Home Solutions Handyman

Knowing we couldn't do an attic fan and downspout ourselves, we opted to hire someone to do this. I was so impressed with other Angie's List reports, that we requested this company do several other smaller jobs, too - things that we never quite had time to get to. The initial visit for the estimate took place the day after I called. There wasn't anything on our list that they couldn't handle. The estimate was prepared and presented that day at our kitchen table. I would have liked to see, and next time will ask for an itemized estimate, since we had so many different little jobs. The work was scheduled for 2 days later. The owner called that morning with an update on the handyman's arrival time. The handyman was pleasant, knowledgeable and professional. Thank you, House Doctors, for helping us cross so many chores off our list!

We were not pleased with the first guy that did the work. We called them and they came immediately and took care of the problem. They were always on time and over all we are satisfied.

Worker arrived on time and finished job early. The only negative experience was partially a mis-communication of expectations. I had left the instructions for assembling the shed in a location that was accessible from the outside of the house which I assumed would enable the worker to get started without knocking on the door and disturbing my mother who was still in bed. I did not specify directly the the door not be knocked on so I don't consider this to be a major mis-step.

They were very prompt to make the estimate and seemed very helpful. They took out our front door, and put in a piece of plywood and then said they could return it three days later. The door was never returned and I called, but they didn't return my call in time, which never happened before. When they did call me they told me that the guy who was supposed to refinish it had quit. I didn't have a door for a while and then they delivered it and I ended up varnishing it myself, because the guy they had sent to finish the job was misinformed and wasn't sure what needed to be done. They did come and re-install the door, but they did not insulate it like they said they would. After all this they also refused to knock any money off the original price although not all the work was done. It was quite the nightmare.

Office coordinator was very polite and efficient, with excellent telephone skills when we first called about the job. Dan Landon did an excellent job of assessing the work and explaining what would be needed when he came to prepare an estimate. Was very knowledgeable, thorough and professional. During the walkthrough, he was shown extra tiles left by the previous owner, as well as matching paint for the ceiling work which we had kept stored since the ing work was done. He took same into account and lowered the price accordingly when he prepared the bid. Office Coordinator did an excellent job of arranging the work schedule to fit our needs and coordinating things as the work date approached. Fritz, the actual workman, arrived promptly as scheduled, worked quickly, efficiently and professionally, kept us posted as to what and how he was doing, and gave us some excellent advice as to what we needed to do after he was finished. He told us in detail how to seal the grout after it had dried, and recommended some products that proved to be easy to use and very effective. The work was estimated to take about a day and a half, and he finished the work about an hour and a half ahead of schedule on the second day. The price was a bit on the high side, but was reduced because of the supplied materials, plus their Angie's List Discount. As discussed with Dan, we'd rather pay a bit more for quality workmanship (and in this case, the workmanship was the majority of the job) than get a "lowball" price and have the workmanship turn out to be shoddy. We believe that we got good value, good service and excellent workmanship for the money. While Dan was here to assess the job, we also spoke with him about another, entirely different, project that would need to be done sometime in the future. He gave us some preliminary information and numbers about that as well. When the time comes, we'll definitely be calling them for a bid. All told, an excellent experience all around. They'll be on our "short list" for future work!

One workman arrived and waited a short time for the second man to come with the boom lift, explaining that he had to go to a second location as the first one didn't have a suitable lift. He then directed the placement of the lift in the back of the house. A short while later the first man said that he was going to work on some inside jobs that he had started the previous day. (He had been unable to do them all because of a previous job that he had to go back and finish. Those items were all completed on a separate work order with no problems.) When I stepped outside to see how the siding was coming along, I was quite surprised to see that no siding was removed. He had loosened the end of the siding and was re-nailing it. When I asked about the waving, he said that it was due to the framing and couldn't be fixed but that he'd put some nails in it. I asked about the J channels and he said they were all right. He had arrived sometime after 9 am with the lift and pulled out by 1 pm after waiting for the other man to come outside to move his truck. I believe he may have also helped a little with the interior jobs. I paid him as agreed in the invoice as I understood from previous jobs that the workmen did not deal with the pricing but noted that I would speak to Dan about the cost as the job was so very different from the estimate. When I spoke to Dan, I was completely shocked that he stood by the cost despite the extreme difference in the scope of the work done. He did apply two coupons ($200) to the job bring the total down to $1649. I have no idea whether to believe Dan or Mike (the workman) about the job. It looks all right except for the waving, but I don't know if it is done properly or not as I had also believed Dan about what needed to be done. Dan has now (a week later) offered $300 off a future job, saying that would bring this job down to $1349 (which I believe is still unreasonable). I don't want a future job. I want this job pricing corrected before I would consider using them again. He said that he is not comfortable quoting time ($80 hour per man) and equipment/materials after we agreed to the set price (with no itemization). Bottom line: the job was not done according to the invoice/estimate, but the cost remains. I've paid to have the siding rehung, and it was not done. There were not two men working on it. One was inside being paid on a separate invoice. I do believe it would have taken two men to do the job sold to me.

Very friendly service. Very professional and thorough. They came back after I realized a couple of things needed to be fixed. I definitely felt like they did a great job, but the pricing is very high. I had a previous estimate for under half this price, but I chose to go with them because of the professionalism.

We were so impressed with this company. We live in a rural area and we were having difficulty finding someone who would come to our home. They scheduled an appointment for a free estimate and called they day before to confirm it. They came at the time scheduled and gave us an estimate the same day. We called them to set up an appointment to have the work done and they came two days later. The day of service the workman called on his way and was here at the scheduled time. The work was completed to our satisfaction and he was extremely professional. The cleanup was so great you couldn't even tell someone had been here. We would definitely hire this company again. Being business owners ourselves, we don't often have the time to do things we need to get done, so they will be the first folks we call to help us out. Thanks for such a pleasant experience!!!!!

The house doctors came out to my home and I had them replace the railing in my home. They did a wonderful job and I would highly recommend them to anyone needing help in their home.

The overall experience was good. The work was done quickly.

Terrible as above. Can't even get someone to call me back.

All individuals I dealt with were professional and prompt. Mike, the person who did the work, was receptive to input, did thorough work, and cleaned up after himself.

I thought that my granddaughters had damaged the bedroom wall somehow, until about 2 weeks after they went home. That's when we saw the hole in the outside wall as well. The siding was a real issue as it could not be matched and very few people are willing to work on it. He found the lacrosse ball in the wall. He was able to use sheet metal and paint to make it look very good. It was mid second story. He also did a great job cutting the damaged dry wall out inside and repairing it.

Carpenters were experienced, polite and left little to clean up. They completed the job to our satisfaction and we would definitely hire them again.

The representative was on time and gave me a bid right away. We did not use them, because they were the highest bid.

Laughable! Other estimates we received ranged from $115 - $235 but this guy quoted us $679! He either thinks very highly of himself or thinks we're stupid.

Services included prepping and painting.

Quote was high, so I used them for what I considered complex. For the simpler jobs I used a solo handyman & spent $174. House Doctors bid $572 for that same work!He fixed the closet & removed the cabinet within 90 minutes ($290 or $193/hr). He spent a few hours installing the hardware & hanging the door before he realized it was too wide (I asked Dan when he was giving the estimate & he assured me it would fit). They asked for $250 more to finish the job. I was fine to pay this but asked that he adjust the cost of the other jobs accordingly since they were much simpler than planned. The response to this reasonable request was unbelievably hostile. He ultimately gave me a relatively insignificant $50 coupon. Despite the high cost, the door fits poorly and will need additional work. Beware: For us, they bid fixed price but all the risk was on us. Really it was just a minimum & we had to pay for any overrun but didn't get credit for under run. For the total job I paid $75/hr.

They were very nice, did a good job and I would use them again. Their price was great!

The work was completed as described in the quote.

The receptionist is very nice. Great follow up and confirmation services. The gentleman that actually did the work, Fritz, is a nice guy to work with. He does a nice job...detail-oriented, cleans up after himself. He did break one of my tools, but he offered to replace it since it was an accident.

Although the contracted items were ultimately completed to our satisfaction, this was neither an easy nor a pleasant experience. During the course of the project, windows were broken, wrong colored tiles were installed, and siding was installed improperly. When we pointed these issues out to the foreman on the job, he indicated he could do no better. We contacted Dan Landon about the problems and he personally addressed and completed the work. Maybe we just got a bad foreman.

Shawn was serviceman. He was very professional & work was excellent.

He did an excellent job. All the windows look brand new. I'm so glad to have found someone that could do this type of work. I would certainly recommend him.

The work went very well. They arrived on time and completed the work promptly and thoroughly. We were very pleased with the results.