Ohio Basement Authority

I thought they were very hardworking, very friendly and courteous. Very open to you watching what they were doing. Answered all our questions, very patient, went through a lot of detail with us.

Went well, except for delays to get the electrician and plumber to do their respective jobs.

First, they applied the Reinforcers to one of the walls. Then they dug a trench through the cement (about a foot wide)of our basement floor around the entire basement walls and installed the water guard. They dug a deep hole to house the water pump. They covered the waterguard and filled in the holes with gravel and then cement. During their waterproofing job, they discovered a disintegrated elbow pipe from our kitchen sink and arranged for a plumber to fix it. They also recommended a plumber to fix another problem we were not aware of. The whole process took only 3-1/2 days. The staff did an excellent job, and were friendly and helpful. We were impressed with the quality of the work and products. We'd recommend Basement Systems to anyone needing waterproofing.

Basement Systems called the day before to confirm my appointment for a free inspection and estimate, but refused to come when they learned that my spouse would not be home. They continued to call asking to reschedule, but still insisted that both spouses be home. I explained that my husband works out of state, and my name alone is on our house deed. (Both our joint and my own personal credit ratings are excellent.) The telephone representative finally agreed to make an exception to their rule and send out an estimator provided that I PAY THEM $75 up front, which would be refunded if I sign contract and pay for a job. I declined doing business with a company that charges people to become potential customers after a lure of ''Free inspections''.

I'm going to have them return to reinforce my basement walls. They were the best estimate of a few that I had gotten. They did a great job and I'd recommend them to anyone!

INFORMATIVE, NO SCARE TACTICS USED, NO HIGH PRESSURE EVEN WITH SECOND APPOINTMENT. WOULD HAVE LIKED BEST PRICE UP FRONT THOUGH. PRODUCT LOOKS PROMISING. IS THE MIDDLE COST OF THE THREE QUOTES WE RECEIVED. LIFETIME WARRANTY DOES NOT COST EXTRA.

THEY DID A GREAT JOB, AND IT JUST TOOK THREE DAYS. ALSO, BECAUSE OF THE TYPE OF MATERIALS THEY USE (NO DRYWALL) WE DID NOT HAVE TO DEAL WITH ANY DUST. IT WAS GREAT!

THE JOB WAS DONE WHEN THEY SAID IT WOULD BE. THE PROJECT WAS WELL DONE, QUALITY WORKMANSHIP.

THE TEAM PERFORMING THE WORK WAS ON TIME, PLEASANT AND DID A NEAT, CLEAN JOB. I WAS NOT ENTIRELY PLEASED WITH THE ADMINISTRATIVE ASPECTS OF THE ORGANIZATION. WE MUST HAVE BEEN CALLED AT LEAST A HALF DOZEN TIMES BY THEIR OFFICE PERSONNEL IN THEIR EFFORT TO OBTAIN THE COMPLETION PAPERWORK THAT WE LEFT AVAILABLE TO THEM IN THE FRONT DOOR, BUT WHICH THEY NEGLECTED TO PICK UP FOR DAYS. NO SOONER DID WE BRING IT BACK INSIDE THAN THEY STARTED CALLING IN A SEEMINGLY FRANTIC FASHION TO GET WHAT HAD BEEN AT THEIR DISPOSAL ALL WEEK! IN ADDITION, THE FINANCING PAPERWORK WAS HANDLED IN A SOMEWHAT SIMILAR FASHION, IE. INEFFICIENTLY. I ALSO DID NOT PARTICULARLY CARE FOR HAVING PAPERWORK SPRUNG ON ME WITH THE ARRIVAL OF THE WORK TEAM, ASKING, IN EFFECT FOR A BLANKET RELEASE OF LIABILITY IF THE WORKERS DID ANY DAMAGE IN THE COURSE OF THE INSTALLATION. IN SUMMARY, THE WORK ITSELF WAS DONE WELL, BUT WHAT AN ANNOYANCE THEIR DISORGANIZED PROCESSES ARE!

WE LOVE OUR BASEMENT AND I WOULD RECOMMEND THIS SYSTEM TO ANYONE. THE CREW WAS PROFESSIONAL, NEAT, POLITE AND VERY RESPONSIVE TO QUESTIONS AND CONCERNS. THE CREW WAS BETTER THAN THE OFFICE, WHICH SEEMED SOMEWHAT DISORGANIZED. ALSO, INSIST ON A PERMIT IF IT IS IMPORTANT TO YOU. WE HAD TO INSIST ON A PERMIT AND THIS REQUIRED A RETURN VISIT EACH TO COMPLETE THE INSPECTION AND TO INSTALL A REQUIRED SMOKE DETECTOR.

REPRESENTATIVE WAS ON TIME AND POLITE. HE WAS NEW TO THE SELLING ASPECT OF THIS COMPANY AND COULDN'T ANSWER MANY QUESTIONS. WE WERE NOT HAPPY WITH THE FACT THAT THE ONLY SOLUTION THIS COMPANY COULD PROVIDE INCLUDED DIGGING UP THE ENTIRE OUTSIDE AND INSIDE PERIMETER OF OUR HOME. PRICE WAS PRETTY HIGH. DID NOT HIRE THIS COMPANY DUE TO OTHER ESTIMATES AND SERVICE HISTORY.

THEY INSTALLED A WATERPROOFING SYSTEM IN AUGUST OF 2003. MONTHS LATER, IT OBVIOUSLY WASN'T PERFORMING SATISFACTORILY. THEY CAME AND REVIEWED THE ORIGINAL WORK, AND THEY DETERMINED THAT THEY DID THE ORIGINAL WORK INCORRECTLY. THEY MADE PLANS TO INSTALL ADDITIONAL WHITE WALL. AFTER DELAYS, THEY DID THE ADDITIONAL WORK, AND WE STILL EXPERIENCED PROBLEMS. THEY DECIDED THAT WHITE WALL WOULD HAVE TO BE INSTALLED THROUGHOUT THE BASEMENT. WE AGREED TO REMOVE EXISTING PANELING, EXCEPT FOR A FEW AREAS WE HAD QUESTIONS ABOUT. THEY SAID THAT THERE WERE PROBLEMS REINSTALLING THE DROP CEILING. THE WORKER SPOKE WITH THE OFFICE, AND I THOUGHT THEY HAD FOUND A SOLUTION. NOW THAT THE WORK IS DONE, IT'S VISUALLY HORRIBLE. THEY DIDN'T TAKE THE TIME TO EXPLAIN WHAT THEY WOULD BE DOING. IF THEY HAD, I COULD HAVE MADE MY OBJECTIONS BEFORE THE DEED WAS DONE. NOW, THEY SIMPLY SAY THAT THEY FIXED THE MOISTURE ISSUES, AND THEY WILL TAKE NO RESPONSIBILITY FOR RUINING THE LOOK OF OUR FINISHED BASEMENT.

THEY DID AN EXCELLENT JOB. THE SALES REPRESENTATIVE WAS VERY PROFESSIONAL AND HELPFUL. HE EXAMINED OUR PROBLEM AND RECOMMENDED THE APPROPRIATE SOLUTION. HE DID NOT PRESSURE US TO MAKE A DECISION. THE CREW WAS VERY EFFICIENT. THE FOREMAN EXPLAINED EVERYTHING THAT THEY WOULD BE DOING BEFORE THEY STARTED. THEY DID AN EXCELLENT JOB OF CLEANUP.

THE PEOPLE AND EVERYONE WE DEALT WITH WERE VERY GOOD. I APPRECIATED THE FACT THAT THE SALESMAN DID NOT USE HIGH PRESSURE SALES. THE CLEAN UP COULD HAVE BEEN A LITTLE BETTER, BUT THE OVER ALL PROJECT WENT WELL.

VERY THOROUGH, VERY QUICK SERVICE, VERY CLEAN!

DO NOT SIGN A CONTRACT ON THEIR FIRST VISIT. MAKE SURE YOU CHECK THEIR TRACK RECORD WITH YOUR LOCAL OFFICIALS AND BETTER BUSINESS BUREAU.

VERY IMPRESSIVE PROCESS. GREAT GUARANTEE. EXTREMELY PROFESSIONAL, ENTIRE STAFF WAS GREAT!

I WAS REALLY DISAPPOINTED IN BASEMENT SYSTEMS WATERPROOFING. THE CONTRACTOR CAME OUT AND USED SCARE TACTICS AND FANCY COMPUTER DIAGRAMS AS HE TALKED OVER OUR HEAD AND TRY TO GET US TO SIGN THAT DAY. I WAS VERY UNCOMFORTABLE WITH THE FAST TALKING HIGH PRESSURE SALESMAN. THEY QUOTED US A PRICE $5000 MORE THAN THE CONTRACTOR WE ARE GOING WITH. A COUPLE DAYS AFTER THE FIRST CONTRACTOR LEFT, ANOTHER PERSON CALLED FROM THEIR COMPANY TO GIVE US A DISCOUNT, AND TRY TO GET US TO SIGN A CONTRACT. CONFUSING PRICING SCHEME, AND THEY WOULDN'T TELL US EXACTLY WHAT WE NEEDED. FROM $5000 FOR INTERIOR WATERPROOFING ONLY TO 16,000 FOR WHOLE HOUSE WATERPROOFING.

THIS WAS THE SECOND COMPANY THAT CAME OUT. ANOTHER COMPANY WANTED TO DIG UP OUR HOME AND CHARGE $2000. THEY SAID THIS WAS NOT NECESSARY IT WAS JUST A LIME BUILDUP. THEY SAID WE SHOULD JUST SCRAPE DOWN THE WALL AND REPAINTED IT. THEY DID NOT CHARGE US FOR THE VISIT.

I WAS VERY PLEASED WITH THE WORK. THEY CAME EVERYDAY ON TIME, I TRUSTED THEM WITH A KEY, AND THEY CAME IN TO WORK ALL DAY AND THEN LOCKED UP WHEN THEY LEFT IF THEY FINISHED BEFORE I GOT HOME. THEY CLEANED UP BEAUTIFULLY AND YOU WOULD NEVER HAVE KNOWN THEY HAD BEEN THERE. THEY TOOK DOWN A WALL AND DUG UP THE FLOORS TO INSTALL THE WATERPROOFING SYSTEM, SO THERE WAS A LOT THEY HAD TO HAUL AWAY. THEY DID A GREAT JOB! I WOULD DEFINITELY USE THEM AGAIN AND RECOMMEND THEM.

THEY WERE VEYR PROFESSIONAL AND DID A GOOD JOB. THEY DID HAVE TO COME BACK OUT TO RE-CAULK A FEW AREAS. THEY PROVIDED US WITH A REFERENCE, BUT I THINK NEXT TIME WELL LEARN A LITTLE MORE ABOUT THE JOB BEFORE USING THEM.

HE GAVE US A LONG PRESENTATION, BUT WHEN I EXPLAINED THAT I WANTED A WRITTEN PROPOSAL, HE BECAME RUDE AND BELIGERANT AND REFUSED TO DO SO.

NO HIGH PRESSURE FROM SALESMAN. THE CREW WORKED VERY HARD AND COMPLETED THE JOB IN THE TIME PROMISED, GOOD CLEANUP. THEY RAN INTO SOME UNEXPECTED PLUMBING PROBLEMS AND THE COMPANY TOOK CARE OF IT WITH NO ADDITIONAL CHARGE.

IF WE WENT WITH A WATERPROOFING COMPANY WE WOULD GO WITH THEM BECAUSE GAVE CLEARER EXPLANATION. DID NOT FEEL HIGH PRESSURE FROM SALES WITH THIS COMPANY AS FELT WITH OTHERS.

VERY HIGH PRESSURE SALES TACTICS. CHOSE ANOTHER COMPANY BECAUSE OF THIS.