With Angi since August 2004
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Verified Reviews
Showing 1-25 of 62 reviews
Juliet T.
07/30/2017
Great! The employees are super professional and kind. Now I'm replacing carpet in other rooms and wouldn't even think about going any where else to do buisness.
Description of Work
I had a toilet overflow twice and carpet depot came out both times and replaced the carpet and dealt with the insurance company for me. Both times it was a no hassle pleasant experience.
Category
carpet installation
Terri S.
11/14/2016
Susan West H.
02/27/2015
Mark Jones is the owner and he is the best water restoration specialist around. He is so good. I've used him over and over again. The vinyl tile I put in my kitchen they actually tested it under water. They got the product, brought it to their facility, poured water on it and left it to see what happens.
Description of Work
I had water damage to our house from a dishwasher leak from under the subfloor. We didn't discover it until was really bad. We discovered it when I was tearing up the kitchen floor to replace some tile. I called him and he was out there that afternoon. He had giant filter and guys carrying the damaged stuff from the house.
Category
water damage restoration
Joseph G.
11/04/2014
Wendy S.
10/26/2014
I called the office before the installers were due to arrive and told them that we had found an ant infestation by our sliding glass doors in the room to be carpeted. When they arrived, they had the materials to clean up the area and cemented closed the openings where the ants came in. When they were finished and the furniture moved back in; they checked to make sure that I was satisfied with the work. I was and we were very impressed.
Description of Work
The company had beautiful carpets in the showroom and I took several samples home with me to check. I finally chose a beautiful Mohawk carpet that is just perfect and has so many guarantees that nothing will happen that is not covered.
Category
carpet installation
Lauren A.
10/02/2014
I was so happy with them that I posted my happiness on Facebook. They did a great job patching - you can't even tell it was damaged. It took them less than a half hour. Their price was reasonable. Their work was very skilled - Jose was our tech and he was personable and professional. He kept the work area clean and came on time. They followed up with me often to see about starting the job.
Description of Work
They did a repair on our Berber carpet in three spots.
Category
carpet installation, flooring contractor
Glenn C.
06/22/2014
Overall, the work went very well. since they were doing all of the floors in the house, they had to move alot of furniture, and do so with great care. The carpet and padding looked great, as did the tile and hardwood. My only complaint (and what keeps them from getting a higher score) was that they did not fix some loose floor squeaks under the carpet.
Description of Work
Replaced carpet in entire 4 BR house, including hallways, stairs, Living Room, Family Room. Also subcontracted refinishin hardwood floors, installed new hardwood in dining room and tile in study and laundry room
Category
carpet installation, ceramic tile, flooring contractor, hardwood floor
Sandy A.
06/11/2014
S K.
06/06/2014
Initial interaction was great. TJ found us a product that met our requirements. However the actual product installed was quite different from the sample he gave us in density and texture. When I mentioned this to them I got a vague response about needing to vacuum and to wait a few days for it to and quot;open upand quot;. Went back to the store to return sample board and mentioned my concern in a polite and cordial manner. Was promised the owner would look into it and get back to me but they seem to have said that just to get rid of me. No follow up from anyone. Wonder if bait and switch is part of their business model. In any case will not be using them again and have already steered two of my friends away from this company. They don't care about the customer, at least not after receiving payment.
Description of Work
Installed carpet in finished basement.
Category
carpet installation
Service Provider Response
We're a company that takes care of our customers. That's proven with over fifty A's an A+ rating with the BBB and twenty five years in business, All I will say is you cant please everyone! no matter how hard you try!!! I've built my business by personally being out there on the installs. My head installer worked next to me 15 years ago and is still with me as my head installer. You wont get a better install!Mary C.
03/24/2014
++see above. I liked these people and probably would have bought more than one room's carpet. They lost a sale and I still do not have floor-covering.
Description of Work
I went in for info on changing floor covering for one, possibly more, room. I was met by pleasant helpful salespeople. They provided samples for me to take home and select one. I returned the samples and was making appt for measurement and writing up the sale. The cost was to be $1100 +. They wanted a deposit of $1000. I thought that was excessive for a deposit. I felt like they would have no incentive to do the "right" job if they had already been paid the majority of the cost. In their defense, they did try to compromise with $500 deposit but by then I had decided to look elsewhere.
Category
carpet installation
B A G.
12/17/2013
The rep came and measured the floors and came up much higher than our figures. We received the estimate and the dollars did not add up. We called and questioned the math. The next estimate was substantially lower and the figures closely matched our own measurements. The installation went well. The hardwood installer did a fantastic job with matching the existing floor and trimming the edges. We are extremely happy with the hardwood floor. The carpet installation was done by a different crew. It went as expected. The installer did a nice job carpeting the stairs and trimming out the hallway doors. Even with the reduced estimate on the second invoice we had extra boxes of the hardwood that we were able to return for a credit.
Description of Work
Sold and installed hardwood floors and carpet in a bedroom hall and stairs.
Category
carpet installation, hardwood floor
Service Provider Response
Thank you for taking the time to provide our company with this feedback. We will use this information for training and continual growth purposes.Amy K.
10/05/2013
June S.
09/18/2013
They are the best. The sales rep (Jerry) showed up on time, provided the estimate of the price and the date of installation. On the date of installation, Carpet One Team showed up on time (yes, the time they promised to show up!!) and installed the carpet. Definitely the quality of their work is excellent. And the final price was the same as the estimate. I highly recommend Carpet One!
Description of Work
Carpet one removed our old carpet and installed the new one.
Category
carpet installation, flooring contractor
ELAINE S.
09/03/2013
installer insisted i look over the work before paying him. and he also put the remaining carpet in our attic.
Description of Work
During carpet selection process they rovided advice on the best color and type of carpet to purchase from them. Also offered great tips on maintaining and quick clean ups of carpet. On day of installation, the installer did a very professional job of moving items, removing old carpet and replacing with new carpet.
Category
carpet installation
Elizabeth H.
08/06/2013
I've used Carpet Depot before to carpet a basement. I worked with the same people this time and just can't say enough good things about them. From advice on carpet fiber, pads, colors and measurement to installation and clean-up they are the best. The installer, Hosea, is absolutely amazing. He did the whole job by himself which I thought would be impossible. He moved heavy furniture carefully onto hardwood floors, dis-assembled a difficult queen bed, carried the heavy carpet and pad to the second story, did an excellent job on installation, moved the furniture back into the room, re-assembled the bed and then cleaned everything up. I like that Carpet Depot is locally owned and I have price compared with Home Depot and Lowes and they beat them on price. And they accomodated my schedule on the recent job as I wanted to get the carpet installed before I had surgery.
Description of Work
Carpeted a large bedroom. Entailed moving heavy furniture, removing toe strip, etc.
Category
carpet installation, flooring contractor
Jack G.
07/11/2013
Visited Carpet Depot (Loveland) based on excellent review in Angie's List. We were very impressed with them, having visited other larger and high volume carpet businesses. Price was very good and carpet/padding quality was excellent. The staff was very professional. The sales person with whom we dealt, Jeff Hall, was very knowledgable and helpful to us. Their selection was adequate and we found what we were looking for. He even somewhat educated us on the care of carpeting. One important decision driver for us was that their installers are their own employees and that they do not use contractors. The importance of this was very evident to us in the installation. Jason and Jose were highly skilled and conscientious, treating our home as if it were their own and performing a total and quot;turnkeyand quot; job with a perfect installation, complete placement of our furnishings after installation and thorough clean-up. They were friendly and engaging throughout the installation and went the extra mile in a number of ways. They even determined that we enough excess carpeting at the finish to do a stairway that we'd not planned to do. We were delighted. We truly have nothing critical to say and will definitely do business with the again.
Description of Work
Supplied and installed padding and carpeting in the entire main floor of our large home
Category
carpet installation, flooring contractor
Gretchen D.
07/11/2013
Tracie A.
06/26/2013
I got great service at the showroom, duing measurement at our home and during installation. They are very knowledgable and experienced and it was a no pressure sales experience. The installers showed up on time, were neat and careful and did a fantastic job. They were also very polite. I have already repeated business for another project in my front hall. Highly recommended.
Description of Work
Carpeted master bedroom. Removed old carpet, installed new.
Category
carpet installation, flooring contractor
James K.
06/21/2013
John T.
01/22/2013
We purchased a new home and needed to replace the carpet on the first floor. After some preliminary research, we went to the showroom and asked what could be done for a quick installation. We were taken to the showroom and the warehouse to show what we could order versus what could be installed right away. They were patient and worked with us to meet our needs. We selected a carpet that was in stock and the sales person went out to the home that evening to take measurements. Carpet installation began the next day. We are very pleased with their service.
Description of Work
Next day carpet installation was performed based on the inventory they had in stock.
Category
carpet installation
Kathryn C.
12/17/2012
Would rather deal with a company that can gives us their best price from the start. No more going back and forth with price.
Description of Work
We wanted to support a business where we live, in Loveland. Everyone was professional, very meticulous with measuring for carpet, but price was very high. We decided to wait and look around a bit more. We received a couple of phone calls from the sales person at Carpet Depot reducing the price a small amount. Then a final call came knocking almost a $1000 off of the initial quote. We were carpeting just 4 bedrooms. We decided to go with a different company that gave us their best price from the start.
Category
carpet installation
Pamela B.
11/09/2012
The flooring looks amazing, the color is deep and rich, and it is tough enough to last for years even with the abuse from pets. His crew arrived on time, were polite and curteous, and worked hard the whole time they were in our home. I was especially impressed that they place carpet under their work truck to ensure they would not mar our driveway. The price was fair and exactly what we were quoted. We were so pleased with the product and service, we have hired his company to rehab an old house we own. They are completely redoing the interior and exterior. I fully expect to be just as satisfied and will post when they job is complete.
Description of Work
We needed a new flooring option in our basement due to some pet issues and Mark (the owner) helped us pick a great product that solved our problems. I really liked his approach of making sure the new flooring was the right solution and that it looked great. He recommended a PVC product that looks like wood. We removed the old carpet ourselves and but had them prep the concrete floor for the new flooring.
Category
flooring contractor
Beth W.
10/07/2012
I was on a tight timeline. I needed carpet at a good price within a week! I visited Carpet Depot on Thursday. The OWNER came out and measured my floors the following day! Then they installed the carpet on Tuesday! The installer was very professional and considerate. He installed 2 rooms of carpet, then he pulled up the carpet in the third room and found water damage. The following day, Carpet Depot sent out their flood team. Dan, the manager, came out and identified the problem and problem-solved with me to get the biggest and quot;drying bangand quot; for my buck. He figured out how to get it done in the shortest time with the least amount of damage. His work to locate and remove wet insulation and moldy drywall was well done with minimal damage to drywall. He was friendly, thorough, and punctual. On Saturday, they were then able to install the carpet in the room that had been dried - my deadline was met! As well, John, the flooring manager, dealt with a miscommunication in scheduling issue by serving my needs first - going as far as to send out an installer (a different istaller who was also very courteous and professional) on a Saturday evening. Talk about going above and beyond in service! I appreciate the entire team's efforts to help me get this accomplished in a short amount of time. Thank you Carpet Depot!
Description of Work
Purchase and installation of 3 carpet remnants. Location and removal of water-damaged and moldy drywall, insulation, and fiberboard. Rental of dehumidifiers and super fans for purposes of drying floors and walls with moisture.
Category
carpet installation
William K.
07/06/2012
They were almost overattentive. There was a lot of follow up on the phone and it was great and nice. But it was almost too much. And there was one day that we waited long while their office was open. But they were very professional.
Description of Work
We bought some materials from Carpet Depot. It was for sheet vinyl flooring.
Category
flooring contractor
chris W.
05/09/2012
Good people, helped educate us about carpet.
Description of Work
Went in to the store and was helped with our inquiry about carpet, padding, and installation. I did not buy carpet at this time, I will go back and give them a chance again. Good and nice people who know there products.
Category
carpet installation, flooring contractor
Phone
Address
10606 Loveland-Madeira Rd
Loveland, OH 45140
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