Beaverton Honda

Their "40 point inspection" must not have included a battery check because the car required a jump start in the mall car park.

I have been using them for 30 years.

unknown

They are great. There's one person who you deal with. I made an appointment and they were waiting for me. They are very professional. They are prompt, they are fair, they just do the necessity things and they may ask you if you want to do something else and you could say yes or no. She was very personal and listens and knew exactly what I wanted.

unknown

The pricing was a little high but the sales person was professional and knowledgeable.

unknown

.

.

unknown

unknown

In response to their customer satisfaction survey, we told this Honda service department that the (remote key entry/running) lights on the car still don't work.  We explained that this was especially annoying since the Honda rep Derek called our home and was told that pounding on these lights with fists will sometimes get them working.  Derek's disinterested response was, "they work now."  They do not.
We explained in their survey that we found the indifferent attitude amongst many of their crew disappointing and we provided examples.  Their response to our comments was to send us another customer satisfaction survey.  We have completed this second survey and have received no further response to date.  We have no plans to return.

After buying a brand new Honda Odyssey here in 2000, and experiencing several years of mediocre service on the vehicle, I started paying more attention to comments from others about dishonest behavior by the service crew, and I decided not to do business with them again, and ended up at the Hillsboro dealership when I bought my 2012 Odyssey.  They treated me right and I didn't end up feeling slimed after I bought the next van.
In 2014 I had a relapse and bought a 2014 Odyssey back at the Beaverton dealership.  I love the van, but I walked away feeling slimed again by the sales process.  Despite promises of excellent service after I bought the van, each experience has been worse and worse.  I don't trust what they tell me and they are clearly full of (stuff) when I ask them questions related to the strengths and weaknesses of the 2014 model.  
The latest was that I called in for required service that was essentially an oil change, and was told I had to wait several weeks for an appointment, or come in as a walk-in and wait for an undetermined amount of time. Do you think they are understaffed?  Regardless, I have a job and can't afford to spend a day at the dealership.   They didn't even seem embarrassed that they offered such poor service.
I am taking the van elsewhere for service, and definitely won't be back to the Beaverton dealership again when it comes time to replace my wife's car later this year.  Might go to Hillsboro again or to the Gresham dealership that has also treated me right.

unknown

I have a 2007 Civic Hybrid and the batteries were going bad around 115K miles. It was off of warranty. Regardless, the batteries are supposed to last longer. After requesting the dealer to go directly to Honda to get relief, I received what I believe to be about a 90% discount on the replacements.

unknown

90,000 mile service. Smooth.

I did not purchase my 2012 Odyssey here. But have taken it for one oil change and a recall issue without too much trouble. I recently had some persistent tire pressure issues and thought I might have to repair or replace the tire, hoping the warranty would cover it. When I contacted the dealer I bought the car from, they said it would take two hours and cost $115 to diagnose. Beaverton Honda said to bring it in for a free diagnosis. Both said that warranty coverage would depend on the problem. I took it to Beaverton, who found a puncture in the tire, sealed it, gave my car back in about 90 minutes and didn't charge anything for it. They washed the car and left a cookie in it for me. Great, trouble free experience, like a warrantied car should be!

They are fast and efficient. With a new car they don't have much to do. What they did was fine.

I only see them once in the year and so far so good. As it was a new car, they didn't charge me for the oil change.

See above

I like all about their service. They are courteous and welcoming. They have a nice waiting room. They have interpersonal relationship with their patient or client. They are very clear on what they need to do. The quality of their service is good.

We had a very good salesman. Tory was very helpful to us. We came in with a budget and were very specific to what we were looking for. They were very helpful. We ended up buying a car that hadn't been detailed yet so they brought us in and told us what they were going to do to the car. It was a used car. They ended up putting all new tires on the car, new windshield wipers, fixing up some paint things. We were very pleased with the finished results. We were also very pleased with, when you buy a used car there is a 150 points inspection on the car and we are very confident in the car. We also bought the extended warranty.
We didn't get an amazing deal but we got a fair price.

I made the app't and the service personnel gave me a ride back home so I wouldn't have to wait in their shop for several hours, and later picked me up, something I appreciated.Their entire staff was courteous and friendly. I used a $50 discount coupon which they'd mailed to me.They also performed a "quality vehicle inspection" service check on many parts of the vehicle, and recommended particular items be serviced, such as a wheel alignment.They also provided a free car wash and even gave me a big cookie as the car was returned to me -- very nice!