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Anctil Heating and Cooling
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
Family owned & operated. Additional email - [email protected], [email protected], [email protected] Additional DBAs - Anctil Sheet Metal Co, Anctil Heating & Cooling Service.
Business highlights
Emergency services offered
49 years of experience
Services we offer
Residential and commercial repair, air conditioners, controls, duct free split, evaporator and fan coils & packaged products., furnaces, geothermal, heat pumps, maintenance and installation of air quality, thermostats
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7196 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 4% |
Showing 1-25 of 196 reviews
Joel H.
Jul 2022
Chris Kayser showed up right on time and was incredibly efficient in replacing the necessary part on our unit and getting the whole thing up and running again. Did a really excellent job overall.
S B.
Jul 2022
Moving into a new home during a very hot weather streak, is not the time for Air Conditioner issues, so I called Anctil to check out the Air Conditioner icing up issues. Anctil expert Chris Kayser inspected the whole system, explaining the issue along with how to prevent future ice up occurrences. I was very relieved & cost was very reasonable. I selectively called Anctil, as this is a company that can be totally trusted, and great expertise! Cheers, S. Blacstone
Jill W.
Jul 2022
Chris Kayser was early and answered all my questions. He found the part promptly, even when the warehouse was not answering. He went out of his way to get the part and was patient with us. Thank you Chris!
Derek L.
Jun 2022
He had the tech out in the fall last year (which they recommended). Nothing was wrong beforehand. Tech found nothing wrong with the unit. Started using it this summer and the unit started freezing over and not cooling the house (for the first time in 7 years). Left VM for the Service manager. Got a call back saying they wont back up their work and asked if I wanted him to send someone out. Are you kidding me? I said "You dont back up your work and you think I'm going to use Anctil AGAIN?" So he hung up on me. Thats the customer service you get from these guys. Fool me once man.... DO NOT HIRE
Sally D.
May 2022
They were prompt and gave honest, reliable service. The pricing was reasonable.
Jordan B.
Mar 2022
Chris was right on time, listened to my long winded description as to what was happening. It turned out to be an old air filter and very dirty. He did not make me feel stupid, and in fact, empowered me by telling me how to change it, and the proper upkeep I should maintain. I had a few questions about my thermostat and he spent the time to answer and educate me further in installing a new smart thermostat. I was relieved, inspired, and so grateful for his swift and extremely friendly help. Absolutely hire this company. They stand by their work and their service providers. Even the gentleman who scheduled my appointment (only 3 days ago!) was super nice and helpful.
Dave H.
Nov 2020
Don’t use Anctil Heating & Cooling HVAC contractor of Portland, Oregon. We used Anctil Heating & Cooling HVAC contractor of Portland, Oregon to install an I-Wave-R purifier device on our Lennox furnace. Anctil sent a Technician who admitted he had no training on installing this device. Within four months of the I-Wave R install, our furnace started acting weird. We did the usual of swapping out the filter and still no change. We then called Garoken Energy Co. of Beaverton, our original Furnace installer. Within hours, the Garoken Technician identified the problem that the Anctil Technician overlooked. The instructions were outlined in the simple I-Wave install manual: “Always add a wire nut to the wires not being used (red or black) depending on voltage input”. These wires did not have a wire nut and were Arching randomly and caused the Furnace to malfunction. This cost us $180 to fix and Anctil Heating & Cooling HVAC contractor of Portland, Oregon refuses to reimburse and basically insulted us “how legit this can be” even though we provided the work order from Garoken that included the Tech Name and Number, I-Wave install PDF and Clear instructions for Wire nut use. Basically, if Anctil screws it up they take no responsibility to make it right. BTW, Garoken has been great to work with.
Response from Anctil Heating and Cooling
"It seems there may have been a misunderstanding here. We exchanged e-mails with you indicating that we would be refunding you for the other company's service call. Receipt of that message was confirmed and you had indicated that you were satisfied with this outcome. We in no way intended to insult you, and while we would have loved the opportunity to have corrected any issues for you ourselves and believe the issue may have been misdiagnosed as the error code that was indicated does not coincide with their solution, we wanted to make this right with you and agreed to reimburse you for your trouble. - Anctil Heating and Cooling"
Catherine H.
Sep 2018
Wanted to replace older gas furnace and 4 ton AC unit. Estimator Eric was very knowledgeable and helpful. We went over all options. Determined we would go with high efficiency furnace and could downsize to 3 ton AC unit. I wanted low noise compressor since unit is next to outdoor deck. Went with high end Carrier most quiet model he recommended. Installers did great job. Very happy with system, especially the very low noise AC unit.
Edwin Y.
Jul 2018
Jeff was nice before the job, but rude and unresponsive after money was paid. Got him on the fourth call with a follow up question and was told “I told you...”. Two faces.
Response from Anctil Heating and Cooling
"We sent a tech out for this service call, found the system low on refrigerant, and discovered a leak in the evaporator coil. Our tech added refrigerant and our service manager contacted Lennox about the warranty on the coil. He was informed that they would not cover replacement of the coil by our company as we are not an authorized Lennox dealer (as we are authorized with Carrier and Mitsubishi). We billed the customer for the dispatch fee and the refrigerant charge, let them know about the call to Lennox, and gave them a quote for us to replace the evaporator coil. The customer called again a few days later and we explained the situation again. We apologize that we were unable to replace the coil under warranty, and for any confusion in the communication with our service manager."
Michael H.
Oct 2017
Having worked with multiple HVAC companies over the past 30 years. These are one of the few people that actually act and perform like they know what they are doing. Most of the other companies say they know what they are doing but then fail to follow through.
Ramona K.
Sep 2017
..
Charles M.
Sep 2017
They were the original installers. They did the work that needed to be done.
Adriane D.
Aug 2017
They were great.
Janet E.
Aug 2017
.
Robert O.
Aug 2017
Our A/C unit isn't working and it's the hottest day of the year. Just called Anctil and the receptionist said they are a week out. So...in the heat we sit... I'll be interested to see how long it takes them to respond and call us back. Meanwhile, I'll be calling other companies to see if we can get some help soon instead of a week from now.
Response from Anctil Heating and Cooling
"As the customer mentions this was a particularly hot day / week. Naturally we'd received quite a few calls of this nature and our schedule was filling up quickly. Our receptionist was forewarning callers that it may take up to a week to get a technician out. Our dispatcher returned the call later that day and we were actually able to get a service tech to them the very next day! We diagnosed the problem, which required a replacement part that was not readily available from our supplier. We ordered the part, and scheduled a return visit for replacement."
Linda C.
Jul 2017
it went fine.
MARIANNE M.
Feb 2017
It was hard finding someone to work on oil furnaces.
MARIANNE M.
Feb 2017
unknown
MICHAEL H.
Jan 2017
We will use them again.
MICHAEL H.
Jan 2017
They took time to explain what they've done, they took time to show me how things have changed, and they took time to tell me what things might be needed in the future so when it got time to pay the billing, I knew exactly what I was paying for and what I was getting for the money, and when I was likely to need service again.
Julianne F.
Dec 2016
I have used them for many years. My experience with them in every way has always been an A.
Julianne F.
Dec 2016
I buy a package. When I signed up for the yearly checkup, I thought that it was very reasonable. They were great.
Jim M.
Dec 2016
.
Tim M.
Dec 2016
They were very respectful and polite. They put stockings on their shoes before they came in. They did a nice job.
Arlene K.
Oct 2016
unknown
Licensing
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FAQ
Anctil Heating and Cooling is currently rated 4.7 overall out of 5.
Anctil Heating and Cooling accepts the following forms of payment: CreditCard
Yes, Anctil Heating and Cooling offers free project estimates.
No, Anctil Heating and Cooling does not offer eco-friendly accreditations.
No, Anctil Heating and Cooling does not offer a senior discount.
Yes, Anctil Heating and Cooling offers emergency services.
No, Anctil Heating and Cooling does not offer warranties.