Response from Pro Painting Solutions
Receiving this review was surprising based on my interaction with this member. She did purchase a coupon for 16 hours of painting. However, when 2 painters are present, the member receives a total of 8 hours with both painters working. So the comment of receiving 5 of 16 hours is incorrect. She did receive 5 of the total 8 hours to paint the bedroom - the only room requested and the only room for which paint was purchased. She never indicated that additional work would be necessary for the 3 hours remaining as I would have certainly performed additional work the member needed to fulfill the coupon. The baseboard concerns this member describes were never raised and she never expressed anything but complete satisfaction with the work. Having said this, prior to hiring my company, the member attempted to paint this room and this is how the original color paint was on the baseboards. We taped off the baseboards prior to painting the walls, which is customary, and were not hired to paint the baseboards, which would have been an additional charge because it takes an additional day. She requested no further work in the bedroom and instead expressed complete satisfaction with the work and proceeded to request an estimate for the painting of kitchen cabinets for which she hired us. As for the kitchen cabinets, this member again never raised any concern with my company about the finished product. She expressed her happiness with the cabinets and proceeded to pay for the services. Customarily, the interior of cabinets are not painted unless specifically requested by the client. I would have been happy to provide this service if she had expressed the need for it or, if she was dissatisfied, I would have been more than happy to accommodate further requests so that she was satisfied. I was never given this opportunity. The member just proceeded to post a generally negative review. I always aim to make my customers happy and this would have been no different had she contacted me to further discuss. The rating concerning professionalism is concerning as I had a very different experience with this member and felt that we had a good working relationship and I have no insight as to why she was unhappy with my interaction with her.