Suburban Door

JIM WAS VERY NICE AND ON TIME. WE HAD PROBLEMS WITH OUR GARAGE DOOR SHUTTING, AND THEN REVERSING BACK UP. JIM FIXED PART OF THE PROBLEM BY MOVING THE SENSORS UP ON THE TRACKS OF THE GARAGE DOOR. HE CAME OUT A SECOND TIME TO REPLACE THE STRUT (BOWED DUE TO SUN EXPOSURE). HE TIGHTENED ALL OF THE SCREWS, CUT EXTRA RUBBER OFF THE BOTTOM OF THE DOOR, AND ALSO PUT ANGLERS IN TO STEADY THE OPENING DEVICE (WHICH SHOOK DURING OPENING/CLOSING). VERY PROFESSIONAL, AND LOVES DOGS (FORTUNATELY FOR ME!).

THEY DID A GREAT JOB, AND THEY WERE VERY RESPONSIVE.

JIM WAS PROMPT, PROFESSIONAL and KNOWLEDGEABLE. HE MADE THE DOOR OPERATIONAL QUICKLY AND RETURNED THE NEXT DAY TO PERMANENTLY CORRECT THE FAULTY INSTALLATION OF MY OPENER. HE CHARGED A MODEST FEE WITH NO PRESSURE TO SPEND ANY ADDITIONAL MONEY. I WOULD HIGHLY RECOMMEND SUBURBAN DOOR TO ANYONE!

JIM RESPONDED PROMPTLY TO MY CALL AND CAME OUT THE NEXT DAY. HE GREASED BOTH OF OUR GARAGE DOORS AND THEY THEN WORKED FINE WITH NO MORE GRINDING. TWO WEEKS LATER, ONE OF THE ROLLERS BROKE AND HE CAME OUT AGAIN AND MUCH TO MY SURPRISE I WAS ONLY CHARGED 7.50 FOR THE COST OF THE PART!

MY GARAGE DOOR WOULD NOT GO DOWN. THE RAIL WAS BENT. JIM STOPPED BY ON HIS WAY HOME FROM ANOTHER JOB AND FIXED IT, AT NO CHARGE (I HAD USED HIS SERVICES SEVERAL TIMES BEFORE). HE ALSO DID SOME ADJUSTMENTS TO MY DOOR OPENER. VERY PLEASANT MAN, GREAT SERVICE. I STRONGLY RECOMMEND SUBURBAN DOOR.

HE WAS ABLE TO TELL ME EXACTLY WHAT FEATURES I NEEDED. HE RECOMMENDED A SEARS OPENER, AND HE TOLD ME IT WAS ON SALE. ABOUT 3 WEEKS LATER, THE UNIT FAILED, AND HE AGAIN CAME OUT ( AT NO CHARGE TO ME) AND PIN-POINTED THE PROBLEM. I GOT A REPLACEMENT OPENER INSTALLED BY SEARS UNDER MY WARRANTY. JIM IS SUCH A NICE AND HONEST PERSON. HE REALLY KNOWS WHAT HE IS TALKING ABOUT, IS PROMPT IN RETURNING CALLS AND A PLEASURE TO WORK WITH. I WILL USE HIM AGAIN!

HE SAID HE COULD BE HERE BY 2:00 PM. AT 1:38 HIS COLLEAGUE KHRIS CALLED TO SAY THEY WERE ABOUT 2 MINUTES AWAY. THEY WORKED FOR ABOUT 40 MINUTES, FIXED THE DOOR AND EVEN REPAIRED A ROLLER THAT HAD NOT BEEN WORKING PROPERLY. THEY DID A COURTESY MAINTENANCE CHECK OF OUR OTHER GARAGE DOOR. BOTH WERE COURTEOUS, PROFESSIONAL, AND WONDERFUL TO DO BUSINESS WITH.

WHEN JIM SAW THE DOOR, HE IMMEDIATELY IDENTIFIED THE DOOR AS A COMMERCIAL GRADE INSTALLATION AND HE DID NOT HAVE THE TOOLS OR THE SPRING TO MAKE THE REPAIR. HE DID INDICATE THAT IN ORDER TO MAKE THE REPAIR HE WOULD NEED TO RE-WORK THE ENTIRE SET-UP. HE WAS WILLING TO DO THIS, BUT FELT THAT A COMMERCIAL DOOR COMPANY WOULD BE ABLE TO REPLACE THE BROKEN SPRING AND KEEP THE CURRENT DOOR HARDWARE IN PLACE. JIM PLACED A CALL TO A COMMERCIAL DOOR COMPANY WHO ARRIVED LATER IN THE DAY AND REMOVED THE ASSEMBLY. THEY RETURNED A WEEK LATER WITH A NEW SPRING ON THE DOOR ASSEMBLY AND RE-INSTALLED THE ASSEMBLY WITHIN A HALF HOUR. I WAS VERY SATISFIED WITH THE INFORMATION PROVIDED BY JIM AND HIS WILLINGNESS TO CALL A COMPANY HE KNEW COULD DO THE REPAIR TO THIS VERY OLD SYSTEM. I WOULD RECOMMEND JIM/SUBURBAN DOOR COMPANY TO ANY RESIDENTIAL CUSTOMER. JIM IS A VERY KNOWLEDGEABLE INDIVIDUAL WHEN IT COMES TO BOTH RESIDENTIAL AND COMMERCIAL GARAGE DOORS. HE WAS ON TIME, STRAIGHT-FORWARD AND WENT ABOVE AND B

HE WAS ON TIME, AND VERY PERSONABLE. HE JUST NEEDED TO OIL SOME OF THE ROLLERS, SO HE DIDN'T CHARGE ME THE NORMAL FULL SERVICE TRIP FEE. I WOULD DEFINITELY USE HIM AGAIN, WITHOUT A QUESTION!

JIM WAS AWESOME - SUPER KIND PERSON! COULDN'T HAVE ASKED FOR BETTER SERVICE!!!

JIM WAS INCREDIBLY RESPONSIVE, DIRECT, KNOWLEDGEABLE, POLITE AND PROFESSIONAL. I WISH I COULD FIND CONTRACTORS LIKE THIS TO DO ALL MY WORK.

CAME OUT SAME DAY WE CALLED. WE ASKED HIM TO EVALUATE OUR CURRENT OPENER, AND HE GAVE US A FAIR ASSESSMENT WITHOUT PUSHING A NEW ONE ON US.

THEY WERE WONDERFUL! ALL AROUND A TERRIFIC EXPERIENCE. NOT TO MENTION THEIR TREMENDOUS RESPONSE TIME. I HIGHLY RECOMMEND THEM. THEY LIVE BY THEIR SLOGAN "WHERE QUALITY IS STILL AFFORDABLE."

JIM HEINEMAN WAS ABLE TO COME AND TAKE CARE OF MY GARAGE DOOR RIGHT THE MORNING THAT I CALLED. EXCELLENT SERVICE. VERY PLEASANT.

LOOKED UP IN ANGIE'S LIST AND CALLED SUBURBAN DOOR. JIM HEINEMAN (OWNER) TOOK THE CALL AND CAME THE FOLLOWING DAY. REPLACED THE BEARING PLATES, LUBRICATED PARTS OF THE GARAGE DOOR, ANSWERED ALL MY QUESTIONS, AND ALSO DID MINOR REPAIR. HE CAME AT THE RIGHT TIME. DOORS WERE MADE BY LOCAL COMPANY - THEY NEVER RETURNED MY CALL. THANK YOU ANGIE'S LIST AND HOPE SUBURBAN DOOR WILL GIVE ANGIE'S LIST MEMBER DISCOUNT.

USE THIS COMPANY! GREAT EXPERIENCE FOR US, AND HE IS FOCUSED ON CUSTOMER SATISFACTION. VERY RESPONSIVE, PROFESSIONAL, AND HAD A FAIR PRICE.

MR. HEINEMAN TOOK ONE LOOK AT THE OPENER AND IMMEDIATELY RECOGNIZED THE SENSITIVITY SETTINGS ON THE OPENER WERE WRONG. TWO SCREW ADJUSTMENTS AND THE PROBLEM WAS SOLVED. HE REFUSED TO CHARGE ANY FEE FOR COMING OUT TO SOLVE THE PROBLEM.

JIM CALLED ME BACK ON A SUNDAY, INSPECTED THE DOOR ON MONDAY, AND THEN HE WAS SO NICE AS TO REPAIR THE DOOR THE NEXT DAY! WHAT GREAT SERVICE!

HE REPLACED ONE OF THE WHEELS THAT WAS FROZEN, LUBRICATED THE DRIVE, CLEANED UP SOME WIRING, AND INSTALLED ADDITIONAL BRACING FOR THE OPENER'S CONNECTION TO THE CEILING.

JIM AND HIS HELPER INSTALLED THE DOOR. EXCELLENT JOB. VERY PLEASANT AND TRUSTWORTHY MAN.

GREAT WORK, ALLOWED ME TO PURCHASE AN OPENER HE RECOMMENDED SO I ONLY PAID LABOR AND NO MARK UP ON THE OPENER.

NO SUB CONTRACTORS! THE BEST PRICE OF THREE ESTIMATES. CLEANED UP WELL.

FOLLOWED UP ON 2 SEPARATE OCCASIONS AT NO ADDITIONAL CHARGE. COMPLETELY RELIABLE AND MORE THAN FAIR IN HIS PRICING. WE HAVE HAD A TRULY OUTSTANDING EXPERIENCE IN WORKING WITH THIS COMPANY.

JIM QUOTED ME A PRICE OF $840 FOR A 1 3/8 INCH ALUMINUM STEEL REINFORCED DOOR AND PROMISED TO INSTALL IT ON A SPECIFIED DATE AND TIME. HE ARRIVED ON TIME AND TOLD ME THAT I WAS GETTING A 2 INCH ALUMINUM STEEL REINFORCED DOOR (AN UPGRADE) FOR THE SAME PRICE BECAUSE WHEN HE WENT TO PICK UP MY 1 3/8 INCH DOOR IT WASN'T READY. SO INSTEAD OF MAKING THE CUSTOMER WAIT, HE OPTED FOR THE 2 INCH DOOR (WHICH WAS IN STOCK). JIM PUT THE CUSTOMER FIRST IN THIS SITUATION AND I'LL RECOMMEND JIM TO ANYONE NEEDING GARAGE DOOR REPAIR.

THE SERVICE WAS EXCELLENT! JIM AND ASSISTANT ARRIVED EARLIER THAN EXPECTED WITH ALL THE NECESSARY PARTS. HE TOOK THE TIME TO ANSWER ALL MY QUESTIONS. I STRONGLY RECOMMEND SUBURBAN DOORS.