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Cascade Pools & Spas
Founded 1950 • With Angi since July 2005
Business Details
Phone Number
Address
6775 SW McEwan Rd PO Box 2049
Lake Oswego, OR 97035
Description
Cascade Pools and Spas is a locally owned company with over 60 years of experience serving clients in the Portland, Ore. area. We can help enhance your backyard or the entrance to your building with beautiful custom swimming pools, spas and water features.
Our skilled team has the experience to design and install inviting pools and spas that will give you hours of enjoyment. Perhaps you want a new waterfall or fountain as the center piece of your outdoor sitting area, if so we can help with that too.
Services and products include:
• Swimming pool design
• Construction & installation
• Pools & spas
• Water features
• Pool covers
• Filtration systems
• Maintenance services
Count on us for custom attention for your custom pool.
Call Cascade Pools and Spas today for detailed information
Verified Reviews
A few reviews for this pro...
Peggy W.
10/01/2014
Update: I have been contacted by Cascade Pool this week. They have been very helpful this week, in getting bids to get my pool fixed. We are moving forward with a contractor recommended by them for fixing the plaster in the bottom of our pool. I am very pleased with the level of service from Cascade this week, and I'm looking forward to an estimate from them on fixing the cover/getting the pool ready to close for winter, and re-open in the spring.
Description of Work
In July I contacted them for an estimate on fixing my pool. They are the company who built it. They said they couldn't fix until October/November. I said I just wanted an estimate. They guy said he would come out in the next couple of weeks, but never called or showed up. I have rust/rebar in the bottom of my pool.
Category
pool cleaners
Paul G.
06/04/2014
I appreciated they shared their knowledge and were willing to help me without sending a repairman out to my house saving me the service fee. They were very professional and nice to work with.
Description of Work
I took a part from my spa to the store and they talked me through how to fix it myself.
Category
pool cleaners
Laura T.
05/06/2013
Stopped in to talk to Cascade Pools about establishing routine service of my outdoor in ground hot tub. I see their trucks go up and down my street all the time and thought if my neighbors are using them, they must do a good job - right? They quickly told me they were not interested in my business, since they did not install the hot tub. OK says I ... at which point I asked them if they could quote me a price to replace the cover. They told me there would be a charge to drive the 6 minutes down the road to measure for it. I then offered to measure it myself and send a photo of the existing cover (since I was unsure if I needed a circular or oval cover). They told me that would be OK - gave me their email address - and I sent a photo. They emailed (not called) me back a few days later saying they weren't able to open the .jpg photo. Really? I don't buy it. I have since gone to someone else.
Description of Work
Tried to get a quote for routine maintenance of our outdoor hot tub and for a new cover for it.
Category
pool cleaners
Service Provider Response
As a business with a small staff of quality service providers, we are forced to limit the number of clients we can properly care for. We are not able to take on regular service for customers for whom we did not build their pool or spa. We continue to prioritize our services for our new construction and longstanding, loyal patrons. That being said, we did try to assist the potential customer in replacing her hot tub cover. After multiple unsuccessful attempts to open her jpg photo attachment by several staff members, we emailed her a request for the picture to be reformatted as a pdf file, to which she did not respond. We are sorry she felt slighted by an email response, but we receive many calls and emails each day for assistance and must respond in the most efficient manner for best utilization of our staff. It may have seemed greedy to charge for a trip to measure the hot tub cover, but even a short drive of 6 miles would have used 30-45 of our time round trip. If we are guaranteed the job, this is included in the quote, but in years past we have done this service and the potential customers found the cover cheaper elsewhere, purchasing it with our measurements. We will continue to do our best to meet the needs of owners in Oregon and SW Washington, with the understanding that the in-ground pools, spas and water features which we have designed and built remain our top priority. Loyalty begets loyalty.Paul W.
09/18/2012
We've found Cascade's tech's to have all been with the company a long time, a real tribute to the company itself. The one sent in this case, Mike, quickly identified the problem with the pump, a bad bearing and replaced it. He then took it upon himself to look at the rest of our equipment, including the electric pool cover and pool sweep and make minor repairs as necessary. Very thorough and very professional. Cascade put in our pool and have maintained the equipment ever since. They have excellent, knowledgeable employees and can be counted on to fix any problem. They are highly recommended. Jamie has helped tremendously in the office, as well.
Description of Work
Diagnosed and replaced a 3/4 pump and did various other minor repairs and adjustments as needed, including to the pool cover, pool sweep, etc.---a thorough tune-up.
Category
pool cleaners, swimming pools
07/27/2005
THEY ARE EASY TO WORK WITH. THEY HAVE A POLITE AND HELPFUL STAFF. IF YOU HAVE A QUESTION, YOU CAN CALL UP AND THEY WOULD BE HAPPY TO ANSWER ANY QUESTIONS THAT YOU MIGHT HAVE.
Description of Work
THEY DID DIFFERENT THINGS REGARDING THE POOL. INCLUDING CLEANING, BUYING CHEMICALS AND THAT SORT OF THING.
Category
pool cleaners
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Ask for Details
Eco-Friendly Accreditations
No
Payment Options
Check, Discover, MasterCard, Visa
Senior Discount
No
Warranties
Ask for details
Services Offered
In-ground pools, spas, & water features - design, construction, maintenance, & service. We carry a full line of pool chemicals & parts for repair of equipment for in-ground pools.
Services Not Offered
Fiberglass & vinyl liner pools & spas
Frequently Asked Questions & Answers about Cascade Pools & Spas
How is Cascade Pools & Spas overall rated?
Cascade Pools & Spas is currently rated 3.7 overall out of 5.
What days are Cascade Pools & Spas open?
Cascade Pools & Spas is open:
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
What payment options does Cascade Pools & Spas provide
Cascade Pools & Spas accepts the following forms of payment: Check, Discover, MasterCard, Visa
Does Cascade Pools & Spas offer free estimates?
Ask Cascade Pools & Spas for details on free project estimates.
Does Cascade Pools & Spas offer eco-friendly accreditations?
No, Cascade Pools & Spas does not offer eco-friendly accreditations.
Does Cascade Pools & Spas offer a senior discount?
No, Cascade Pools & Spas does not offer a senior discount.
Are warranties offered by Cascade Pools & Spas?
No, Cascade Pools & Spas does not offer warranties.
What services does Cascade Pools & Spas offer?
Cascade Pools & Spas offers the following services: In-ground pools, spas, & water features - design, construction, maintenance, & service. We carry a full line of pool chemicals & parts for repair of equipment for in-ground pools.
Are there any services Cascade Pools & Spas does not offer?
Fiberglass & vinyl liner pools & spas