Concord Auto Repair Service

4.6(
17
)

Auto Service, Auto Inspections, Auto Tires,

... +4 more

About us

Concord Auto Repair Service in Mentor, Ohio will help you get back on the road quickly in your time of need. Our inventory includes car, truck, SUV tires, and wheels, automotive services such as air conditioning, brakes, shocks & struts, and transmission repair.

Business highlights

27 years of trusted experience

Services we offer

We offer diagnostics, brake service, belts, hoses, front-end alignments, tires, and many other valuable automotive services.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.617 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
6%
3
6%
2
0%
1
6%
Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Write a review
Showing 1-17 of 17 reviews
Amy S.
07/2017
5.0
auto repair, car inspections
  + 0 more
Literally in and out in less than 10 minutes. I will definitely call these guys when it's time for my routine maintenance.
Description of Work: Came here for an e-check on my '12 Prius.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kat T.
09/2016
5.0
auto repair
  + -1 more
They are awesome! Polite, clean and quick! Cost effective
Description of Work: Air conditioner Wind shield wipers
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathy C.
09/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
05/2016
5.0
auto repair, car inspections
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Dan B.
05/2016
5.0
auto repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Dan B.
12/2014
5.0
auto repair
  + -1 more
unknown
Description of Work: We have been using Concord Auto Service (previously J&B Automotive) for over 20 years. They have maintained all of our vehicles. Strength is responsiveness. Cost of auto maintenance is high. Steve and his crew try to look for alternatives for the most economical, and safe, solution. We will continue to use Concord Auto Repair Service.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Martha B.
09/2013
5.0
auto repair, car tires
  + 0 more
Had a slow leak in one tire. They found a small screw and patched the leak with no attempt to and quot;up sell.and quot; Even though I told them I was leaving the car, they were still done in about an hour. Very clean, window to view work as it's going on, reasonable waiting area. Really appreciated that theydidn't try to talk me in to other services or new tires.
Description of Work: Repaired slow leak in one tire.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
david F.
07/2013
5.0
auto repair
  + -1 more
I have been going there for years and go all the time.
Description of Work: I use Concord Auto Repair Service for an oil change, tire rotation and general inspection.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Nancy C.
04/2013
1.0
auto repair
  + -1 more
eeded a new one 18300.00 and 90 more to put it on..i said ok,,and what ever they did for the check eng lite did not work....that bill came to 1180.10..s i went back and they said i needed an air enjection pump,gas pedal,vibration damper,trotle body,crank shaft pully2 belt tensionersa/c beltthis bill came to 2,581.10....then on my way home all the lites came back on..about a week later it was raining very hard for 2 days ,,an elderly woman came over into my lane and i had to go off rt2 into some marsh..i got stuck in the mud..the older tow truck driver was very upset he had to lay in the mud under a corvette,,they sit very low to the ground,,he was mad..any way i had my door open ,because there was a mentor police officer there bloking traffick so i could be towed out..i did get out and drove away..2 weeks later i took my car back and told concord the lites were still on and i told them about the lady and the marsh and they wanted me to turn it in to my ins co..i guess because they couldent figure out what was wrongthey ended up replacing my computer and everything elsebody module,,1500.00said there was a hairline crack in my front bumper it had to go to a body shop.well they got the bunper from the body shop and put it on them selfs..its 1/4 off on the pass side..and the paint is already chipping.. was in 3 feet of water...lol...my car only sits 8 inches off the ground,my door was open..5 people saw it plus the police officer..no water marks on my car..if the was 3 ft of water how did he get under there to hook it up????any way still dont have my car ..i had new floor mats in it there now all greese and the broke my int lite switch..and they said they would spiit the cost with me..what a joke...i will not stop untill my car is pro and nancy colie told them abouit it while they were still trying to find out what was going on with my car and they said ,why dont you turn it in to your ins co..d it 8 months out of this year..tire lite,,
Description of Work: i went in to get my tire monitor lire and check eng lite fixed and also get a set of shocks..i had a set of used tire sensore they said were bad on my left rear wheel so i paid them to put them on ,,90 dollars eaach..both were bad they said..so they said i needed a new one 183.00 and 90.00 to put it on and what ever they did to the check eng lite ,did not work so i took the car back and they did another 2581.10 woprth of repairs ,and not only did the lites still stay on but my car started cutting off..they couledent figure out what was wrong with my corvette..i quess they dont much about corvettes....so i got ran off the road into some wet marsh and i told them about it and they said why dont you turn it in to your ins co..i was running out of money at this point so i did..i couldent understand this ,because they did good work on my other cars...well they started replacing parts and said i had a crac in my bumper..they got a used bumper and installed it them selfs....well the paint has started chipping and comming off..i have pictures the atg office has to prove it...i took the car back 3 weeks ago ,they have had it 8 months out of this year..and there saying i must of hit something ...well why are they taking the bumper off and trying to get it stright if there blaming me..i had surgury when they gave me the car back and was in a recliner for 3 months ..i never drove it..when i noticed the bumper and the lites still on after 8,000dollars i called scambook they called concord ,,concord has my car agaion ,,they now say they have fixed the check eng lite,,the tire lite the int lite knob they broke while work ing on the car,,i ask them to replace it he sad he would spilt it with me..i just walked out i was so mad...so now he says he has found a knob and then he is done with the car..well the bumper is junk..he was suppossed to have a bodyshop put that on ...not him a repair shop..i need my bumper repainted..due to them p;utting it on wrong..
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,000
Response from Concord Auto Repair Service
Unfortunately, (deleted member name) was unable to be satisfied. He brought his vehicle in telling us what he wanted done & with his own used parts. We redid the repair at no charge to him and once again they were used parts he supplied bc he still did not want to pay for new parts. His problem at this point was fixed. He brought the vehicle back, had repairs done & car was released. He had some issues & he got exceptional service. We went to his house on several occasions AS A COURTSEY. We eventually towed the car back to the shop and did some repairs at no charge and released the vehicle. A few days later he called to complain that the vehicle would not run. Car was towed back to the shop again where we were unable to validate (deleted member name) problems. Released the vehicle, he said he had problems again and we brought it back again. When the tow truck driver arrived he told us that he had pulled the vehicle out of a ditch. After further discussion we were informed that the front end of his vehicle had been submerged in 3 feet of water. This is information (deleted member name) had withheld from us. All of the computers for his car are right in the front wheel fender well. Eventually after several conversations, (deleted member name) admitted this to us. At this point, (deleted member name) called his insurance company. His vehicle was repaired and released a couple of weeks later. He had another problem that needed addressed as well. We installed an aftermarket part that by passed an ignition lock. This was done at HIS request and at no charge. Final repair was May 30th, 2012. (deleted member name) had returned due to some adjustments to his seat memory. My technician set these functions and also showed (deleted member name) how to set them on his own. He has now called to tell us the car is still not right and its almost a year later. I personally talked to (deleted member name). I told him that we would fix anything that was still under warranty from our repairs. (deleted member name) vehicle here March 1st 2013. His complaints to me are: 1. Front bumper is not on correct 2. Check engine light is on 3. Tire pressure light is on Front bumper is has evidence of impact. Technician realigned the bumper and realigned his lights in the bumper. Check engine light was not on at arrival. Neither was the tire pressure light. History code for check engine light has an 02 sensor code and secondary air injection code. 02 sensors were not part of original repair. Secondary air injection will fault due to H02S. After test driving the vehicle, the tire pressure monitor light came on indicating a right front tire pressure low. We replaced the left rear tpms sensor on our original repair, therefore this is a new problem. The right front tire is 5lbs low on pressure. Inspection of the right front tire reveals damaged to the inner liner of the tire. We have bent over backwards to try to please (deleted member name).
Rita P.
03/2013
5.0
auto repair
  + -1 more
They are all really nice and friendly. They provide car service where they take me home while they work on my vehicle and will bring it back to me or they will even pick the car up as well. I like that they are really close to my home.
Description of Work: I take my vehicle for service and all repairs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy C.
02/2012
4.0
auto repair
  + -1 more
They seemed to be very professional. I am satisfied with all aspects of their services.
Description of Work: They installed a wheel sensor and windshield wiper motor.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$324
Tom J.
04/2011
5.0
auto repair
  + -1 more
Over all my experience was excellent. I used to use this shop about 10 years ago, but it got pricey and the main service writer was sort of a bozo (he's not there anymore). One of the present service writers that I dealt with, Steve, did a fine job from start to finish. He called me shortly after I dropped off the Toyota, told me the howl was a right rear wheel bearing, gave me the price for that and a new serpentine belt. I said to go ahead with the work. The car was ready a few hours later and it was fixed right the first time. Though this is my first contact with this shop in many years, I can recommend them. This shop always did excellent work years ago, but I found a lower cost shop near by that I now don't use anymore (see my other auto shop report). PS, the name on the sign outside reads "J B Auto", but the repair invoice reads "Concord Auto Service", just in case others report on this shop, it is one and the same.
Description of Work: I took a 2002 Toyota to this shop with a howling noise coming from the rear of the car and a cracked serpentine belt
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Carl K.
04/2011
3.0
auto repair
  + -1 more
All lines run in middle under floor instead of along outer edges by rocker panels. Lines not secured between wheels and master cylinder and rattle loudly against floor pan.
Description of Work: Replace all brake lines and fuel line due to corrosion.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$905
Karin S.
05/2010
5.0
auto repair
  + -1 more
Overall, it was a fine experience and I will continue to go back to them.
Description of Work: They replaced a part that I had asked them to order for me.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Larry L.
09/2008
5.0
auto repair
  + -1 more
I have found this company to be courteous, professional and prompt. If they find, while working on your vehicle, that they don't need to do something, they won't do it or if they find something that needs to be done, they will call you up and tell you before they do it.
Description of Work: I took my truck in to have a new exhaust system installed.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
JAMES S.
06/2007
5.0
auto repair
  + -1 more
THEY PUT NEW REFRIGERANT IN IT WITH A SPECIAL DYE TO SEE IF THE FREON WAS GOING TO LEAK. THE FREON DID LEAK AFTER ABOUT 2 WEEKS. I TOOK THE CAR BACK IN, THEY LOCATED THE LEAK, AND THEY TRIED TO TAKE THE PART UNDERNEATH THE CAR APART TO TRY TO REPLACE IT. IT WAS SO CORRODED UNDERNEATH THE CAR THAT THE SCREW'S HEAD BROKE OFF. THEY TOLD ME THAT THEY COULD PROBABLY FIX IT FOR A LOT OF MONEY OR I COULD LET IT GO. I AM GOING TO LET IT GO AND SELL THE CAR. THEY DID NOT CHARGE ME FOR THE SECOND SERVICE. I WAS VERY IMPRESSED WITH THEM BECAUSE THEY SEEMED TO KNOW WHAT THEY ARE DOING AND ARE HONEST.
Description of Work: THEY CHARGED THE AIR CONDITIONER IN MY CAR BECAUSE THE FREON WAS GONE.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
10/2005
5.0
auto repair
  + -1 more
WE USE Jand B FOR JOBS MY HUSBAND CAN'T DO. WE ALWAYS RECEIVE GREAT SERVICE. THEY ARE FRIENDLY AND PROFESSIONAL. ONE TIME WE TOOK OUR CAR IN, THEY TOLD US WHAT WAS WRONG AND SAID WE COULD FIX IT. THEY WERE CORRECT. WE WERE SO HAPPY FOR THE INFORMATION, WE BOUGHT THEM A PIZZA.
Description of Work: WE TOOK OUR TRUCK IN BECAUSE OF VIBRATION WHEN DRIVING. THEY SAID IT WAS OUR UNIVERSAL JOINTS, AFTER THEY CHECKED OUT THE TRUCK, WE HAD THEM REPLACE THE UNIVERSAL JOINTS (2).
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$205.28

    Contact information

    9862 Johnnycake Ridge Rd, Mentor, OH 44060

    www.concordauto.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 6:00 PM
    Tuesday:
    7:30 AM - 6:00 PM
    Wednesday:
    7:30 AM - 6:00 PM
    Thursday:
    7:30 AM - 6:00 AM
    Friday:
    7:30 AM - 6:00 PM
    Saturday:
    7:30 AM - 3:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Auto Service,
    Auto Inspections,
    Auto Tires,
    Natural Gas Lines,
    Auto Radiators,
    Auto Transmission,
    Auto Towing

    FAQ

    Concord Auto Repair Service is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 6:00 PM

    Tuesday: 7:30 AM - 6:00 PM

    Wednesday: 7:30 AM - 6:00 PM

    Thursday: 7:30 AM - 6:00 AM

    Friday: 7:30 AM - 6:00 PM

    Saturday: 7:30 AM - 3:00 PM

    Concord Auto Repair Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Concord Auto Repair Service does not offer free project estimates.
    No, Concord Auto Repair Service does not offer eco-friendly accreditations.
    No, Concord Auto Repair Service does not offer a senior discount.
    No, Concord Auto Repair Service does not offer emergency services.
    Yes, Concord Auto Repair Service offers warranties.
    Concord Auto Repair Service offers the following services: We offer diagnostics, brake service, belts, hoses, front-end alignments, tires, and many other valuable automotive services.

    Contact information

    9862 Johnnycake Ridge Rd, Mentor, OH 44060

    www.concordauto.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 6:00 PM
    Tuesday:
    7:30 AM - 6:00 PM
    Wednesday:
    7:30 AM - 6:00 PM
    Thursday:
    7:30 AM - 6:00 AM
    Friday:
    7:30 AM - 6:00 PM
    Saturday:
    7:30 AM - 3:00 PM