L K Heating & Cooling

He did a real good job. We would definitely use him again.

We've a long relationship with this company. :LK was responsible for installing our HVAC many years ago, and have been providing semi-annual maintenance in visits each spring and autumn. We currently enjoy a 3-year contract to cover our needs, including discounted rates for any emergency work that might be needed in between visits ** LK understands we prefer to have our maintenance visits earlier than most of their clients, and proactively call to get us on their schedule early in the season. Staff on phone are always helpful and pleasant / technicians are capable, communicative, and efficient. In well over a decade, I have never had a complaint with regard to my engagements with - or work performed by - L K Heating & Cooling.

I would like the owner of this company to respond to the issues I had with todays (8/8/19) visit, and I will give you an opportunity to fix these issues. I had an appointment this morning today, and I found the technician who came to my house at and very unprofessional and racist comment made. The technician drilled an unnessary hole in my pipes and covered it with some putty. He then drilled another appropriate hole and fastened it with a coupler. He asked for my help to cover the hole in the pvc pipe with my hand, to create suction pressure to blow out the obstruction, which I helped him. I didn’t charge him for my help. The technician “forgot” to turn back on the power switch to the 2nd floor hvac unit, causing me to go upstairs to the 2nd floor and then back to the basement and then troubleshoot for him why my thermostat was off, wasting time. He failed to clean up the parts removed and drilled shavings so they are all over my basement floor, carpet and I saw some outside on my driveway from being tracked outside from his shoes. More troubling were the unprofessional comments he made outside my house. As he left to go to his van to write up the quote, he said it will take him some time because he is a ...”one finger typer”. And he actually billed me for the overage of time due to his delay, including him writing up the estimate which was around 15 mins. He said the company accepts cash checks credit cards. While I was waiting in my garage waiting with my Amex card, he says to me “almost done amigo”. I find that very racist for him to say that to me. After I noted that he overcharge for the time, and I mentioned it to him, he got defensive and called the office, when they said remove the extra 15 mins time. The issue wasn’t when he arrived, but actually when he ended the service. But he kept on saying that the office has GPS, and knows that he arrived. After I presented my Amex card he clarifies that they don’t take Amex, then though he said credit cards as payment. Then he tells me that “I picked a bad credit card company”. When I told him I did it because of points, he responds “money isn’t everything” and that “his house is paid off”, and I reply back saying “says the guy who is over charging me on the visit”. Toward the end as wall to my house, he randomly says to me “go fishing”, and I turn around to clarify I said “what?”. He says “go fishing take your kid out”. Again another offensive statement from him because I’m Vegan and I don’t fish nor do I consciously harm animals. I concluded by telling him that I take my kid out daily. The technician seemed to enjoy his comments to me. Based on this encounter I’m very surprised at the unprofessionalism and comments made by the technician, and because of this, I woudnt recommend this company.

They have been excellent and they are fairly priced. I would highly recommend them.

They promptly called me back and set an appointment to discuss the options. I felt the price was a bit high but I can’t say for sure since I didn’t have another quote for a Trane. I was just going by some information on the Internet so it might have been competitive for this area. I don’t feel they tried to upsell me at all. Once I hired them they arrived promptly and the install went fine. I’ve had the unit for about six months now and am pleased with it. I would hire them again for service and/or maintenance and recommended them to my neighbor.

We've used them for years. They were punctual. We are satisfied with them.

very well. very efficient and professional. cleaned up well, were quiet and polite. would highly recommend.

We've used them for years and we really like them. I've never had any problems with them. I think their price is comparable. The quality is very good.

I have a service contract for my central air and my furnace and I have them out twice a year and no problems. I do an annual service contract, and it's rough $180. He comes and does his thing; I don't watch him. They were here on time. They did the job in the reasonable amount of time, and they left. The reason I switch over to them from the company that took over the other company that I used for 30 or 35 years was they were somewhat less expensive. I like the personality of the gentleman that I talked to on the phone, he was helpful, understanding, he lives in my neighborhood. They were somewhat cheaper, not a lot maybe like $10 cheaper and it came with the recommendation of a friend, I'd rely on her recommendation. He was on time.

They were here, they did their job. I don't have any recollection of any problems. Everything was satisfactory.

We have used them for years, since the 90’s. They come once a year, we have them come once a year.

We are setting up an appointment for this year again. We really feel very comfortable with them. I would say that they are very reliable. We have used them for years and when our old air conditioning system died they put in a new whole house air conditioning system for us. We were very happy with their installation and very happy with their service. The workers were fine, they were very professional.

Anytime they come out, they are helpful. They diagnose and correct the problem.

We have been using them ever since we moved here so that is 30-plus years.

They charge each time. They send different people each time they come to the home. Some of them have been here before and some of them have worked for the company a long time. I know some of them.

The reasoning for the overall A is their professionalism and quality of service.

We moved into a house and immediately noticed that the furnace ran almost constantly. We called in the morning and he was there in the afternoon. After a thorough check, he found that the thermostat was installed incorrectly. He reconfigured the thermostat and had us get a new filter, and now the furnace is perfect. We will be going on their yearly maintenance program.

Our furnance went out on Saturday night. First thing Monday morning I called a couple different heating and cooling places. L K was at my house within the hour and had a full estimate and recommendation within a half hour. There prcing was either the same or better than others. They installed it the very next day. They were extreemly proffesional and quick to respond. I will be going with them for all maint moving forward.

Excellent. Ken was able to come out same day (even though not an emergency) and did the cleaning. He located a hole in the water feeder tube for the humidifier (which was leaking onto the floor). He replaced the supply line, cleaned furnace and gave me some good advice about the system (which is 22 years old). I had replaced the exterior drip tube but never glued it together - Ken took care of that for me. Most likely, we will replace the system this year and will definitely call LK heating and cooling.

The service was fine. I like their service. One person came out and took him about 45 minutes to an hour to complete the job. I would say that they were on time, cleaned up everything and did a good job.

called & scheduled day/time to perform work / showed up on time / performed all work (took 2 days to complete) / test AC & returned in Sept to check/test furnace very professional & efficient crew would use again

Everything went very well. I had hired L&K before and had been very satisfied with their work.

He explored avenues to get my air conditioner fixed and gave me the best options. He was very honest with me about the options as well. I was very pleased with them. He was prompt. He followed up with me after the job too. I would definitely recommend them!

I used them a few years ago and I was very happy with them. I remember that the cost of the service was expensive, but it was worth it. It went pretty well. We had some issues in the way they took care of everything at the end, but I was happy. I decided to go with them because they seemed to present a solution to heating and air conditioning problems that we had been having since the house was built and had never been able to resolve. They provided a solution. We got value. They were great.

Everything went extremely well. The service was thorough and all of my questions were answered and addressed. I will definitely go with L&K again in the future!