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Custom Digital Inc

Stereo and Home Theater Systems, TV Service - Satellite, Electrical,

About us

Two locations to serve you best. We have technicians in the Indianapolis & Dayton/Cincinnati markets, as well as surrounding areas. We are available for most, if not all low voltage needs. In Ohio, call: (937) 903-7479 In Indiana, call: (317) 867-4626 Toll Free call: (877) 542-6066 While we may not be the cheapest company out there, but there is a reason for it. The work we do is top notch, something we would NOT be embarassed to have our name on. We have report after report from clients that are happy with their installs and the attention to detail. Attention to detail on the install itself, the billing, and the system description while going over the options. You will not be dissappointed! Cost is determined by the job. Travel charges may apply.

Business highlights

29 years of trusted experience

Services we offer

Home Theater, Audio Systems, Displays, System Controls, Home Automation, Power Conditioners & Satellite Systems

Services we don't offer

Macintosh networking.

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

Check
PayPal

Photos of past projects

Reviews

4.995 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
7%
3
0%
2
1%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 95 reviews

Chirag B.
08/2014
5.0
electrician, home theater design
  + 0 more
Frank was awesome and did a great job. He was professional, on time, easy to work with and talk to. He reconfigured all of our wiring and cleaned up so many inconsistencies... and reprogrammed our remote. He also took the time to explain his modifications. I plan to make use of his company in the near future and would heartedly endorse him and his company
Description of Work: Frank came in and review my home theater setup to reconfigure the wiring and also update the programming on the remote

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Thomas W.
06/2014
5.0
home theater design
  + -1 more
On time. Knows his stuff. Wants to do it right. No mess. Every thing is working great. Highly recommended.
Description of Work: I've had my home theater networked with powerline technology and wifi at various times. The connection was not reliable. Changed to Ethernet connection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Melanie D.
09/2013
5.0
home theater design
  + -1 more
Communication is key...and he was excellent at that. Kept me up to speed when he was running late. He was fast and knowledgeable. Very professional. I only wish the cords could have been hidden better. Not his fault tho. The wall he mounted them to was plaster and my TV cord wasn't very long. I just have to research other options now for hiding all the wiring better. I would definitely use this company again in the future and recommend them for all your audio/video needs!
Description of Work: Mounted flat screen TV and sound bar to wall.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Anne H.
09/2013
5.0
satellite tv service, home theater design
  + 0 more
Frank came to our home and took a look at the job, and gave us a bid. He told us accurately when he would be able to do the work. While speaking with Frank, it became very clear to both my husband and me that he was very knowledgable about his profession. We have worked with other people in that business, and Frank was a cut above the rest. Frank came out and did the work; he followed up with us to be sure that all was working well (the placement of the Television and components are in two separate rooms with a lot of wires going through a wall, not the easiest thing in the world to work with). When we ran into a glitch (Frank had made it clear that this was a possibility because of the electronics that were involved with this particular job), Frank responded immediately. He has gone above and beyond in his service to us. The system works beautifully, and I will keep Custom Digital in my "go to" file, as well as recommending them to friends and neighbors
Description of Work: We needed to have very complicated audio/tv system in our home updated, a new universal remote, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

beth D.
06/2013
5.0
satellite tv service, home theater design
  + 0 more
This is an excellent, responsive service provider. We just moved to the area and needed in- wall speaker systems set up and 2 rooms of AV installed, plus some shelving. Frank answers calls promptly, sets appointments for a specific time that you can plan on (unlike all the contractors who only give a 4 hour window that you have to set aside a half day to wonder when the contractor will arrive because they are incapable of keeping a calendar). Frank showed up within 2 minutes of when he said he would be at our house to do estimates. He followed up with a written, emailed proposal presenting options with line item pricing. We selected various services, and also questioned some of the costs which he explained and even provided photos of the type of installation quality to substantiate the pricing - I never questioned his pricing after that. His work was professional, complete and cosmetically perfect. Frank is a perfectionist, even to the extent of bringing various options to offer to hide wiring. We had an issue with a cable box that occurred in the installation, and Frank spent a late evening pursuing the problem until it was resolved. We are happy with our installation, everything works, cost was reasonable, quality of workmanship is very high, and we would recommend Frank to anyone who wants a job dine right and with consideration of cosmetically finished work.
Description of Work: Whole-house AV installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Custom Digital Inc
Wow. Thanks for the wonderful review, and kind words! I was 2 minutes late? That saddens me. I need to work on that;) Im glad you're happy with the system. Call with any issues.

ARLENE B.
11/2012
5.0
home theater design
  + -1 more
Frank is very knowledgable about all things technical and has helped keep my older A-V system current and highly functional. He makes sure that every detail is working properly before he leaves and always responds to any email questions I may have. I have used his services for the last three years and have always been satisfied. He is somewhat of a perfectionist and I appreciate that in his services.
Description of Work: Frank provided and installed additional components to a structured wired whole home audio visual system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Custom Digital Inc
Thanks Member:)

Jay S.
11/2012
4.0
home theater design
  + -1 more
He was here when he said he would be. I do not recall the exact amount he charged, it seems to me it was around $200 or something less. I am ambivalent about the fee, any more and I would feel I was gouged. He did the work well and was attentive to my comments and desires. I would give him a B+.
Description of Work: My wife contracted with him in 2010 to balance the sound in our theater room, which he did. I also had an outdoor speaker go out in our pool enclosure. I had him install the replacement and again rebalance the sound in the theater room.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from Custom Digital Inc
$150 for two hours labor on Christmas Eve, with no up charge for coming on Christmas Eve, so your wife could give this to you as a Christmas present seems reasonable to me Member. No?

Patricia E.
10/2012
5.0
home theater design
  + -1 more
I would absolutely hire them again.
Description of Work: installation of TV and bracket to wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Ann D.
10/2012
5.0
home theater design
  + -1 more
He does a very good job with electronics. He custom programmed our remote comtrol.
Description of Work: He installed our stereo and theater system and he custom programmed our remote control.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

dennis G.
10/2012
5.0
home theater design
  + -1 more
They were very professional and did a great job. I thought the price was expensive, but I was impressed with how thorough he was and he did a great job! It worked out very well.
Description of Work: They installed my home theater system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Deborah G.
10/2012
5.0
home theater design
  + -1 more
They did a very nice job! I had an almost unique requirement and he was able to do that nicely. He understood what I needed and was able to install it.
Description of Work: I hired them for the wiring of all the in home audio.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Teresa C.
03/2012
5.0
satellite tv service, home theater design
  + 0 more
Frank is very responsive, a super nice guy and a top flight professional. He is extremely knowledgeable in his field and I would hire him again and highly recommend him for large or small projects. We upgraded our DirectTV receiver and none of the other TVs that fed from that receiver were getting a picture. Because he did such a terrific job the last time he was here, I called Frank again. Frank called back promptly to set-up a time to come out but advised that for a few bucks, I could solve the problem myself. With his advice we are back up and running. I plan to call him again when we are ready to upgrade our whole house system. Thank You Frank!
Description of Work: We upgraded our DirectTV receiver and none of the other TVs that fed from that receiver were getting a picture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

George V.
12/2011
5.0
internet service, home theater design
  + 0 more
They were very prompt and professional with their service. The application was neat and done very nicely. Seemed to have my best interest in mind. The cost was very reasonable and I am pleased with the job. I would recommend them to anyone in the future.
Description of Work: Installed television and stereo system in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Howard H.
12/2011
5.0
home theater design
  + -1 more
Finished the work in 2 sessiions without any problems.
Description of Work: Frank installed a new Blu-Ray DVD player and reprogramed a very complicated digital controller so it could manage all the systems that came with the player including Netflix and Pandora. He is efficient and extremely knowledgeable and always punctual.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Paul W.
11/2011
5.0
tv antenna
  + -1 more
Very professional, and neat installation. The antenna is small, and aesthetically pleasing. Very powerful antenna despite it's small size, picks up 43 digital channels. Frank is very courteous, and explains all in easy to understand language. The cable is neatly hidden behind the rain gutter, eaves., and up through the mast. I am now considering cancelling my satellite subscription because most of the channels I don't watch, and the HD channels I get from the antenna are great, and free!
Description of Work: Chimney mounted antenna was installed. New cables, and programming channels.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Patricia E.
10/2011
5.0
satellite tv service, home theater design
  + 0 more
Wonderful. He was able to get in as remodeling started and wired everything so that it was easier when work gets completed
Description of Work: Frank set up my stereo and future tv as we are remodeling family room. He did all the wiring and prep. He was honest as to what the price would be and was true to his word

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$530

Michael & Cindy H.
09/2011
5.0
satellite tv service, home theater design
  + 0 more
Frank did a great job. We have a number of TVs in our new home and he was able to simplify the systems for us. He also has been helpful in providing ideas on how to configure our various components to maximize their abilities without overwhelming us with remote "overload". Highly recommend this company (already have to my mom!)
Description of Work: Needs to have our TVs and surround sound systems connected and the remotes to operate all of them simplified (4 TVs, thre surround sound locations).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

LUCY N.
09/2011
5.0
satellite tv service, home theater design
  + 0 more
It went very well. We have had a few questions, and he does a very good job of following up.
Description of Work: He set up our entertainment system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Teresa C.
08/2011
5.0
satellite tv service, home theater design
  + 0 more
Frank was professional and very time efficient in his work. He was also conscientious and left everything in order. I would highly recommend Frank and will definitely call him again if we need additional work done. A+ service provider.
Description of Work: Installed satellite cable in upstairs bedrooms and garage. Adding channel change capability throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

richard B.
03/2011
5.0
satellite tv service
  + -1 more
He insists that he wants to help me in anyway possible with all the equipment he installed(whether it is related to his work or not) at no cost as his committed to his customers. He is absolutely amazing. He is very professional, does excellent work, and completely dedicated to satisfying his customers.
Description of Work: Frank, owner and service provider of Custom Digital continues to come and service the system he installed 2 years ago and he refuses to accept any payment. This time the picture went out and he came and diagnosed that the DISH dvr was not sending the picture on and helped me contact DISH network who sent me a new one free.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia E.
05/2010
5.0
electrician, home theater design
  + 0 more
Frank was GREAT. He told me that he would be out on Friday and he called day before to give me a time window 12-1:00PM he showed up at 12:10 He spent a lot of time finding problem and then rewired all in the heat of the day. He originally installed the system and it worked great. The accidental cut of the wires was fixed and frank's charge was in my mind very reasonable. The guy is hard working honest and just does his job quietly and efficiently.
Description of Work: Frank rewired our Outdoor speakers by the pool which had been cut accidently by a gardening service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Response from Custom Digital Inc
Thanks! Hope you enjoy your pool again this year.

DONNA & DAVID B.
03/2010
5.0
satellite tv service
  + -1 more
This was an efficient service which returned phone calls promptly, scheduled service in advance, came at the specified time and found intelligent ways of solving problems that others had not. They stayed until the job was finished. It was expensive but they did alot of work, nearly 8 hours. More than one other company had not found ways of installing these services. They also followed up to see that all was working properly.
Description of Work: Replaced old Directv box with HDR Plus, changed setup of dish, enabled two boxes to record one show while watching another, connected to internet for OnDemand feature, installed new DVD player.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Howard H.
03/2010
5.0
home theater design
  + -1 more
Frank came out to repair the remote control and did not charge me. He has come out before for little problems. He has come out several times at no charge.
Description of Work: I have a very complicated remote control and it was not working properly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann D.
03/2010
5.0
home theater design
  + -1 more
He did very nice work and we would use him again. He did a bunch of stuff. His name is Frank and he was very professional and really knew what he was doing. We have not had one problem with any of our remote controls. We would absolutely use him again.
Description of Work: We used Custom Digital to install a high def television and he programmed three universal remote controls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Michael G.
02/2010
5.0
satellite tv service
  + -1 more
It was excellent and I would hire them again.
Description of Work: We gave them instrusctions on how to hang a satellite dish and they had to adhere to the HOA standards.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

Wilmington, Wilmington, OH 45177

www.customdigitalinc.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Stereo and Home Theater Systems,
TV Service - Satellite,
Electrical,
TV Antenna,
Internet Service,
Home Security Systems,
TV Repair,
Home Automation,
Phone Wiring,
Website Design & Development,
Computer Repair

FAQ

Custom Digital Inc is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Custom Digital Inc accepts the following forms of payment: Check,PayPal
No, Custom Digital Inc does not offer free project estimates.
No, Custom Digital Inc does not offer eco-friendly accreditations.
No, Custom Digital Inc does not offer a senior discount.
No, Custom Digital Inc does not offer emergency services.
Yes, Custom Digital Inc offers warranties.
Custom Digital Inc offers the following services: Home Theater, Audio Systems, Displays, System Controls, Home Automation, Power Conditioners & Satellite Systems
Macintosh networking.

Contact information

Wilmington, Wilmington, OH 45177

www.customdigitalinc.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM