SPENCER'S APPLIANCES

Four or five years ago, we had our washing machine repaired and eventually replaced by Spencer's. It was such a rousing success that, when our 12 -year old dishwasher died, I called them again. They did not disappoint. They recommended a new, basic model dishwasher, much like our old one. The installer arrived on time, was nice and competent and professional, and had the dishwasher installed and ready to go in less than an hour. (He was also not offended when our curious kittens decided he needed help and got in his way. After a couple of pats, though, I sequestered them in the bedroom). The new dishwasher is working great.

Had to wait for out of town parts, but otherwise, it went well.

Very professional and thorough.  John was on time, knew exactly what the issue was and repaired it very quickly and charged a reasonable price.  He also explained what he was doing and even did a few additional improvements to ensure this problem would be unlikely to reoccur.  We are very satisfied with this company, wouldn't hesitate to use them again and recommend them highly.

I was in the market for a "new" refrigerator so did some hunting online for reviews.  I found that Spencer's was highly rated for their repairs, so I figured that a used appliance would be reliable from them.  I was able to find a refrigerator in their selection of used fridges that could fit my house.  I qualified for free delivery, had my old fridge hauled away, and the new fridge installed with a 6 month warranty.  I'm a very happy customer and will consider them for future business.

Since I had tried to do it myself and failed, I took the oven door to their shop and they were so efficient they fixed it right on the spot. Took all of ten minutes. One young man carried it back to my car for me and when I went in to pay whatever they were going to charge me, Israel held out his hand and said "That's what I'm charging today". So we shook on it and I told him he will get all my appliance business in the future. Now, that's the way to do business!

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The technician showed up 15 min into the one hour window for arrival. He was professional and pleasant, quickly diagnosing the problem and completing the repair making it possible for me to get back to work by the end to the one hour scheduled. I asked him to look at my dishwasher, he diagnosed it and returned as planned to install the broken cable one week later. He did not charge me the $60 for the return trip, Very good experience and I will definitely call on the company in the future and ask for Lee!

I'd purchased used appliances from Spencer's in the past and had good experiences with them. I had purchased a refurbished washing machine in May 2013 for my personal use from another used appliance company and when the washing machine was not wringing the clothes out during the spin cycle, the business I'd bought it from (Kaady's Appliances) was obviously not interested in coming to do the repair (we had called them at least 2 times and they said each time they would call us back and never did).
Spencer's was clear they charged $60 for a house call with a charge of $60/hour plus parts for anything beyond that. They were available the next day. The tech arrived on time and solved the problem quickly - removing items from the drain that must have been there when I bought the machine because none of them were familiar. He recommended using mesh bags for small clothing items in the future and said if we had any more difficulty he would return without charge.
Very satisfactory experience --- I will not hesitate to use Spencer's again should I need their services.

Service was prompt, professional, and informative. The technician showed up at the agreed time, worked quickly and efficiently, solved the problem and gave me a detailed description. I couldn't have asked for better service.

After I explained the trouble shooting I had already done, he did a quick look, agreed with me and charged for only 20 minutes labor. Prompt service.

I made the appointment with polite office staff, and they were able to fit me in 4 days out. They told me that the service person would arrive on that day between 1 and 2 PM.
Todd arrived at 1:00 on the dot. He was polite, friendly, and a good listener. I explained the problem (on our 14 year old range, one large burner had gone up in flames and partially melted, while the other large burner had not worked in years). I also mentioned that our budget was pretty stretched. I told him that, before he came, I had tried plugging the burner element from the non-working one into the receptacle where the flameout had happened, but there had been a lot of smoke, so I'd quickly turned it off. He tactfully suggested that the burner, having been unused for so long, might have some grease buildup.
As I cleaned the burner, Todd checked the receptacle for the long-time nonfunctional burner and found that the problem there was the switch, not the receptacle itself. He let me know what the price for the switch would be, and the price for another element. Although the prices quoted seemed fair, we are in a tight financial spot, so I let him know that I could live with having just one of the 2 large burners functioning. (After all, I'd been doing that for some time!)
Todd plugged the cleaned burner from the non-functioning back spot into the front one with the intact switch. After a bit of smoke, it tested out fine, and he explained the process as he went. He told me that if we decided to replace the other burner in the following 30 days that he would come back and do it without another trip charge.
I feel that I was treated with honesty and respect. In fact, this was one of the most pleasant contacts I have ever had with any service person. We intend to do business with Spencer's again in the future.

It went ok. The service was nice.

They were excellent to deal with, and helped me evaluate whether the machine at my rental house was worth repairing or replacing. It saved me money to repair rather than to buy a used replacement.

Spencer's was business like and showed up on time as agreed. They gave us a 6 month warranty on the washer included in the price in writing on the sales receipt. I have used this company before and have recommended them to friends.

on-time delivery and set up - gerat installation
very professional and friendly folks.

Excellent service and advice.

punctual and professional. Also gave advice on how to fix something myself. I would definitely use them again and recommend them to anyone without reservation.

They are very knowledgeable with older appliances. Overall, my experience was very good.

They do repairs and they also sell refurbished units. We like them. They are a family owned business. They are small enough to actually care. The experienced guys are very good at what they do. They are definitely on their game. The delivery help seems to be in a little bit of a rush and they tend to make mistakes.

Our Maytag dishwasher went on the fritz again. We called Spencers because of the excellent service we received last time this happened. Wes came out and quickly diagnosed that it was a component in the latch that needed replacing. Bada bing, bada boom--he fixed the problem. (He did have to go get the part.) Finding this company on Angie's List was worth the subscription price.

After plenty of trial and error, I've come to rely on Spencer's for nearly all my appliance purchases. Most recently, I called to ask if they had any dishwashers in stock. They had exactly what I was looking for at a great price, and came out to deliver and install it within a couple of days. Installation was prompt and efficient. The installer was training another employee, so as an added bonus, I got to hear him talk to the other guy about what he was doing. The dishwasher works great, and there were no problems or complications. I'm completely satisfied and will call Spencer's again when I need a new (or used) replacement appliance.

Our Maytag dishwasher wouldn't turn on, and after looking in Angie's List, we called Spencer's. The gentleman who came out took a look and saw that the control panel was faulty. Instead of spending hundreds of dollars to get a new part, or worse, a new dishwasher, he got his soldering gun and soldered the loose connections on the board, which he explained was poorly soldered at the factory. Amazing. We were extremely pleased. I think this is truly exceptional service.