Willoughby Hills Auto Repair

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on the way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.

I would use them again.

It went well. Price wasn't horrible on their part, just the nature of the cost of the tires.

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I have used them multiple times. They are fair and honest. It's probably not the cheapest place but they are fair and honest, which is what I'm looking for.

They're very professional and do good work.  They're also just friendly people.  For me the location is great and the convenience of having loaner cars and/or a shuttle ride to work makes all the difference.  They're probably not the cheapest mechanic out there but I feel comfortable with them and that means a lot.  I'm willing to pay a little extra for a mechanic I feel I can trust and a place that makes it convenient for me to do business with them.  And they're a local shop not some chain and are involved in the community.

They are great. I called them when they took it in that same day and they fixed it within three or four hours. They are a little bit expensive though. They have loaner cars if you need them and if you schedule in advance. They will drive you home if you do not have a ride. I use them all the time and I am scheduled to take my other daughter’s car to them.    

We like them. They're reasonably priced and do a good job. They're less than the dealership charges too.

As always, the staff at Willoughby Hills Auto Repair were prompt and courteous when I arrive at 8am. John, the owner kindly drove me to work ~3 miles away.
The work was performed quickly -- meeting my time requirements, and the quoted costs were reasonable and consistent with other providers in the area. Because I am a member of their in-house auto club, I received meaningful discounts that brought my costs below prices at other providers.

I was going to purchase a new car this year anyway it just happened a few months earlier than I wanted. However, my continued happiness with this establishment has been altered. I wonder if the $2000 repair for failed struts they had to replace for nothing propelled the need for finding something and quot;wrongand quot; with the car. All I know is I would have spent $1200 for a repair that was not necessary.

There was much less than 1 day's work for a trained professional and virtually no parts were purchased. $920 is vastly overpriced.

Went in for an oil change and to have a noise checked out in the front end. Received a call letting me know the driver side strut failed and needed to be replaced. Since I had the front struts replaced by this provider in April '13 they did not charge me because it was covered under warranty. I also had the rear bushings replaced since they were in need as well. Had plans during the early evening so I asked if the car could be ready by 3:30pm. They could not guarantee but told me I could pick up the car later in the evening and come back the next day to pay my bill. Wonderful customer service! One thing I like about this place is they always check my car over when it is there so I don't have to come back later in the week for something else. They accommodate for the unexpected repair time. It is a pain to finagle transportation since I transport a toddler in a car seat. Thanks WHA for another great service!

I've been bringing my cars to WH Auto Repair for years and USED to be very pleased with their service. I don't know what has changed but they went WAY DOWNHILL in 2013. Before I bought my Volvo last year I asked them if they could work on Volvos and they said yes, they were capable and qualified to work on Volvos. Since I bought the car they did an oil change / fuel injection cleaning / 4 new tires and front brakes and pads, along with 4 new tires on my husband's car. So, we were pretty good customers and spent a lot of money there. On Dec. 30 they installed a new battery in my Volvo. On Jan 6, after sitting in my heated garage for 5 days, the battery was dead. Despite 4 different people, including the owner, being told that AFTER the battery was dead the driver's side door wouldn't close, and after charging me $128 for and quot;diagnosticsand quot; they said I must have left the door open which kept the interior lights on which killed the battery (that's pretty much what the invoice says). I knew that wasn't true so I drove my car from WH Auto Repair to Volvo Willoughby and they were able to determine that the battery was being drained because a software update on the retractable roof was needed. Obviously, WH Auto Repair does not have the capability or qualifications to service Volvos (hopefully they can still handle oil changes and tire rotations since through their car care club and a tire rebate they screwed up I've already paid for 10 future oil changes). In addition, I called this morning to speak to John (I believe he is the owner, and the one I had been in contact with regarding the dead brand new battery issue) and was told he was in a meeting and would get back to me right away. Seven hours later still haven't heard from him. Anyone want to buy free oil change coupons....CHEAP!

UPDATE: The general manager called, indicated they had screwed up and missed the code indicating the software update was needed, which he said they could have done had they not missed it. He refunded the $128 charge plus some extra for my inconvenience. I appreciate his honesty in admitting to screw-up and, of course, the refund.

I have been dealing with this auto repair shop for several years. They do great work and if I have ever had a problem after leaving the shop, they have addressed it at no charge. Their prices are a bit more than other area repair facilities, but I have peace of mind when I leave the shop that everything was done professionally. In addition, once you become a customer you will begin getting coupons in the mail for future repairs. Last but not least, the repair facility is very clean and tidy. If you have to wait for your car, you won't mind sitting in their waiting room.

Overall, everything I expected plus more.....free coffee and muffin.....

Very well. Had one of their free rentals. The whole place was clean and bright.

I have never seen a shop that is so nice! The workers look so nice. They will take you home when you drop your car off. They will fix your car for a very reasonable price. I am new to the area and was pleased.

The employees really wanted to do the job right and make my experience a positive one. Last week (1/4/2011) I had more car problems, and once again the service was excellent.

The repairs were getting to the point where it was not practical to keep the car anymore and we gave it to them for $200. I've been to them in the past and they seem to rip us off. When they say something would be $50, it ends up being a lot more. I have a bad taste in my mouth from the three times I've gone to them. I went to them only because they were right down the street.

They took very good care of her and they just treated her so nicely. She's 78 years old, so that means a lot. They gave her a discount because my husband and I are members of St. Noel's. She was very impressed with them. For Christmas, they even sent her a $100 gift repair card.

The "Check Engine" light was on and I brought the vehicle in for diagnostic work. I was told up front this would be $99. I thought this high, but needed problem fixed to pass "E-Check", so I agreed to the diagnostic. Later, I was told that the computer diagnostic indicated problems with 2 items and repairs would total just over $600. I asked them not to do the repairs, and picked up the vehicle that evening. The parts in question were noted on the diagnostics work bill. The next day, I brought the vehicle to my brother. He pointed out that one of the parts indicated was missing a bolt and the other bolt was loose. I called the shop and was told that the vehicle arrived that way (which I doubt, but can't honestly dispute). When asked why this wasn't noted on the bill, I was told the mechanic was new. In the end I replaced the missing bolt (no need to replace part), and purchased the other part for $25 and had it replaced in about 20 minutes. The "Check Engine" light was cleared.

DAVE, WHO RUNS THE BUSINESS DAY TO DAY AFFAIRS IS ALWAYS PLEASANT AND EXPLAINS WHAT NEEDS TO HAPPEN TO FIX YOUR VEHICLE. IT TOOK SEVERAL DAYS TO GET THE PARTS I NEEDED BUT ONCE THEY CAME IN THE MECHANIC JUMPED. ON THE VAN and WORKED OVER TO GET IT DONE.