Apex Plumbing, Heating and Air Pros

Terrible operation. Charged $550 for 'leak detection' estimate, did not apply to repair, attempted to charge over $8,500 for a drain stack that should cost under a third that. They are now on my 'never use' list. Did not clean up, poor communications and workmanship on cutouts for estimate.

After two no shows, the person they sent was not honest about the work that needed done and gave a ridiculously high estimate after telling me I was getting a “veteran discount” As soon as I said something about getting a 2nd quote he said he could probably give us a better deal. Huge red flag. I should have gotten the "better deal" to start with. Also when the 2nd plumber came out and inspected our sewer line they said it wasn't even something that I should be worried about. According to their camera and inspection things don't warrant needing to line the pipes at this time. I definitely would not recommend this company to anyone.

They fixed the problem professionally

Great service, very responsive that day and pulled strings to get our water and septic fixed within 24 hours.

Very well...they did everything correctly

The appointment process was fine. Plumber was punctual. The price was not justified nor explained other than "we can't do 15 minutes of work for $200". The cost of the job to replace the fixture and put a shutoff valve was quoted at $521.00. This is $50 in materials and an hour or less of work. There was no issue with access to the inside or outside. The inside access is typical and in the unfinished part of the basement. I turned down the quote and have called to talk to the company management to understand how this could be this costly and have not received a call back. It seems that pricing is based on what they think you will pay based on where you live or other reasons and not the typical markup and labor model. Be aware and warned. The impact on me was changing my whole day around and the wasted time. Not to mention asking other plumber to not respond due to APEX being the first.

On time and on budget. Excellent knowledgeable service technician. I highly recommend.

Fast, clean work. Friendly, knowledgeable crew.

Awesome job. Jimmy, Andi, Logan, Shannon, Bob and the rest of the team did an incredible job. In one day, they removed and replaced my 100+ year old sewer stack, connected to city sewer, corrected poor old DIY plumbing jobs (pre-dated me) and replaced the main city water line. The hydrovav was fast, clean (I taped over my windows, but didn't need it in the end) and didn't rip up my whole yard. And it was so quick on the supply side that I didn't even know they were nearly done. All of this was done in one day, the inspector was out promptly and everything was great. Was it pricy - yes, but it was a fair cost and the work was great. 100% will use them again (new water heater on deck).

Service was courteous and job was completed to satisfaction. Only reason I will not hire again is that the on-site quote was literally double (>$500) of competitor prices which I hired in the recent past for the same job. This was a for a non-emergency, but I decided to go through with the payment to complete the job as my basement was becoming a mess. I also received calls from other credible sites on Angie's List later in the day quoting $275!

Apex Plumbing was great to work with and we will definitely use them again. We had booked a late afternoon appointment, but Apex called around 9:30am and said they could be at our house within the next 40 minutes. The plumber who did our job was Nick Colegrove. He was pleasant, informative, and he did a great job installing the faucet which turned out to be a bigger job than we had anticipated. And the cost was less expensive than other plumbing companies. Thanks so much Apex and Nick!

Showed up when promised, very thorough in inspection and work

Excellent. Chase was a true professional and responded to our questions in an honest manner.

Our plumber was beyond professional. Listened to my concerns. Very happy

Cleared one outdoor drain line but broke another one trying to force it cleared then offered to sell me a replacement of all drains like I was getting a deal. He broke a pipe on purpose to try and get me to replace them. This company is horrible and this guy was incredibly rude.

I was not inclined to leave a review, as we had a pretty negative experience. I am writing this because the company used Angi's platform to request a review. We had a leaky shower valve component that needed to be replaced. The particular part needed was not available (due to issues with the manufacturer), but that was not explained up front by the technician. Instead, the part was replaced with a component that did not fit properly, causing the shower valve to not fit properly in the shower. When we contacted Apex to rectify this, we received a call from the technician, and the interaction was very unpleasant. Fortunately, the manager and customer service employees worked with us, and we received a refund for the original job. Unfortunately, by that point we were already certain we needed to have another plumbing company replace the entire valve, a more expensive job but the job that should have been recommended by Apex's technician. As such we can't recommend Apex to others.

Was quoted 12000.00 or so to repair all sewer pipes under crawl space.When I thought work was completed, the repairman came into home holding copper pipes.said they found 4 more leaks and charged me another 4000.00 or so.Also entrance to crawl space not completely covered when work was completed.This will allow animals ,my cat entrance to the crawl space.I had given a good review for this company,but on further review and time to rethink the process I would not hire again.I realize this was a tough job & they spent 4 days here but not happy with the additional $4000 charge,nor the entrance to crawl space not repaired properly .

very smooth Mytechnician was professional and answererd all my questions I asked Was on time and very efficienet. Would not hesitate to use this company agaain It all starts with the people youhire and traiv

The job went well! I really liked the plumber who came to perform the job.

Apex did a great job and was very nice and professional. I appreciate the owner making sure he set me an appointment up after him hearing about my plumbing issues on social media. They took care and made sure they provided quality service.

Very thorough and knowledgeable. Did great work. Would definitely hire again!

Tech came to my house and promptly told me that they couldn't fit a water tank in my utility closet, that was currently housing a water tank. The tech then said a drip pan would not fit, and quoted a very high price. I had another plumber install a tank and drip pan a week later for almost half of the Apex quoted price

Not well,did not tighten gas lines,had carbon dioxide leak in house,a bad one.did not get compensated at all, came out to check work.my son smelled the gas and fixed it

I had a drain from my gutter downspout stopped up which was causing water to backup into my sunroom. They came quickly and told me what they would do which was to cleanout all the drain from the gutters of which I had five. I had already discontected two downspouts at my sunroom to expose the opening from the drain. They hooked up their pressure hose to the first drain and that cured my problem. They were here and gone in 20 minutes. They collected payment of $400. When I asked why it was so high they said they charge and flat rate for jobs however I thought that would be for all five downspouts. They emailed me the bill and on that were some items that I had done myself such a disconnecting and reconnecting the downspouts. They were there quick and did a good job but anyone using them should get a proposal saying exactly what they are charging for and make sure they do everything on that proposal.

Felt like I overpaid for service. Invoice not detailed, just a bunch of whole numbers. I would have like to see the number of feet of pipe required and a price per foot quoted. This was not done, but I was desperate to have work completed before it turned cold. In addition, plumber had to come back twice due to leaks detected by city inspectors and gas providers.