Founded 1992 • With Angi since June 2010
Service Provider Response
[Member Name Removed] is not our client, the HOA is. That being said, we have done everything we can to make her happy and it has not and will not work. [Member Name Removed] has been very rude and disrespectful to myself and also my employee's and if it were up to me I would choose not to work with her. She demands a lot of time and attention and at the end of the day she will still be unhappy.Service Provider Response
Thank you [Member Name Removed] for the great feedback, we enjoy working with you as well.Service Provider Response
The reason that the price in 2017 was different than the price in 2016 is because in 2016 Mr. [Member Name Removed] was a mowing client so a couple of times in the fall the leaves were picked up by the mowers. Due to him not being a mowing client in 2017 we had to go out there more times to insure that all of the leaves were removed before winter. Pricing was the same both years, 2017 required more work and that is why the price was higher.Service Provider Response
We did everything we were supposed to according to our estimate. My guys did leave some mulch on the plants and like the client said I sent someone back there the Next day to fix it. If there were other issues I would have thought she would have told my guy while she was there. This is just an example of a client trying to get more from the service then they paid for. I already adjusted her bill once prior to the job being completed but apparently she still wanted more work for free. Unfortunately there are clients out there that try to add work that was not part of the estimate to get more "bang for their buck" and that is what happened here. The pictures the client sent in were not taken after I sent my guy back out to clean those off. Just as a follow up the client ended up paying us $750.00 plus tax for the work performed so in my opinion the original work performed was really not that bad because the original invoice was for $894.00 including the tax.Service Provider Response
We did do the work, the issue was a communication gap between Mrs. [Member Name Removed], us and Mr.[Member Name Removed]. We initially met with Mrs. [Member Name Removed] and performed the work that we were asked to perform and when Mr. [Member Name Removed] saw the work he wanted more done that was not part of the initial estimate.Service Provider Response
In response to the review, the yard was overtaken with weeds before we had gotten there. There were so many weeds it was hard to tell what was a weed and what was a flower. She called about two weeks after we were done and as you can imagine we had rain in that two week period. With the rain more weeds had grown through the mulch because of how bad the weeds were from the beginning. If I had to guess the yard did not do a fall clean up the previous year due to how bad it was. I did go back over there and walked the property and she had trouble even remembering if we did or didn't remove the things she said we did. I figured to remove $50.00 off of her bill was fair due to no exact amount of plants that we allegedly took out. Like we tell all of our clients if they want to make sure we do not take plants out that they need to be marked with a ribbon or spray paint and this was not done. We tried to do her a favor and get her in within a week before her house went on the market which no other company could do and this is what we get in return. Unfortunately there are people out there that are just looking to get something for free and this is a prime example. I told her if she could prove exactly what we supposedly took out and how much each item was I would deduct that amount. She was unable to do so because we did not remove all of the items she accused us of doing so I felt $50.00 was more then fair. Basically you cannot wait two weeks to call about a spring clean up because weeds will grow everyday if they are not maintained and this particular yard they were definitely not maintained for a long period of time so they were going to come back regardless. We strive to make each and every customer happy but there are times this is not possible and having to do the work for free is not a good business practice in my book.Service Provider Response
The customer was made aware through the entire quote process that, at that time, once a quote was approved we were running 2 weeks out on service. A walk through of the job was performed with the customer at 3:30 on Wednesday Sept 10th with the job being officially approved at the completion of this walk through. At this time the customer asked if the job would be completed that week and was informed that short of a cancellation that would not be possible. At this point we reiterated, again, our 2 week timeline. Due to the immediacy of of the job (code violations on the property and impending action by the city) I said we would do our best to move this job ahead if possible. We began and completed the job satisfactorily on the afternoon of Friday Sept 19th, well within our 2 week time frame the customer was made aware. Although the customer may have wanted a faster time frame, we were upfront with our scheduling and our limited ability to push him ahead of other customers who had scheduled sooner. We are unsure how he has arrived at the job being completed one week late considering we were well within the timeline the customer was given.Angi Certified
The Gutter Boys Co. works daily to provide a seamless and enjoyable customer experience. Our helpful sales associates can get you a quote for gutter cleaning right over the phone. If you are looking for seamless gutters or protection, we come right to you, and customize a quote specifically for your home and circumstances. We are never pushy. We like to say that it’s a sales experience that your mom would be comfortable with. The Gutter Boys technicians are tenured and knowledgeable. We are proud to provide a high continuity of service by utilizing employees for our installation services. Our techs are rigorously trained and have received Master Installer status with Valor Gutter Guards, which TGB exclusively installs in the Columbus area and Northeast Ohio. Â
Angi Certified
Provide the best client experience for each of our client's from our initial meeting to completion of the project. Attention to detail & being consistent on our landscape services is what brings our client's back to us each year. We are always striving to improve our techniques to help our clients understand what we can do for them & their landscape needs. Through education & researching new design software we can provide a client experience that is unrivaled. Whether it is transforming your back yard into an outdoor living space, renovating your landscape or just having a patio installed we can meet and exceed your expectations. Allow us the opportunity to serve you in your landscape needs. We can create a landscape that adds value to your home & enjoyment for you & your family for years to come. Â
Angi Certified
Why work with us? Southern Grove Landscaping was established nineteen years ago, in 1986, by a graduate from Ohio State University who studied in depth what it takes to achieve perfection in your landscape surroundings. Award-winning landscapes do not just look good for one season -- an excellent landscape should transcend the season with plants chosen for our Ohio climate and accents of stonework and design variation that command attention. That's our specialty. While everyone thinks about flowers in the spring and mowing the grass in the summer, your yard needs special attention throughout the year: during the winter delicate plants should be wrapped or transferred inside; in the spring the landscaping always needs extra special care to make sure the plants and lawn start the year off right. Summer heat means that proper watering and fertilization are important to keep plants healthy, whereas in the fall, trees and shrubs begin to go dormant, so transplantation then preven ts shock to the plant and helps to ensure healthy new growth in the spring. We are pleased to announce our nineteenth anniversary of making Columbus and surrounding areas beautiful. We're humbled by the positive response we've had from our clients and we hope to make many more beautiful landscapes for you and your families to enjoy. Give us a call and we will meet with you for a free consultation at your convenience. ASSOCIATION Better Business Bureau Â