rainy winters, moss was definitely taking hold of the north-facing sides. Our gutters were fairly clean since we have many trees and know the amount of debris dropped by them. I think the crew that came out did a good job but I would probably opt for this type of service every few years at most depending on the weather. The price now seems rather high given what was actually done but I guess convenience comes at a price - and they did do what was in the "fine print".

They came out and were at my house for less than 45 minutes. The gutters on my house were pulled away from the roof in a few places after they cleaned them. I don't feel like I got my value out of the Big Deal. I would not recommend them to do any work for you.

Main man was like spiderman!! He worked hard & fast and personable. His helper was new and very uncomfortable on the roof. I shouldn't wonder because he work in parts below his buff!! not safe attic arrangement.

They scrubbed everything by hand and blew it off and cleaned up the yard. They did a very nice job. They were terrific. They were very good at contacting me in a timely fashion and giving me the exact time when they would come. The workers were very polite, fast, and hard workers. They cleaned up after the work. I did not have to go out and do any cleaning up afterwards. They were easy to make an appointment with. I would use their service in the future too.

They arrived on time and did what was expected. Two folks here for 90 minutes comes out to $75 per hour. They found some repairs that needed to be done which was expected. I knew the roof is at the end of its useful life. Talked about it with the fellow back at the shop (Richard) the next day and he told me the written bid on the repairs would arrive in the mail in a day or two. I talked to him about making a bid on a new roof and we agreed on the following Friday at 1:00 for that. The bidder never showed and I never got a call. I was home from 12:30 on but didn't hear a thing. The written bid on the repairs did show up but never got to scheduling that as the guy never came out to talk about the bid or timing of the roof replacement. I understand that things come up but if so they could at least call.

I found this company through Angies list Big Deal.They called me to set up a time and worked with my schedule.A week before they were supposed to come out I developed a leak in my roof. I called Homemasters to ask if they could come sooner. The next day Jasper came out first thing in the morning and fixed it no problem.The cleaning crew came the following week as scheduled. They cleaned the roof and the gutters and even did a detached garage at no extra charge.They reattached a gutter where it was coming away from the house and did a good job cleaning up after themselves.I especially appreciated their conscientiousness in making sure they closed and latched the gates when they left.This is a great company and I will definitely consider using them when it comes time for a new roof.

The men were early and pleasant to deal with. They cleaned and treated the roof and gutters as advertised (and even swept up some leaves from my porch). HOWEVER, they put the debris into my yard recycling bin making it so heavy that it took 20 minutes to wrestle it to the curb and then my carrier would not pick it up because it was so heavy. I am 67 years old and have no one else to move these things so now I have to wrestle back to the yard again. They should have hauled the debris away and not made this trouble for me. I would not use them again because of this.

It went very well. The communication prior to the service was excellent. They arrived on time, did their job and cleaned up after.

I got this service through an Angies Big Deal, so it would have been more. I called the company and scheduled the work a couple of weeks out. On the morning of May 6 two polite young men arrived and set to work. My only (minor) complaint is that the work was scheduled for the afternoon and they arrived in the morning. They cleaned off a lot of moss and put it in our recycle container. They left some moss treatement on the roof. They cleaned all the gutters. They checked the roof and gutters and reported everything was OK. I did not keep exact track, but I think they spent about 2 1/2 hours on the job. A couple of years ago I looked into roof cleaning and could not find anyone willing to climb on the house roof, which is tall and steep. This crew had no trouble at all with the roof. They also did not try to sell anything else, so if in the future were they to point out problems I would be inclined to take them seriously. Overall a positive experience.

The service people showed up on time, and were ready to go! They blew the roof clean of any leaves, needles and other tree debris. They had cleaned the gutter and downspouts, and applied zinc sulfate to the entire roof. They worked promptly and diligently. They replaced the gutter guards after cleaning the gutters, not as well as I do, but, very well. They made certain the roof was cleaned extremely well before applying the zinc. Our roof looks so great! We got Home Masters of receiving information from Angie's List on roof cleaning. We were not diappointed!

We used the Angie's List coupon and were totally satisfied with their work. Once we purchased the coupon, we didn't even have to call them to schedule an appointment, they called us and told us that they would come and do the service in less than two weeks and that if we wanted to change the date we should call them back. It was not even necessary for us to be home when they did the work. When the day came for the work to be done it was raining hard and there were high winds and they called to tell us that they were postponing the work by a day (totally understandable and logical, I didn't want them up on my room in rainy, windy weather). They did the work the next day as promised. They didn't miss anything (including the detached garage) and did a great job of cleaning-up after themselves. There was no effort to upsell other services (just a note that the chimney needs to be reflashed and sealed which it does). I will use them again the next time I need this work done.

The crew was very courteous & professional. The roof wasn't completely clean afterwards due to moss - but that was expected. They explained findings and procedures and were great!

I can't tell the difference from before or after this work. A small amount of debris was removed from the roof, but the majority of the algae growth remains. I would recommend that anyone thinking about this type of roof treatment just pass, it doesn't do very much.

It was fine. It was the last job of the day the fifth house that day. Tired. I would have preferred for them to caught us earlier in the day wih all teh moss we had on the roof. The expereince guy was very good and worked very hard and fast. Teh young man he had with him was failry new and he wasn't very sure footed about beiuing on a roof. he was a littl emore of a hinderance as ooposed to a help, but being new would explain some of that.