Sutherland Plumbing LLC

Installation went great, they gave me a heads-up on their arrival time, explained the mechanics of the new heater and were professional in their conduct. Overall great service.

Many thanks to Ti Sutherland for outstanding information and advice regarding the purchase and installation of a water heater even though his firm was to booked to take my job.

Excellent, friendly service was knowledgeable and quick to resolve my request in the same day.

Best plumbers we have worked with. They treat our house like it is their own, both in terms of cleanliness and the quality of work. They are also very good at communicating timelines and upfront with their pricing. Can’t recommend them highly enough.

I first used this company on an emergency water main break. They were so fast and helpful that I called them first when my old water heater quit. They got a couple of people out in a day. Big water heater, good brand, good warranty, in and out in 2 hours. Nice folks. Happy with them. Would use them again. Highly recommend.

Efficient and excellent workmanship. Cameron and Jack were easy to work with and they thoroughly explained the new water heater.

Sutherland Plumbing has helped me with everything from leaks, slow drains, installing new kitchen and bathroom sinks and new toilets. Each interaction has left me feeling secure in the job that was done. Excellent customer service and they stand my their work. I can’t say enough nice things about this company!

Cameron and Jack did an awesome job removing the old water heater and installing the new one!! The entry into the crawl space is very small and I had my doubts that they would be able to remove the old one but, they attached a winch to an I-bolt and smoothly lifted it out. They made it look easy! I'm very impressed with their work and professionalism. If you're looking for an honest bid (Ti responded quickly and answered all of my questions) and a team with an excellent work ethic, hire Sutherland Plumbing you won't go wrong!

Quick and did a great job. Can’t ask for more

We recently purchased a home that had several plumbing needs identified during the inspection process. We are very proactive and paranoid homeowners who wanted to tackle this list as soon as possible and of the highest quality. After obtaining several quotes from other bigger plumbing companies, Sutherland Plumbing was a breath of fresh air. We are so fortunate to have found Sutherland Plumbing. Ty, Cameron and Jack were all so incredible to work with throughout the process. The communication, planning and execution of the projects could not have been better and we are so happy to have found our go-to plumbers for all of our future needs. Work included: water supply line replacement, garbage disposal installation, water heater installation, water hookup to refrigerator, pipe repair/replacement, shower/tub repair.

Had my main underground water line from the meter to the house replaced. The quote was fair as compared to others, came in on budget and completed at promised time!

It went GREAT! Courtney worked hard and got us on the schedule as quick as she could and ALWAYS has a wonderful, completely client focused disposition which makes her a joy to work with! Ti, the owner, is always available to do whatever he can to quickly remove barriers when we're feeling stressed which we SO appreciate! He is never too busy for his clients and is always responsive, positive, flexible and quick to be kind. Cameron Bloom came out and was was 10/10! He was right on time (early even), let us know when he was on his way to receive permission to head on over, wore a mask and booties, performed super clean, meticulous work explaining everything exceptionally well including all the tricks on how to best use the new faucet. We have worked with Cameron in the past and he is truly exceptional in ALL areas and a pleasure to be around. We especially appreciate how he always provides the BEST remedy for long time results. We have complete confidence in his workmanship! Thank you Courney, Ti, Cameron and the whole Sutherland team. Thanks also for Sean for helping get our bid to a signing place so quickly and cheerfully! We appreciate you!!

The contractor Cameron came in to check on the leak issue, he understood why the leak is happening and provided us quick fix for the problem. I really appreciate the diagnosis done and giving guidance to us.

Back in April 2021, had a downstairs hall bath sink (mounted under granite countertop) develop a crack (from glass soap dish ball dropped by grand kid) ... found Sutherland Plumbing on Angie's List ... reached out and was immediately contacted by Ti Sutherland who advised me on where to get replacement sink and scheduled a repair ... when 1st sink arrived, it was too big, so ordered 2nd sink which arrived completely shattered, so ordered a 3rd sink, which arrived (by this time it was early July 2021) and was installed by Dale @ Cole Restorations (another fantastic company to work with - reach out to Darrel Cole ... darrel@colerestorations.… or website ... colerestorations.com). During this entire time, Ti Sutherland was in constant text communication with me ... checking in ... providing status update ... the entire sink fiasco was NOT his fault, but he kept in touch ... he is truly a man of his word ... finally the sink was installed and the next day, Ti's crew of Cameron and Nate showed up to connect the sink ... like Ti, Cameron reached out over text and kept in constant contact ... when they showed up, they laid down blankets, wore booties and were super-professional ... described the work and 'just made it so'! Plus they cleaned up, then showed me all of their work, taking time to answer any questions ... never felt they were rushed ... true craftsmen. Even though this was a relatively minor repair, I am 1000% satisfied and would completely trust them with any large project. Sure they are busy ... like any successful company they have lots of satisfied customers so you may have to wait ... but if you are patient and work with Ti, I guarantee you that Ti will come through. My wife and I are very, very, very satisfied customer! Super highly recommend them!

Fantastic results. This was not the typical burst pipe or pinhole leak in a pressure line. Sometimes the pipe would drip every few seconds, other times not at all. Of course the day they came, it was not dripping at all, but Cameron and his assitant were very diligent in tracking down the root cause. In a tight squeeze behind the furnace and 10 foot above the floor he found a very small defect in the line where water was weeping out of the pipe. He was able to cut out the bad section and splice in a new pipe - now good as new!

I am so grateful to Sutherland Plumbing for quickly solving our problem. Thank you Courtney and Sean for fitting in the job on the same day so that we could turn our water back on! Top marks for responsiveness, communication and professionalism. Sean went the extra mile with some advice for improving our water heater. I hope we don't need any more plumbing repairs, but if we do, I will call Sutherland.

Without a doubt these folks are one of a kind! Ti went out of his way to help me figure out the best way to get my mainline replaced with the least amount of disruption and damage. I will never use anyone else for any future plumbing issues.

Superlative service! I contacted Ti when I was unable to relight the water heater pilot light after I had turned it off for some home plumbing work. He contacted me within minutes, even though it was Super bowl Sunday. Ti walked me through the relighting process in a professional and easy to follow manner. Once he was sure I was following the process correctly, we discussed other possibilities I could investigate before having a service call. I was able to confirm the issue and relight the pilot light. Ti asked only for a good review on Angie's list if I found his service helpful. I will be contacting him again to discuss any next steps for this issue, and for any plumbing related work needed in the future.

The meter reader informed us we had a leak so we called Sutherland. Prompt response, got here ahead of schedule, wearing masks. Very patient with my young dog! After spending about 40 minutes eliminating possibilities they concluded the leak was in the sprinkler system so we shut it off. This is not in their job area but the man told us there would be no charge for their time! Next time we need someone they get the call.

I was pleasantly surprised how quick the work was done. We had an original tankless water heater from 2005 and sadly it started leaking. Sutherland came out and we determined that we needed a new water heater. Our home the old tank was built in to our garage wall, so the new one was larger and not able to go into the wall. The did a beautiful job, making it look great and function wonderfully! I highly recommend using Sutherland for your plumbing needs!!

100% Delighted with our experience with Sutherland Plumbing from initial contact with Courtney through performance of the work by Sean. We have found our “forever plumbing contractor” on the basis of: - Professionalism in terms of customer engagement, professional knowledge, and respect for our home as a worksite. Sean wore a mask for the entire visit, which was much appreciated. - Sean provided consultation on the diagnosis of two separate issues and possible solutions for each; fixture options - explaining differences and accurate quotes. - Sean arrived on time, performed the needed work to high quality standards, and left nothing behind but a newly installed toilet and a clean worksite...and an extremely happy customer. It is clear that this is a solid and professionally operated business that cares about their customer outcomes and seems to be seeking long term customer relationships. When I contacted Sutherland I was asked specific questions to not only understand what we required, but also the urgency of the work. Our issues were not emergencies and we were happy to queue up for having the work done within a couple of weeks in deference to those with more urgent needs. Without a doubt this approach to scheduling allows for more accurate time blocking and less pressure on Sutherland staff and customers.

Washing machine spigots installation

A relative suggested Sutherland Plumbing who responded immediately, restored temporary water to the house, and arranged permits for water main replacement. The work was done in a day and all questions were answered throughout. Ti worked as hard as his crew and explained what was happening each step of the way. We will definitely call on him for future plumbing repairs.

I thought the drain in my upstairs shower was leaking. Sutherland send Sean out to look at it. Turns out, the drain was fine. The problem was a crack in the fiberglass lining of the shower floor. To his credit, Sean honestly told me I didn't need a plumber, but I needed someone to replace or fix the fiberglass. He was honest and did not do work that was unnecessary. I can't tell you how grateful I am for business people like Sean. BTW, communication with this company was seamless and professional. If I need a plumber in the future, these are the people I will call!

GREAT! 10/10 ... Absolutely! Courtney was wonderfully kind and very proactive to get us the help we needed right away. Thank you, Courtney! Ti promptly reviewed the situation and very patiently explained all of our options saving us both time and money. He helped us find the option that matched our personality and need. We are diehard Toyota fans. The option we chose was in line with those who appreciate the reliability of a Toyota Camry. Perfect! Thank you, Ti! Cameron B. and Nathan F. came out exactly when they said they would and provided efficient, impeccable workmanship. They were very respectful and kind. They explained everything to us every step of the way. The end result exceeded our expectations! Anything that was no longer to code was quickly brought up to code. Anything that could be done more thoughtfully, was. An example of this is that a drainage pipe was added so that if it ever did leak at some distant time in the future it would do so in the most controlled way possible. Also added was an upper added tank to allow for pressure release thus extending the life of this unit. An outflow shut off valve was added where there was none. I never realized how beautiful a water heater unit could be! Enclosed is a photo! Night and day difference between that and our old one. Finally, I must comment on how much we appreciated how careful Cameron and Nathan were when it came to Covid19 safety. They faithfully wore their masks, stayed far away from us at all times, and explained everything from the phone, per our request. We felt very comfortable having them on our property during a pandemic! The whole process was smooth and pleasant and stress-free. Thank you, Sutherland Plumbing!