Neil Kelly Company

Description of Work: Neil Kelly remodeled my bathroom.

Description of Work: Neil Kelly was our contractor when we did the "clean energy works" program to upgrade our home for a tighter "envelope" and better insulation. Kattie Martin managed our project and was extremely approachable and responsive. They insulated our attic, all walls and some random side spaces. We opted to contract them to re-side our house since we were looking to have that done at the same time as getting blow-in insulation. Also added on changing our entry and side doors to fiberglass, and changing out 2 old and broken alluminum windows.

Description of Work: They weatherized our home for us.

Description of Work: Estimate.

Description of Work: It took several weeks after first contacting Neil Kelly to get a call back. We finally made an appointment and he showed up on time and gave a very good look over the project. He was very nice and easy to talk to about the work to be done. However, I never received a bid. After about 3 weeks, I called to see if he was even interested in the job. He told me he was and would get the bid out the next day. After over 2 months, I still have never received a bid on the job.

Description of Work: I have used Neil Kelly for handyman services. They have done some small repairs around the house.

Description of Work: insulation, new furnace, new water heater, two new windows, new fan for bathroom, new door for attic

Description of Work: Working with Neil Kelly was a pleasant experience. I worked with a Neil Kelly designer to give my kitchen an updated look. From the beginning, the designer was involved in the process. She met my husband and I at our home. I told her what I envisioned for my kitchen. I wanted to keep all the orignial cabinets, but install a new island which would include a new kitchen sink. I also wanted the old tile countertops replaced with new engineered stone. I wanted the island to be a cherry cabinet with bead board and have matching beadboad and crown molding above the exhaust hood that extended from the exhaust hood to the kitchen ceiling. The designer looked at our kitchen and took notes. The designer brought the project manager to our home, and introduced us. They discussed with us how they would protect our floors, and existing cabinets, took measurements and discussed how the work would be done. After we picked out the island cabinet color, engineered stone, new sink, faucet, dishwasher, garbage disposal, the designer had a schematic drawn to show us how the completed kitchen would look and were provided with a timeline from the project manager showing what work would be done on what days, and the times that the contractors would be at our home. The work took about 5 weeks, and it far exceeded my expectations. The project manager called the contractors daily on their cell phones to ask about the status of their work and was often on site to look at the progress, answer questions and to anticipate any problems. The designer was onsite with the tile mason laying out the tile to get the right look .

Description of Work: Neil Kelly provides and installs home energy materials in homes.

Description of Work: Neil Kelly investigated some rotten siding, assessed any carpenter ant damage (minimal) and performed the necessary repairs to bring our home back to "normal." Also replaced metal flashing and window trim in second story windows. This is just our most recent project. We have used them consistently for years.

Description of Work: He replaced a front door module. I had some damage from a roof leak, and they replaced everything for me.

Description of Work: kitchen countertops (silestone) and back splash and new sink installation

Description of Work: My wife and I have enjoyed our house for 20 years, but it needed to be updated. Our project included complete kitchen, complete master bedroom and master bathroom, new flooring upstairs and downstairs (carpet, hardwood, vinyl and cork) complete interior repainting, some new windows, and updating the utility and laundry room. This was a huge project for us. Something we could not risk to just any remodeler. 2-3 months was spent on just the planning alone. But it was worth the time, because when the job started, it just went like clockwork. Any changes we made after we started were completely needed to keep the house in tip-top condition.

Description of Work: Our entire kitchen, 1st floor bathroom, and the unused space between them was taken down to the studs and rebuilt. In addition we removed an old chimney from the basement through 2 stories and the attic; added a laundry chute and floor space where the chimney used to be; reframed a small opening to enlarge the kitchen by 6 ft (complex reframing of load bearing walls); reframed the floor on the entire back section of the house; put in a new water line from the street to the house; and put in a new 95% efficiency furnace. The job included everything you could imagine: demo, framing, all new electrical in the remodeled area, new plumbing (including through the basement and they ran new plumbing to the 2nd floor bathroom which sits above the kitchen), a new ceiling, insulation, drywall, custom cabinets, countertops, electrical and plumbing fixtures. Also we added a new back door and a new window.

Description of Work: They first did a Home Performance audit, which included a door blower test, and an extensive test of the heater ducts. Based on the results of those tests, and discussion with us about what we wanted to achieve, they proposed what should be done. This included insulation in our crawl space, air sealing, more insulation in the attic, weather stripping on our doors. During this work they found a door and a window with dry rot, and we asked them to replace both of these. After the work was completed, they performed both tests again to see if the improvement was adequate, and it was. Also to make sure we improved enough to qualify for tax credits, which we did.

Description of Work: He did a major remodel in 2009 and then came back in 2011 to do some additional work.

Description of Work: Our 1990's bathroom was in need of an update, from the carpeted floor to the all white cabinets and tile it had a bad case of the blahs. We had used Neil Kelly company in the past for a kitchen remodel and found them to be great to work with. On this project Janel Campbell was our designer and from our first meeting with her she understood our wants and needs and had a vision for the project which was outstanding. Dan Moore was the project manager for our remodel and he was courteous, knowledgeable and available when needed. The contractors used on our project were professional and all did an excellent job, the tile work in particular is wonderful. We couldn't be happier with the results of our bathroom remodel and now feel that our 90's blah bathroom is a spa-like retreat.

Description of Work: I used Neil Kelly to do the energy efficiency audit. They did the audit on 7th of April. They gave me $100 off on the amount I paid them.

Description of Work: Neil Kelly provided two estimates for us - 1 for our guest bathroom cosmetic remodel ($18K - $20K) and 1 for our master bathroom complete remodel ($42K - $47K). I went to NK first because they did our kitchen for the previous owners of my new home, and the kitchen is very nice. We did not end up going with Neil Kelly because the estimate for the guest bath was very high. We met Barbara at a free bathroom remodel seminar, and that was helpful. She later came to our home to see our projects and then we met at her office for estimates. Barbara was nice and helpful, but we just didn't feel like the price was justified - We have no problem paying for quality work, but I feel like we would have been overpaying. The estimate for the guest bath remodel was very high, while the estimate for the master bath seems more reasonable. In this review I'm focusing on the guest bath remodel because we ended up doing it ourselves for $10K.

Description of Work: This was a remodel of our master bathroom, and it involved designing a custom shower, along with gutting most of the rest of the bathroom and installing almost everything new except the toilet. There was one area we wanted to leave the same, and the designer, Janel Campbell, helped to ensure that everything blended perfectly. The custom shower involved a great tile design by Janel and we appreciated her excellent guidance on picking tiles and other fixtures. We also appreciated that she suggested some extra safety features that were added as options. These features will allow us to stay in our home longer as we get older, but we would have had to pay much more to have them installed later, so this was really helpful.

Description of Work: They gutted the bathroom and remodeled it from floor to ceiling. It was designed by their designer and he was also a salesman. They oversaw everything.

Description of Work: full kitchen remodel

Description of Work: Neil Kelly remodeled our master bath and painted our master bedroom.

Description of Work: I called Neil Kelly to ask if they handled water damage repairs. The contact told me that they don't usually work with insurance companies, because "those insurance companies just pay lower-quality contractors and we're in a different category." However he said he'd come the following week to give me an estimate. Once here, he constantly tried to "upsell" me to spend more than necessary for work that I didn't ask him to quote on; as an example, he said I needed a new sliding glass door (the door was fine, it just needed to be reset, but not only did he say I needed a new door, he said I should upgrade to a more expensive model). He also said some pre-existing nail pops needed to be repaired ... but that was not requested or needed, since there were only a few and I didn't even notice them. He acted so arrogant and told me they charge $80/hr but for our building the cost would be $90/hr -- only because it's a complex of 11 attached homes. However, when asked why their hourly charge is more for an attached home than a single family home, he couldn't answer the question, instead saying "well we're a union shop so I guess it has something to do with the union rules." He mentioned doing other repairs that I didn't ask him to quote on (since this was being paid for by insurance, only specific items were requested, but he repeatedly ignored that). When he left after being here for about 45 minutes, he said he'd had the quote to me by "no later than this weekend." That would have been 1-1-11. The following day I sent him photos of the roof that he could give his roofer -- he said his roofer would come out "within a few days" but I never heard another word from either the estimator or the roofing subcontractor. Finally, 11 days later ... with no phone call and no email notice, I walked out to my car and found him in my driveway! He hadn't even rung my doorbell but instead was out in the middle of the driveway with a dog on a leash, talking to a contractor who he said was his roofer. He said, "we came by today to give you a quote but I see you already have another roofer here." I replied, "you never got back to me with a quote." I was annoyed that he remained in our driveway even after I drove away. He is so unprofessional! I would never recommend this company when they operate in such a sloppy manner. Later this afternoon, he FINALLY emailed me a quote (11 days after his visit) and it was for $42,000. -- more than 4 times more expensive than THREE other licensed general contractors' bids. It was laughable, especially considering his terrible attitude and very poor customer service.

Description of Work: They installed two sliding doors in my home.