Enter a zip code and get matched to businesses near you.
Founded 1998 • With Angi since September 2006
2050 Ridge Rd
Hinckley, OH 44233
Service Provider ResponseI can't even believe someone would be mean spirited enough to try and injure my business when all I did as a business owner was try and help! This customer even states in this review that I made it clear that I would hook her up with my laborer (Brian) but it would be her deal with him on the side and 1st Impressions would not be involved. As a general rule, we at 1st Impressions make it our policy to steer clear of performing maintenance on (resealing) other contractors work, as we have no idea what cheap products may have been used at the time of installation. If the contractor that installed the patio originally used a substandard sealer there could be a whole host of reactions, many of them negative, that can occur. If it is one of our patios I am more than happy to provide resealing, but when it's someone else's work, I normally give people advice on some things they can try themselves. Just in the last couple of years my laborer (Brian) offered to do some of the resealing on the side so I started having him call on some of these inquiries. THIS CUSTOMER'S ISSUE IS WITH BRIAN but in Brian's defense he went back to try and satisfy this customer several times and in the end was still paid just over $200.00. The price of the material he used is approximately $180.00. Just not sure what else to say about this except that we at 1st Impressions take great pride in our work and it's simply not fair for this person to try and resolve their issue by attacking my livelihood. Sincerely, Rob Tarro
Service Provider ResponseI am extremely disappointed and amazed to see this report. As a contractor, it has always been my policy to address issues that customers have. When we first installed the member's driveway and patio we sealed it as always. In the first weeks after pouring, the work may show some streaking until all of the moisture bleeds from the concrete. I explained this to the member and he didn't want to hear it, so I sent an employee out to seal it again at a cost to me of around $300.00 - no problem, anything to keep a customer happy. Through experience I knew this would now only aggravate this (what would have been temporary) streaking situation, and I explained this to him. The member was insistent. As far as the drain placement is concerned it is exactly where it needs to be, being that the member's entire driveway pitches to it, and you want all salt coming off of cars in the winter to find their way down it ASAP. The front walk is a real issue and I wouldn't hesitate to address it, 2.5 years later or not, if the member had only called me about it. He never did. I think it interesting however, that the pitting is only in the area in front of the steps where salt would be thrown or pets may urinate in inclement weather. I've built a business on always being attentive to the concerns of customers and I'm sure the others listed here will attest to this. Sometimes however, customers think they can be unreasonable and make unreasonable demands just because they're Angie's List customers. Sometimes the customer thinks they know more than the contractor, and will dictate. This is when the job oftentimes goes sideways. Enough said. If the member wants to address the front sidewalk with me I always answer my phone. We can discuss it as I do anytime a customer has a concern. Sincerely, Rob Tarro.
Service Provider ResponseIt is unfortunate that the customer felt the need to file such a severe report for 1st Impressions when work was not even performed. The owner of 1st Impressions was sick with an upper respiratory infection for three weeks and was trying to recuperate. As you will see, the other reports are stellar for 1st Impressions--so we hope that you will take a look at those reports and give our company a fair try. Thank you!
Live in the Cleveland area? From driveway repair to concrete floor leveling, the experts at Mr. Level can complete all kinds of residential concrete work for you. Please call our office today to schedule your free estimate at (855) 765-0929
Specializing in CONCRETE SERVICES! We always guarantee your satisfaction and won’t leave until the job is done right. We take pride in ourselves and on the quality work we provide, while always delivering great customer service! Check out our services offered, then call --or-- click to schedule a free estimate today!
We have the experience and dedication to bring your dreams to reality! We guarantee your satisfaction, and we won’t leave until the job is done right. Call or click to schedule a free estimate today!
Color stamped concrete patios, concrete floors & driveways
Ask for details
1st Impressions Colored Stamped Concrete Inc is currently rated 4.6 overall out of 5.
1st Impressions Colored Stamped Concrete Inc accepts the following forms of payment: Check
Yes, 1st Impressions Colored Stamped Concrete Inc offers free project estimates.
No, 1st Impressions Colored Stamped Concrete Inc does not offer eco-friendly accreditations.
No, 1st Impressions Colored Stamped Concrete Inc does not offer a senior discount.
Yes, 1st Impressions Colored Stamped Concrete Inc offers emergency services.
No, 1st Impressions Colored Stamped Concrete Inc does not offer warranties.
1st Impressions Colored Stamped Concrete Inc offers the following services: Color stamped concrete patios, concrete floors & driveways