HOMEMASTERS West PDX

They did a fine job in cleaning the gutters and servicing the roof.

The men were on time, did the requested work and indicated no problems. A written report was sent as a follow-up.

Decided to wait another year to replace the roof.

Our house and garage are seperate. Total footage was under advertised quanity of work. The telephone receptionist was uncertain whether it could be done, and seemed almost rude. I think they use this as a loss leader, and customers push the limits. As a result, the work was a bit complicated to schedule because she needed approval before sending it on for completion. Work was done well, when finally accomplished.

Our experience with them was pretty good. They did a good job. It worked fine. They were on-time. They came back a couple of times and made some adjustments, and they were there promptly. Their price was reasonable. I would recommend them.

Everything was done as advertised and right on time

Overall the company gets an A rating. When I first got the BIG DEAL, I called them to set up an appointment for the estimator. It was about a week away and on the day he was supposed to show up at 9:00 AM on the 4/29/13, he didn't. Twenty five minutes latter I get a call from the office secretary to say he was being delayed on another job so they were rerouting another guy to help me out. This guy DON shows up at 9:50 which makes me very happy. He gets right to it and gets on the roof and tells me what is going on and what he thinks should be done. I also then tell him my concerns and he tells me what what to be concerned about and what NOT to be concerned about. Very forthright. Well I then decide what I want done and he tells me it will be an additional $539.00 but I should not any roof problems for at least 10 years or so. This fits my needs well. So Don says he will give the estimate to the company and they will call tomorrow with some appointment times. So this all happened on Monday 4/29. So it's Thursday May 2 and i haven't heard from the company. I give them a call. The secretary says she'll check and see whats going on. She gets back on the line and says I'm on the bosses desk second in line to be called. I should have a call by tomorrow. They finally called to set up an appointment on Tuesday May 7. We agreed on a date and time of 8:30 AM on May 15. So may 15 is here and the roof repair guys - Steve and Nick show up on time. They spend about 10 minutes on the roof and then have to go to the store to get the right vents and flashings. They arrive back about 9:30 and get right to work, no dilly dallying around. I don't know about you, but it is kind of strange when a stranger comes over to work on something for you. You wonder did I make the right choice? Do they know what they are doing? What have I got myself into?After watching them work for awhile and seeing their diligence and sure handedness about what they were doing, my fears eased. So to make a long story short, when everything was done I asked them to go up on the roof with me and so me what exactly what they did. This was after they had already put their ladder away but they were most gracious and said not a problem and got it set back up. We went up on the roof and I saw everything that was done, gutters cleaned, roof moss free, etc and was quite pleased And CONFIDENT THEY DID A GREAT JOB! They also cleaned up all the mess that came off the roof onto the ground. Total time from start to finish - 2 hours. Wham, Bam, Thank You! So if I ever need roof repairs or maintenance done, I will definitely use this company again.

Very professional workmanship.

The company was great. I am a student living out of town and they took care of everything, calling me to make sure all was well, showing up on time even though I wasn't there, cleaning up everything when they left.

The company was great to work with, very responsive and able to estimate work over the phone accurately. They made it simple to schedule the work and to complete it without requiring much effort on my part.

Excellent job. Good cleanup after work completed.

I had taken advantage of a gutter cleaning "Big Deal", but the worker explained that my downspouts were completely clogged, and he did not feel comfortable doing the work, knowing that the gutters would just overflow. He suggested that I address the downspouts. I contacted the company and asked for a quote. The salesperson came promptly and was quite pleasant, suggesting various options. Two downspouts were replaced with larger ones, and the gutters were cleaned. Everything works perfectly now. ingMy only complaint is that each time I called the company, no one seemed to know what was going on. The office is very disorganized, but the salesman and workers are excellent.

I was extremely pleased with all the work done. Very professional, very quick and done exactly as I asked. I will definitely use this Handyman again. And I will tell all my friends about him.

It went very smoothly. There were no problems. One of my hopes was that the person who was on my roof would not only do the cleaning services, but that they'd have a keen eye to detect any problems, i.e. flashing, cracks, etc. I asked the young man how my roof looked and he said it looked okay. I pointed out where I had concerns about some of the flashing and he said he may have to take a picture to bring back. I'm not sure if he took the picture, or if I will hear from them about this concern. I may have to hire a roof professional to examine those items specifically. However, with regards to the services I paid for, they did an excellent job.

Work performed then they quoted on gutter replacement a few months later I received an bill from the for additional charged claiming our square footage exceeded the size allowed on the big deal. I measured the footprint of the house and found they were including exterior decks in their square footage. I called and thought the issue was resolved in August. Toward the end of the year I receive a PAST DUE!! notice from them. called again. they claimed that Angie's List gave them the house footprint size but said again that I could ignore the erroneous billing.

Phone call to set up estimate which I didn't need. Set service date later which required two appointments.

My experience with them was excellent and they gave me an accurate estimate and accurate timeline as to when they were coming out to what they wanted. They performed the work perfectly ever since then and I have been happy with them. I do not have even a single bad thing to say about them.

They are thorough, professional and work very safely.

I'm sorry there has been such a time lag between the service and this review that the only thing that stands out is they cleaned my gutters without scheduling a definite time, and the only way I knew they had been there was the gutter debris left on my porch and around the house.

cutters in a workman like responsibility

They came while we were out of town. every thing went well.

We were very pleased with both the results of the cleaning, and the fact that the crew cleaned up all sidewalks, driveways, deck and patio so that we could not even tell they were here. Our roof looked like it was new again.

We purchased a "big deal" to have the service done. It was done while we were at work so I can't comment about the workers' professionalism. The roof and gutters looked good after the work was done. Homemasters gave us an exterior report but it wasn't very detailed.

crew was prompt and did the work in record time they were very well versed in their job skills

A "Good Deal" turned out OK at about 13% discount to market, but there were misadventures along the way. One of two stands to support the freshly-formed gutter was missing from the truck; I loaned a recycling cart. The paint for the end cap was gooey and had to be warmed by the cabin heater in the truck. The connector for the downspout was attached when on the ground and at the wrong location, so the entire first piece had to be scrapped. The roll of stock was not enough to form a second gutter; this required a trip back to the shop. During attachment to the eave, a tool was left out-of-reach on the roof; I got my ladder and rescued the tool while the workers held the partially-attached gutter in place. A two-hour job took four hours.