HOMEMASTERS West PDX

They did an adequate job but their price was a little high.

Despite some hiccups, they were able to repair some leaks that several other handymen had not been able to successfully fix.

It did take a long time to schedule the appointment, but they were on time. The service went really well. They cleaned out the gutters and dumped some of the debris on our deck. They did not clean it up which my husband did not appreciate. They did not try to sell us any additional services and honored the price I paid for the deal.

I was not pleased with the work. They did not perform the service until a couple of months after I purchased the deal. I had to call and follow up a lot to schedule the appointment . They also wanted to send someone out before the work was performed which essentially was an up-sell. I did buy more because I was put in an awkward position and I felt pressured. The deal seemed to be a bait and switch. I just spent this weekend clearing the down spots because that work was not completed. Overall, I will not be using their service again.

They came while I was at work. But everything seemed great. No Complaints.

The experience was good. We used them again after the first experience. They did a good job. My husband would have complained if they didn't. The feedback is all generally positive.

We have a very steep roof and couldn't reach the top with a hose. Homemasters gave us a reasonable bid and completed the job at scheduled time. They replaced the missing shingles and tacked down a few loose shingles. Great job. Roof looks great. Will use them again in future if needed.

The scheduling wasn't very efficient. I had to call them back to remind them that I haven't heard from anyone in a month so we had to reschedule it for the following week. I believe the job they did was satisfactory but they can improve on customer service.

Apparently I am old fashioned... do not come out to my place and shake my hand and tell me you are going to do something and not follow through. When you shake a persons hand and make a commitment, you d*** well better stick to it. I was NEVER provided an estimate. The salesman, Greg, even called and said that there must have been some confusion and asked if I was still interested in an estimate. I said that I was still interested and was told that I would be provided one. It's a good thing I didn't hold my breath as one was NEVER provided. You don't want my business, no problem because you certainly won't EVER get it. Thanks for helping me choose who not to deal with Greg. Much appreciated.

I was contacted within a day of purchasing a big deal. They scheduled someone to come out and check out what I wanted to have done within 4 days. Jim came out, asked what I wanted done and after figuring what the cost would be, he said I had money left over. I asked if they could treat part of my roof for moss and algae with the remaining balance, which they did. I know what I had done was a small job, but it was great. I always had a problem with water overflowing the gutters in a heavy downpour, and now with an additional downpout added, the water is removed away from the house and foundation. The two men that came out to do the work were great. The work was scheduled to be performed the following Monday. They were on time, professional and respectful of my property. They treated the moss and algae on a section of my roof. I'd use them again if needed. I recommend them.

In Summary: If it were based solely on the guys that did the actual work, I'd have given this an A rating but I've rated it lower because the scheduling process was slow and it seemed necessary to purchase a much more expensive package to get a full cleaning. In Detail: It is mostly my fault that I didn't understand the deal was to blow off the roof rather than use any water. My roof is larger and steep so I already expected I would have to pay a little extra as stated in the deal. But when I found that the service to actually use water to clean off the algae was going to cost and additional $750, I was shocked. I chose to stay with the basic package and have the roof blown off and algae treatment applied. Scheduling the work was not part of the initial estimate visit, that required a call back from the company's project manager. When I hadn't receive a call after more than a week, I called them and we scheduled the work to occur the next day. As for the work itself, the crew was on time, friendly and professional. I have gutter covers so cleaning the gutters was not an option but I asked that they brush off the top and face of all the gutters so they work properly. I also asked if they could clean a skylight after they blow off the debris since I cannot access it and they did that as well. I was quite surprised at the amount of debris they actually removed from the roof and a large percentage of the algae was dislodged in the process. They treated the remainder and we will need to see if that proves effective in a few months. The crew blew off my deck and all areas the were covered by the roof debris leaving the area around my home tidy which I greatly appreciate. Again, based on the actual work done, it was a good engagement. But the time it took to schedule and the sticker shock for a full cleaning treatment are the reasons I rated this less than A.

Based on the excellent reviews I called Homemasters for help with a gutter that doesn't drain properly. The travel cost to come look at it was $75 with an additional charge for any work done. I was told someone could come to the house early the following Monday, that Jerry would call to confirm later in the week. Late Friday afternoon I hadn't heard from Jerry so called Homemasters. I wasn't on the schedule for Monday and after some searching my information was found. Their crew would leave Tigard Monday morning at 7:45 am and arrive at my house in Sherwood between 8 and 9. The crew arrived a few minutes before 10 am., looked at the gutter, cleaned it out, and told me nothing could be done for it. The gentleman told me he'd have the person who prices gutters give me a call. That was 9 days ago and I haven't heard from anyone. Next week I have two other companies coming to my house at no charge to look at my gutter and discuss repair/replacement options. I'll never waste my time or money with Homemasters again.

I attempted to schedule a time to meet with Doug from Homemasters on three occasions. The home office assistant was very pleasant and personable and made it very easy to schedule an appointment. On the first scheduled appointment day, I waited for Doug for 40 minutes and then called the office. They apologized, explained that they were using a new scheduling system and rescheduled for the next week. Unfortunately, on the second day I also waited for 30 minutes and then called the office. On that day Doug was running over an hour behind schedule. After speaking with Doug personally, we decided to meet first thing in the morning in order to avoid delays. I am sorry to say that on the third day I waited for 20 minutes before calling the office. Doug himself answered and explained that he would not be able to arrive for another 20 minutes. I have to say that I'm very disheartened by my experience with Homemasters. I would have appreciated a call from them once they realized that they were running behind schedule. Alternatively, it seems appropriate for them to schedule an hour block of arrival time instead of a specific appointment time. I'm especially disappointed that after two missed appointments, Doug did not even care enough to prioritize and show up at the third appointment.

As far as I can recall they did a fine job. I would recommend them. I wouldn't have any problem doing so. I would say based on what they did in 2011. They cleaned the gutters and did what thy were suppose to and didn't hit us with any additional charges. I don't have any complaints.

Amazingly easy. Homemasters contacted me very quickly and we scheduled a future date for installation. Unfortunately, that date was very stormy, so we agreed to postpone for a few more days. Communication with the Homemasters team was very good. Their actual roof installers were very polite and did a good job with cleanup.

It turned out that the offer required them to do an evaluation of the house. We were not anticipating this and just wanted someone to clean the gutters. I went ahead and cleaned the gutters myself. I felt they were using the deal to sell additional services and I will be requesting a refund.

Two guys came for the service and they were easy to communicate with. They arrived when they said they would. It was a windy day so the way they disposed some of the debris had safety in mind which was great. When they were up on our roof they informed us of the shape of our roof which was helpful. We were very happy with the service they performed.

The service was fine. They did the work that I requested. They did a good job. My only concern was that it took them a while to come out after I purchased the service on Angie's List.

I purchased an Angie's List Big Deal for this service and it was fine. It was convenient for this first year that we own the house to pay somebody to clean it. We just had an inspection and they said the roof had another 10 years on it. But the guys who were up there noticed that the roof did not have an extra 10 years on it. They said we needed a new roof. So we had to get more advice and had roofers out here who told us that we did need a new roof. So they identified the fact that we did need a new roof. They did a good job cleaning the gutters, but we did not go with them for the new roof. I had a rough time getting hold of them for scheduling because they use an answering service if they are not in the office and it is really hard to get a reply from the actual workers of the company. They are hard to get in touch with. They did what I paid them to do and it was great. I thought it was a decent price.

The first crew were inept. They took 2.5 days (to their defense, it was during a cold snap) to do our low pitch house roof. They left patches of moss still on the roof when they were "done". The 2nd crew was quick and professional and completed our 12/12 pitch roof in a day . They corrected the oversights of the first crew. I was told that a standard pressure washer wouldnt be used on our composition roofs. But that is exactly what they used. For the money involved, the time that our job kept getting delayed by the first crew and the fact that they used regular pressure washers when they said they would not, I won't be using them again.

Although the weather was dry, it was very cold, so I was surprised when HomeMasters wanted to schedule my roof replacement in mid-January. However, I am so pleased with the work and so glad to have it done before the current round of rainstorms! My roof is very steep, yet the roofers (I believe the crew leader was Luis) were skilled, efficient, professional, and pleasant. They started about noon on a Thursday and were done about noon on Saturday. They also did an excellent job of cleaning up after the project. Also, the color of the new roof is an even better match for the house than I hoped, based on the small sample in the brochure. When I mentioned to a friend recently what a good experience I had with HomeMasters, she said she had never heard any of her other friends say the same about their roofing experience.

They did a great job. They came out after the holidays. Two employees came out, they got the job done the same day they came out. They called to confirmed and they showed up when they were suppose to.

They did a very good job and they cleaned up after the service. I recommended them to a neighbor and I certainly would use them again. I was satisfied with the service and I had no complaints.

I received an email for a Big Deal with HomeMasters for $119 for Gutter Cleaning and Roof Debris Removal. So I called HomeMasters, and asked if I needed to purchase this right away as it was going to expire soon. They said there was no need, and they would honor the deal without buying it. They sent an inspector out in October and scheduled the work for December 4. The workers came out and cleaned the gutters (although one is now overflowing), but they did not remove debris from the roof. I realized this was not done when I went to put up Christmas lights. I called and I asked them about this, they said it was not included on the work order. They now wanted proof of the deal for gutter cleaning and roof debris removal. Unfortunately, the link was expired so I wasn't able to show them the deal. I am upset that they said they would honor it initially, but once they came out to do the work they went back on their word.

Scheduling was quick, they called us and asked if they could come out that day for the service which worked for us. The service turned out very well. The technician arrived and thought he was just cleaning out the gutters. I explained what the deal was for and he did the entire job.