Concord Auto Repair Service

"Unfortunately, (deleted member name) was unable to be satisfied. He brought his vehicle in telling us what he wanted done & with his own used parts. We redid the repair at no charge to him and once again they were used parts he supplied bc he still did not want to pay for new parts. His problem at this point was fixed. He brought the vehicle back, had repairs done & car was released. He had some issues & he got exceptional service. We went to his house on several occasions AS A COURTSEY. We eventually towed the car back to the shop and did some repairs at no charge and released the vehicle. A few days later he called to complain that the vehicle would not run. Car was towed back to the shop again where we were unable to validate (deleted member name) problems. Released the vehicle, he said he had problems again and we brought it back again. When the tow truck driver arrived he told us that he had pulled the vehicle out of a ditch. After further discussion we were informed that the front end of his vehicle had been submerged in 3 feet of water. This is information (deleted member name) had withheld from us. All of the computers for his car are right in the front wheel fender well. Eventually after several conversations, (deleted member name) admitted this to us. At this point, (deleted member name) called his insurance company. His vehicle was repaired and released a couple of weeks later. He had another problem that needed addressed as well. We installed an aftermarket part that by passed an ignition lock. This was done at HIS request and at no charge. Final repair was May 30th, 2012. (deleted member name) had returned due to some adjustments to his seat memory. My technician set these functions and also showed (deleted member name) how to set them on his own. He has now called to tell us the car is still not right and its almost a year later. I personally talked to (deleted member name). I told him that we would fix anything that was still under warranty from our repairs. (deleted member name) vehicle here March 1st 2013. His complaints to me are: 1. Front bumper is not on correct 2. Check engine light is on 3. Tire pressure light is on Front bumper is has evidence of impact. Technician realigned the bumper and realigned his lights in the bumper. Check engine light was not on at arrival. Neither was the tire pressure light. History code for check engine light has an 02 sensor code and secondary air injection code. 02 sensors were not part of original repair. Secondary air injection will fault due to H02S. After test driving the vehicle, the tire pressure monitor light came on indicating a right front tire pressure low. We replaced the left rear tpms sensor on our original repair, therefore this is a new problem. The right front tire is 5lbs low on pressure. Inspection of the right front tire reveals damaged to the inner liner of the tire. We have bent over backwards to try to please (deleted member name)."