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Anctil Heating and Cooling

Founded 1976 • With Angi since July 2005

4.7

(210) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

Family owned & operated. Additional email - service@anctilhvac.com, install@anctilhvac.com, brian@anctilhvac.com Additional DBAs - Anctil Sheet Metal Co, Anctil Heating & Cooling Service....

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Verified Reviews

A few reviews for this pro...
1.0

11/18/2020

Don’t use Anctil Heating & Cooling HVAC contractor of Portland, Oregon. We used Anctil Heating & Cooling HVAC contractor of Portland, Oregon to install an I-Wave-R purifier device on our Lennox furnace. Anctil sent a Technician who admitted he had no training on installing this device. Within four months of the I-Wave R install, our furnace started acting weird. We did the usual of swapping out th...

Description of Work
I-Wave R install

Category electrician,heating & air conditioning/hvac

Service Provider Response

It seems there may have been a misunderstanding here. We exchanged e-mails with you indicating that we would be refunding you for the other company's service call. Receipt of that message was confirmed and you had indicated that you were satisfied with this outcome. We in no way intended to insult you, and while we would have loved the opportunity to have corrected any issues for you ourselves and...
4.0

06/26/2019

I had a 7:30am appointment on June 13 to have my a/c tune-up. At 7:45am I had a call from a woman at Anctil to tell me that my service person had a called in sick and asked me to reschedule. I tried to explain that I needed to schedule a half day vacation from my work before I could tell her what day would be ok but she kept cutting across me, talking a mile a minute. I could not get in a word edg...

Description of Work
I had a 7:30am appointment on June 13 to have my a/c tune-up. I have a maintenance contract with Anctil.

Category heating & air conditioning/hvac

1.0

07/30/2018

Jeff was nice before the job, but rude and unresponsive after money was paid. Got him on the fourth call with a follow up question and was told “I told you...”. Two faces.

Description of Work
Coolant leak

Category heating & air conditioning/hvac

Service Provider Response

We sent a tech out for this service call, found the system low on refrigerant, and discovered a leak in the evaporator coil. Our tech added refrigerant and our service manager contacted Lennox about the warranty on the coil. He was informed that they would not cover replacement of the coil by our company as we are not an authorized Lennox dealer (as we are authorized with Carrier and Mitsubishi). ...
5.0

01/30/2018

Wanted to replace older gas furnace and 4 ton AC unit. Estimator Eric was very knowledgeable and helpful. We went over all options. Determined we would go with high efficiency furnace and could downsize to 3 ton AC unit. I wanted low noise compressor since unit is next to outdoor deck. Went with high end Carrier most quiet model he recommended. Installers did great job. Very happy with system, esp...

Description of Work
New gas furnace & 3 ton AC unit

Category heating & air conditioning/hvac

1.0

01/12/2018

Called several times to schedule an appointment for furnace service. After several phone tag issues, Anctil quite returning the calls. Ended up calling a different Heating Company. Sorry that they did not want our business. We had used Anctil before and had found them to be reasonable and helpful.

Description of Work
Wanted annual service for gas furnace.

Category heating & air conditioning/hvac

Service Provider Response

We do show record of playing a bit of phone tag with you. After a few rounds of missing one another, our service manager made several attempts to reach you at the number provided, but the line was busy and we were unable to get through or leave a message. We certainly apologize for the difficulty connecting with one another, and are very sorry we were unable to reach you or leave a message. We hop...
5.0

10/06/2017

Having worked with multiple HVAC companies over the past 30 years. These are one of the few people that actually act and perform like they know what they are doing. Most of the other companies say they know what they are doing but then fail to follow through.

Description of Work
General service, air conditioning repair.

Category heating & air conditioning/hvac

5.0

09/02/2017

They were the original installers. They did the work that needed to be done.

Description of Work
They serviced the air conditioner.

Category heating & air conditioning/hvac

1.0

08/03/2017

Our A/C unit isn't working and it's the hottest day of the year. Just called Anctil and the receptionist said they are a week out. So...in the heat we sit... I'll be interested to see how long it takes them to respond and call us back. Meanwhile, I'll be calling other companies to see if we can get some help soon instead of a week from now.

Description of Work
We had a brand new Carrier heat pump installed by Anctil on 4/15/2009. Today on the hottest day in all of Oregon's history it just stopped working. Actually it stopped last night...kicked back on this morning and died again just now. We called Anctil right away and they can't come out to look at it for at least a week. Awesome!

Category heating & air conditioning/hvac

Service Provider Response

As the customer mentions this was a particularly hot day / week. Naturally we'd received quite a few calls of this nature and our schedule was filling up quickly. Our receptionist was forewarning callers that it may take up to a week to get a technician out. Our dispatcher returned the call later that day and we were actually able to get a service tech to them the very next day! We diagnosed the p...
5.0

02/14/2017

It was hard finding someone to work on oil furnaces.

Description of Work
They were hired to replace the honey well fan part that limits control due to it was bleeding voltage.

Category heating & air conditioning/hvac

5.0

01/07/2017

They took time to explain what they've done, they took time to show me how things have changed, and they took time to tell me what things might be needed in the future so when it got time to pay the billing, I knew exactly what I was paying for and what I was getting for the money, and when I was likely to need service again.

Description of Work
We used Anctil Heating and Cooling for a tune up on our system.

Category heating & air conditioning/hvac

    Services Offered

    Residential and commercial repair, maintenance and installation of air quality, controls, thermostats, air conditioners, heat pumps, geothermal, furnaces, duct free split, evaporator and fan coils & packaged products.

    Services Not Offered

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Visa, MasterCard, American Express, Discover, Check, Financing Available
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes