Yorktown Automotive Center Inc

Auto Service, Auto Tires, Auto Inspections,

About us

The Yorktown auto repair facility is still managed by Doug Shull, the man who founded it in 1972. The average tenure of our ASE certified mechanics is 12 years with us. Whether you need tires or repair we will treat you like family. see web site for additional hours.Award winning.

Business highlights

53 years of trusted experience
Emergency Services Offered

Services we offer

Auto and truck tire repairs, gasoiline delivery, propane refilling, car wash, transmission work, shuttle, oil, lube, filter, cooling system, disc brake, heating and air condition & batteries.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.867 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
9%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 67 reviews

David E.
06/2011
5.0
auto repair
  + -1 more
I have taken my vehicle to Yorktown many times. They are professional, friendly and honest. They don't perform work if it is not needed and they charge a fair price. However, once a repair is completed, they could do a better job of making certain all is right. A road test upon completion of service would be great. On my most recent service, I had to return twice for wheel vibration and brake rubbing. They corrected the problems with no charge, but it was inconvienent to make two return trips.
Description of Work: rear brakes, pads & rotors; replace brake fluid; rotate / balance tires; wheel alignment; oil change;

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Yorktown Automotive Center Inc
Member - I apologize for the inconvenience and will do everything possible to be sure this does not happen to you or anyone else. Please see me next time you are in and I will explain in more detail what we did to your vehicle. Joel Kohn

DENNIS T.
05/2011
5.0
auto repair
  + -1 more
Started job at appointed time and finished promptly, advise me of wear and tear on components. Did not need replacement.
Description of Work: Routine oil change, inspection, replace left turn signal bulb.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16

Response from Yorktown Automotive Center Inc
Thanks for the compliment Member.

NORMA JEAN P.
05/2011
5.0
auto repair
  + -1 more
See "describe in detail services performed"
Description of Work: I took the my 2004 Hyundai Sonata which has 110,000 miles on it twice in a month - no fault of Yorktown. The first time there was a noise in the rear. It was coming from a lose bushing and bad bearings. Everything was fixed and was great. A week later the check engine light went on. One engine coil was bad and it needed new spark plugs. The car works great now. I was upset because I had taken it to Ganley Imports on Brookpark in October (6 months ago) for a complete check up and final maintanence. They were supposed to check spark plugs, coils, etc and obvsiouly - even though they said they did, they didn't do it. I am MUCH happier with Yorktown Automotive and will go there again. They get you in and out of the service area quickly. If you need a replacement car, they have supplied one in the past. This time I needed a ride to come pick up my car and they came to my door and picked me up. Can't ask for better service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,350

Response from Yorktown Automotive Center Inc
Thanks for sharing your positive experience. No one likes fixing their car, but we try to make it as painless as possible

Andrew E. H.
03/2011
5.0
auto repair
  + -1 more
Employee was friendly. Car was serviced on time. Free coffee was offered while I waited. Pleasant experience.
Description of Work: Change of oil.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Jerry & Nelya Z.
02/2011
5.0
auto repair
  + -1 more
Brought the car in and after they analyzed the problem, explained to me what was wrong. Since my SUV has been a good vehicle, I decided to go ahead with the repairs. As Yorktown was working on ordering parts and doing the repairs, they kept me informed throughout the process. They came in within the estimate, even with some un-forseen problems. I was shown all the parts that were replaced and was able to see where the torsion bar had broke. While this was a large dollar repair, I feel comfortable with the work that was done. I believe that all the work that was done, was done very well. Based on what I had seen of the parts that were replaced, I believe that all the work that was done was necessary. I have brought my cars to Yorktown for many years. Even when I thought there was a problem, many times it was a very simple, inexpensive fix.
Description of Work: Had to have the right front suspension worked on. My SUV right front tire was barely clearing the fender opening. Had to have a number of parts replaced. Worked with both Byron & Randy who kept me informed throughout the process. Was able to use a loaner car during the whole time, as the repair service took almost a week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Marilyn L.
07/2009
5.0
auto repair
  + -1 more
They service all makes and models of vehicles. Everyone in the shop is excellent. They are all very friendly and helpful. They are pretty meticulous about the work that they do.
Description of Work: I take my vehicles to Yorktown Automotive Center Incorporated for automotive servicing, maintenance, and repair. I have been taking my vehicles into them for many years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BARBARA P.
04/2009
5.0
auto repair
  + -1 more
i HAVE BEEN USING THEM FOR YEARS; A ACROSS THE BOARD. very professional and can always fit me in, even if i don't appointment. They are not out for the buck, they care about their customers. I would definitely recommend
Description of Work: Auto Service; tires, maintenance, and repair work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LOUISE M.
07/2008
5.0
auto repair
  + -1 more
They are excellent! You are well received and the price is right. They have a courtesy van to take you home and bring you back if they need to keep the car for a long period of time. I would tell anyone to take their vehicles to them!
Description of Work: They have taken care of my cars for many years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BARBARA P.
05/2007
5.0
auto repair
  + -1 more
They are the best in town! They are honest, reliable, and just an overall honest organization.
Description of Work: They have serviced my car for years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DOE M.
05/2007
5.0
auto repair
  + -1 more
With every service that is performed, they are professional, knowledgeable, thorough, and honest. In a recent incident, I thought one of my vehicles had transmission issues, it turned out to be a very minor issue.
Description of Work: They maintain all five of our vehicles on a regular basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KENNETH P.
07/2006
5.0
auto repair
  + -1 more
Convenient appointment, work done in timely manner. Quite pleased.
Description of Work: Oil change, repair leaking tire. Check fluids, belts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

KENNETH P.
02/2006
4.0
auto repair
  + -1 more
Service advisor, Randy, seemed to be very knowledgeable on repairs. Notified me on approximate cost and discussed options. Haven't had to pay for repairs for quite a awhile. Cost of parts seems to be quite excessive.
Description of Work: Oil change and lube. Service engine soon light on. Found problem, oxygen sensor. Repaired oil leaks on cooler lines.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$667

BARBARA P.
11/2005
5.0
auto repair
  + -1 more
THEY ARE POLITE AND VERY ACCOMMODATING. I WOULD RECOMMEND THEM. I GET THE BEST SERVICE. I GIVE THEM AN "A+".
Description of Work: I JUST HAD MY VEHICLE WINTERIZED FOR THIS WINTER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BARBARA P.
03/2005
5.0
auto repair
  + -1 more
BEEN PATRONIZING YORKTOWN AUTOMOTIVE FOR MANY YEARS. ALWAYS EXCELLENT SERVICE. I RECOMMEND THIS ESTABLISHMENT TO ANYBODY WHO NEEDS AUTO REPAIR SERVICE.
Description of Work: OIL CHANGE 1 VISIT. TIRE REPAIR 2ND VISIT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$22

DAMIEN N.
01/2005
5.0
auto repair
  + -1 more
THEY STAYED CLOSE TO THE ESTIMATE AND CALLED BEFORE ANY ADDITIONAL WORK WAS PERFORMED. THE CAR WAS READY IN A REASONABLE TIME.
Description of Work: THE "CHECK ENGINE" LIGHT KEPT COMING ON AND THE AUTOSHOP REPAIRED IT.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$549

DAMIEN N.
01/2005
5.0
auto repair
  + -1 more
I HAVE USED THIS AUTO SERVICE SEVERAL TIMES BEFORE. THE SERVICE IS VERY GOOD AND COMMUNICATION IS EXCELLENT. THE CAR WAS READY WITHIN AN 8 HOUR DAY.
Description of Work: THE COMPANY REPAIRED MY CAR.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$287.79

DONNA G.
12/2004
1.0
auto repair
  + -1 more
WHEN I PICKED UP THE CAR THEY TOLD ME THE NOISE WAS JUST AN ANNOYANCE AND NOT A PROBLEM WHICH WAS FINE. HOWEVER THE CAR WAS NOT WINTERIZED AND THE RADIO WHICH THEY SAID THEY DO NOT WORK ON WAS NO LONGER WORKING AT ALL. CAR IGNITION WAS IN THE ON POSITION RESULTING IN A DEAD BATTERY. WHEN I BROUGHT THIS TO THEIR ATTENTION THEY WERE VERY UNPROFESSIONAL AND WOULD NOT PAY FOR THE DAMAGES. THEY TRIED TO CHARGE YOU WITHOUT DOING ANY WORK. WHEN I BROUGHT THIS TO THE ATTENTION OF THE CLERK AT THE DESK HE STATED THIS WAS A SOLUTION ONLY THE MANAGER COULD GRANT. THE MANAGER WAS THERE AND WHEN ASKED WOULD NOT TALK WITH ME.
Description of Work: AUTO REPAIR TO FIX NOISE IN THE STEERING. LOOK AT THE RADIO AND WINTERIZE THE CAR.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$17

Response from Yorktown Automotive Center Inc
My letter to the member is a sincere letter which no one else considered to be scathing in nature. The "he said - she said" problem we don't believe exists as the two customers present that day could easily comment on the facts and experience in their words if desired. The last paragraph of my letter to the member states my counter offer for financial concessions on future services. This is a fair and reasonable offer that was reviewed and agreed on by two trade associations and members of the local Chamber of Commerce. Doug Shull, Yorktown Automotive Center

NORMA JEAN P.
09/2004
5.0
auto repair
  + -1 more
I DECIDED TO SELL THE CAR INSTEAD OF HAVING THE ADDITIONAL ENGINE WORK DONE. THEY HAD A LOANER WHICH WAS GREAT. THE PEOPLE THERE WERE WONDERFUL. LEE EVEN GAVE ME HINTS ON HOW TO GET THE BEST DEAL ON A NEW CAR. I JUST THOUGHT THEY WERE WAY TOO EXPENSIVE THOUGH I DON'T HAVE ANY OTHER PRICES TO COMPARE TOO.
Description of Work: THE CHECK ENGINE LIGHT WAS ON. I HAD THE TEMPERATURE GAUGE FOR THE ENGINE REPLACED, ALONG WITH A BUNCH OF BELTS THAT HAD DRY ROT. I ALSO RECEIVED AN ESTIMATE FOR ADDITIONAL ENGINE WORK THAT I DID NOT HAVE DONE.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

BARBARA P.
07/2004
5.0
auto repair
  + -1 more
THEY HAVE ALWAYS BEEN EXCELLENT. I HAVE BEEN GOING TO THEM SINCE 1984. THEY HAVE ALSO DONE EXTENSIVE WORK. I FEEL THEY GO ABOVE AND BEYOND THE CALL OF DUTY. THEY WILL COME AND PICK ME UP OR TAKE ME HOME IF NEEDED. ONE OF MY PREVIOUS CARS WAS UNDER WARRANTY WITH THE DEALER AND THEY WORKED WITH ME TO GET THE WORK DONE BY THE DEALER. I PRAISE THEM HIGHLY AND FIND NO FAULT WITH THEM.
Description of Work: THEY CHANGED MY OIL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

charles K.
03/2004
4.0
auto repair
  + -1 more
GARY IS ALWAYS PLEASANT AND SMILING. I DID FEEL THAT $30 WAS A BIT HIGH FOR THE CHECK UP. THIS COMPANY DOES GOOD WORK, BUT IS RATHER HIGH PRICED.
Description of Work: CARAVAN WAS CHECKED TO SEE IF IT NEEDED AN ALIGNMENT AND IT DIDN'T.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

SANDY V.
07/2003
5.0
auto repair
  + -1 more
CONTACT WITH CUSTOMER IS SUPERB! THEY KEEP YOU INFORMED.
Description of Work: TRANSMISSION FLUID FLUSHED AND REPLACED, MASTER CYLINDER REPLACED, FREON FLUSHED AND REPLACED IN AIR CONDITIONER, DRAINED BRAKE LINES AND REPLACED FLUID

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

VIJAY E.
04/2003
5.0
auto repair
  + -1 more
OWNER IS VERY SENSITIVE AND COMPASSIONATE.
Description of Work: CHECK ENGINE LIGHT WAS ONE, DIAGNOSED AND REPLACED OXYGEN SENSOR

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

TED A.
02/2003
5.0
auto repair
  + -1 more
THEY WERE GREAT! THEY ARE WONDERFUL, REASONABLE AND VERY VERY COURTEOUS. BEST REPAIR JOB I EVER HAD DONE TO THE CAR. I JUST COULDNT GET OVER HOW NICE THEY WERE! IM IMPRESSED.
Description of Work: NEW TIRES, TIRE ROD, OIL CHANGED

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ALVIN P.
12/2001
5.0
auto repair
  + -1 more
AFTER SEVERAL EXPERIENCES I BELIEVE THIS COMPANY TO BE HONEST.
Description of Work: 1998 FORD CONTOUR, REPLACE WORN OUTER TIE RODS, ALIGN ALL 4 WHEELS AND FURNISH AND INSTALL 2 NEW AMERICAN GRAND TURBO 205/60R15 TIRES.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$357

DAVE K.
08/2001
5.0
auto repair
  + -1 more
ANOTHER CO. TOLD US IT WOULD COST $3000.00 AND THAT IT WASNT WORTH DOING, SO WE SHOULD JUST JUNK THE CAR! THEY SAVED US $ AND HASSLE. THERE WERE STILL SOME THINGS WRONG A DAY LATER SO WE TOOK IT BACK AND THEY FIXED IT FOR FREE. THEY ARE EXCELLENT.
Description of Work: CHECK UP

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300
    • 1
    • 2(current)
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Contact information

6177 Pearl Rd, Cleveland, OH 44130

yorktownserviceplaza.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Auto Service,
Auto Tires,
Auto Inspections,
Auto Radiators,
Auto Transmission,
Motorcycle Service,
Auto Glass,
Car Washes,
Auto Accessories,
Window Tinting,
Auto Towing,
Auto Radio Service

FAQ

Yorktown Automotive Center Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 12:00 PM

Yorktown Automotive Center Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Yorktown Automotive Center Inc offers free project estimates.
Yes, Yorktown Automotive Center Inc offers eco-friendly accreditations.
No, Yorktown Automotive Center Inc does not offer a senior discount.
Yes, Yorktown Automotive Center Inc offers emergency services.
Yes, Yorktown Automotive Center Inc offers warranties.
Yorktown Automotive Center Inc offers the following services: Auto and truck tire repairs, gasoiline delivery, propane refilling, car wash, transmission work, shuttle, oil, lube, filter, cooling system, disc brake, heating and air condition & batteries.

Contact information

6177 Pearl Rd, Cleveland, OH 44130

yorktownserviceplaza.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 12:00 PM