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Outdoor Makeovers LLC

Founded 1992 • With Angi since June 2010

4.6

(116) Verified Reviews

Business Details

Phone Number

Address

2721 W Dublin Granville Rd

Columbus, OH 43235

Description

Complete Lawn and Landscaping Services for Residential and Commercial properties. Snow Removal. Our company mission is to provide the highest quality of customer service as well as quality of work. Our experienced team will make sure you are happy when our job is done....

Verified Reviews

A few reviews for this pro...
4.0

04/18/2021


john R.

Brad came to the house for the estimate. He saw I was wearing a mask for COVID so he pulled up his gaiter. We toured the house for the estimate, then we talked a bit to develop a professional relationship. Good conversation. He delivered the estimate as promised, and the price was very reasonable. The only reason why I did not use their services was schedule. They could not get a team out to do the cleanup for a couple months. Part of that is on me. I did not get a good start on hiring someone to start the estimation process. Brad is very particular of the labor he hires which is important. I will make a priority to catch their services earlier next year. I would hire them for a spring cleanup if the schedule is good.

Description of Work
Spring Cleanup

Category decks,landscaping

1.0

06/27/2019


nancy W.

Very poor service Have told them over and over and over again...... Promises unkept

Description of Work
Mowing weeding and trimming

Category landscaping,lawn service,lawn treatment

Service Provider Response

[Member Name Removed] is not our client, the HOA is. That being said, we have done everything we can to make her happy and it has not and will not work. [Member Name Removed] has been very rude and disrespectful to myself and also my employee's and if it were up to me I would choose not to work with her. She demands a lot of time and attention and at the end of the day she will still be unhappy.
5.0

04/17/2018


KAREN L.

They did a great job. They only did a weekly mowing and I had a small yard. I felt like they did not meet my needs with being able to have fewer mowings but other than that they were very good to work with. Their communication was excellent and I would still recommend them.

Description of Work
I had a year contract for them to mow the grass, mulch and do fall cleanup.

Category lawn service

Service Provider Response

Thank you [Member Name Removed] for the great feedback, we enjoy working with you as well.
4.0

06/28/2017


Louis H.

The service was adequate, but vastly overpriced. Outdoors Makeovers sent crews out four times, each time adding unnecessary man-hours, trip fees, and pick-up fees. Work performed in the past by Outdoor Makeovers was adequate and fairly priced. I will not call on them in the future.

Description of Work
Leaf removal in fall

Category lawn service

Service Provider Response

The reason that the price in 2017 was different than the price in 2016 is because in 2016 Mr. [Member Name Removed] was a mowing client so a couple of times in the fall the leaves were picked up by the mowers. Due to him not being a mowing client in 2017 we had to go out there more times to insure that all of the leaves were removed before winter. Pricing was the same both years, 2017 required more work and that is why the price was higher.
2.0

05/24/2017


Ted M.

Craig arrived promptly on April 3 to see the work I wanted done. I walked him through the yard pointing out what I was looking for. He looked around and told me he'd get me an estimate. After both a follow up email (week of April 17) AND phone call (week of May 1), I've heard nothing back. Even after specifically requesting in my voicemail to let me know if they couldn't do the work, I heard nothing. After years of working with the Polish Gardner, going from great customer service to appalling service, I was disappointed. I cannot imagine how a company with such poor follow up can continue to operate.

Description of Work
I had been using the Polish Gardner for a number of years for spring and fall cleanups. When I contacted them for a spring cleanup as well as some significant yardwork (grading and seeding/sodding), I found that they're referring all business to Outdoor Makeovers.

Category lawn service

1.0

05/20/2017


Kathy S.

We received a quote from Brad to do spring garden cleanup (weeding, remove debris, clear out leaves) and to trim perennials and then mulch all garden beds. The crew he sent out thought they were just there to mulch. We showed the crew the quote and write up provided by Brad but all in all they just used their high power blowers and blew the garden beds out; damaged plants and filled our fish pond with leaves, mulch and debris. They did no weeding, pruning, perennial cleanup and threw mulch in the gardens, covering plants, and in some cases, breaking off stems and branches. I tried to call Brad to have him come out and see but voice mail was full so I sent an email with pictures of the gardens. Brad acknowledged that they didn't do the job right and sent a guy out the next day to "fix it". The individual didn't really understand what he was there to do as he tried to blow the mulch off the garden plants with his high power blower. I tried to communicate with the company to adjust the bill since they did not do the job that they quoted me and in response Brad threatened to "put a mechanics lien on the property". We have never had an experience like this and don't recommend this company to anyone.

Description of Work
Spring garden cleanup and mulching

Category lawn service

Service Provider Response

We did everything we were supposed to according to our estimate. My guys did leave some mulch on the plants and like the client said I sent someone back there the Next day to fix it. If there were other issues I would have thought she would have told my guy while she was there. This is just an example of a client trying to get more from the service then they paid for. I already adjusted her bill once prior to the job being completed but apparently she still wanted more work for free. Unfortunately there are clients out there that try to add work that was not part of the estimate to get more "bang for their buck" and that is what happened here. The pictures the client sent in were not taken after I sent my guy back out to clean those off. Just as a follow up the client ended up paying us $750.00 plus tax for the work performed so in my opinion the original work performed was really not that bad because the original invoice was for $894.00 including the tax.
5.0

04/24/2017


WILLIAM & EVE C.

They took over for a smaller company and had a few higher-end services like planting trees, etc. They do know their plants and they did a good job, if a little pricey. They mulched the roses and put in some ivy for me, along with various other projects. If you're looking to do more simpler things, they may not be your type, but I was happy with their work.

Description of Work
They helped me with plantings mainly. I had called them for spring cleanup, but when I saw they could also do a little more sophisticated things, I had them help with that as well. They also helped prepare my plants for winter.

Category lawn service

1.0

11/02/2016


Patrick L.

It is still not completed, two months after work started.

Description of Work
I had a sunken portion of my paver patio releveled.

Category lawn service,patios

Service Provider Response

We did do the work, the issue was a communication gap between Mrs. [Member Name Removed], us and Mr.[Member Name Removed]. We initially met with Mrs. [Member Name Removed] and performed the work that we were asked to perform and when Mr. [Member Name Removed] saw the work he wanted more done that was not part of the initial estimate.
5.0

12/06/2015


Pam W.

I have used The Polish Gardener since the summer of 2007. With one exception, their quality and performance of their service has been exemplary. On the one occasion that there was a miscommunication about the lawn service I had requested, the error was corrected without additional charge. From the grounds people to the office staff, everyone is kind and professional. I recommend them without reservation.

Description of Work
Lawn mowing, leaf collection and removal

Category lawn service,leaf removal

5.0

11/06/2015


Gene J.

They did an excellent job. It's the best mulching job we've ever had. It's the best job defining the beds. They did a nice job. It was not a big problem at all. The workers were professional.

Description of Work
They did the spring cleanup and mulching.

Category lawn service,mulch

2.0

06/25/2015


Lorraine C.

UPDATE: I'm adding this after reading the response. I tried to write an even-handed report of the service, with the good as well as the bad, but the reply is an attack on me and my yard and contains false information: I contacted the company the day the work was done, as soon as I got home from work and saw what was done. It took him two weeks to come out in response to several calls and emails from me. He never said anything about flagging plants. I planned to be there, but because they came a day early without warning, I wasn't there. The weeds were no worse than they would be in any yard in a wet spring. The yard was well maintained in the prior year; in fact, I have been asked by organizers to apply for the Clintonville Garden Tour last year and this year. I have three large maples, so there was a lot of leaf cover from the winter, which I leave in the beds for mulch -- that's why I called. He didn't tell me "if she could prove exactly what we supposedly took out and how much each item was I would deduct that amount." If he had, I actually might have been able to find photos of the beds from previous years. But take notice -- if they remove perennials from your yard out of ignorance, it will be on you to prove it. $200 off a $1000 job isn't "trying to get something for free." It wouldn't even cover the replacement value of the plants. I would have said this company would be fine for simpler jobs, but the dishonesty of this reply makes me think twice. ORIGINAL REVIEW: I have a large yard with flower beds that are densely planted with perennials, and to be fair, there were a lot of leaves covering the beds from the previous fall. Normally, I do the work in the yard, but because we were preparing to sell our house, I didn't have time. I needed it to be tidy looking. Technically, that's what I got, in the sense that the leaves were gone and the mulch was in place with a clean, though ungraceful edge. However, the job didn't come close to its own standard. The company was very helpful in booking us promptly during a busy season. We agreed on a date -- as I recall, it was within a week or two of when I called. They were also good about coordinating what needed to be done and adjusting the price accordingly; I ordered edging and mulch, but no pruning. So far, so great. Unfortunately, probably because of forecasted wet weather, they came the day before, when I wasn't there. When I returned from work, I was appalled at what I found. At first glance, I could see that most of my perennials were buried in mulch; for many, the foliage was bowing under it. At second glance, I noticed that most of the beds still had a LOT of very visible weeds -- ground ivy aka chick weed, grass, even dandelions. At third glance, I could see the things that weren't there -- after a careful inventory, I identified a list of around 20 perennials that were entirely gone, including swaths of creeping thyme, a wide bed of bee balm and a large, mature epidemium, many ladies' mantle, and a dozen 4-year-old alpine strawberries, all of which I had recently noticed were coming along quite nicely. And they had pruned several shrubs very heavily, in ways that I definitely didn't want. I called immediately, hoping that they could come out to see what I was seeing and expressed how very unhappy I was. They said they would try, but didn't make it until more than a week later. By that time, I had had to excavate several plants. Brad came out and reviewed the yard with me. In response to the remaining weeds in the bed, he said that the workers purposely left them there because they were blooming and they couldn't be sure that I didn't want them. I find that argument absurd, given that they are all very common weeds in this area. In response to the missing perennials, he argued that some had not yet come out because of the wet spring. I'm willing to believe that that is true of a few of them. I'm also willing to admit that it was early enough in the season, that the strawberries, which had been scraped away, did come back with new growth. However, I can still name a good number of others that are gone, gone, gone. He offered to have the team come back to fix it, but his visit didn't restore my confidence that they would do the job correctly the next time, so I didn't schedule that. I indicated that I wanted the price reduced, but I didn't say how much at that stage; I guess I was waiting to see what he would offer. Then, what with showing the house, I have to admit that I forgot about it when I didn't hear from him again. Now, two months later, I have received an "adjusted invoice," which took $50 off. I then asked for $200, and was told that that was impossible and the invoice was final. I gave up and paid it. To my mind, the work they did was simply not up to a reasonable standard, though Brad never admitted that point. I literally cried over my yard when I saw it, and was upset for weeks afterwards. It still burns me to see the spaces where I should now be seeing mature plants in full growth. I don't know what a reasonable adjustment for heart-ache would have been, but I believe $945 plus tax is too much to pay for this work. If I was staying in the house, I would have at least expected them to replace the missing plants, and they would have added up to more that $200.

Description of Work
Booked for spring clean up.

Category landscaping,lawn service

Service Provider Response

In response to the review, the yard was overtaken with weeds before we had gotten there. There were so many weeds it was hard to tell what was a weed and what was a flower. She called about two weeks after we were done and as you can imagine we had rain in that two week period. With the rain more weeds had grown through the mulch because of how bad the weeds were from the beginning. If I had to guess the yard did not do a fall clean up the previous year due to how bad it was. I did go back over there and walked the property and she had trouble even remembering if we did or didn't remove the things she said we did. I figured to remove $50.00 off of her bill was fair due to no exact amount of plants that we allegedly took out. Like we tell all of our clients if they want to make sure we do not take plants out that they need to be marked with a ribbon or spray paint and this was not done. We tried to do her a favor and get her in within a week before her house went on the market which no other company could do and this is what we get in return. Unfortunately there are people out there that are just looking to get something for free and this is a prime example. I told her if she could prove exactly what we supposedly took out and how much each item was I would deduct that amount. She was unable to do so because we did not remove all of the items she accused us of doing so I felt $50.00 was more then fair. Basically you cannot wait two weeks to call about a spring clean up because weeds will grow everyday if they are not maintained and this particular yard they were definitely not maintained for a long period of time so they were going to come back regardless. We strive to make each and every customer happy but there are times this is not possible and having to do the work for free is not a good business practice in my book.
2.0

05/28/2015


ROBIN S.

The mulch was laid in the front, sometimes around existing weeds. The back was never cleaned up even after communication to Justin and a written response x 2 from him that they would be back out to do the back area. They missed 1 week of mowing altogether - although they did 1 free mow to correct that issue. I was not pleased with the services as the job was never completed properly.

Description of Work
I hired The Polish Gardener to mow my lawn for the spring & summer. Also hired them for cleaning out front & back yards/flower beds and apply mulch to front flower beds.

Category lawn service,mulch

5.0

05/08/2015


JEFF G.

Four young men performed the work. They arrived early in the day and worked hard continuously for the entire day. They were very pleasant, professional, and thorough. Our original estimate was for around $400 but ended up being over $800. More work was completed than from our original estimate. We were very pleased with the results and plan to use them again soon!

Description of Work
The provider performed extensive clean up of leaves, debris, weeds, trimmed shrubs, removed small stumps,and mulched all flower beds.

Category landscaping,lawn service,leaf removal,mulch

5.0

02/05/2015


Brian R.

They mow/weed/landscape for us. They do a nice job and save me the trouble of doing it myself!

Description of Work
Mowing

Category lawn service

5.0

01/25/2015


Kim W.

prompt and thorough- came as scheduled and did a good job

Description of Work
approximately weekly mowing and trimming

Category lawn service

5.0

01/23/2015


Matthew C.

No hassles. Cut the grass when needed. Didn't cut it when it was too dry or not growing.

Description of Work
Weekly lawn maintenance.

Category lawn service

5.0

01/06/2015


Kimberly A.

They brought a crew to thoroughly clear all the leaves, and they did a great job. It only took a few hours and we were really happy with the results.

Description of Work
Total clearing of remaining leaves from fall on our property.

Category lawn service,leaf removal

4.0

01/03/2015


Thomas K.

weeds were not taken out with root - just hacked off, some weeds were just covered up with mulch. Many weeds came back just a few weeks later. It was cheap but also quick/sloppy job.

Description of Work
weed, mulch

Category lawn service

5.0

01/01/2015


MARGARET A.

Polish Gardener provided service in timely fashion as lawn growth and weather conditions indicated need . . .

Description of Work
year round lawn care

Category lawn service

5.0

12/10/2014


julie K.

Went very well - happy with the service

Description of Work
He provides all my gardening services - mowing, leaf removal, spring clean up, etc.

Category lawn service,leaf removal

5.0

10/30/2014


Edward I.

The team at The Polish Gardener has helped us with several projects over the last few years including spring and fall cleanups, aeration and over seeding and are currently handling weekly lawn mowing at our home. Justin has always been honest and upfront with my wife and I about our objectives with projects and potential issues that could arise. Whenever we have contacted their office Lin has been very friendly and helpful on the phone as well and has even recommend other reputable service providers for things that they are not able to help us with. In addition the members of his crews have always been friendly and knowledgeable when servicing our home. After the birth of our first child this fall, one crew member even made sure that our newborn wasn?t asleep prior to mowing the week my wife arrived home from the hospital. This because of an offhand comment in a conversation about when my wife was due. I really thought was above and beyond. We hope to put in a paver patio in the upcoming year and I definitely plan to use Justin and his team for this project as well.

Description of Work
Spring cleanup, fall raking and clean up, mulching, and aeration. Mowing, trimming, and reseeding.

Category landscaping,lawn service,mulch,hardscaping

4.0

10/16/2014


Carl K.

They showed up and did a good job. They were slow to get there by a week but did a good job when they got there.

Description of Work
Cleared 2ft high grass.

Category lawn service

Service Provider Response

The customer was made aware through the entire quote process that, at that time, once a quote was approved we were running 2 weeks out on service. A walk through of the job was performed with the customer at 3:30 on Wednesday Sept 10th with the job being officially approved at the completion of this walk through. At this time the customer asked if the job would be completed that week and was informed that short of a cancellation that would not be possible. At this point we reiterated, again, our 2 week timeline. Due to the immediacy of of the job (code violations on the property and impending action by the city) I said we would do our best to move this job ahead if possible. We began and completed the job satisfactorily on the afternoon of Friday Sept 19th, well within our 2 week time frame the customer was made aware. Although the customer may have wanted a faster time frame, we were upfront with our scheduling and our limited ability to push him ahead of other customers who had scheduled sooner. We are unsure how he has arrived at the job being completed one week late considering we were well within the timeline the customer was given.
5.0

10/15/2014


Sarah S.

This summer we also had them do some new landscaping for our front and back yard. Justin walked through our ideas with us beforehand. He shared his thoughts and made notes as we walked around the yard. A week later, we had new beds, dimensional plantings, and lots of color. It really brightened up our house, and it was so much less stressful than trying to figure out how to do it ourselves. They removed the old concrete walkway. And they even put in a small walkway using leftover flagstones they had. It makes the backyard look great. I recommend them to friends and family all the time. Justin and the guys will make your yard look great!

Description of Work
Justin and the crew have been our lawn care servicers since mid summer. They cut the grass at least once a week, spray for weeks, co-aerate, mulch, etc. I can always count on them to be prompt and do a very thorough job.

Category lawn service,mulch

5.0

08/06/2014


michael M.

I thought they did a really good job on the major maintenance. We had them clearing out weeds, dead grass, clearing out overgrown hedges. They came by and I thought they were very reasonable. They did what they were going to do at the time of the service. I recommended them to other people.

Description of Work
I got The Polish Gardener for lawn and garden services. They did a lot of weeding and clearing out and then I used them for lawn mowing after that.

Category lawn service

2.0

06/16/2014


Y H.

I called The Polish Gardener to get an estimate and right away the lady asked what area I lived in. She seemed rather quick to respond. Then she immediately said that they don't cover my area. I find that odd because they are not far from me at all. Maybe they don't service the area, but I wonder if she talks to everyone like that.

Description of Work
I was going to hire them for weekly lawn care

Category lawn service

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    Insured
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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    MasterCard, Discover, Check, Visa
    Senior Discount
    5%
    Warranties
    Yes

    Services Offered

    Landscape Installation and Maintenance Lawn and Turf Care, includes mowing Personal Gardener Service Paver Patio and Walkway Installation Snow and Ice Removal Paver patio repair/ power washing

    Services Not Offered

    Concrete Decks Painting

    Frequently Asked Questions & Answers about Outdoor Makeovers LLC

    How is Outdoor Makeovers LLC overall rated?

    Outdoor Makeovers LLC is currently rated 4.6 overall out of 5.

    What days are Outdoor Makeovers LLC open?

    Outdoor Makeovers LLC is open:

    Monday: 9:00 AM - 4:00 PM
    Tuesday: 9:00 AM - 4:00 PM
    Wednesday: 9:00 AM - 4:00 PM
    Thursday: 9:00 AM - 4:00 PM
    Friday: 9:00 AM - 4:00 PM

    What payment options does Outdoor Makeovers LLC provide

    Outdoor Makeovers LLC accepts the following forms of payment: MasterCard, Discover, Check, Visa

    Does Outdoor Makeovers LLC offer free estimates?

    Yes, Outdoor Makeovers LLC offers free project estimates.

    Does Outdoor Makeovers LLC offer eco-friendly accreditations?

    No, Outdoor Makeovers LLC does not offer eco-friendly accreditations.

    Does Outdoor Makeovers LLC offer a senior discount?

    No, Outdoor Makeovers LLC does not offer a senior discount.

    Are warranties offered by Outdoor Makeovers LLC?

    Yes, Outdoor Makeovers LLC offers warranties.

    What services does Outdoor Makeovers LLC offer?

    Outdoor Makeovers LLC offers the following services: Landscape Installation and Maintenance Lawn and Turf Care, includes mowing Personal Gardener Service Paver Patio and Walkway Installation Snow and Ice Removal Paver patio repair/ power washing

    Are there any services Outdoor Makeovers LLC does not offer?

    Concrete Decks Painting