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Hook Home Maintenance

Handyman Services, Finished Carpentry and Woodworking, Electrical,

About us

Hook Home Maintenance is a division of Hook Services Inc. founded in April 2009. We are a family-owned company with over 35 years of experience focused on the small home & commercial repairs that other companies are not interested in doing. Our slogan is "Hook Up With Us, No Jobs To Small". We cover just about every aspect of home & commercial maintenance. We are located in Stow, OH & serve Summit & surrounding counties. Please call us now for a free estimate. We accept cash, check, Visa, MasterCard, Discover & American Express.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Please visit our website at www.hookservices.com for a complete list of services offered. "Hook Up With Us, We Do Just About Anything"

Services we don't offer

“Call Us, We Do Just About Anything”

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.652 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
6%
3
0%
2
6%
1
15%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.8
responsiveness
4.6
punctuality
4.7
Showing 26-50 of 52 reviews

Kevin K.
06/2018
5.0
handyman service
  + -1 more
Very well - extremely pleased
Description of Work: Shutters hung, gate installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Ellen J.
05/2017
5.0
handyman service, plumbing
  + 0 more
Went very good!
Description of Work: Great work on installing a new bathroom vanity in my old house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Wesley J.
03/2017
5.0
interior painters
  + -1 more
It went well, they did a good job.
Description of Work: They took wallpaper down and painted our kitchen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOHN & JOYCE P.
02/2017
5.0
handyman service
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Carol B.
06/2016
5.0
handyman service
  + -1 more
unknown
Description of Work: Excellent!
Rating CategoryRating out of 5
Yes, I recommend this pro

Wesley J.
02/2016
5.0
handyman service
  + -1 more
unknown
Description of Work: Excellent Work
Rating CategoryRating out of 5
Yes, I recommend this pro

Dana J.
10/2015
5.0
handyman service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Virginia K.
07/2014
5.0
handyman service
  + -1 more
I was contacted today by Hook Home Maintenance. The owner said he did not get my messages, and offered to look for a replacement part. I appreciate him trying to fix this older window. Not sure the reason for the miscommunication, but was glad to receive a phone call from Randy.
Description of Work: They did some work for me. They built some wood steps going into my garage and the steps are very study. They caulked my counter tops, as well.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hook Home Maintenance
[member name removed], I first want to let you know that we did not receive any calls or voice messages from you. If I would have received your call I would have called you back immediately. I will call you on Monday, August 4, 2014. In regards to the widow part, I do remember Dan trying to locate the part and had no luck. We were told that the company the made your windows went out of business. I relayed that information to you last fall by voice mail on your phone. I can stop by and take a look at the complete window and see if I can locate some used parts for the window, but I need more samples of the window track to be able to locate the correct part. I apologize on our companies behalf in regards to the communication issues we are having. Respectfully, Randy Hook / Hook Home Maintenance

Joseph C.
07/2014
5.0
garage doors, remodeling
  + 0 more
They did excellent. They were on time, actually about 5min early. They were very professional and were very clean, they cleaned up everything nicely afterwards..... You couldn't even tell they had been here. They also put the numbers on the mailbox for us. We would absolutely recommend them to anybody. They stayed right on the budget.
Description of Work: I called him out to install a garage door opener, curtain rods and a mailbox.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Response from Hook Home Maintenance
Thank you very much for the Great compliments. We also enjoyed working with you both. Hook Home Maintenance

Robert Z.
11/2013
1.0
contractors, handyman service
  + 0 more
Never happened
Description of Work: came to inspect said he would follow thru w/ estimate STILL WAITING found someone on my own and work is DONE

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Anne F.
10/2013
5.0
flooring contractor, handyman service, hardwood floor
  + 1 more
The staff were courteous, respectful and well prepared. They were prompt everyday, we had replaced the flooring in our entire main living area which took 4 days. They cleaned up daily when they left. We will have them back for more home improvements.
Description of Work: Installed flooring painted and replaced baseboards.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Marsha P.
10/2013
1.0
decks, handyman service
  + 0 more
We left several message for Hook Home Maintenance. Once on 09/05/13 and again on 09/19/13. We never received a call back. Both times we got a recorded message saying they would call back after 5:00 p.m. Never heard from them.
Description of Work: We requested a quote for putting a ceiling under our deck.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

Response from Hook Home Maintenance
Hook Home Maintenance did not receive the voice messages that were left for service both times stated in the complaint. All of our calls go to the owners cell phone. He did recently do an update to his cell phone through Verizon which caused some problems in receiving calls for several day's. Those problems have now been rectified. If the customer would like to call again, I am sure your call will be responded too. We are sorry for the inconvenience this has caused you. If you call again, we will give you a 10% Discount on all Labor. Thank You for making us aware of a problem with our phone and message service.

Kathleen M.
06/2013
2.0
woodworking
  + -1 more
The service wasn't great. The younger guy was good, but the older guy was not good. It wasn't a real good experience. We will not use them again. The price was too expensive.
Description of Work: We hired Hook Home Maintenance for carpentry work.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0


Response from Hook Home Maintenance
We did work at this address on March 29, 2013 not May 7, 2013 as stated in the review. We were hired by [member name removed]. We installed a pet gate and door guards on the wall in the garage. 2 men were there for an hour and we charged [member name removed] $60.00 for labor. We were told at the completion of the project that everything looked great and they were very happy with the results. We have never been contacted by the home owner stating that they were un-happy with the work that was completed. Since the home owner states that the work was completed on May 7, 2013 and we were only there on March 29, 2013, maybe they have us confused with another company. We would be glad to take care of any problems that were caused by us if the homeowner would like to give us a call. Hook Home Maintenance has never had a complaint by any of our satisfied customers since we have been in business. This is the first one we have ever received.

Larry K.
04/2013
5.0
siding
  + -1 more
Very Professional crew and workmanship. I plan on having them return in the spring for another job.
Description of Work: Replaced damaged cedar siding. Replaced/repaired gable vent brick moldling. Remove and install deck boards on back steps. Replace some soffit and damaged facia boards. Removed old man door to garage and replace with new door and locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PAMELA S.
02/2013
5.0
flooring contractor, handyman service
  + 0 more
Randy Hook returned my call within a couple hours after I left a message. He came that same day to look over the job and give an estimate. Work was started and completed within a week. The handy man arrived on time. He carefully removed the tile and grout around the tile. He reglued the tiles and regrouted around same tiles. The job was finished the same day.
Description of Work: We needed grout repaired around 5 ceramic tiles on our bathroom floor. It was determined that the tiles were not glued down sufficiently. The 5 tiles were removed intact, all loose grout removed, the tiles reinstalled, and regrouted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

david W.
02/2013
5.0
driveway gates, handyman service
  + 0 more
Randy is a seasoned professional and seems very fair and straightforward. This was the first time I used him for work on a commercial property and everything went well. His price bested (about 25% lower than) a local fence company that I have used in the past and he was able to do it in a very timely manner. I am planning on calling him for future jobs.
Description of Work: Repair of an 8-foot commercial privacy/security fence after it sustained wind damage.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Christopher E.
12/2012
5.0
gutter cleaning
  + -1 more
We have used Hook Home Maintenance before, and as always they are a pleasure to work with. I contacted them for a quote, it seemed fair (we didn't get any other estimates), and they said they would take care of it that week when they were in the area. They actually emailed us when they were at our house doing the cleaning. They then emailed us an itemized invoice within a week and we mailed them the check. Perfectly simple, and we are pleased with the work. We will continue to use them in the future.
Description of Work: Cleaned gutters and downspouts, tightened loose gutter nails, cleaned leaves off porch roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Nancy P.
10/2012
5.0
woodworking, handyman service
  + 0 more
Very satisfied with all work done.
Description of Work: Happy to have found this company: very professional, dependable. Will definitely use anytime a problem arises with my rental units. Installed an outside handrail, repaired garage door. And, of course, there are newer items to be done---and, I can call with no worries.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

MICHELE D.
10/2012
4.0
deck cleaning, handyman service
  + 0 more
See above details. We will use Randy Hook and his company again for future needs. I already have a and quot;To Doand quot; list that I need to speak to Randy about. I like the fact that he offers a wide range of services as I prefer and quot;one-stop shoppingand quot; with a professional contractor who I can trust and depend upon, and one who offers fair pricing for quality work.
Description of Work: It was a little rough getting started as the communication between us somehow got lost in the electronic era. But once we were in agreement of the job to be completed it went smoother. The original quote did not include all items Randy and I had originally discussed when he came to our house to inspect the work needing to be completed so Randy had to recalculate his quote. We had obtained four quotes for the work and his quote was in the middle. Randy was prompt, courteous and professional so we hired him to do our work. As I had requested he provided me with a Certificate of Liability Insurance & Workers Comp. Our deck steps are made of brick pavers with wood framing around the edge of the steps. The bricks began to cave in as the dirt underneath washed away over the years. We had a few deck boards that needed replacing and the entire deck needed to be painted. Randy provided suggestions for making the deck look the best it could as it had been weather-beaten over the years. We used a deck paint in lieu of a stain so it would cover the rough boards better. We are glad we accepted his recommendation on the paint. My only regret is that the deck needed a second coat but they were done and gone before we could make the decision to pay extra for the second coat. They did an excellent job on rebuilding the bricks as they had to pull out each brick (and there are a lot) add new backfill/gravel and replace each brick so they fit snuggly back into the step framing. They replaced the boards that I had marked, sanded a few areas and painted the entire deck. They left the old boards in the backyard on a pile of tree branches instead of hauling them away. It would have been nicer if they had hauled them away. Randy and his worker(s) were first delayed due to heavy rains for a few days and then they had to work in extreme heat. We had no problem with the timing as we understood they had to work around the weather.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,350

LARRY C.
07/2012
5.0
locksmith, gutter cleaning, handyman service, siding
  + 2 more
I own a Property Management company and Randy Hook and his crew perform various , multiple jobs for us at numerous properties. I have received many complimentary calls from Owners, based on Randy's work. I give them my highest recommendation and would not hesitate to refer them to anyone.
Description of Work: I own a Property Management company and Randy Hook and his crew perform various , multiple jobs for us at numerous properties. I have received many complimentary calls from Owners, based on Randy's work. Hood Home Maint. mainly do exterior work for us, siding, gutters, downspouts, drainage, powerwashing and even locksmith services. I give them my highest recommendation and would not hesitate to refer them to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christopher E.
07/2012
5.0
electrician, home remodeling
  + 0 more
They were prompt. In order to put in the electrical and cast in the wall they came back to do multiple coats of plastering.
Description of Work: I have used Hook Home Maintenance to install a bathroom fan.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$230

Annette S.
03/2012
5.0
locksmith
  + -1 more
Hook Home Maintenance responded quickly and repaired the lock on the same afternoon that I called.
Description of Work: I used Hook Home Maintenance to repair a sliding patio door lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Rob G.
01/2012
5.0
handyman service, drywall, electrician
  + 1 more
Randy Hook came out to quote us on a couple of jobs we were thinking about having done around the house. He was on time (I think he even called to see if he could come over a bit early), very professional, took his time checking out each job and gave us a price for each one. The following week he followed up to see if we were still interested. We hired him for one of the jobs, putting the fan in the bathroom. Randy and Dan showed up right on time, they completed the job in under an hour, cleaned up and were on their way. As a stay at home mom, I don't always feel comfortable with some workers that come to our home. But that wasn't the case today. Randy and Dan were very polite and respectful. I felt completely at ease. It was also nice that they didn't smell of smoke, as some workers do that we've had in our home. I recommend them very, very highly! We have found our "go to" handymen! We will definitely use them again.
Description of Work: They put a bathroom fan into our guest bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

LINDA F.
06/2011
5.0
handyman service
  + -1 more
He has very good prices. He does what he says he will do and he does the job quickly. If anyone is looking for basic inexpensive handymen services, he will do a good job for you.
Description of Work: Randy has done many projects around my home. He has hung drywall, installed ceiling fans, painted our balcony, and many other projects around the house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Sue N.
09/2010
5.0
handyman service
  + -1 more
I trust them. I call them up and they will call me back immediately and they will come out and they will start the job right then. Their prices are excellent. They do a good job.
Description of Work: I had installed a vent in the ceiling and whoever did that did not do it properly and it had caused the ceiling damage in the shower stall. They repaired the ceiling and they correctly the vent and this made a huge difference. I also had them assemble 3 sets of bookcases that I purchased. They charge an hourly rate of $35 per person.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)
    • 3

Contact information

1337 COMMERCE DR, Stow, OH 44224

http://www.hookservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Handyman Services,
Finished Carpentry and Woodworking,
Electrical,
Doors,
General Remodeling,
Plumbing,
Drywall,
Kitchen and Bath Remodeling,
Flooring Sales and Installation,
Locksmiths,
Garage Doors,
Interior Painting

FAQ

Hook Home Maintenance is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Hook Home Maintenance accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Hook Home Maintenance offers free project estimates.
No, Hook Home Maintenance does not offer eco-friendly accreditations.
Yes, Hook Home Maintenance offers a 10% senior discount.
Yes, Hook Home Maintenance offers emergency services.
Yes, Hook Home Maintenance offers warranties.
Hook Home Maintenance offers the following services: Please visit our website at www.hookservices.com for a complete list of services offered. "Hook Up With Us, We Do Just About Anything"
“Call Us, We Do Just About Anything”

Contact information

1337 COMMERCE DR, Stow, OH 44224

http://www.hookservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM