HOMEMASTERS West PDX

They left piles of debris on my patio from the gutters. The debris had rust in it and stained my patio. After many months the stains are fading. I had to go out and clean my patio after they were here.

It went well. Tony works very efficiently and completely. He did an expert job on my cable installation. He's a great painter. My deal was for all day and he finished early which was fine. Of course I did notice some other painting things I needed done after the fact, my fault, forgot to put them on my list. He would of certainly done them if I had remembered! I feel that there aren't too many things their Handyman service couldn't perform if needed. They are professionals.

Purchased a deal off of Angie's List for roof cleaning for $250 thinking that it might cover most of the cost. Well after the estimate it came to around $1500. As I had already paid for the work it comes down to biting the bullet and getting the work done as otherwise you throw away the first cost. Crew came and did the job. Roof was cleaned but they messed up my gutter screens and had to come out and fix them again. I will not be purchasing any more Angie's List deals and will only use the reviews to see feedback on companies.

They did a nice job. There was one small overhang that was missed but I still feel I got a great deal.

i was not home, so iam not sure how much of my gutter was cleaned, i have 2500 sq ranch, i just check gutter southside house few days ago and it was filled with rotting leaves almost compost in composition

It went fine.There were some scheduling issues in the beginning but I think it was my fault. I was hoping they would get more done in the three hour time frame but they did work very hard and did the most they could. It worked out just fine overall. They did a very good job.

They were great. Our house is under the huge historic elm trees and it's a great breeding ground for a moss and they took out literally a 12-feet high pile of it. The quality of the service was excellent and the value was incredible.

It went quite well. No problems making an appointment. They showed up on time. They did a great job. We have used them since and the level of service has continued to be very good.

If I could rate this company A++, I would. A question arose when the workmen appeared whether my detached garage was included in the package, and I was able to contact the office and get a quick answer (it would be). My roof had a LOT of debris on it, but the workmen were not daunted by it. They provided cheerful, efficient, professional service.

It was an Angie's List Big Deal that I purchased. It was great. He did a lot of work and had good solutions on everything. They were great. I paid an additional amount for the materials and it was under $60. In fact, he had a lot of leftover materials from other jobs that he was able to incorporate without having to spend more money on it. We did a walk-through of the things that I had on the list to do. Then he helped me assess what was most important and what was most viable for the time period that we had. We forewent the painting because I can paint and there was no more time to do that. But he did texture on the drywall. What stood out was him really trying to find solutions on how to do some things especially with the dry rot. He made separate assessments for the doorframe versus the window. For the doorframe, he was able to patch it in and it looked well but with the window frame, he really suggested doing the whole exterior frame. He was good about coming up with different solutions. It’s hard to realize that you’re gonna spend so much time walking through and not actually getting work done.

I am very happy with HomeMasters. They arrived on the early side of the time frame I was given and did a very thorough job of cleaning the roof and gutters. They even fixed one of the gutters for me that was starting to come away from the house. What impressed me the most was their cleaning all of my deck space and walk way (where the moss and debris had been falling). To me, it showed that they cared about their quality of work and how they left things. I will definitely be using them again!

I have had no calls, or contact from the company. I have sent one message to Angie's list, & it was suggested I give them more time to respond. I would still like the service, but ~ I would like contact with the company. Or refund the money so I can hire someone else.

I arranged for Homemasters to clean the gutters when I saw the Angie's List special. I was promised a complete gutter cleaning and that the downspouts would be checked for debris and cleared if necessary. Since I didn't go up to the second floor gutters to inspect their work, it's hard to say if they did a great job up there, but I could see that the lower gutters were cleaned. It looked like all was well. I was assuming a thorough job had been done up above as well until the rainy season came again in the fall/winter of 2012/13. That's when we observed a gutter leak that hadn't been happening the winter before. I have no trees over my house and it's just over 12 years old so there isn't a massive amount of debris washing off of the composite shingles. There are no trees above the upper gutters, so it's unlikely that many leaves/seeds would be getting up into them. The whole neighborhood is less than 15 years old so there aren't many big trees around yet. Also, when I check/clean the lower gutters, I find only a few leaves have fallen/blown into them, so it's unlikely that very many would be getting into the gutters 10' higher than those. Anyway, I am guessing that at least one of the upper gutters and/or its downspout were not thoroughly cleaned because in the rainy season following the cleaning, we observed a waterfall cascading from one of the gutter ends where it meets a downspout. It's too high up for me to inspect, but clearly something is keeping the rainwater from flowing as it should. I know this was not observed until months later, but I have my doubts about very much getting into the gutter/downspout in just a few months since no trees are over the house and it's south-west facing with no moss on that side of the house/roof. My guess is that this was some build-up of years that just wasn't cleaned well in the spring of 2012. Note that I am guessing and maybe there's another explanation; I just don't know what it would be except that they missed that corner. The downspout makes a fairly sharp turn at that point so it's possible that if there was a little build-up of something that didn't get cleaned, in the next few months it got a few leaves blown into it to put it over the edge and cause the blockage. I can see how that might have happened as it's in the far back corner of the house. Who knows? They did promise to check the downspout flow but I am thinking they missed that corner. I don't think these guys would have purposefully failed to do a thorough job. I get the feeling that Homemasters is an honest and thorough business. They were very professional both in person (Leo) and on the phone. They did the job when they said they would and the price was very reasonable. I'm pretty sure they'd come out and clean out that one overflowing/leaking corner, but I haven't asked. It's hard to find time to keep up with all the home-maintenance tasks! I've been prompted by Angie's List several times to submit a review and, until now, I've been just failing to take time to do it.

The roof and gutters look fantastic! We had the roofers come back out to crimp some flashing, straighten a vent pipe, and re-align some of the high profile hip shingles, all of which was taken care of while we were at the coast for a couple days. Their initial cleanup cleared sidewalks and patio, but blew much of the debris into the yards and flower beds, so we also asked them to rake the front and back yards to remove any remaining shingle scrap and hardware because our lawn service was expected and we didn't want to foul up their equipment or pollute their composting site, and they did a good job of that. They day after the job was finished, my brother, a contractor in Wisconsin, got up on the roof to inspect it and proclaimed it both beautiful and supremely weather-worthy. Although the cost was about a third more than we'd hoped, we are very pleased with the results and the amazing responsiveness of Homemasters.

Prompt and efficient and were able to clean an unsightly rust stain from gutter runoff.

We purchased the Big Deal offering of a roof replacement for $4995.00. The quality of the work was good, once completed, but at each step of the process the workers were unclear as to the scope of the work that was agreed upon with the estimator. For example, when we noticed that the old shingles had been removed and the workers were preparing to re-shingle, we had to ask about the moisture barrier we had stipulated needed to be installed above the dormer, and were told "we could do that if you want", implying it was unnecessary and would only be done if we, in our wisdom, required it. We felt put on the spot and clearly we were not the experts here. We also paid for new sheeting in some areas, but it wasn't installed until we brought it up. Our questions were met with the same "we'll do it if you want it" comment. My husband had to get up on the roof and determine which areas needed it. Then the work was done. An estimator had spent over an hour at the house, discussing in detail what would be done at each step of the process and assessing the scope of the work before the job started and noted decisions on a work form. For each subsequent part of the project, which included removing the moss from the garage roof and certifying it for 5 yrs., and replacing the corrugated roofing with new corrugated panels, on the back porch, we had similar conversations. Finally on the day that the cleaning of the garage roof was to be completed the driver of the company van backed into a tree in the parking strip. The blow sustained, was to an extent that will kill the tree, which had been planted in that location for 8 yrs. I feel like Homemasters is this strange gift that can't stop giving.

I called them as they were running a special on Angies List for gutter work.Mr. Johnston was very honest with me and told me what I needed, while he was here my husband asked him about our roof as we did not want to wait until we got a leak.He checked it out and measured everything, showed us he's samples. What I really liked the most was I am a care-giver for my husband and he did not take advantage of that. They were out the next week when they said it was so hot then but they had a great crew cleaned every thing real well and had it done in three days. I would really recommend them for a roof job.

Thye are efficient and thorough and charged exactly what they bid. My only gripe was thye were slow in returning my call and seemed a little disorganized in their scheduling.

We are totally satisfied with the service and professionalism of HomeMasters. Don was our Sales rep and he went above and beyond to meet all of our exacting needs. He was honest and forthright and exceeded our expectations. All employees that we had contact with were professional, responsive and courteous. We had gotten several quotes, and all wanted to charge us a premium for the pitch of our roof. Home Masters did not. A few of the companies I called, failed to show or even quote our job. Most of the quotes we received were almost twice the cost and for the product we chose they were going to add another 30% to the cost of the job. We found this company on Angie's List and were impressed by the other reviews, So I gave them a chance to quote at the last minute. We had already decided on going with the Certainteed Presidental Shake and specifically requested that when we called for a quote. Every time I contacted Don or staff, they answered or responded within minutes to my calls. They gave us several homes to review and see the product and installation before we made our decision on the color and product. They honored an Angies List coupon even though it was for a less expensive product and only charged a minimal up charge for the product we had requested. The Clark County Inspector was impressed, he said "these folks really do quality work" They exceeded any and all county code requirements. Hector was amazing, he worked long hard days and you could see the craftsmanship in his work. The rest of the team also did a great job. Every day they did a thorough clean up of the yard and area. I had visiting grand kids and this was a critical issue for me with little ones running around the yard. Only one miss hap, one of the roofers stepped through an opening where the old vent had been removed and stepped through the ceiling of our bonus room. They had a manager on the spot within the hour to inspect, they sealed the opening immediately, and they had a drywall team out at 8 AM the next morning to repair the damaged and the ceiling was good as new. The roof install provided wasn't just shingles and tar paper, it was a complete roofing system that included a membrane on the roof, they removed the old pot style of vents and installed a roof ridge vent along the top of our home with will provide and correct a poor ventilation problem caused by the original builder. We can't say enough about what a great job they did, and how happy we are with the end results!

I had used Homemasters on a small home remodel and Tony showed me an idea book for garage organization so I had them back and he installed his suggested shelving design. It's just an amazing transformation out there. I am so pleased with it and happy with the look in my garage now.

I looks great ! I left early in the morning for a doctors appointment , by the time I got back .. they had come and gone. Wonderful work. I will use Homemasters from here on end.

I think they are good, it went well. They asked for additional charges, but we didn't give it. I would use them again in the future.

It went almost perfectly. My salesman, Don came by the house and checked everything out. He gave me an estimate and recommended the best options available. I kept asking ?How much extra is that going to cost? and he kept saying ?Nothing?. I awarded him the job and arranged a start date?on a Monday. He said it will take three days. When I got home on Monday, there was a dumpster in my driveway and two guys tearing my old roof off. They were using a compressor they setup in the back yard that was pretty loud so I gave them a stop time. They did some clean up afterwards, but the compressor was off right on time. They were finished with the whole job by the end of the second day. They stayed around until I came home to make sure everything was okay before they left. Everything was perfect. The roof looked beautiful and so did the yard. There was no evidence they were there, except I had a new roof. The dumpster was still in my driveway on Thursday when I got home from work, so I called Homemasters. They were very apologetic and said it would be gone by the next day. I received a phone call Friday afternoon from Waste Management telling me it was all their fault the dumpster was still there. It was gone when I got home. That was the only problem with the job and it wasn?t their fault. I?m even getting a rebate from the government because they used energy star materials.

The roof looks great and we will probably continue to keep up the annual maintenance with Homemasters. However, we had just had new stamped concrete installed a few weeks before and although I requested that they cover it and be careful, they managed to scrape it up in a number of places. I think this actually happened when they were cleaning up and dragged their equipment across the sidewalk. I had the concrete installer look at it, and thankfully the scrapes are only in the sealer and not in the concrete itself. I didn't even contact Homemasters to discuss this, as I'd rather just have the sealer touched up correctly than have them try to do a crummy touch up job. They did wash the sidewalks and deck. I had pushed the furniture away from the house, but apparently not far enough, so it had a lot of dirt and debris from the roof, which they didn't clean up. So, all in all, the roof cleaning service was good and the Big Deal price made it a good value. However, I marked them down in professionalism since they were careless of the concrete despite my advance request for them to be careful. Also, they should have either covered the patio furniture, moved it or cleaned it up when done. We will probably continue the maintenance package, but I'll be extra vigilant to be sure they are more careful.

In order to expedite the estimating and not waste anybody's time I sent them a plan of the space and a detailed list of the tasks to be performed. I wanted a 3'x5' tile shower with inexpensive Dal tile ($2.20 per sq. ft. material cost), new 3'x5' vinyl floor and reuse the existing toilet. New bath fan, new shower sliding door and paint would finish it off. They replied back that they would come out and see the job if I agreed to a $8000 to $9000 project starting cost, and I was not eligible for the special. They never said why I was not eligible. Seems like a bait and switch to me, especially since this bath project had no vanity, sink, faucet or countertop in the scope of work. I felt that the special as advertised was very misleading.