Ohio Basement Authority

Ed Heartstedt came out and provided a very professional approach to talking about the solution that they would provide. He provide a quote in a timely manner and is well versed in the technology employed by this company. We did not go with this solution because the moisture issue will be addressed by the buyer of our property.

This was a big job. The salesman explained the job in detail so that I could understand. The price was more than competitive. They came on time and worked as a very efficient team. They completed their work in the 3 days they promised. They cleaned up to my wife's expectations. We had a serious all day rain the next day and no water in my basement. Ask for Tony or Chris to manage the installation. They care!

They waterproofed our crawlspace in June, and twice since then we have had water leaking in through there. We called them, and they came out and looked at it and told us that we needed $2000 worth of more work, but that they could not come do the work until October 10th.

We had a sales rep come out to our home the last week of March to go over a complete basement finishing project. I believe it was March 24th. We went over everything with the rep and never heard back with a quote. Apparently this company has plenty of business that they don't need an extra $20k. We ended up going with USA Basements and are very happy with their work, communication and follow-up!

The salesman came as planned and promised a time in March to fix our basement, but never heard back for appt. Called salesman 3 wks. later for date for repair work, said he'd get back the following week, never heard from him. I than called and talked to Jeremy at the office who than got us in within the following week, and the nice men came on Sat. and they also informed me about my sump pump not working correctly, which salesman never noticed, and the one worker took a trip back to office for the new sump pump. The pump and whole side of basement was completed in only 6 hrs. The workers were great, but the sales person was not good. I even had a referral for my 2% referral discount and he came on time and was to send a estimate by email to me for my referral as requested and never followed up on that which was to install a dehumidifier for basement which was around $3900.00, I reminded him on the same phone call for my appt. and no further action taken on that either. . Because of the 1st impression by salesman I would not refer this company, but the workers are great and they are the ones who make the company, they really know what they are doing.

I scheduled an estimate to get my basement finished. John called on appointment date and rescheduled for 2 days later and never showed up or called. Oh well I guess they didn't want my money. I'll find someone else.

I thought they were very good. They came out and did the work. It was a big deal purchase. There was extra cost because it was a major thing to have it waterproofed. They were very clean. They were quiet busy because they have commercial customers as well. So I have to wait to get in-between those kinds of jobs.

I contacted the company in February for a free estimate for finishing my basement. An appointment was scheduled for three weeks later, which was the first available date. A few days later, the gentleman I spoke with called me back and informed me there had been a mistake, they were not available and they needed to schedule it for three more weeks after the original date. The day of the appointment, the gentleman who was supposed to come out called me and cancelled. It was obvious it was for personal reasons, which was fine, but he he said he would call and reschedule the next day. They was 10 days ago and I have not heard from the company.

After I purchased the deal, I was going out of the country for a while before I could have the work completed. The people who I spoke with had recommended that I cancel the Big Deal because I could not have the work done until after it had expired. My dealing with them was very pleasant from what I can recall. It was nice that they were honest and recommended the refund.

The big deal from Tomorrow Home Solutions worked out good. I believe there were no additional charges than the big deal. They noted that I might want to consider getting some work in the future but nothing catastrophic. I thought that it was going to be just inspection but it pretty much came out as a sales pitch. That was not what I was looking for. The price was fine but it didn't seem like too big of an inspection. I think they were coming out to try to sell. The price itself seemed fair but it really didn't turn out to be what I thought I was paying the 49 dollars for. The responsiveness was fine. He was on time. The professionalism was rough. At the end they tried to push real hard to make some kind of sale that day. Anything might happen but I don't think they would be on top of the list if I need those services.

Phenomenal experience. Will Smith called, set up my an initial appointment and repaired the cracks literally within 48 hours or so. Couldn't have asked for better service...job completed...very satisfied. I referred my mom to them too...that should tell you something.

The only reason we had this job done was because of the push piering to possibly and hopefully stablize the foundation walls. Time will tell if this to be the case. To go through this process again, no. We could replace the entire two walls with new block and a new reinforced footer, reinforced rod and core the concrete block the entire approximate 85 to 90 foot length of wall and be further ahead. In theory it seems and sounds good, but ther is room for improvement in the excavation process and the block reinforcement and repair overall. Working close to any type foundation or building requires a great amount of experience over many years.

It was an Angie's List Big Deal that we purchased. In a way it went well and in a way, it didn't. Putting in the material wall system went okay and we liked that. The only thing that didn't go well with the Big Deal was that we never actually got the report that we were supposed to get on the Big Deal for the foundation. They didn't charge anything separate to do the foundation inspection. Overall it went fine and we liked what they did. We probably wouldn't have bought it if he hadn't come out and told us about it. It wasn't really directly related to a problem on the outside of our walls. Because we didn't get the report, we don't know if there were any problems with the outside of the walls so they didn't really answer our questions. We were happy with what they did and we haven't had any problems with what they did.

the whole process was good, we had several companies come out and give us estimates on different repair methods. The initial quote was more of a sales pitch than i'd like, but it was professional and made it clear they have a superior product. We got delayed by a few months by some other activities at our house, but we called basements systems back and they sent someone else out and re quoted and we decided to lock it in and go forward. About a month later the crew showed up and was done in less than a day. They were polite clean and fast. Would definitely use them again.

Scott & crew worked steadily & efficiently. Cleared out debris & cleaned up well.

I basically got a one page quote for the job and not a detailed report for energy assessment. They continue to call and try to pitch expensive solutions. I was hoping for a report telling me what need to be done and not just a quote for the overall project.

Ohio basement system was on time and reasonably priced, clean up when completed.

Very good job -- very neat, extremely personable & accommodating. Very professional.

The 2-member crew arrived on time, were courteous, and were careful about keeping our hallway & other rooms dust free. In this job, we had a last minute unexpected change in our plan (which is not anyone's fault) but they were very accomodative, made useful suggestions, and helpful. The job was completed nicely. Everyone we worked with were reasonable. We would use them again.

The two member crew arrived on time, were courteous and were careful about keeping our hallway and other rooms dustfree. On this job, we had a last minute unexpected change in our plan (which is not anyone's fault), but they were very accommodating, made useful suggestions, and helpful. The job was completed nicely. Everyone we worked with were reasonable. We would use them again.

They provided an excellent service. No further leaks and everything is dry. They were an excellent company.

Before any work was performed, the estimators worked with us to make sure we got the best possible price and gave us a detailed list of the work to be done. Overall, installation went very well. Workmen were prompt and efficient and kept us informed of their progress throughout the day. The only issue we had is that they could have done a better job of cleaning up after they finished. They left scraps of insulation in the attic and on the floor near the entrance of the crawl space. Overall, however, we were very satisfied with the job.

I felt he was very ethical and professional for advising me to pursue other more probable solutions, instead of trying to sale me on a service I didn't need. It was greatly appreciated.

The salesman was very personable and appeared to be an honest individual, so we hired the company to put the family room back together after mold remediation and waterproofing were done by other companies. We were told when they would be coming to do the work. They came on the appointed days and finished the basement. On the final day, we were not home to do a walk through and no one from the company mentioned it. I then hired a painter to finish off the walls. Because he is a professional, he pointed out several flaws in the workmanship. I immediately realized that his assessment was accurate. He finished some of the work himself, so he could start painting. I called the company to register my complaints. Another problem was that the dehumidifier they had installed was running 24 hours a day and was quite loud. I wanted them to let me know if this was normal. My painter/handyman looked at the dehumidifier and was able to determine that it was running continually because of the setting it was on, which the company employees had done. In addition to that concern, I told them that I had quite a few concerns with their sloppy work. These concerns included unfinished woodwork, unfinished area at the bottom of the stairs, ceiling in the bathroom and other shoddy workmanship. They cut the floors around the woodwork very sloppily. Instead of slipping the flooring under the woodwork, they messily cut around the woodwork, leaving gaping spaces, which looked bad and would collect dirt. There was also a large gap where the floor met the fireplace, also looking horrible and a dirt collector. The company sent Rick, the alleged foreman out to address our concerns. He did acknowledge my concerns and stated he would address them. I asked him about the dehumidifier because I did not know if the noise it made was normal or not. He stated a new dehumidifier had been ordered but had not been received yet. He stated they would call when it came in and switch it out with the one they had already installed. This was never done, all these months later. Rick was the foreman on the project and seemed very confused about why I objected to the way the floors had been installed. I showed him other flooring in the home that had been installed correctly. I told him, per my handyman, that there was a tool that you could use to install it without jagged cuts. He said he never heard of such a tool. This from the foreman. He caulked the jagged edges and said he would be back in a few days to finish. I never heard from him again, nor did the company ever switch out the dehumidifier.

Called provider has yet to return call !