Brooks Construction

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I called Brooks Construction to have my storm damaged roof repaired. John's service was absolutely top notch! His level of professionalism and workmanship were outstanding and I can't recommend Brooks Construction highly enough. My roof looks as good as new and I'll definitely give John a call in the near future for some other repairs (cabinet work).

After suffering a flood on May 23 I received estimates from several contractors. Out of all the contractors to provide an estimate John Brooks Construction was the most detailed and professional. I built my home with my father more than forty years ago. John was the only contractor who took this into consideration and the only one who said he could custom build the lower damaged cabinets to match the upper cabinetry that I built with my father. After speaking with a few of his references I hired him to remove the mold damage, restore all of the flood damage and moving out and packing in all my contents. The night I hired them I slept better than I had since the flood knowing they were going to take care of everything. He hired an outside company to perform the pre and post mold test. They passed the mold post testing on time and started rebuilding my home. Their staff walked me through each step of their restoration process and time line. As the photos show they did an excellent job matching the cabinetry and stain. They completed way before I expected. There aren?t any lines that can be seen where the drywall was replaced in every room of my 2500 square foot home. It was like a flood had never occurred. I would recommend their services to anyone.

From the time we called them to the completion of the project they were always on time and completed the project when they said they would.

Mold was found in early July 2012 and we were moved to a hotel by the insurance company. They were under the impression it was a 10-14 day job. Brooks striped over half of the house, moved all the furniture into storage, gave away all my food, unplugged the freezer and forgot to re plug it causing all my meats to spoil, placed a box lock on the door locking us out. He then disappeared leaving one person working, who the quit after having no help. I had an emergency in Virginia and was gone for two weeks and returned to find things exactly as I left, driveway and street full of Brooks vehicles and no one at the house. The insurance quit paying the hotel which was $110.00 per night, so I gave them my American Express. Skipping forward, we got back in our home on 3 December, 128 days later. I left a lot of negative out because I don't want to remember it.

I was impressed at how professional and matter - of - fact Mr. Brooks appeared to be. I was moving into a home I rented out and had substantial damage before I was able to move in with my family. Mr. Brooks had roughly 3 months to do the work and I accepted his bid after receiving 8 from various builders. Mr. Brooks had the highest bid amount by well over $2300. There was a husband and wife that did 90% of the work over the span of 4 and 1/2 months which was longer than I wanted. After paying almost $13000 and spending about $5700 in fixtures and extra materials my work was complete. I had minor issues with leaks in plumbing and asthetics. Mr. Brooks doesn't come and fix work promptly. In fact, I'm writing this after giving him several weeks to fix work his company or that husband and wife had done. Work is slow and wasn't worth the high bid. Next time I'll go with folks I know.

The price he quoted us was reasonable. We liked that he listens to what we had to say and gave us options and his opinion. He was very upfront and some of the things we wanted to have done, he said that it would not work out. He explained why and we were very happy with that.

Estimate was based on a home visit that included measurements and pictures. A computer generated detailed estimate was provided that included the dimensions and general materials stated during the home visit. This was not the lowest price estimate, but it was the estimate that most accurately depicted the work we had asked for during the three home visits from contractors., After making the decision to go with Brooks, we met at a home improvement store to select tile, shower head and controls, and wall/door. It was stated that the glass wall could not be ordered until the tile was in place, based on precision measurements required. A start date was agreed upon and a contract was signed by both parties. No money was asked for up front, complete payment was due after the project was completed. Work did not start on the agreed to date due to illness of Brooks. We re-set the date and began the following week. The demolition went quick. The plumbing work was completed in one day and plugged, so the water supply was available to the rest of the house. As explained during the estimate visit, the new wallboard, shower pan, tiling on the floor and ceiling were done incrementally to ensure all adhesives cured properly. Each day the path from the front door to the work area was swept or vacuumed, trash removed; and work tools stacked neatly. The shower was ready for use with a temporary shower curtain while we had company for the holidays. The wall took about 2+ weeks to arrive at the Home Improvement store. After the wall/door was installed, Brooks came out to collect payment. The only issue to be fixed was the shower handle was a little loose, which was fixed on the spot. Overall a very good experience. We gave access to our house without us at home. Brooks had a trailer with tools, left tools here for days at a time and had not been paid any money--we assumed they had more to lose than us. We did safeguards for the satellite and internet services.