The House Doctors

The repairman came about two weeks after I paid his starting fee. He was a nice guy that knew what he was doing. The job took a little longer than I thought it would to complete. Overall, he was a nice worker that did a good job.

They are very busy, so there was somewhat of a wait for a time for them to come out. Other than that, no complaints or issues.

I am updating my review below after the provider provided a response. I understand that the owner was going through dental surgery at the time I contacted him. I do wish someone called me after the fact to explain why no one reached out to me, but understand that things happen. Lousy service. I don't understand how providers in the business of providing "service" don't actually provide any. I emailed the provider and Bob Vecchio emailed me back on 4/6 to ask for my address, which I provided right away. I didn't hear anything so I followed up with him on 4/11. Bob e-mailed back and asked for my phone number which I once again provided right away. After that, nothing. No call, no e-mail. Even if he was the best man for the job I would not hire him at this point. I appreciate timeliness, responsiveness and basic professional courtesy - Bob and The House Doctors have none of these. Just a big waste of my time.

They came out and really only did about two hours of work. They hung up some mirrors. I needed them to fix some aluminum siding, and the gentleman never even brought out a ladder. He promised to come back to finish the job, then the company never followed up with me. The work that was done was done well, but they did not do the amount of work I was expecting when I purchased the deals.

One guy came and completed the job over a course of a couple of days. We did have to do some rescheduling but everything worked out fine. They did a good job with the work.

I purchased a $99 3 hour drywall coupon which was stupid on my part. You cant do much in 3 hours. They basically slathered mud on everything leaving me with a huge project to do. Months later all the mud has cracked and needs to be redone again anyways. The guy talked to me for about 1/2 of the 3 hours. Total waste of money. I really wish I had thought it through as all it did was cause me to miss work, lose $100, and have to tend to hours of sanding and remudding.

When the scheduled workman called off because of a sick child, they found someone to come over since I had the day off. I watched the guy fix the stuck window that had been stuck open 10 years. He was pleasant and explained both what he was doing and what my have happened to get it stuck. It was once again a great experience. These guys are the best and have the best prices. They are my go-to-guys.

Did not return my call for two weeks

Fantastic! Mike began by clearly outlining what improvements should be made and was very familiar with the housing codes of the City of Mayfield Heights. The depth and scope of services was significant.They capitalized on the few good weather days during March to complete masonry repairs on the exterior of the house, installed a custom glass block window to seal a cold storage cellar, and delicately removed an old t.v. antenna from a chimney. They completely transformed the interior of the home by painting trim, cabinets, doors and the like with a lovely oil based enamel. Kitchen cabinets also were updated with new hinges and handles that looked great. Plumbing repairs included caulking, installing a new faucet and filling in grout which was done with precision. In order to solve the problem of an unsightly open space in the rec room, Mike custom designed, built and stained a beautiful bookcase. Insulation was also installed to minimize heat loss. The crew worked hard, were on time and kept everything clean. Mike kept me informed on the progress of the job and finished within the original estimated time frame. I highly recommend them!

Great job, polite and did all that was askied.

My experience was fine. The results are good. Scheduling was great and they were able to do the work when I was not there.

My experience was okay. There was one person here doing the work and it took the full three hours. We had to finish the project since he was only here for 3 hours. Scheduling was fine and they were prompt for the appointment.

Smoothly, they were easy to work with and professional!

I sent Bob an email and he as always responded right away. Being a female homeowner and always being fearful of being taken advantage of it is always a comfort to deal with someone who respects you. To hear Bob say "Don't worry we will take care of you" was such a comfort. Bob has a way of making you feel like you are calling on a friend instead of just hiring someone. This is the 3rd time I have had plumbing work done by The House Doctor and as usual it was done quickly and efficiently. Robert called me the day before made an appointment time and showed up at that time! He was friendly and professional. When he was done he left the area clean and free of any debris. Thank you for your service.

The crew showed up on time, with all the proper tools, and aluminum material to be custom fitted to the garage door, people-door, and roof fascia. The fit, finish and color of all pieces matched the original pieces exactly. Very professional crew, they were polite and efficient.

They did a nice job. Scheduling was not an issue.

They did what we needed them to do, but I would say that it was top quality. Unfortunately they did not protect the sink which is one of those plastic marble type things. So, we got scratches by stuff they dropped in the sink. The plaster was a little bit bumpy. So, they are not a company I would have back. I know that they did not remove all the wall paper. I had to do that and paint the parts that they have not done. I am even looking at the plaster now and it is even pot-marked. The price was fine.

They contacted me after a few days of me purchasing the deal. I needed it done within a few weeks because we were selling the house. He said he wouldn’t be able to come for at least seven weeks which was too long for me to wait.

The crown molding looks really good. He made a huge mess though because he cut the wood in my house in the room he was working in instead of my covered back deck. He did a partial clean up using a small light pick up vaccum cleaner I had in the room which was not made for that kind of fine cleanup and when we picked it up it fell out all over the place. If we had know he was going to do the sawing in the room we would have covered the couch because it was covered in fine particles from the sawing he did in the room. Fortunately we were able to, and did, move the rug out of the room. But our PC was in there and who knows what got in it. Even though we had spoken a couple of times over the phone with someone about the dining room table, he said he was not told about it and did not come prepared to do it so the pieces of wood he used to repair it were way bigger than necessary and I am now concerned someone will bump their knee on it. The slider needed to be repaired and he didn't even address that directly. He just did, basically, a patch job so the table doesn't fall when we have to open it. The table is Ethan Allen so it is not a cheap piece of furniture to do a "whatever" kind of repair job on it. I might use them again but I would be selective about the type of thing I have them do because of the "job" they did on my dining room table.

Good customer service, technician arrived on time and did good work.

The washing of the house was completed and he used the remaining time to wash only 10% of the deck. The scheduling was an issue because I had to wait for over 30 days. So, I would recommend if you need the job done within 2 weeks.

They did an excellent job on 5 ceilings 3 of which had water damage. It was all completed within a day and a half and not a drop of paint landed anywhere it shouldn't have been. Thank you!

I bought the Big Deal for $99 for drywall repair. My first 3-4 phone calls to the contractor weren't returned. Then I contacted Angie's List for help. They told me that I had to use their new communication portal to contact the contractor. I tried that too but no luck. I finally got in touch with the contractor who said someone would call me back soon. I never heard back. I called a few more times. Finally, more than a month after my initial phone call, the contractor called me back and we played phone tag for a couple days, until he just stopped calling me back. I'll never use or recommend them for work at my house or my rental properties. As for Angie'ls List, I wasn't very happy with the service from the Big Deal group. When I contacted them a second time to request a refund, they asked me if I would be willing to use another contractor if they would be willing to honor the original Big Deal. I agreed and so they said they would contact me in 1-2 days to let me know. They never contacted me so a week later I asked for a refund which I did receive. I've purchased several Big Deals over the past few years and have never had a problem like this. I'm not sure I will purchase them ever again after this terribly frustrating experience.

They responded quickly and booked the work in a timely manner. Mark performed the work and was very professional. He cleaned up after himself and the work itself appears to be of high quality. I am very pleased and will use the company again.

It went great. They were very pleasant people. They were on time and did good work.