Ohio Basement Authority

The sales representative came to give me a quote. I explained to him that I wanted to eliminate the water issues because I wanted to refinish my basement. There were a few things that the sales rep said could be done without an extra cost that posed a bit of an issue when the crew came but then project manager okayed them. I felt the price was high at the beginning but it is competitive for the job being done...I just had not done enough research prior. One suggestion would be for the sale rep to carry samples of the vapor shield wall material (Brightwall, etc) so that I could see the differences because I was under the assumption that it replicates the appearance of drywall, which it does not because it's going to be wavy as it follows the curves of the uneven walls and it is a very thin plastic material. I also wish sales rep would have quoted me in detail everything I wanted done because now the company is working on another quote to do more work that I told the rep I wanted done in the first place, like basement flooring. I felt a little ripped off at first because I thought my basement walls would have a more "finished" look from the initial quote but then again, I did not know what the material looked like in person...but they agreed to do many extras like removing a wall, adding a wall to hide the boiler and sump pump, adding trim to windows, fixing my basement stairs, fixing a leaky sewage pipe (yuck!) and evening out the floors so I did feel like I got a good deal in the end. Basement systems did a great job. I just think a bit more education to the customer and writing down all the details in the contract would have cleared up a lot of the miscommunication. Other than that the crew was great, went above and beyond with the extras and my basement is now dry and no longer stinky.

All member of the crew were very professional, conscientious and personable. They were very engaged and king around our kids. Overall a great experience. Rick, our for man was awesome!.

very good!! was pleased with them in general, just a few little things disappointed me. I feel that for the amount of money spent, they should have to put everything back together when they are finished. they took off the closet doors, baseboards and did not re-connect my air conditioner unit when done with the foundation therefore, i am going to have to spend more money to get a repairman out to reconnect it. disappointed in that. also I was told they would be back in the spring to repair the yard, this is only March so we will see if they honor this or not.. Overall I was pleased with the work they did.

Crew was prompt, hard working, clean and performed all work efficiently.

He went through everything, but I thought the information the other company gave me was more thorough. He was nice, asked me if I had any questions, and responded to them. I had already done a lot of my own research years ago before I called anyone, so I kind of knew what to expect. I probably would get another quote from them in the future because you never know when they might come down in their price.

Estimate was given in September and work scheduled for November, but at the planned date it was discovered that problem had been mis-diagnosed, so work had to be deferred until January. Actual project went well, each days tasks and progress explained. Due to cold weather, some final steps delayed until March or April.

The installers did a neat job. Friendly and respectful.

The service was pretty good. I wanted some extra work on my gutters and they told me to go with a different company for that as they do not do that type of work. They will come out if I call them for extra work at no charge if it has to do with the work that they have already provided. They are good with follow up work.

They gave explanation of the work that would be done. They showed me what they need to do. They gave me a lot of information and that's what I like about it. There's a little bit of struggle in the way they handle their appointments and calls. I've got a multiple of calls on one issue and got no response from them. But it's not a big deal, if I were pursuing things more I'm sure I'll get a response from them.

Very professional. Service was done in a timely manner and the crew cleaned up as well.

The were punctual and did the job they said they would do.

The person came to the house. However, the estimate was a written estimate. It mas mostly related to selling me the product. I never received the computer generated report. Its ok for an estimate. However, the price for an estimate is bad since other companies provide free estimates.

The company was very informative but I could not afford them.

The company representative was quite pleasant, punctual, and listened well. We have just one wall that lets water seep in, and he told us the job was too small for his company to handle. I asked him to give us a quote anyhow - just so we'd have some idea of the costs we might be up against. He did email me a quote in a timely manner, but for an entire half of our basement, not just the one wall. The quote was very high: over $6814 for 2 walls.

Joe and Scott arrived on time. Informed me about the work they were doing. Very informative.

Early, polite, neat and removed all refuse.

Staff was on time, complete job earlier on one day, courteous to owner.

I bought a deal on Angies List to repair a water leak in my basement. The individual assessed the leak and said that it was coming from higher up than the foundation. He recommended that I start with a roofing company and then work my way down until the leak was found. He also was interested in waterproofing the foundation as well as air purification of the house. He satisfactorily answered all my questions.

It was a free estimate, and no further service was recommended or needed.

Everything went well. He exhibited knowledge and explained evcerything thoroughly. He was prompt, courteous, and professional.

Rick, Jay, and the guys that worked on our attic and basement were courteous, clean, and professional. They were easy to work with and have in our home with pets and kids. Thank you!

When I first noticed the problem, I joined Angie's List to help me find reputable contractors who had experience dealing with my problem. I had 9 estimates in all over a 3 week period. Most of the contractors suggested tearing off the deck on the back of the house, digging a trench at the side of the house and pushing mud underneath it. They said they could not guarantee the house would not continue to settle, but they would hope that this method would stabilize it. They then suggested that they would fix the cosmetic issues inside, and the cracked brickwork outside. The estimates ranged from $15,000 to $18,000, not counting the rebuilding of the deck. When Alan from Tomorrow's Home Solutions came over to look at the problem, the evaluation felt completely different. This company set itself apart immediately, since Alan is a structural engineer. He looked at it and knew immediately how to solve the problem. Not only would the slab pier system lift the house back up, the deck would not have to be touched and there was a 25 year guarantee on the work that would transfer to a new owner should I sell the house. On top of that, the estimate was around $5900. What an amazing difference from all the rest. Definitely an easy decision to make. Alan came back, plotted out the plan on graph paper, and showed a video on how the process works. The crew that came to do the work, led by Rick, was ultimately punctual, courteous and trustworthy (I let them in and went to work). They completed the entire job in one and a half work days, and cleaned up after themselves. They called to tell me there was some ceiling damage as a result of the floor being lifted, but they repaired it at no extra charge to me. Rick said he "happened to have some extra mortar" in his car, so he patched the outside brickwork, also at no extra charge. The actual charge was exactly the estimate. No hidden fees or extra charges. As stressful as foundation problems can be to a homeowner, the process was made relatively simple, and I felt confident that they would solve the issue. I could not have been happier with the service I received. I would recommend this company wholeheartedly to anyone who has similar problems. Thank you Tomorrow's Home Solutions!

A team of three men worked on our job. Upon arrival one team member reviewed the work they would complete. They covered our personal items with plastic sheeting and put runners on the areas they would us to move the concrete out and into our home. They removed a portion of the floor around the inside perimeter of the basement and installed the drainage system and sump crocks. The team was extremely courteous and professional. They worked hard and stayed on task to complete the job. They cleaned up after themselves each day and demonstrated respect for our personal property. we wouldn't hesitate to recommend this company.

Prompt & courteous crew, very efficient.

On time professional services throw out.