Ag-Pro Power Division
About us
Ag-Pro Power Division specializes in the sale, service and installation of Generac home automated standby generator systems. We provide preventative maintenance programs for residential generators regardless of where you purchased the unit and also sell portable generators made by Generac. Our products can be purchased at any of Ag-Pro's locations in Ohio & Kentucky.
Business highlights
Services we offer
& Installation. Generator Preventive Maintenance., Generator Sales, Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 0% |
"Thank you for your review of JD Power Systems. If you need anything in the future, we would be glad to help you. Adam Taylor Operations Manager"
"[Member Name Removed], thank you for your review of JD Power Systems. If you need anything in the future, please feel free to call or email me. adamtaylor at jdpowersystems.com Adam [Member Name Removed] Operations Manager"
"Thank you for your review of JD Power Systems. If you need anything in the future, please feel free to call or email me. adamtaylor at jdpowersystems.com Adam Taylor Operations Manager"
"Thank you for your review of JD Power Systems. If you need anything in the future, please feel free to call or email me. adamtaylor at jdpowersystems.com Adam Taylor Operations Manager"
"Thank you for your review of JD Power Systems. If you need anything in the future, please feel free to call or email me. adamtaylor at jdpowersystems.com Adam Taylor Operations Manager"
"Thank you for your review of JD Power Systems. If you need anything in the future, please feel free to call or email me. adamtaylor at jdpowersystems.com Adam Taylor Operations Manager"
"Thank you for your review of JD Power Systems. If you need anything in the future, please feel free to call or email me. adamtaylor at jdpowersystems.com Adam Taylor Operations Manager"
"Thank you for your review of JD Power Systems. If you need anything in the future, please feel free to call or email me. adamtaylor at jdpowersystems.com Adam Taylor Operations Manager"
"Ms {Member's name removed}, Thank you so much for the positive review. It means so much to us as we know that we are not perfect but we do try. Kent Finton JD Power"
You might have a generator installed for less money, but considering the sophistication and electronics in an expensive generator, you want the job done right. We feel comfortable J.D. Power Systems, with their experience and background, did an excellent job in installing our generator.
"Thank you for your review of JD Power Systems. If you need anything in the future, please feel free to call or email me. adamtaylor at jdpowersystems.com Adam Taylor Operations Manager"
"Thank you so much for the review. I will pass on to our service manager. Kent Finton JD Power Systems LLC"
But the rest of the story is even worse. When I asked the technician if JD Power would be interested in providing ongoing service for the generator itself (not the Mobil Link), the tech proceeded to inform me that the generator was not installed correctly, has missed a recall and therefore was no longer under warranty and would need significant work to make my generator "eligible" for their support agreement. I asked him to put that in writing. Later that day, I received a quote for $1,526.11 to "fix" my generator and to put it under their support agreement.
The generator was fine, there was no missed recall and the generator has worked fine ever since. I did have another reputable contractor check things out and that work was done at no charge.
So in summary, this provider not only did not provide the very specific warranty (free to me) service as requested, but charged me $241 for doing nothing. Adding insult to injury, they tried to get me purchase a bogus set of work that was not needed.
To finish this off, when I discussed this with the service manager, he said essentially - tough beans!
My strong recommendation is to NEVER use this provider and if you must, make sure you understand explicitly what the service and charges will be. This company is not to be trusted. You are better off dealing with a more honest provider. I have owned a home for over 40 years and I have never experienced a situation like this one.
Thank you to Angie's list for giving me the opportunity to protect others from this provider.
"We, at JD Power Systems are disappointed to hear about this experience with our services. This situation is unique in that there was not any problem with the customers Mobile link except for a very weak cell phone reception. As most are aware, many reasons can affect cell phone reception. Our policy is to provide timely, effective warranty coverage. Our policy also includes that if the request for service is not warrantable, then we do bill for that service. Unfortunately a weak cell phone reception is not covered under warranty. When our tech called the mobile link tech support line, they are the ones that told us it was a weak signal and they are the only ones that can authorize the replacement of the mobile link, which they did not authorize us to do. This experience resulted in a customer pay situation and an invoice, which was later credited to the customer as we had received a letter from the customer letting us know that it was "essential in order for us to receive a good review". Additionally, we feel the customer misunderstood what our technician spoke to him about a service contract. The quote was to incorporate a fix for cold starting on the customers generator. This fix was released by Generac for the customers particular model. Also, as we indicated in our detailed quote sent to the customer on 9/10/14, it also included an estimate to install a genpad under the customer unit, as it was sinking, a battery which was past its service life and the price for an annual preventive maintenance service. Quote was as follows $190 for genpad, $95.00 for battery, $279 for annual preventive maintenance, $340 for the installation of the genpad, $113 for new airbox, plus $255 for airbox upgrade kit and $136 for a new fuel regulator. Misc parts of $11.39 plus tax. All of these items were provided to enhance the reliability of your machine and was in no way an attempt to create sales."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
1660 US-42 NE, LONDON, OH 43140
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