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Haven Spa Pool & Hearth
Founded 1975 • With Angi since July 2005
Business Details
Phone Number
Address
10560 SE Hwy 212
Clackamas, OR 97015
Description
Since 1975, Haven is a locally owned full service hot tub, swimming pool & fireplace dealer & service contractor with retail locations in Vancouver, Beaverton & Clackamas. Haven is proud to be a certified Northwest Natural Gas Service Service Solutions provider and a member of the Home Builders Association. Licensed, insured and bonded in Oregon & Washington states, supporting local businesses and our communities whenever possible. Hot Water Doctors & Northwest Stove Specialists are former dba's of Haven's. Additional Phone numbers - (888) 289-7727, (503) 649-2201, (360) 574-0135, (503) 655-2900. Additional DBAs - Haven Spas & Pools, Hot Water Doctor, Northwest Stove Specialists Inc, Spa Outlet, Spa Outlet, The (OLD INFO), Spa Pool Hearth Haven, The Hot Water Doctors Inc, The Spa Outlet, CCRI, INC
Verified Reviews
A few reviews for this pro...
Timothy W.
05/10/2022
Carol T.
02/15/2019
From start to finish, the people at Haven Spa, Pool and Hearth provided excellent service. Went to store, Randy showed me options, Stephan came and measured my fireplace and made recommendations, quotes were given, and a date was set up. Kyle and Nick arrived ready to work. Even though I said a drop cloth wouldn't be necessary because I have a big dog with muddy paws, they still covered my floor. The entire process went smoothly from start to finish. I appreciated that they did it all - arranging the electrical connection, building permit, the inspection. And, I love the insert. It's beautiful.
Description of Work
Put in new gas fireplace insert
Category
pool cleaners, fireplaces
Christine B.
01/09/2018
while it took a few weeks to get an appt for someone to come out, he came out today, a little early, fixed the issue and everything is back and running. lots of communication with me about timing and cost and scope. super nice technician. really quality, professional service.
Description of Work
the motor went out on my hot tub and then it developed a leak. i was sure it was going to cost a fortune to repair.
Category
pool cleaners
Sue W.
12/28/2017
We shopped around for a long time looking at different ones. We had previously purchased the last two at Oregon Hot Tub but the sales people were not that helpful and the quality didn't seem as good. This has stainless steel jets (not plastic) and even has a shoulder jet. The sales people were very knowledgable and we worked with Cassidy. She really knows about the product! I recommend talking to her if you are going to purchase one. Skyler, Steph, and Tyler delivered it today. They were top knotch!!!! Extremely professional and answered all of our questions. These guys went the extra mile for us.
Description of Work
We just purchased a new Grand Bahama hot tub from Haven Spa, Pool, and Hearth.
Category
pool cleaners
Gail R.
10/24/2017
I thought the hourly was a little high compared to a couple of appliance repair services we've had in recently, but--since he could do it on the spot--that seemed worthwhile. The parts were on the truck; the work was done neatly and quickly; all my questions were answered clearly and concisely.
Description of Work
Thought we needed a routine clean and check. We had worn parts that needed to be replaced on a 20-year-old fireplace. He could have made it work, but couldn't guarantee that it would be reliable. Went for the repairs.
Category
fireplaces
Rebecca L.
10/01/2017
mike M.
08/23/2017
They must be good...booked out a month in advance, but fit me into a vacated spot. Arrived both times within time frame quoted. Real happy overall.
Description of Work
Re-sealed 30 yr old pump. Impressed they ordered correct O-ring instead of generic O-ring. Great tech guys...who nicely put up with my questions & watching their work. Price was probably normal in today's world of crazy costs, but still lotta money to geezer living on SSI. Also ordered new cover, & greatly enjoying hot tub after it sat idle for a decade...so I still consider the cost WELL WORTHWHILE. PS: Jeff, Steve, & Kellie are awesome!
Category
pool cleaners
Roseanne K.
08/09/2017
We've had beautiful response and professionalism. We were having a plumbing issue. They did the test at no charge. They gave us some additional chemicals at no charge. They said this should settle it down, but if it doesn't we will come out and drain it for you, fill it and redo the chemicals to start over again. The owner's son was out here working just like the crew was out here working. They are just super, super people.
Description of Work
We had a gas insert put into our fireplace, and we had a hot tub installed on our deck.
Category
swimming pools
Roseanne K.
08/01/2017
It was wonderful...Cheyanne was great to work with and Jason in finance really knows his stuff. Stephen (the owner) personally came out to install safety equipment for me as I am disabled.
Description of Work
Remove and old Spa and install a new one, convert a wood burning fireplace to a propane fueled one.
Category
pool cleaners, fireplaces, gas logs
Teresa B.
07/22/2017
This was an excellent experience from beginning to end. They were professional, responsive, prompt and friendly at all stages of the job - from the person who answers the phone to the guys doing the job. I would definitely call them first if I have any other pool service needs.
Description of Work
Replaced the vinyl liner in my above ground 16' x 32' foot Doughboy pool
Category
pool cleaners
Kris V.
06/29/2017
Donsanjiv A.
05/11/2017
Service personal Jeff was well qualified and fixed the issue without any trouble. I will highly rate the company and Jeff. They really do business with integrity.
Description of Work
I had a leak in my hot tub. I had PDQ and Oregon Hot tub come take a look and they both didnt wanted to get under the deck to even see how to fix. Their solution was to buy a new tub. I wanted to give it one last try called Haven Spa and talked to Robin and she wanted to see the pictures before we could even schedule.
Category
pool cleaners
Kathy S.
12/13/2016
All of the pipes lead into one main pipe. They had to cut every one of them off to get to the bottom one. The pool was fixed and I've had no problems with it whatsoever. He was fabulous. Told me what needed to be done and did it right away.
Description of Work
I had a leak in one of the pipes.
Category
pool cleaners
Michael B.
12/23/2014
Great guys! Very easy to work with, experienced installation crew. I drop in at their shop in Vancouver about once a month to buy chemicals and ask questions. I would certainly recommend them to anyone buying a spa.
Description of Work
Provided a new hot tub, installation and coaching on how to deal with the chemistry
Category
pool cleaners
Lance and Tina S.
07/21/2014
They were excellent. I like their friendliness and service. They were honest. They tried the cheaper way first to see if they can take care of it but they tried the cheaper way instead of hundreds of dollars away. He cut his thumb the day before so he was working injured.
Description of Work
We used Haven Spa Pool & Hearth.
Category
pool cleaners
Sylvia B.
03/25/2014
My husband and I went to the Vancouver, Washington store on Highway 99 and 117th Street to possibly buy a hot tub. Rob assisted us and gave us all the information about owning a hot tub without any hard sell. He showed us exactly what we wanted. We put a deposit down on a floor model. Two days later I consulted my Physical Therapist about whether I could use a hot tub with my Lymph edema in my legs and was told that the hot water would certainly make the condition worse. When we returned to the store two days later, our deposit was refunded without question. We felt very comfortable dealing with the sales staff and never felt pressured. We will send any friend or family member to them if they show an interest in getting a hot tub, spa or pool.
Description of Work
Inform us about hot tubs.
Category
pool cleaners
GERI G.
03/02/2014
Joshua H.
02/17/2014
Ricky and Kirk came by right on time and did a careful job. They were very friendly, professional, and tidy, and I could tell that they were highly experienced and knew very well what they were doing. The project happened to be difficult due to our metal roof and the need to place the new boot (for the new stove pipe) where the old one (for the old stove pipe) had been. The next morning we had some rain and I noticed that a drop of water had dripped from the support box down onto the top of the stove. I called Haven, and, although it was a Saturday, Kirk came by right away, followed by Stephan. They spent around three hours in the rain on the rooftop, where, rather than add more caulking, they disassembled the former work and re-did it differently. They then left smiling, telling me they were 99% sure that it was fixed but asking that I e-mail them during the next rain to confirm that no leakage continued. The next night featured a remarkable wind and rain storm, and yet no leaking has taken place. I was impressed not only that they stood behind their work but (1) with how quick they were to come when they heard about the leak, and (2) with how little regret they showed at having to spend more hours on the roof during a rain storm--something that they did with smiles and alacrity. They are fantastic people to work with and to trust.
Description of Work
They removed our pellet stove and stove pipe, which they then replaced with a wood stove and a larger stove pipe.
Category
pool cleaners
Cynthia E.
09/06/2013
I'd done 25-30 hours of research online about hot tubs and visited 3 other stores before going to Haven Pool Spa and Hearth. Brandon took an hour to answer all of my questions in an informative, non-bored, friendly manner. After a week of further researching, based on his information, I came back with more questions which he was happy to answer, including complimenting me on the research I'd done. As a result of this further information I ordered the Bella model of Nordic Hot Tub. Because they currently didn't have that model in stock in Oregon he explained it would take 8 weeks to arrive. It did and they did exactly what he said they would, called me to set up a delivery time and then delivered it during the first half hour of a 2 hour window. While waiting the 4 days to have the electricians come and install everying needed for a 240V line and grounding I went back to the store with the sample of our water that Brandon had asked me to bring. Within a few minutes he analyzed it and gave me a 2 page printout out of how much of each chemical I needed to put in initially and instruction for how much to put in each week, including the test strips that would tell me what to add. We've had our hot tub for 3 months now and it has worked perfectly. Everything Brandon described has turned out exactly the way he said it would. We use the hot tub nearly every day for an hour or more and are completely happy with it and knowing that if we ever did have a problem then Haven Pool Spaand Hearth will gladly help us out in handling it.
Description of Work
Sold me a Nordic 2 person hot tub/spa (Bella) and chemicals for it. Also delivered and positioned it.
Category
pool cleaners
Cynthia E.
08/24/2013
I'd done 25-30 hours of internet research and gone to 3 other stores before going to Haven Spa Pool and Hearth. Brandon spent an hour answering all the questions I had and showing me options. During that whole hour he was pleasant, informative and never made me feel I was being picky or naive. He continued answering the additional questions I had when I returned a week later after having done additional research. I ordered the model I'd chosen and they delivered it when they said they would. The delivery included them taking it from the truck, around the side of the house and placing it in the position we'd chosen. Brandon had me bring in a sample of the water in the hot tub, analyzed it in minutes and then provided me with a detailed printout of what chemicals I needed to add immediately and how to tell which chemicals and the amounts that would need to be added on a weekly basis. Throughout this process he provided great information, didn't push me to buy anything, listened to what I had to say and responded accordingly instead of pushing any agenda of his own. He even complinmented me on the quality of some of my questions. We've been using the hot tub for 2.5 months now and have found everything perfect. It works without problems and everything Brandon told me from features, chemicals, etc has turned out exactly the way he described it. Since we bought the hot tub from them we get a lifetime 10% discount on all our chemicals we buy there. FYI: We chose the Nordic spa, their Bella model which is designed for 2 people. I would recommend Haven Spa Pool and Hearth to anyone without reservations. They do business the way you would want it done.
Description of Work
Sold and delivered a Hot Tub / Spa and sold chemicals for it
Category
pool cleaners
Susan S.
06/18/2013
Fern came out and he was wonderful. He showed me how to clean gas, light pilot light, and he even brought his own quilt to kneel on. He is very personable. Told me I don't need to call him for a few years, but when I need my fireplace cleaned again I will call him.
Description of Work
They came out to service my gas fireplace.
Category
fireplaces
Valerie M.
06/10/2013
Michelle L.
03/08/2013
The price was very reasonable. It was very good. He was prompt and explained what he was doing. I was very pleased. In fact, I will use them to open my pool. I think the price was pretty good. From what I understand, it was the going rate. It was a little more than I would have liked to pay, but it was okay. I know I made out okay. I am pleased with the quality so far. I guess I've find out when the pool gets open. I would definitely use them again in the future.
Description of Work
Haven Spa Pool & Hearth closed my pool.
Category
pool cleaners
KATIE F.
11/30/2012
The folks at Haven Spa were very professional, had a good sense of what was going on with our old spa. On the 3 visits they made they were always prompt and they communicated effectively. They replaced the operating panel and later returned w/a new spa cover and lifter and installed it quickly and skillfully. My only complaint is that they didn't give us the paperwork to apply for a tax credit for the higher R-value spa cover, as promised.
Description of Work
Hot tub panel repair, installation of new spa cover and cover lifter.
Category
pool cleaners
Service Provider Response
Thank you for your kind comments about your experience with our company. I apologize for the oversite in not previously provided the documentation on your Energy Trust spa cover. The documentation was sent to you today. Thank you again for the opportunity to be your service provider.Other local Pros in your area
Residential service and repair including main water lines, water heaters, and drain cleaning. Call and schedule service today at (503) 927-4482.
Angi Certified
Owner operated. Our motto is "Where Quality Meet's Integrity" and we really value giving great customer service. We pride ourselves on how well versed we are in the plumbing industry, being able to accommodate our clients with most plumbing issues or projects that come our way. We work very hard to keep our clients happy, making sure they feel we are working hard for them. We have an amazing group of plumbers with years of great experience. We stay very consistent with the level of quality work we provide, at the same time trying to keep our pricing affordable.
Angi Certified
2022 Super Service Award
Offers Coupon
We are a small business, that is Veteran owned and operated in General Contracting and Plumbing with 35 years of Service, Repair, and Remodel experience. We also do Handyman repairs and Fencing. We have a commitment to excellence in every aspect of our business while upholding a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service and pride in our work that we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. We’ve been in this industry long enough to be familiar with older houses and ADA requirements. We have flipped houses, built several houses, and we've seen all kinds of problems. We also give special attention to Veterans’ projects by addressing their special needs and concerns. We offer a discount to Veterans, Active or Retired, and also to Senior citizens. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business. We provide Emergency Service, Residential, Commercial, and Small Jobs are Welcome.
Angi Certified
Service Categories
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Senior Discount
20%
Warranties
Yes
Services Offered
Installation and maintenance of hot tubs, spas, inground and above ground swimming pools, vinyl liners, wood stoves, pellet, inserts, gas fireplace, chimney liners, gazebos, custom spa covers, chemicals, accessories, professional water analysis, pool pumps, filters, equipment, barbeque, deck rennovation & repair.
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about Haven Spa Pool & Hearth
How is Haven Spa Pool & Hearth overall rated?
Haven Spa Pool & Hearth is currently rated 4.7 overall out of 5.
What days are Haven Spa Pool & Hearth open?
Haven Spa Pool & Hearth is open:
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
What payment options does Haven Spa Pool & Hearth provide
Haven Spa Pool & Hearth accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Does Haven Spa Pool & Hearth offer free estimates?
No, Haven Spa Pool & Hearth does not offer free project estimates.
Does Haven Spa Pool & Hearth offer eco-friendly accreditations?
No, Haven Spa Pool & Hearth does not offer eco-friendly accreditations.
Does Haven Spa Pool & Hearth offer a senior discount?
No, Haven Spa Pool & Hearth does not offer a senior discount.
Are warranties offered by Haven Spa Pool & Hearth?
Yes, Haven Spa Pool & Hearth offers warranties.
What services does Haven Spa Pool & Hearth offer?
Haven Spa Pool & Hearth offers the following services: Installation and maintenance of hot tubs, spas, inground and above ground swimming pools, vinyl liners, wood stoves, pellet, inserts, gas fireplace, chimney liners, gazebos, custom spa covers, chemicals, accessories, professional water analysis, pool pumps, filters, equipment, barbeque, deck rennovation & repair.