Chuck was very responsive to our wishes and completely transparent with cost changes to the original contract. We knew where we stood at all times. There were glitches, as there always are. In our case it was with the heating sub contractor, and Chuck eventually had to replace him and have some of the original work redone. But, the point is, Chuck followed through. As for the quality of work, my wife and I can't say enough in praise. On many occasions, Chuck, one of the carpenters and I would discuss building details of placement and design -- from soffits to shelving to walkways, and the work always turned out better than I could imagine. The architect visited every few weeks and sometimes suggested minor changes: These were immediately incorporated, and at no additional cost.