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New Outlook Cleaning Services Inc

4.6(
666
)

Gutter Cleaning, Window Cleaning, Pressure Washing,

... +7 more

About us

New Outlook staffs over 10 employees all background checked for your safety and comfort. We pride ourselves on taking care of all aspects of your home project in house and our office staff is available via phone anytime to answer questions, get you on the schedule, or process your account. We carry an Oregon contractor's license and are trained to clean roofs, eliminate moss, and make sure your windows and driveways are cleaned safely and properly. What makes us stand out from the other cleaning services out there? Over 5 million in insurance to protect you and your home, a Streak Free Guarantee, completely satisfied with the cleaning project, and our 3 S's: Satisfaction (yours), Safety (for us and you), and Service (excellent customer service from start to finish). New Outlook prides itself on being the best cleaning company in the Portland Metro area. Spoil yourself by letting us solve your home cleaning and maintenance needs. Call or visit our website to get the bid process started.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Window Cleaning, Pressure Washing, Gutter Cleaning & Protection, Roof Cleaning, Glass Restoration & Scratch Removal, & Water Stain Removal.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6666 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
14%
3
6%
2
3%
1
3%
Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Write a review
Showing 651-666 of 666 reviews
Paula B.
04/2013
4.0
gutter cleaning
  + -1 more
unknown
Description of Work: Overall, the company was very professional and friendly over the phone. They apologized for being extra busy because of the Big Deal and time of year (which is understandable). But since I couldn't schedule the service sooner than a month, I need to contact a different company to get the service done sooner. In the future, I will make a point of calling a company wiht a Big Deal to know the scheduling details before I purchase a Big Deal that is time snesitive/seasonally needed.
Rating CategoryRating out of 5
Yes, I recommend this pro
SYLVIA A.
04/2013
5.0
window cleaning
  + -1 more
They did a nice job!
Description of Work: They did clean all of the windows in our house, except for the skylight, but it turned out well!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from New Outlook Cleaning Services Inc
[member name removed], Thank you for the feedback and excellent review on our service. I would be happy to get a crew to come by and clean the skylight, especially if it was something that we missed. I will have our operations manager give you a call to discuss. Hope to help you on the next cleaning project as well. Micah Shelton New Outlook Cleaning
Judi D.
04/2013
5.0
gutter cleaning
  + -1 more
Excellent!
Description of Work: While this was a goupon special;however, they did not come short on their service. Two guys came to do the job. They were about 10 minutes late. When I call to make sure they were coming, the owner was in the process of calling me to let me know they would be late. They were timely, cleaned up when they were done. I was very satisfied and would use them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$99
Response from New Outlook Cleaning Services Inc
(Member name removed), Sorry our crew was running behind. Its our policy to call at least 15 min prior to arrival if we are going to be late so I will make sure that all our staff is reminded of this. I'm glad that everything else went as planned and you were able to benefit from our services...Coupon our not our motto is to treat your home with as much care as you would, every time. See you on the next project. Micah Shelton New Outlook Cleaning
Andrea V.
04/2013
5.0
window cleaning
  + -1 more
Great
Description of Work: Two guys came to clean our windows inside and out. This was from an Angie's Big Deal of $99 for 15 windows. The guys were on time, courteous, and efficient. Since we didn't have 15 windows to clean, they cleaned our indoor French doors to give us full value. I would use them again. They did in 1.5 hours or so what we would have done in 5 hours! It looks great.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from New Outlook Cleaning Services Inc
[member name removed], I'm so glad that you were pleased with our service. We look forward to providing you with the same level of care for years to come. In addition I love that you found the hidden value in our services...getting your time back. Leaving these jobs to us lets you enjoy and use your time how you want to. Let us know when we can help again. Micah Shelton
Brian B.
04/2013
5.0
replacement windows
  + -1 more
Excellent experience!
Description of Work: Cleaned all the windows and jams in the house. Did a excellent job and walked through the work after. Definitely use them again!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from New Outlook Cleaning Services Inc
{member name removed}, It was great working with you as well on this project and we look forward to working with you on many to come!
Mark B.
04/2013
5.0
window cleaning
  + -1 more
Perfect
Description of Work: Cleaned windows. Did a superb job, as always! A reliable business that provides exceptionally good service and realizes more than satisfactory results.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$128
Rhonda S.
04/2013
5.0
window cleaning
  + -1 more
See above for details.
Description of Work: So far I am very impressed. Tony came to my home to give me an estimate. He was punctual & professional. The windows are scheduled to be cleaned on April 2nd. I will give you a more detailed review at that time. Windows were cleaned yesterday. Tony did an excellent job. I will definitely refer his service to others. Thanks! Rhonda Saftich
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$124
Response from New Outlook Cleaning Services Inc
[member name removed], Thanks for the pre-cleaning review! I can't wait to see what you thought of our cleaners and the outcome of your project. Micah Shelton New Outlook Cleaning
Sudhaker N.
03/2013
5.0
gutter cleaning
  + -1 more
unknown
Description of Work: Overall it was a good experience. They came on time and provided the estimate. They explained what is covered and not covered by the deal. The estimate was little more than my budget since the area was bigger. Their manager gave me a follow-up call and tried to makeit work. So over all I was happy.
Rating CategoryRating out of 5
Yes, I recommend this pro
david N.
03/2013
5.0
window cleaning
  + -1 more
did ok
Description of Work: washed windows inside and out
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from New Outlook Cleaning Services Inc
David{Member name removed} Thank you for the feedback and leaving a review on our company. I was a little concerned that the service was just "ok" in that we try and provide the highest level of window cleaning around. Was there something that didn't look right, left undone, or needing to be re-cleaned? As always all our work is guaranteed or you do not pay. If there is anything that needs to be looked at I would be more than happy to come by and assess and or re-clean for you. Micah Shelton-GM New Outlook Cleaning 503-502-6348
Kathy B.
03/2013
3.0
gutter cleaning
  + -1 more
See above
Description of Work: Somewhere in the cleaning process I ended up with an orange streak on my carpet. To the company's credit they did continue to try to gt the stain out, and ended up taking the rug to their shop. The rug was returned in good condition
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$99
Arthur S.
03/2013
4.0
gutter cleaning
  + -1 more
DID A GREAT JOB
Description of Work: CLEANING OF GUTERS AND INSPECTION
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$99
Response from New Outlook Cleaning Services Inc
Member, I'm glad you liked our work. Keep us in mind for future cleaning projects around your home. Kindly, Micah Shelton New Outlook Cleaning
Ellen B.
03/2013
5.0
gutter cleaning
  + -1 more
Great!
Description of Work: They were prompt courteous and did a great job. I will use them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from New Outlook Cleaning Services Inc
We can't wait to work with you again as well! For each of our many services you can expect the same great service. Kindly, Micah Shelton - owner New Outlook Cleaning
JEFF A.
03/2013
3.0
gutter cleaning
  + -1 more
Not well
Description of Work: They tried.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Response from New Outlook Cleaning Services Inc
Member, I'm really shocked at this review. After speaking to you on the phone and discussing project through email it was determined that you were out of our response area. Through the course of conversation I even offered to assist you in finding another cleaning service closer to your rural home. For all our customers please see email conversation with the customer. New Outlook prides itself on three things: Service, Satisfaction, and Safety please don't let this review detract from that. From: Micah Shelton-Owner Member, Great to talk to you today. I was looking over your Angie's List purchase and see that you are out in Gaston. Generally we don't service the outlying areas without a travel fee. I wanted to be up front with you on that before we got you on the schedule. We would have to assess travel time from the Hwy 26 area to your place and back to cover additional fuel and employee costs. Let me know how you want to proceed, Micah Shelton New Outlook Cleaning Services 503-502-6348 Customer did not respond after 3 days so a follow up email was sent: From Micah Shelton-Owner Member, Just wanted to follow up with you in regards to your Angie's List purchase. In my last email I addressed the travel component of your project, and wanted to make sure you received that information before we proceed. If the additional charges are not a problem I can get you on the schedule. If they are I can refer you to a few of my colleagues that work out in the Hillsboro/Gaston area more frequently. Please let me know how you would like to proceed. Kindly, Micah Shelton New Outlook Cleaning Customer reply: Micah, No I didn't receive and travel conditions. You say "generally" we don't service the outlying areas without a travael fee" This was not stipulated in your presentation with Angie's list. The fact that the fee for services only covers 100 lin. ft. of gutter cleaning is excessive in itself. I would suggest that you absorb the travel fee, and come out and clean the 100' of gutters. Kind regards, AL Member New Outlook Response: Member, I appriate your feedback but I cant loose more on the project than I already am due to Angie' Lists take from the deal. I would be happy to come out and clean your gutters but I have to cover my employee costs, fuel, and time. I attached a link to our Angie's List page and if you click on service area map you will see the indication as to where we cover. Please let me know how you wish to proceed. Kindly, Micah Shelton New Outlook Cleaning Customer response: Micah, I do not want to proceed with this work due to the increased costs. Hopefully our position can be seen and the numerous A ratings will speak to the high standard we hold ourselves to.
William M.
02/2013
4.0
gutter cleaning
  + -1 more
Went well.
Description of Work: Gutter cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro
$100
Response from New Outlook Cleaning Services Inc
Member, I'm so glad your cleaning went well. If there is anything in the future that we can assist you with please let us know. In addition, any feedback that would bump our service into the A category we would gladly take the criticism and input Kindly, Micah Shelton New Outlook Cleaning Services 503-502-6348
Brett S.
01/2013
5.0
window cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$216
Response from New Outlook Cleaning Services Inc
Member, Thanks again for using our service to get your windows cleaned. I hope that they brightened up your winter. We look forward to working with you in the future and would be happy to extend this same discount pricing for your next spring cleaning. Kindly, Micah Shelton New Outlook Cleaning WindowCleaningPDX.com
JaNell E.
12/2012
5.0
holiday decorators
  + -1 more
Excellent
Description of Work: I had New Outlook clean out my gutters. After they had finished I asked if they could put Christmas lights on the front of my house. My roof is high and I'm very afraid of heights. I called and they made an appt. to come within a couple of days. Tony arrived on time and very professional. He went to work and it only took him less than an hour to complete the work. I was crunched for time, had to be at a meeting at a certain time. Tony was quick, efficient and did an excellent job. All the lights are straight and even. Something I could have never done.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from New Outlook Cleaning Services Inc
Member, Thank you for the glowing review. I m so glad Tony and the gutter cleaning crews were able to get your homes gutters not only working perfectly, but looking amazing as well. We look forward to working with you in the future as well and hope you have a great start to the New Year. Kindly, Micah Shelton New Outlook Cleaning

Contact information

18809 Willamette Drive, Portland, OR 97068

http://www.newoutlookcleaningservices.com

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
210471
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Gutter Cleaning,
Window Cleaning,
Pressure Washing,
Windows,
Roof Cleaning,
Gutters,
Holiday Decorating,
Deck Maintenance,
Homebuilders,
Blind Cleaning

FAQ

New Outlook Cleaning Services Inc is currently rated 4.6 overall out of 5.

Sunday: 8:00 AM - 6:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

New Outlook Cleaning Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, New Outlook Cleaning Services Inc offers free project estimates.
Yes, New Outlook Cleaning Services Inc offers eco-friendly accreditations.
Yes, New Outlook Cleaning Services Inc offers a 10% senior discount.
Yes, New Outlook Cleaning Services Inc offers emergency services.
Yes, New Outlook Cleaning Services Inc offers warranties.
New Outlook Cleaning Services Inc offers the following services: Window Cleaning, Pressure Washing, Gutter Cleaning & Protection, Roof Cleaning, Glass Restoration & Scratch Removal, & Water Stain Removal.

Contact information

18809 Willamette Drive, Portland, OR 97068

http://www.newoutlookcleaningservices.com

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM