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Business Details

Phone Number

Address
2150 N Lewis Ave
Portland, OR 97227

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Description

Family owned & operated. Additional email - service@anctilhvac.com, install@anctilhvac.com, brian@anctilhvac.com Additional DBAs - Anctil Sheet Metal Co, Anctil Heating & Cooling Service....

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A few reviews for this pro…

1.0

11/18/2020

Don’t use Anctil Heating & Cooling HVAC contractor of Portland, Oregon. We used Anctil Heating & Cooling HVAC contractor of Portland, Oregon to install an I-Wave-R purifier device on our Lennox furnace. Anctil sent a Technician who admitted he had no training on installing this device. Within four months of the I-Wave R install, our furnace started acting weird. We did the usual of swapping out th...

DESCRIPTION OF WORK
I-Wave R install

CATEGORY electrician,heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

It seems there may have been a misunderstanding here. We exchanged e-mails with you indicating that we would be refunding you for the other company's service call. Receipt of that message was confirmed and you had indicated that you were satisfied with this outcome. We in no way intended to insult you, and while we would have loved the opportunity to have corrected any issues for you ourselves and...

4.0

06/26/2019

I had a 7:30am appointment on June 13 to have my a/c tune-up. At 7:45am I had a call from a woman at Anctil to tell me that my service person had a called in sick and asked me to reschedule. I tried to explain that I needed to schedule a half day vacation from my work before I could tell her what day would be ok but she kept cutting across me, talking a mile a minute. I could not get in a word edg...

DESCRIPTION OF WORK
I had a 7:30am appointment on June 13 to have my a/c tune-up. I have a maintenance contract with Anctil.

CATEGORY heating & air conditioning/hvac

1.0

07/30/2018

Jeff was nice before the job, but rude and unresponsive after money was paid. Got him on the fourth call with a follow up question and was told “I told you...”. Two faces.

DESCRIPTION OF WORK
Coolant leak

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

We sent a tech out for this service call, found the system low on refrigerant, and discovered a leak in the evaporator coil. Our tech added refrigerant and our service manager contacted Lennox about the warranty on the coil. He was informed that they would not cover replacement of the coil by our company as we are not an authorized Lennox dealer (as we are authorized with Carrier and Mitsubishi). ...

5.0

01/30/2018

Wanted to replace older gas furnace and 4 ton AC unit. Estimator Eric was very knowledgeable and helpful. We went over all options. Determined we would go with high efficiency furnace and could downsize to 3 ton AC unit. I wanted low noise compressor since unit is next to outdoor deck. Went with high end Carrier most quiet model he recommended. Installers did great job. Very happy with system, esp...

DESCRIPTION OF WORK
New gas furnace & 3 ton AC unit

CATEGORY heating & air conditioning/hvac

1.0

01/12/2018

Called several times to schedule an appointment for furnace service. After several phone tag issues, Anctil quite returning the calls. Ended up calling a different Heating Company. Sorry that they did not want our business. We had used Anctil before and had found them to be reasonable and helpful.

DESCRIPTION OF WORK
Wanted annual service for gas furnace.

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

We do show record of playing a bit of phone tag with you. After a few rounds of missing one another, our service manager made several attempts to reach you at the number provided, but the line was busy and we were unable to get through or leave a message. We certainly apologize for the difficulty connecting with one another, and are very sorry we were unable to reach you or leave a message. We hop...

Services Offered

Residential and commercial repair, maintenance and installation of air quality, controls, thermostats, air conditioners, heat pumps, geothermal, furnaces, duct free split, evaporator and fan coils & packaged products.

Services Not Offered

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General Information

Free Estimates

Yes

Payment Options

Visa, MasterCard, American Express, Discover, Check, Financing Available

Senior Discount

Emergency Service

Yes

Warranties

Yes