SERVPRO OF EAST DAYTON

We had many household items returned to us in very poor condition. We had several items that were never returned to us.  When we called regarding the missing items we were told they would check it out and get back to us.  As of this date (Oct 3, 2012) we have not heard back from Serv Pro.

The packing crew was great.
Since all of the items were removed from our home we have had very little cooperation from Servepro

When the people actually showed up, their work was fine.  I found the servicing employees to be nice and, they knew their job.  The problem was clearly the office administration.  There were a lot of potential customers all of a sudden due to the rain but, at some point they needed to stop taking new customers and actually service the current ones.  How they expected us to live in the house with wet, smelly carpet for a week is beyond me, especially since (and they asked as part of their contract form) they new we had a lung cancer survivor with COPD in the house.  If I had not been capable of doing the tear out myself, I don't know what we would have done.  The fact that they clearly forgot that we had the dehumidifiers in the house (I was told that the office was a mess and no file was set up for us). When they called to asked for the balance due, I was angry, I felt they had not earned the money they made me pay in advance (their policy when it is not an insurance claim, 50% up front).  They emailed an itemized billing as I requested and we went back and forth on the charges.  They did take some items off.  I guess we struck a good balance because in the end, I think we both felt cheated. The last email was all in capitol letters, full of misspelling and text speak and, demanded that they come to my house to pick up the check.  I told them it was going out in the mail, which it did, that day.  I still have no receipt.

ServPro water restoration expertise phoned me Friday at 6PM to schedule service 10AM Saturday. At 10:15PM Friday, Chris woke me to announce that he had to reschedule only to say he did not know? He could phone me at 9AM Saturday to inform me of the same thing! Saturday, 2 men brought 4 fans and 1 dehumidifier. They did not direct fan into the bedroom where the greatest mold infestation is. They did not examine that room for moisture. I had not realized there was a wet floor in that room. They accepted only what I reported and did not explore for themselves. Chris was absorbed with having me sign contracts. The other man did the work, Chris merely wrote out papers. Instead of searching thoroughly for moisture inside the closets and floor of the office, they walked in the assistant did not even look at me, began unplugging the machines, and stated that they were off the job. A letter Chris said explained everything. The house was still wet. Get another service.

THIS COMPANY DID A VERY POOR JOB CLEANING THE ITEMS. THEY HAVE NOT RETURNED $3500 WORTH OF MY BELONGINGS. THEY WILL NOT RETURN MY CALLS AND NOW THEY WILL NOT RETURN MY INSURANCE AGENTS CALLS. I WOULD LIKE MY BELONGINGS BACK.