ServiceMaster of Portland

ACCEPTABLE

Mitigation work was completed satisfactorily but clean up was less than acceptable. Dust, plaster and other building materials were left in the dining room and outside the entrance to the house. Servicemaster responded to my complaint and cleaned the area within 1.5 days after I called. Overall, communication was very poor. I was not given regular status updates and had to initiate contact to receive communication. Did not know the project was considered "finished" until I a received a phone call from office personnel asking for feedback.

They came the same day the water damage happened. They came two or three hours after the insurance company notified them. They were timely, beyond courteous, helpful, and thorough. Their attitude was more than friendly and more than kind. I didn't feel like they were rushing to get on to the next job.

Servicemaster was very responsive. They were able to reschedule a couple of times to meet our needs when the contractors ran slow with projects. The crews were extremely careful with our furniture, packing it in cardboard or shrink wrap when appropriate. They protected doorways and even cleaned up items after storage and made up beds. We could never have accomplished all of this ourselves and felt that the price was very fair for three days of work.

My dog was sprayed by a skunk and spread the liquid sprayed on him all over carpet in the house, upstairs and downstairs, by rubbing his shoulders and muzzle. Within hours, the odor infiltrated EVERYWHERE. It was bad enough to make eyes burn and throat sore. Service came within 2 hours of being called. Performed the estimate and proposed plan of attack, and completed the work the next day within 2 hours on site (blower and filter stayed 8 days total).

I called ServiceMaster of Portland to schedule a cleaning before the holidays, making the appointment was very easy, the tech that came to my house was on time, explained what he was going to do and did a wonderful job, the carpets have never looked so good. I will be using them for all of my future cleanings.

They are a prompt, polite, and courteous service. However, the two technicians that were sent did not seem to have any real expertise. In part, expertise is not necessary because they rely on electronic devices to tell them whether or not a floor is wet or dry. However, their meters do not tell them whether or not they should remove obstructions from atop wet areas so that the floor can dry, how long dry out will require, or even how to aim fans to expedite dry out. In all these areas, their actions and estimates were mistaken, and although they were happy to return to complete the process, the additional time and return visits were irritating.

I got home just as they were finishing up extracting the water from my house. At that moment I was extremely grateful...until I started surveying the damage and noticed they had hardly moved a thing and thus there was still lots of water remaining and trapped onto the wood floors. Over the course of the next week they came out 3 more times to clean up the remaining water. They had even left the area rugs in a pile on my driveway, which I rolled out so they'd have a chance to be saved. I finally took more time off work to finish cleaning up the remaining standing water. By this time it was starting to smell. I also was asking for a list of the items they removed from my home and they assured me they had a list and would give it to me. Everything was in total chaos and so it was difficult for me to tell what was left vs what had been removed. Long story to end. They lied repeatedly that they had an inventory and it turns out they did not keep one. I am in negotiations.

ORACIO AND RAFAEL WERE WELL GROOMED, PROFESSIONAL, POLITE, AND WORKED EFFICIENTLY. THEY HAD A CAN-DO ATTITUDE. THEY EXPLAINED WHAT THEY WERE GOING TO DO AND LOOKED TO SEE FROM WHERE THE PROBLEM CAME. THEY WERE HELPFUL IN SUGGESTING WHO TO CALL TO GET THE SOURCE OF THE PROBLEM RESOLVED. THEY HANDLED THE CLEANUP THAT I HIRED THEM TO DO VERY METICULOUSLY. OTHER COMPANIES WOULD BE SO LUCKY TO HIRE SUCH OUTSTANDING PROFESSIONALS!

THEY WERE GREAT. THEY RESPONDED IMMEDIATELY, PROFESSIONALLY AND DID A GREAT JOB.

VERY MESSY AND NOISY PROCESS, BUT THE TECHNICIAN DID A GREAT JOB ASSESSING THE DAMAGE AND MAKING SURE THAT THE STRUCTURE WAS PROTECTED. HE WAS FAIRLY GOOD AT LETTING US KNOW WHEN HE WOULD BE ARRIVING, AND WORKING WITH OUR SCHEDULES.

THE ASSOCIATE WAS KIND IN A DIFFICULT SITUATION, EXPLAINING THE DAMAGE AND REASSURING ME THAT ALL WOULD BE ALRIGHT. THE EQUIPMENT WAS VERY LOUD AND USED A LOT OF ELECTRICITY.