Cityscape Renovation & Restoration LLC

Outstanding experience with Cityscape Renovation & Restoration. We have a 1927 tudor home that desperately needed upgrades. Christian helped plan our dream kitchen and adjacent bathroom. It was a fun, collaborative process, not nearly as stressful as I feared. Christian and his crew were highly adaptive during the process as we threw them a couple curveballs. Even with a few changes on our part, we ended up on time and on budget. Every little detail from framing to finishing seemed to respect the original design and style of the house, which was very important to us. I would highly recommend Cityscape if you're looking to renovate a home. We'll be calling them again when it's time for a basement upgrade.

In Oct, 2017 Christian from Cityscape Renovation & Restoration repaired my upper deck, which was leaking into my dining room downstairs. Christian came highly recommended from another company who had done some work for me. So when Christian agreed to jump in and do the job quickly I didn't think to research them. They quoted me a price of $5735, which I thought was pretty high, but it was getting close to winter and it was leaking. so I agreed. I was never offered a contract or anything in writing (dumb me). When they finished the job, Christian was not there and he asked me to give a check to one of the workers, which I did. I expected to get a receipt in the mail but never did. I requested multiple times via texts and phone that he send a receipt and also send information on the type of roofing material he had used and how to maintain it. He only responded to one text, saying he would send a receipt but never did. Then while trying to determine how to clean the surface for the 2018 winter, I noticed a large bubble with water under it. After almost a year trying in vain to contact Cityscape I filed a BBB complaint against them for an unacceptable job and refusal to respond to my requests for a receipt and information on the materials used. Once I filed the complaint, he responded pretty promptly and came and patched the bubble and gave me both a receipt and information on the material used. The patch was an eyesore! I contacted the material manufacturer Rep, who came to my home. He said the patch looked awful and was not even the same color material as the rest of the deck. Christian had tried to blame the problem on the fact that I had furniture on the deck. According to the Rep, the furniture should have had no negative affect. Hello – it’s a balcony, not a roof. Of course we had furniture on it. The manufacturer's Rep committed to donating the material to have it done right and Cityscape agreed to do the work, but the weather was already getting bad, so I had to wait until this year (2019). In attempting to contact Cityscape and the Rep this year, I found that the Rep was no longer there and of course; Cityscape did not return my call. I tracked down the new company Rep, and they still commit to donating the material. However, I have to pay again for someone to do the labor because, according to an email from the current Rep: “I reached out to both my Seattle and Portland distributors and they both had no records of Cityscape Renovation & Restoration LLC, or Christian *****. Neogard will sell direct to customers, but only to approved applicators. My concern is that Christian had no training from Neogard on how to apply the materials, and we have no idea where he acquired them. The railing that Christian built was wobbly within a year. Being an upper deck above the river (I have a floating home), a fall would have been deadly for my 4 year old granddaughter who lives with me. I do have to give him credit for noticing it and bolting it to the house for stability. In short, this guy way overcharged me for an inferior job, did a lousy fix and now it’s too late in the season once again. To top it off, now I will have to re-pay for the labor to do it right this time.