Tryon Creek Landscape, Inc.

The initial job went mostly alright. Work was done on time, and the estimate was fair for the work done. Part of the deal was any plants that died within the year would be replaced. My front walkway was cracked during the job (heavy machinery to move rocks) and they tried to mend it as best they could, but it wasn't the same after, and soil and rocks are sinking in the median strip near where the sidewalk was also cracked at the time. His price was fair and included some extra plants to help cover for the walkway damage, so all was acceptable there. This spring, the drip system they installed somehow leaked, flooding my yard. I had to turn off the water for a few days before they came out to check, within a year of the warranty of the initial work. He finally came out to hear about my new project, only after missing one appt. previously made, until I needed help with the leaking drip system, that's what got him back out to me. I pointed out the plants that had died and weren't thriving, and Stacey said he'd come back with them the next week when he would also stop by to give me an estimate on the back yard work I wanted done. He took pictures of the yard to produce the estimate. That was several months ago. The drip system is leaking AGAIN, I have to have the water turned off AGAIN, and I will be gone for several days leaving my plants in 90 degree weather for strings of days without the timed watering system turned on because of the leaks. The replacement plants were never delivered, the estimate never showed up, and I have called and emailed several times, with no response. Being busy and saying so is just fine, total silence and not following through on warranties is NOT. I loved their work and was so excited to bring them back for the backyard. Now I'm stuck with a broken drip system, dying plants, and warrantied plants never replaced, and a sinking median strip and cracked and patched walkway. They would have been an A or a B in my book before this spring onwards.

This company was un-responsive. I called them three times to schedule , but no one ever called me back.

They were great. I would use them again in future.

Tryon Creek did work at my house for the former owners. I needed additional work done and hoped that they would be able to help me. I called three times. The first two times, I spoke with their office manager who told me each time that someone would get back in touch with me later that day. They never did. The third time, I left a message on their voicemail and no one called me back. I find no excuse for that level of rudeness and unprofessionalism. If they're too busy to do the work, I completely understand. But no one is too busy (especially if they have an office manager!) to not return a phone call in over a week. Shame on you, Tryon Creek. That's no way to run a business!

I'm a high maintenance customer. While the jobs were done with excellent quality and always on time, not everything was perfect to my retentive standards. When there have been issues, Stacey has gone above and beyond to ensure that I am satisfied with Tryon Creek's work. His bids are always very reasonable with the final bill never exceed the bid given.

Left phone message with two phone numbers twice and never received any call back. As a contractor, this is unacceptable, as I am a retired contractor

They do a great job! I have been using them for the last 20 years. Their prices are very reasonable. Also, they provide very clean work. They get it done when they said they will. I would absolutely use them again in the future.

The communication is not very good from as they do not return calls very easily which is primarily why I would not use them again. The work itself was good. They were on-time, cleaned up after themselves and I would recommend them to others.

Moved into new construction on a lot w/ serious drainage issues. The builder scraped away all the top soil & the lot was left with compacted clay. Had water coming into one side of the lot due to 4 neighbor's roof drains. Number 1 concern was drainage. Needed to get the drainage addressed, as well as having irrigation & a lawn (sod) put in. Long story short - Stacey was difficult to communicate with. Several times, he was "in a seminar", or away on personal business, so it was hard to get a quick response. I was told when the job would start....and then it didn't......and then had to follow up to get a solid date - which never happened & his crew just showed up one day - unannounced. He rarely showed up to the job site himself (although he told me he was very hands-on). I work from home, so was able to see who was doing the work & he made a couple very brief appearances - but was not onsite 80% of the time or more. I had to follow up several times when certain parts of the job weren't being addressed as they were supposed to be. I felt like I had to act as the project manager, when that shouldn't have been my role. After the job was completed, I had to follow up with him to ask for a credit for work that he didn't perform - again, should have come from him and not left up to the client to do the leg work on. It's been a couple months & I just had to rent a rototiller to till the planting beds his crew blew about 8 inches of compost on top of. It should have been mixed in but wasn't. He said it wasn't because it was too muddy. Not sure how it was regraded if it was so muddy. I have pictures of the work & it was actually pretty dry. We had a very dry winter & it wasn't muddy. Because the compost wasn't tilled into the dirt, it sat on top & formed a hard shell that the water wouldn't penetrate. When you did dig a hole, you would get through the compost & down to cement-like clay. I could dig a hole, fill it with water & it would sit there for weeks. Now I have to till everything, working around buried irrigation lines, etc. Not cute. Overall, I'm really disappointed. I have a nice lawn - sprinklers & a drainage swale - but I'm still left to deal w/ other drainage issues. I feel like he got the job, got the deposit & was on to his next job redoing some landscaping for a commercial client at Bridgeport. I've worked with several contractors, etc. in the past who have been hands-on, communicate well & follow through. This company just doesn't cut it. I wouldn't hire him again & definitely won't refer this company.

We actually had used Stacey's company many years ago to help in fencing and landscaping in new construction. We were pleased then and pleased with the work they did this time as well. Wouldn't hesitate to work with him again.

We saw them working at a neighbor's house. Asked for an estimate. Work completed within a week.

I cannot imagine a better experience than what I had with Tryon Creek. I called to get a cost and Stacey came out when he said he would, listened to my ideas, and provided a free estimate in a timely manner. Once I accepted to proposal, we scheduled the work for the following week. Stacey's crew were incredible. They were hard working, considerate, polite, and quite efficent. They tore out my existing dirt and barkdust back yard and within a couple days turned my mess into a stunning showpiece complete with a great lawn, correctly arranged trees and shrubs and a complete sprinkler system. I cannot emphasize enough how well we were treated. The crew of Tryon Creek did a great job and were easy to deal with. They were even kind enough to repair a broken sprinkler line in the front yard and replace a cracked access box without even being asked and without charge! It is easy to see why this company is so highly regarded! I will surely never use anyone else!

Extremely nice man and available and very professional

Overall the job went well and I'd use TCL again.

I recommend them. They did an excellent job. They were on time. My overall experience with them was excellent.

Very impressed with the crew that worked on our project. They were knowledgeable, hard workers and tidy. Project took several weeks and they left the work site orderly each day. I highly recommend them.

Tryon Creek Landscape was the high bidder on this project. But, Tryon Creek was the only company to take the time to understand what we wanted. Stacey Werner sent pictures of work they had done on other projects that matched what he felt we hoping for. His proposal was detailed enough for us to feel comfortable that we weren't being set up for a bait and switch. Kevin Durrell and his helper did the boulder placements. He and Stacey encouraged us to "tweak" the locations so the arrangements was as we wanted. They were always professional and very patient.

The job went smoothly, even though we had some encroachment with an irrigation line too close to the excavation, Scott and his crew took extra care to work around it and relocated it if necessary. The house was finished (fro one year), but we still had a gravel driveway, we were pleased to see that the crew took care not to damage siding or cedar framework around the garage door openings. After all of the grading and compaction was completed, the crew installed the "borders" of stamped concrete, including steel (I highly recommend the steel rebar for strength in tension on the underside of the slab, moving trucks, dump trucks, propane trucks, delivery trucks and so forth have been able to drive onto this surface without cracking or damaging it) The border was poured with color throughout the concrete (not just the surface!) and then some additional color was added to the surface to make it more natural looking. This was allowed to cure for 1 week, and the crew came back and poured the large areas between borders. It is outstanding, and it makes a huge difference in our home, especially driving intothe garage - no more mess in the garage - and it looks spectacular - Scott Staples and hos crew did a magnificent job, took care of the work area as if it were theirs, and cleaned up. 1 Month later, just as promised, they showed up and etched/sealed the worksite - we enjoy it and benefit from it every day - Thank You Tryon Creek and Scott!

Tryon Creek Landscape demonstrated blatant disregard to us.

I wanted a contractor could delivered a quality irrigation system job and whom I could count on for other landscaping tasks. Tryon Creek fit the description and I asked them for an estimate for both unclogging one of my drainage lines, installing a lawn irrigation system, and replacing portions of my old cedar fence. Stacey came over within a couple of days and promptly gave me an estimate. I postponed the fence job and moved ahead with the irrigation and drainage work. Tryon Creek requested half payment of the estimate up front to start the work. Tryon Creek did the job in about a week without working on the weekend. They carefully dug trenches and tunnels underneath my sidewalks for the piping, installed the sprinkler heads and automated controller and reseeded my lawn. They meticulously moved and then restored all my concrete tiles, wood chips, and decorative rocks that were disturbed during the trenching effort. After a couple of weeks when the grass came in, you could hardly tell things were disturbed at all. Tryon Creek also provided left over grass seed, extra drip lines and plug, and explained how to shut down the system for winter. The found a blockage in the drainage pipe under my lawn and needed to call Rotor-Rooter to clear it. It drained flawlessly during the first heavy rainfall of the fall. The only annoyance was both my telephone and cable lines were cut during the process. The cable line was the fault of Comcast not marking the line correctly and Comcast repaired it without charge. But the Tryon Creek work crew never left me a note about the cut cable despite the fact they knew about it, leaving me to call Comcast on Friday night for confirmation. Verizon disputed the fact that their line wasn't marked since a trench intersected one of the marked lines, but they didn't send anyone over immediately until after the front lawn trenches were filled and Tryon claimed they didn't find a line there (and I couldn't find one either). Other than that, I found no fault with the quality of their work and would use them again for other landscaping tasks.

Excellent communication throughout the job. Would definitely recommend this contractor.

Long process, Stacey, Rob and the entire crew were totally professional and did an outstanding job. Everything from the plant selection, the layout of the beds, the mossy boulders and the fountain redo have exceeded our expectations. Even the gravel path behind our house is fantastic. We were interested in a putting green but weren't sure of the expense. Stacey thought it was a good idea and came up with a great design and we went ahead and did that too. Although our project was huge and took several months to complete, I wouldn't hesitate hiring them for a job of any size. We called 3 contractors from Angie's List, all were highly rated. Stacey is the only person that truly listened to what we wanted and understood that even though we have over an acre of land, we don't want to be tied down to yard work every weekend. We wanted a low maintenance landscape plan that wouldn't require tons of work for us. And that is exactly what we got, it is perfect!

Tryon Creek was one of the landscapers that our designer recommended. Throughout our project we were impressed with the positive "can do" attitude and of the owner Stacey and the crew assigned to our job. Stacey had an idea for every situation we encountered and his pricing was very reasonable. Our project was a collaborative process with our designer, Tryon Creek and ourselves. Stacey and the crew were enthusiastic about the project and took ownership and pride in each aspect of this big undertaking. The crew was friendly, helpful and respectful. Rob, the crew leader, was not only competent in all aspects the work, but added so much to the project with his artistic sensibilities. Tryon Creek gave thought to the little details that we as layman would not have even been aware of, such as, the slight grade of the patio so it drains into the soil and not down the steps. This was a huge project that turned out so beautifully thanks to our amazing designer, Darcy Daniels, and the professional work of Tryon Creek Landscape.

They were very professional and did a wonderful job. They were easy to work with, they listened to me, and they did good work. I will use them again in the future.

The courtyard looks fantastic and the results exceeded our expectations. The crew worked quickly and professionally. Communication throughout the project was excellent. They left the property cleaner than when they commenced the work. I would recommend them to anyone and would use them again in the future if I have another project.