Basement reconstruction project. Lifted house, dugout 2 feet or so of basement, poured new foundation slab and walls, constructed egress stairwary and windows, replumbed, installed new furnace and ducts. Horrible experience. DO NOT USE NEIL KELLY (NK). 1-The contract is supposed to be a NTE contract for the designed project. FALSE-this is only if all of the project components are thought out, clear, and end up on the scope of work. As industry outsiders we have to put trust in professionals to scope a project correctly. In our case, although the design was what we hoped (we thought at the time) the scope was vague and did not include all of the project components and small details to carry the project to completion. It turns out that the devil is in the details. Further, I've come to believe NK knew the project would end up at a higher cost, but they failed to tell us at the onset until those portions of the project revealed themselves--i.e., the front and back porches needed to be rebuilt due to lifting the house (not in scope of work [SOW]). The porches were known as a scope issue internally at NK and two of their more experience project managers refused to take on the project because of this (this was only recently revealed to me by senior staff at NK, roughly 1 year after we signed the contract). 2-They are a Design/Build company, but it would be well worth it for anyone that can afford NK to hire an architect for the design and another company for the build. NK's design was FLAWED. They failed to measure the grade around the house correctly, which caused the egress stairway to be to short by 2 steps. Rather than checking with me prior to changing the design, NK formed up the stairway in an adhoc (unappealing) way that we did not approve prior to pouring the concrete. They also failed to measure the grade for the sewer pipe correctly and had to replace it, last minute. They did not charge us for the replacement, but NK did ruin our landscaping in the process of replacing the pipe and have failed to restore it back to its original condition. 3-Used a substandard concrete subcontractor and provided poor oversite and project managment. The foundation walls were not braced properly for the pour and they buckled inward rougly 1.75 inches along the length of our house. The concrete subcontractor formed the egress window wells incorrectly (did not follow the design) and the project manager for NK either failed to notice or did not revise based on the plans. We had to bring it to the attention of NK, who used the same subcontractor to demolish and replace one of the window wells. The replaced window well now has (sub)angles on it like a surrealist sculpture. The other window well still does not match the design and there are major cracks in the stairway and landing. 4-FAILED to provide a written project schedule even though I requested it at the start a number of times. When I pressed about it again later in the project, NK said it was not industry standard to provide a schedule. I was TOLD our house would be lifted and unliveable for 8 weeks. We were told at week 7 that there was a delay, and we weren't able to move back in until Week 12. We have two small children and this delay was very difficult to manage last minute. Further, the project manager rarely checked with me regarding project details that I should have been informed about, leading to a number of errors that needed to be corrected. We've spent so much of our own time and energy correcting errors and making sure tasks are done properly and according to the design. Several times we've been told by the project manager that tasks were out of scope and would not be performed by NK even though they were clearly stated in the SOW. After pointing out the exact place in the SOW the tasks were indicated, they would schedule the work. 5-FAILED permit final inspection. NK submitted engineering designs to the city that did not reflect the scope of work, apparent upon my later inspection that there would be items required to meed code that were unaccounted for in NK's SOW. These things include: a smoke detector in the basement (standard City code) and a railing around the egress stairway (among other things). I noticed after my own inspection that the permit designs are different from the designs in the SOW in that they DO include a railing at the stairway. NK refuses to take responsibility for passing the final inspection. We've been asked to take out a separate permit under our own names to pass inspection. 6-SENIOR LEADERSHIP has threatened mediation/arbitration twice when we've aked them to address the design flaws/errors or requested status updates for the remaining/incomplete tasks. Once the project is deemed "substantially complete," whether it is or is not, NK requires final payment. Many of the above-mentioned errors/incomplete tasks, including passing final inspection, are unresolved and haven't been acknowledged by NK as something on which they will follow through; however, NK has deemed the project "substantially complete" and are demanding final payment. When I brought up the remaining tasks and asked for an update, senior leadership at NK ignored our concerns, threatened mediation, and said they would be exercising their lien rights in the meantime. In sum, there are plenty of high-quality companies out there in the Portland area that are personable, care about their work, take responsibility/corrective actions for mistakes, use high-quality subs, and are hands-on regarding project managment and communication. All while charging much less. If we could do it again, we would hire an architect for the design and contract directly with a builder. If we could do it again, we would hire another design/build company. If we could do it again, we would hire ANYONE BUT Neil Kelly. Don't think like we did, we thought: if they cost the most, advertise on NPR, and have been working in the region for a long time, they should be the best. We learned the hard way that they are far from the best.