ServiceMaster of Portland

ServiceMaster arrived promptly and went into action. They didn’t quit until the house was thoroughly dry. They very professional and thorough. I’d use them again any time.

It went very good. They worked with me on scheduling. They worked around my schedule. They took care of everything, moving furniture out in preparation for the clean up.

Said they did not do the work that was requested after coming out and charging for an estimate.

They were easy to work with. They did everything they needed to do. They put in all sorts of drying fans. They did a good job. They followed up the other day and said everything was back to normal. They walled off the living room from the dining room to keep the heat in while they were working. They also moved all my living room furniture out of the house before they started to demolish to keep the dust and debris off of it.

I had a serious fireplace fire that filled my 100 year old home with thick black smoke and resulted in serious soot damage. I needed expertise in soot and smoke clean up in an old, craftsman style home. The work required 3 cleaning technicians for 2 days. I paid out of pocket vs.using insurance. Pro: The workers were great; Lupita/Duita? was the lead; she had incredible knowledgable and skill. Dora, Lillian and Hymie were all hard, effective workers. I could not have asked for a better team. The work was difficult requiring issue specific knowledge and different cleaning products and approaches. They knew what they were doing; I had complete confidence in their ability. Con: Brock's response to my initial call was quick. It then took 3+weeks to get the work scheduled. I sensed that the company prefers work being done through an insurance claim and my self-pay took lower priority. I was very satisfied with the quality of work and the outcome.

Very dissatisfied with the work that was provided. This company misplaced many items that could not be explained. We feel that they were trying to milk our insurance policy by doing extra work that was not in our initial agreement. They had subcontracted out a laundry/ dry cleaning company that didn't do a very good job, and also cleaned things that didn't need cleaning. Destroyed several clothing items that were what we considered easy fixes. Overall dissatisfied with the non-English speaking labor. Hard to communicate with the help at times. I feel that this company, the construction company, and dry cleaning business having worked together before and have quite a racket going on with unsuspecting customers that are a bit overwhelmed after a fire. I feel we were taken advantage of over the year it took to rebuild. Thank you. -Brian & Mollie Bledsoe

My insurance agent referred me and spoke highly of them. Called at 0830 and they were here by 1000 ( mine was not an emergency). Estimator was prompt, professional and knowledgeable. he showed me the problems, found water in one area of the wall that I hadn't even considered, how to treat, etc. I will be fixing the roof first, drying it out,etc then fixing. We discussed and decided they were not needed at this time. I hope I never have a disaster in my home but if i do they would be the first person I call.

They came in not only for me but for my neighbor because it was a joint problem. Service Master brought in humidifiers and all the other stuff. Everything went through my insurance company. They were timely and they were professional. Their cleanup was fine. I think it was a thorough job. They brought lots of equipment to not only do the cleanup but also to remove any kind of mold that had formed and remove all the moisture from between the walls. They did a good job.

The master bath flood occurred on May 12, 2014, and primarily involved the master bathroom,the carpeting, carpet pad, and underlayment in the master bedroom, and some seepage into the second bathroom. While the tear out occurred right away, they left behind debris and nails sticking up in the floor allowing for foot puncturing. Although they left us with one working bathroom, they installed heaters and blowers in both bathrooms, which they essentially set and forgot about. We were forced to crawl over and around the heaters and blowers to access and use our one working bathroom. If I remember correctly, we had to remind them to set a blower under the house, which was part of the planned work. What was suppose to take 4 days max, was left for 10 days, thereby delaying the remediation work. The workers sent into our home were young. Communication from the company was essentially non-existent. While eventually they came and cleared out, the process did not leave us feeling confident about the work.

It went super well. They did it within five hours and then my house went from a disaster to immaculate. The price was fair and they were very professional. All I had to do was sweep and mop. They performed a miracle for me.

I had them come out and take care of a problem in my basement. Cats had been using an area of my basement for a catbox. They are like a disaster clean up company. They have a 500 Dollar minimum fee, which I thought was very high, but it is typical. They cleaned up an elevated crawl space. They had to come out twice, because the first guy didn't do a great job. They were very good about checking in on me after they did the first install. There was some confusion on paying the bill, and they were very unpleasant when it came to that.

David came out on Monday to clean sewage water/waste out of basement closets and bathroom shower drain. Cleaned one closet, partially; didn't clean shower at all. Called company the next day and they said they were booked and couldn't get to the shower and closet clean up that day. I insisted that they come and make it right that day or I would find someone else who would. David came back and cleaned out one closet--still didn't move any of the items stored in the other affected area to clean that area, which had been sitting in waste water, claiming he had to get approval from project manager to clean personal belongings. Wrote on walls with red sharpie "ABATE" without discussing with me, the homeowner...the list goes on. I called office on day 3 with issues and was told the field supervisor would call and come out and "make things right". I took the day off work and supervisor didn't call or come over and I got VM when I called to talk with Customer Service. Today is day 4 and the field supervisor called and I told him it was too late to remedy the situation--I'll start over with another company.

It was a Sunday morning and we called them. They came out. They literally did not know what they were doing. We had an inch of water in our basement. They came out with no pumps. They came out with nothing. They wanted to put stands in there. I had drawers in my laundry with full of water. They picked up the wrecks that were there and took them with them. The next day, I called them and I said I didn't like they were doing anything because they didn't know what they were doing. They tried to charge us a lot of money and they didn't do anything. So, we called the insurance company and they sent some people out who were wonderful.

We had sewage backup into our basement. State Farm set us up with Service Master and paid for all services. I was fairly satisfied with their work. We needed carpet removed and flood cuts to two walls, as well as sanitizing of some furniture. They were very responsive and friendly on the phone. The techs arrived on time and appeared professional. My complaint is upon looking in our drain in the basement the techs noticed water and recommended we get a plumber as they said it didn't look like it was draining. After spending $150 to get a plumber out he explained that this is normal - water sits in the p trap and it prevents sewage gases from permeating the house. I feel like the techs should have known this, which apparently is fairly common knowledge! When I spoke to their supervisor about this he was very apologetic and talked with the techs about it. Otherwise they did what they were supposed to do in a timely fashion and were respectful of our house.

The technicians were always courteous, on time, and professional. The work took a total of 5 days.

My dishwasher broke and flooded the basement with wet drywall and water dripping down the walls. Several neighbors had called Servicemaster recently, so I gave them a call. They did send someone out within a couple of hours. I asked for a ballpark estimate and when they could get started. He said that he might be able to give me an estimate that evening, but could not have anyone out there until Monday (this was on a Friday)! When I asked him if it was a good idea to leave wet drywall and wet hardwood floors that long, he said it would be best to get them dried sooner, but that he wasn't sure he could get that done. He then took some pictures and left and never called me back. Luckily I called a different company who came out the same day, had fans and dehumidifiers running within 4 hours and saved the hardwood floors.

They were very flexible in working with a severe allergy. I would use them again in the future.

They came over and there was flood in my house. The pipe had broken and the entire basement was under water. I called them and it was a Sunday morning. One gentleman came three or four hours after I had started working on it myself. I had personally pumped out quite a bit of water because I had a small pump. The guy came and asked him if he had a pump. He said he didn’t have it. I told him that I had already informed that my basement was flooded and still he had come without a pump. I asked him what he had. He said he just had the fans. I told him that he wasn’t doing me any good, as the water had to be taken out first. He couldn’t do much for me and it was ridiculous. I decided to go with someone else. Then after a month ago or three weeks ago, I received a bill form them for over a $1000. I called the company and told them that the guy had not done any work when he came. They started telling me what all he did. It was a bad experience overall. I would never use them again in the future.

They are a big company. They did fine. They did a good job. The experience was good and fine. They came out and picked up the carpet, took it away, cleaned it and then brought it back. The carpet was clean and dry. They did a fine job. The price was fair. I would use their services again in the future.

Our gutters were clogged and we did not know until one of the winter storms sent rainwater into the window well of one of the guest bedrooms. The guys at Servicemaster came promptly, gave and estimate, explained what would happen, and quickly got to work. They gave us a suggestion on who to call for getting the wall fixed and carpet relaid. When the bill came, there was no surprise. My husband and I were both very happy.

They will come anytime you call. They came on a Saturday morning and started work right away, which was convenient for us. He was honest about when the work would be done. He worked with us on pricing issues. He was flexible in that way.

My wife interacted with this company. We have used them before. She liked the work that they did. They did a really good job for her. They were very professional. The two guys that actually did the work had uniforms. They were polite and professional. They answered any questions.

Servicemaster of Portland were prompt and courteous. They were professional and overall I was very happy. They did a good job.

They were great and everything was fine. They were prompt, professional, and courteous. I would use them again if needed.

Jeremy Thompson was the team leader who coordinated the whole job, he was great! They did an outstanding job in every respect. They were punctual, courteous and the staff was friendly and helpful. I would hire them again without question.