Premier Home Pros, LLC

Not happy that your customer service department. I have left several messages to fix the problem and I have heard nothing. I even texted my sales person and have heard nothing.

Had the sales rep in my house and he discussed the project. He insured that all work could be done as discussed. This included wainscoting the walls to complete the entire project. I was told by the sales rep to buy the product to be installed. When came time for the project the guys in house did the shower and fixtures decent. When asked about the wainscoting he said we do not do that. I said the sales rep said that would be done. Thier response was they always make mistakes. Another complaint is that they work late into the night past 8pm. When comes time to pay I am hesitant to pay full amount as the project was not done as promised. Talk to Tom and Steve who are managers up the chain and they offer no help, no price concession or really didn't care to say the least telling me that that was a verbal agreement between me and the sales rep. Receive 3 calls from the sales rep that a carpenter would be by to install and all 3 calls a no show, This company is a disaster and could care less about the customer. STAY AWAY from them !!!

There seems to be a disconnect between what they Say and what they Do. The first crew that was sent to my Home were a bit dumbfounded about what the contract was for. They were very good at Demo but lacking in rebuilding . There was a cast iron tub to be removed it weighs close to 200+ lbs it took 4 men to get it out of the bathroom and no way to get it out of my house until I loaned them a appliance dolly. It took 3 days to reinstall all of the fixtures and flooring . There was no info about how to install the sliding glass bypass doors. when they were finally installed no one knew how to adjust them so there was a gap at both of the edge frames so water came out with shower use. After they semi completed this bathroom they moved on to the master bath. After Demo they realized that the wall panels and the glass were not correct so they had to get the correct material. The bathroom was not usable for 2 weeks and when they said it was complete the shower door did not close completely and there was door gaskets missing and water on the floor after use. The contractor said they would be back and to only call them for any problems. I did call and text them but they kept pushing me off . Finally I called them and was told that they were no longer with Premier Home Pros. This is how I found out that they were a Sub Contractor not part of Premier. I called Premier and talked to the man in charge of customer service . He was very helpful and sent a inspector to check out my problems with the job. They decided to do a complete tear out and start over again this is only for the master bath. The new crew was still a sub contractor but much better than the first. This redo took over a week. They tore out the whole bath and started over. Most of the install went well but the floor that was installed was very squeaky so they removed it and screwed the sub floor and reinstalled the new flooring. There seems to be a problem with getting the correct gaskets to seal the shower door after 4 attempts they seemed to give up on the gaskets on the bottom of the door . It still leaked!! I spent close to $100 on door sweep gaskets and laid on the shower floor for a total 4 +/- hours to get it sealed . The original job started on Feb 26th 2024. I just got the door leaking fixed on Aug 16 2024. THIS IS NOT WHAT I PAID FOR! $42,000 should have covered a flawless install. PLEASE BE AWARE! THEY ARE NOT A TOP NOTCH OUTFIT.

The men came when they said did the work with great skill. Finished in the alotted time to our satisfaction. We would recommend this company.

Na

They price gouge and use very high pressure sales techniques. Their prices are four to five thousand dollars above average. Their product seems inferior. They e only been in business two years so they should be passing their factory direct savings on to consumers but they change far above average costs

This is an update to the finished job. They sheet rocked over the opening to the duct from the furnace. The sales person told me I would have to get someone in to place the duct back to where it was. In order to do that I will have to remove the vanity, rip up the flooring and then have it replaced again. They have taken me back to when I was a young. Thanks Andy and Tom Your communication and writing skills are much to be desired.

I was approached by a sales associate on a Saturday afternoon I was given a quote for a shower stall and another bathroom downstairs They wanted 14000 dollars just to replace the shower stall. Which I thought was too much it was a shame I did not think the same for the bathroom downstairs at 27000 dollars I pushback on that and they gave me a discount of 3000 dollars. The crew came and took over my whole back yard boxed my car in so I could not get out and were very destructive. I had a paper shade up which they tore down and threw away, flowers that they stepped on and killed and did not leave until 8PM at night. It always boggles my mind how if there is a death in someone's family the higher ups don't have a plan B. As the customer you are supposed to understand and deal with more inconvenience. So, the second day there is a crew of one as compared to a crew of 4-5. It is two o clock and I am sure this is going to be another late night. No contracting crew should work past 6PM I have things I needed to do and animals to take care of. At the same time Premier Home pros was here I had another person working on my shower stall. His price is reasonable about a fourth of what Home Pros. quoted me and he much more respectful of other people's property. If I had found him first, I never would have hire Premier Home Pros. There was a person who came out from the office with paperwork that she did not fill in before coming here. I should have told her the wrong amount to pay them off but I am not raised that way it is just a shame this company is not a lot more on the ball.

Two complaintsâ ¦the hot water temperature wasnâ  t checked (water runs lukewarm) and my black stone floor was very dull and sticky. Still working to bring it back to how it was before the install. However, the tub and wall are Beautiful!!! I definitely recommend Premier Pros. Just double check everything before the workers leave.

Due to incorrect info on his laptop, the salesperson ordered the wrong color product. When the guys came to do the installation we caught the error. The panels were reordered and came the following week. The men who did the installation were great, made some excellent suggestions regarding the installation, and did the job in a timely and professional manor. Highly recommend Premier Home Pros.

Updating original review since at the time, I did not know of all the issues with the install at the time and subsequent issues with them trying to fix the install issues. Will update with more details and stars, if/when issues are resolved.

The men who came to do the installation were very courteous and knowledgeable about what they were doing. Also, they really cleaned up very well after the installation was completed. And the other thing is that they put up plastic walls leading to the bathroom from my bedroom so there wouldnâ t be any dust going into my bedroom. I highly recommend this company. Kudos to Luis and the man who was with him.

Sales person and disorganization of the company was very poor, almost unacceptable. The installers, however, were terrific!

Beautiful new bathroom!!Love this company, great work, prompt,neat and clean up at the end of the day !! I have already recommended them .

Great Job

Very quick to get back to us, hands down the most professional and educated company from the few we sat down with! Will definitely use them again for the master bathroom

Still waiting for completion

They did a good job

the beauty ring on one of the grab bars has popped off. I called Chris and they were supposed to come out in two days to fix it.a week later and still havenâ t had it fixed. important to me,not to them.

They profiled their obligation and paid me the $3000 back.

They did such a great job on our bathroom project. Great pricing and friendly timely service.

They did an amazing job on our shower!

Very professional from start to finish salesman was knowledgeable, installed in one day, just an overall great experience price was great only 9500 would highly recommend

We had our shower area replaced and the install took 1 day. The team was very knowledgeable and helpful and the shower was customized to my liking!! Would highly recommend !!

Awesome experience. They were timely, professional, transparent about pricing, and their install went flawlessly. I could not recommend them more! We got a new shower with their marble Bella Stone product and a frameless glass door. I cannot believe how amazing it looks. My husband and I are absolutely smitten with how good it looks! They were priced less than all of the other bids we got also. 5 stars!